Well, IF you should happen to change your mind - there ARE lots of helpful folks in these forums, and there is a good chance one or more of these folks would be able to help you out with your issues - just submit each issue as a separate thread :)
 
Best of it all working for you, in any case :)
 
Bob Bone
 

Still no response from my tech support request, or from my subsequent contact. 
 
So to answer my OP; there is no tech support for this product in the UK. 
 
Thanks to paul & robert for making the sort of effort that cakewalk support should have. 
 
Mediocrity? I can only dream of achieving such great heights whilst continuing to use this software. Mind you, I've only been using cakewalk for 17 years so how could I possibly have got the hang of it after such a short time.

I DO have to say that I have seen slow responses or no responses at times from trying to reach technical support at Cakewalk, from time to time in the forums, and I have had a couple of those happen to me as well.
 
I also agree that being outside the US adds to the difficulty of getting access to support for issues.
 
I am hoping that whatever your current issues are, that if you can post them here in the forums, that us forum folks - or even any Cakewalk staff that DO at times participate in forum threads - can help you resolve those issues, or come up with workarounds for any that we can't between us all fix.
 
PLEASE PLEASE PLEASE consider posting your issues here - it does work best to post one issue per thread, so that it is both easier to read, but also easier to keep things from getting confusing with multiple people responding to different things.
 
There is a pretty good track record of forum folks working most things out for people, and I look forward to doing my best to assist you.  I can also say that a great many folks in the forums TRULY bend over backwards to try to assist people with problems, and because they have done so for me many times, it motivates me to put forth my best efforts for others, and that seems to be a shared mentality with a lot of the folks here.
 
Bob Bone
 

Why don't you just call them on their US number during their opening hours?

I am in the UK and wouldn't hesitate to do this if I had an issue - the cost of the call is a fraction of what others charge for support, which is free with Cakewalk, and the time zones mean it isn't too bad

I got a response from Cakewalk to resolve a licence/registration issue when I emailed but it did rake a little while for an initial response

However, as most have said the "tech support" from this forum has saved me on many many more occasions - and I am also a long term user, but the collective knowledge of this forum - and the willingness of most people to help - is second to none IMHO

portesham

mudgel

portesham
I submitted an online tech support request over a week ago, but haven't had any
 
Why would I submit my problem here? I can't even get a sensible reply to my question ".............how do we get tech support in the UK?"

Hmmmm. Majybe ecause there are some seriously clever people here who can probably answer all of your questions if you will just stop ****ing and moaning and insulting them for a moment! Jeez!

We cant get the drum track to play back correctly
after we click, drag, drop and try to do playback....its missing parts in the measure pattern
 
 

As far as I am concerned, this forum is the best support you can get. I have never had to use Cakewalk support - this forum is crammed with people with the know how. Whenever I have had to make enquiries about Sonar, most people have been extremely helpful on this forum. You do get the odd malcontent eg Johan Sebastian Gremlir - who took the piss when I asked a simple question in a previous post - but thankfully that rude bastard is in the minority. One of the best things about Sonar is this forum. Long may it reign.

xxxtrememusictv
We cant get the drum track to play back correctly
after we click, drag, drop and try to do playback....its missing parts in the measure pattern
 
 

Hi Tico, welcome to the forum.
 
If I were you, I'd start a new thread of your own and detail exactly what you've done so far and what you're expecting!
I'm sure it's something fairly simple to sort out as the vast majority of us run projects with Midi drums without a problem

Abstract: Attempts to utilize Technical Support may not be time well spent.
 
Discussion: I have a case that I originated last March (313717, Rapture Pro operates only in demo mode). Technical Support tried to help me until they went silent in June (unless I have missed some correspondence, but I doubt it). I have queried Cakewalk referencing the case number without reply until I gave up in October. None of the generous well-meaning replies on the forum helped.
 
If you have time on your hands and want to know more, the thread is here:
 
http://forum.cakewalk.com...emo-mode-m3380090.aspx

Good luck, I found that tech support to be totally worthless.  The first level tech provided a link to the online manual, then didn't reply to my responses.  Eventually my case was escalated to a second level tech and I literally have not received a single email from him. 
 
I've been using Cakewalk since '94 and my issue was big enough that I wound up switching to Cubase to resolve.  It's a switch I should have made a decade ago.
 
I've been working in tech support for 20 years and currently manage a help desk, and one thing you have to do is communicate.  Even if you are unable to resolve the issue, at least communicate and try to resolve it. Otherwise your customers lose faith and eventually jump ship.