LoL Starize, customer support isn't one of my strong points either.
Yes I'm aware Magix took over Sony Creative Software, that really got my attention when they decided discontinue and delete the ACID Planet ProZone layer, because they was only a couple hundred of us using it.
I wish I knew they were going to do that, as I would have most certainly moved everything I had posted there over the past 10 years or so to another website
They did give us a $40 refund towards our next Magix software purchase, and that also made me aware that they really UPed the pricing, and actually make you go through hoops to even find out how to upgrade, which is all very curiously missing from the Magix Software Products website and not even listed in the first several pages of support and FAQs.
It took me a half an hour to find my Sony Products download page to get a VP 14 trial download after logging into my account directly from Vegas Pro 11 Help Menu, which took me almost back to where I started (only being logged into my account) and then had to go through a series of FAQ's with links to find a link to email them my Vegas Pro 11 serial number to request a special upgrade offer, which is $100 more then what SCS used to charge, which is now $250 which I kind of find ridiculous because they've done nothing to improve it. It still downloads a SONY Vegas Pro brand as does all other SCS software, and the $40 refund towards our next Magix software purchase can't be used towards the upgrade.
The only real difference between v11 and v14 is a little more sheen on it's grill, and support for more 4K rendering codecs. Nothing that can't be accomplished with rendering any HD codec from any version of Vegas and importing it into Nero Platinum.
And forget about a Vegas user forum on Magix, especially if you are accustomed to the point of being spoiled with the Cakewalk User Forum, Vegas User forum never actually really existed in this capacity, other then a short run in ACID Planet Community Forums, which died out years ago due to the rather steep and complicated learning curve of video editing in Vegas is 180 degrees out of phase of the insanely easy learning curve of ACID software. So easy, you don't even have to know squat about playing or performing music, and you don't even have to know what a DAW is to begin creating some very catchy tunes and ideas simply by knowing how to use a Windows PC.
What made me fall in love with ACID in the first place wasn't loop based composition, other then using drum loops for putting down killer click tracks using loops created by Mick Fleetwood, it was because I add and stack tracks to them record track after track of audio tracks all day long and anywhere on my Dell Inspiron laptop running Windows 2000 on a 600 M/hz Pentium 3 with a whopping 96 gigs of RAM.
At the time ACID Pro 2 could do things the bakers at "12 Tones" could only dream of doing with Cakewalk Pro Audio, and import a stereo mix down of an ACID project into CPA 9, and it's ready for some SERIOUS MIDI MAGIC, and then import a stem mix into Pro Tools................ Mix, stir, bake, broil and or boil and repeat... :o)
I know that may sound complicated to some, but believe me, it's so much easier, safer, and more accurate than using a grease pence and razor knife to slice up rusty strips of celluloid on an editing block and Scotch Taping a song back together..
Thunderbolt is excellent on Intel i7 based systems with Z87 chipsets, but kind of a crap shoot with AMD based systems with FX 990 chipsets.
On my system using a Focusrite Clarett plugged into an ASUS Thunderbolt PCIe card, one day it would scream heavenly and flawlessly, the next day when I booted up my computer my BIOS would even recognize it and I'd have to walk through Hell and go through a Voodoo dance to get it up and running again.
However the Focusrite Scarlett Gen 2 series achieves near Thunderbolt ultra low latency through
USB 2 on the same system, and hooks up seamlessly to my first gen Focusrite OctoPre with ADAT optical and Word Clock, and I can have a real nice trouble free day with insane amounts of connectivity with an added bonus of 16 Focusrite really delicious sounding Focusrite preamps.
I was also very PLEASED to notice an astonishingly life like amount of "air" and resemblance to an ISA preamp that SONAR's ProChannel gives the Scarlett by using the "N" Type module. Very much does what the "Air" control on Clarrett does and with slightly more control over coloring with the "N" Type module's Trim, Gain, and Tolerance.
And why shouldn't it, the "N" obviously stands for Rupert, the father of Focusrite, Neve.
As does "S" Type obviously stands for SSL as it adds that SSL warmth, but I'm not really sure what "A" Type is, except for adding a certain flavor of harshness which I find rather pleasant for some hard core saturated sounding Genres like death metal and old school punk, I'm thinking, that certain place where the power of "GERTH" trumps "Tone" every time for the truest sonic experiences of and for SLAM DANCING and HEAD BANG'in!