dcumpian
bsantini99
I consider the price for lifetime updates an insult and not a thank you to loyal supporters. I upgraded to platinum before the promotion and had I waited I could have upgraded and got lifetime updates included. Same for people that just bought the full product a month or two before the promotion. To me the people being rewarded are the new users and people just now upgrading, not loyal users for many years. I know several people here who have upgraded to every version for many, many years and they should be getting lifetime updates for free. FL only charges $39 for their old users to get lifetime updates. Of course, they have a much larger user base, many times that of Sonar. I think this whole thing could have been handled much better with more tiers depending on when people updated to Platinum and how many updates they have done over the years. This would have been the way to thank loyal users.
Not true. Your upgrade price reduces the cost of lifetime updates. If you aren't seeing that reduction, contact sales.
Regards,
Dan
Dan, I hope you're right - but at the moment, it looks like the only thing that's reducing that cost is a prior renewal of rolling updates. I upgraded to Platinum in May for $199, which included a year of updates. If I had upgraded three weeks later, lifetime updates would have been included for free. When I go to the store, it wants me to pay $199 again to add them. It does feel a bit like I've been penalized two-hundred bucks for upgrading when I did.
I've spent $199 on the product this year, and people who spent the same amount earlier or later are entitled to lifetime updates. I have to pay double though? I sent a message to support to make sure it isn't an error, but reading the other posts, I think that's the way they intended it to work.