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I can't see this question asked anywhere else, so can any tell me whether I need to install Melodyne, Rapture, Dimension Pro and Addictive Drums if I already have Melodyne Editor, Rapture Pro, Dimension Pro and Addictive Drums already installed. I know when installing X3 I just left these out and X3 just picked up that these were already installed. I see that there are different installers for these programs and I guess I just want to know if I need to use these or will Platinum pick up on the programs I already have installed?

rebel007
I can't see this question asked anywhere else, so can any tell me whether I need to install Melodyne, Rapture, Dimension Pro and Addictive Drums if I already have Melodyne Editor, Rapture Pro, Dimension Pro and Addictive Drums already installed. I know when installing X3 I just left these out and X3 just picked up that these were already installed. I see that there are different installers for these programs and I guess I just want to know if I need to use these or will Platinum pick up on the programs I already have installed?

You only need to install the items you do not already have.

Thanks Karyn.

Forestdweller
I was all set to purchase Platinum but somehow ( maybe I'm half asleep) I ended up purchasing Professional instead. Problem is I can't find anywhere to crossgrade to Platinum without paying full upgrade price from X3 Producer. Anyone got any ideas?

Add the Full upgrade into Cart and your crossgrade price should be automatically calculated. It worked for me.

Ok, problems downloading/activating etc.
 
What I've done:
Purchased the Upgrade to Platinum from JRR
Obtained the redeem codes from JRR
Followed their link License: http://www.cakewalk.com/redeem/
Entered the redemption code (checked twice, the codes are correctly entered)
It then asks me for my X3 Producer Serial Number (checked twice, correctly entered)
 
It won't go any further, keeps asking for Serial Number
 
I go into my account to check the Serial Number (I was previously copying from Help > About (which says I'm on build (X3e build 352))
 
X3 is NOT listed on my list of products.
 
The Command Center states "You don't have any products"
 
 
So, dear community, where do I go from here?

see FAQ http://forum.cakewalk.com/FindPost/3148924

Steve, I've read that entire thread and the main thrust of it appears to be directed towards users who have changed email addresses through different versions.
 
I've been using the same email address since Sonar 6PE - my first Cakewalk product, so I cannot see how this applies to me.

It may not, I have used one email address since doing business with Cakewalk and still have products missing from my account. Fortunately the remaining missing items are not important. I believe you are down to contacting CW either through the Feedback form or support directly to get X3 in your account before the upgrade will be allowed.

Looks that way.
 
Ok Steve, thanks mate.