rbowser
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MINOR SUCCESS - Sonar 8.3.1 64 bit crash - faulty ntdll.dll
Out of curiosity, I've tried to investigate Sonar 8.3.1 64 bit, since I have a 64 bit machine. I've been happily using the 32 bit version for a couple of years now. It was pointed here on the Forum that I needed to update the 64 bit version, so I did that. But it's a no go. The program will open, but whenever I try to open a project, the program has to close, and the fault is listed as being due to the Windows ntdll.dll. I Googled that - Lots of reports with apps crashing due to that .dll. The only advice I've found online is to repair the .dll file with a registry tool. So I've gone through the stupid song and dance of trying various registry cleaners which are just come-ons to buy their program. I have no idea which if any of these are good, and if they'll actually take care of this problem file. So. I put that info forward here to my wiser, more experienced Sonar brethren. What to do? Randy B.
post edited by rbowser - 2010/06/09 15:09:02
Sonar X3e Studio Roland A-800 MIDI keyboard controller Alesis i|O2 interface Gigabyte Technology-AMD Phenom II @ 3 GHz 8 Gb RAM 6 Core Windows 7 Home Premium x64 with dual monitors
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DaveA
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Re:Sonar 8.3.1 64 bit crash - faulty ntdll.dll
2010/06/08 11:43:56
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Hi Randy,
I wish you well with your investigation; I have not had great x64 experience with Sonar. I have a x64 PC which I had hoped would work well with x64 Sonar - not the case. I tried it with v8 and now with 8.5 and so far have been unable to use either x64 version of Sonar with a workable level of stability.
I look forward to seeing what the good and the wise have to say - maybe it'll help me out, too!
Dave
Singer songwriter Sonar X2 PE x64, Carillon AC-1 (Rain Recording upgrade), Windows 8 Pro, Intel Extreme DP45SG, Q9550 @ 2.83GHz, 8GB DDR3, M-Audio Delta66/Omni, other stuff
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Freddie H
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Re:Sonar 8.3.1 64 bit crash - faulty ntdll.dll
2010/06/08 11:51:19
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-Highly developed spirits often encounter resistance from mediocre minds. -It really matters!
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ba_midi
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Re:Sonar 8.3.1 64 bit crash - faulty ntdll.dll
2010/06/08 11:58:12
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Randy, That error can be the result of many things, but there are approaches that may help. From my experiences, that error might be due to a bad HD cable. It could be bad memory, a bad CPU fan, etc. So first I would run a serious system checkup (Memory testing is a must). Memory is a good culprit. However, often it is a bad OS installation, so you might want to do a backup and reinstall (not wipe out first, just install over itself) Windows. You could also try just booting in SAFE Mode once then rebooting normally. Run that memory and system checkup first. PS - having working 64bit compatible drivers are extremely important.
post edited by ba_midi - 2010/06/08 11:59:33
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derFunkenstein
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Re:Sonar 8.3.1 64 bit crash - faulty ntdll.dll
2010/06/08 12:09:52
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If you do want to try re-registering the DLL it's easy to do it manually. Load up an admin-level command prompt (I go to Start, type CMD in the search box, then right-click the Command Prompt item and choose to run as Administrator) then type this: regsvr32 "C:\Windows\System32\Mydll.dll" Use the quotes, but make sure you're pointing at the right DLL. Here's where it gets nutty. If it's a 64-bit DLL y ou run regsvr32 from teh system32 folder. If it's a 32-bit DLL you run regsvr32 from the sysWoW64 folder. Both of those folders are found in C:\Windows. So it's C:\Windows\system32\regsvr32.exe for 64-bit DLLs and C:\Windows\sysWoW64\regsvr32.exe for 32-bit DLLs. sysWoW64 is the folder where 32-bit DLLs hang out. So if you're using default file paths, you should be able to use the Command prompt to go to the correct folder where the dll is and run regsvr32 ntdll.dll And whichever folder you're in, teh right version of the registry server will get used and the right file will be registered. Library registration in Windows is a ****.
post edited by derFunkenstein - 2010/06/08 12:15:20
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daveny5
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Re:Sonar 8.3.1 64 bit crash - faulty ntdll.dll
2010/06/08 12:13:55
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CCleaner is a good freebie. Also Advanced SystemCare3. Both have registry cleaners and have been sanctioned by MaximumPC magazine. You can get CCleaner from CNET ad ASC from IOBIT.com
Dave Computer: Intel i7, ASROCK H170M, 16GB/5TB+, Windows 10 Pro 64-bit, Sonar Platinum, TASCAM US-16x08, Cakewalk UM-3G MIDI I/F Instruments: SL-880 Keyboard controller, Korg 05R/W, Korg N1R, KORG Wavestation EX Axes: Fender Stratocaster, Line6 Variax 300, Ovation Acoustic, Takamine Nylon Acoustic, Behringer GX212 amp, Shure SM-58 mic, Rode NT1 condenser mic. Outboard: Mackie 1402-VLZ mixer, TC Helicon VoiceLive 2, Digitech Vocalist WS EX, PODXTLive, various stompboxes and stuff. Controllers: Korg nanoKONTROL, Wacom Bamboo Touchpad
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rbowser
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Re:Sonar 8.3.1 64 bit crash - faulty ntdll.dll
2010/06/08 12:19:29
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Nice! You guys are great with all the suggestions. Earlier this morning I tried Sonar 64 bit again - same error message, so I need to roll up my sleeves and start ticking through the ideas on this thread.
I want to add that everything, and I mean Everything on this computer is working perfectly smoothly, including my good ol trusty Sonar 8.3.1 in 32 bit mode. It's only the 64 bit Sonar which refuses to work.
I'll report if I have success, since I might end up with some info that will be helpful to other folks.
Randy B.
Sonar X3e Studio Roland A-800 MIDI keyboard controller Alesis i|O2 interface Gigabyte Technology-AMD Phenom II @ 3 GHz 8 Gb RAM 6 Core Windows 7 Home Premium x64 with dual monitors
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ba_midi
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Re:Sonar 8.3.1 64 bit crash - faulty ntdll.dll
2010/06/08 12:21:55
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rbowser
Nice! You guys are great with all the suggestions. Earlier this morning I tried Sonar 64 bit again - same error message, so I need to roll up my sleeves and start ticking through the ideas on this thread.
I want to add that everything, and I mean Everything on this computer is working perfectly smoothly, including my good ol trusty Sonar 8.3.1 in 32 bit mode. It's only the 64 bit Sonar which refuses to work.
I'll report if I have success, since I might end up with some info that will be helpful to other folks.
Randy B.
Randy, You might want to uninstall/reinstall Sonar 64bit. Make sure you're logged in as an ADMINISTRATOR.
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ba_midi
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Re:Sonar 8.3.1 64 bit crash - faulty ntdll.dll
2010/06/08 12:32:28
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I want to add that everything, and I mean Everything on this computer is working perfectly smoothly, including my good ol trusty Sonar 8.3.1 in 32 bit mode. It's only the 64 bit Sonar which refuses to work. That makes me think it's a bad driver or bad plugin -- or incompatible one. Having proper 64bit drivers is critical.
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CJaysMusic
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Re:Sonar 8.3.1 64 bit crash - faulty ntdll.dll
2010/06/08 12:54:21
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I second what Billy said. If it all works in 32bit and not in 64bit, then its a bad driver or bad software/plugin
Cj
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Shane_B.
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Re:Sonar 8.3.1 64 bit crash - faulty ntdll.dll
2010/06/08 13:09:03
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rbowser
Nice! You guys are great with all the suggestions. Earlier this morning I tried Sonar 64 bit again - same error message, so I need to roll up my sleeves and start ticking through the ideas on this thread.
I want to add that everything, and I mean Everything on this computer is working perfectly smoothly, including my good ol trusty Sonar 8.3.1 in 32 bit mode. It's only the 64 bit Sonar which refuses to work.
I'll report if I have success, since I might end up with some info that will be helpful to other folks.
Randy B.
Hi Randy, I had this same error a while back when I first put my system together. I ended up formatting and reinstalling Windows 7 x64 and that resolved it. That being said, I think my original installation was corrupted by a stick of bad RAM that was brand new right out of the box. I didn't know it was bad at the time and took quite a while to figure out the problem. It gave me all kinds of errors in Sonar but everything else ran perfect, just like what you are experiencing. If you test your RAM, use more than one utility. The popular one called Memtest showed my ram as good, but the built in test in Windows 7 said it was bad and it in fact was bad. To get to the Windows 7 memory test you hold F8 while booting up, I'm not sure if that's part of Vista or not. Going from my experience with this problem, you may have a bad stick of RAM that is only effecting Sonar ... or something is corrupted in your registry or .dll's and you may have to format. I've run in to the same .dll error you have several times and have only fixed it by a format. None of the fixes or tricks I've read on the net have worked. Formatting isn't that bad ... I use a utility called Acronis that allows you to make an image of your hard drive. Best $40 I ever spent. The latest version allows you to make a complete image of your hard drive and store it on a thumb drive. You can store your current hard drive image to a thumb drive, format your HDD and reinstall everything, and if that doesn't work, you can pop your old HDD image back in a matter of minutes from the thumb drive. Hope you get it going ... Good luck! Shane
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daveny5
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Re:Sonar 8.3.1 64 bit crash - faulty ntdll.dll
2010/06/08 13:16:00
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DaveA
Hi Randy,
I wish you well with your investigation; I have not had great x64 experience with Sonar. I have a x64 PC which I had hoped would work well with x64 Sonar - not the case. I tried it with v8 and now with 8.5 and so far have been unable to use either x64 version of Sonar with a workable level of stability.
I look forward to seeing what the good and the wise have to say - maybe it'll help me out, too!
Dave
That is definitely not the typical experience. I have both the 32-bit and 64-bit versions installed on my Windows7 x64 computer and they both are very solid. You didn't say whether you were using Vista or Windows7. Having used both, I can say the Vista does not hold a candle to Windows 7 which is a much better product.
Dave Computer: Intel i7, ASROCK H170M, 16GB/5TB+, Windows 10 Pro 64-bit, Sonar Platinum, TASCAM US-16x08, Cakewalk UM-3G MIDI I/F Instruments: SL-880 Keyboard controller, Korg 05R/W, Korg N1R, KORG Wavestation EX Axes: Fender Stratocaster, Line6 Variax 300, Ovation Acoustic, Takamine Nylon Acoustic, Behringer GX212 amp, Shure SM-58 mic, Rode NT1 condenser mic. Outboard: Mackie 1402-VLZ mixer, TC Helicon VoiceLive 2, Digitech Vocalist WS EX, PODXTLive, various stompboxes and stuff. Controllers: Korg nanoKONTROL, Wacom Bamboo Touchpad
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rbowser
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Re:Sonar 8.3.1 64 bit crash - faulty ntdll.dll
2010/06/08 16:20:05
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Update: - No change after spending 5 hours on the problem. I won't bore you, but I've tried everything I had time for today to fix Sonar 64 bit, running registry cleaners, un and re-installing Sonar, powering up and down, installing updates from Microsoft, searching the internet for more info. I still get the message that the faulting module is this "ntdll.dll" - Is that Netframe related?
EDIT: I just erased the bit where I said my interface doesn't have a 64 bit driver - it does.
BUT when I open Sonar 64, and it hasn't crashed yet (only does that once I try to start a new project or open an old one)--it says there's no output available! It refuses to see my interface - Alesis iO|2.
I made sure to get a 64 bit machine so I could use SOnar 64, but then I never installed it after finding out how many problems people have with it. I got curious to try it out though after re-joining the Forum and hearing about it more than I have before. Oh well! Back to 32 bit land for me, and that's fine, that's working great for me. Billy and CJ - you were both saying, "... If it all works in 32bit and not in 64bit, then its a bad driver or bad software/plugin..." OK, bad driver where? Bad software--which? Randy B.
post edited by rbowser - 2010/06/08 16:39:20
Sonar X3e Studio Roland A-800 MIDI keyboard controller Alesis i|O2 interface Gigabyte Technology-AMD Phenom II @ 3 GHz 8 Gb RAM 6 Core Windows 7 Home Premium x64 with dual monitors
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ba_midi
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Re:Sonar 8.3.1 64 bit crash - faulty ntdll.dll
2010/06/08 16:23:28
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Billy and CJ - you were both saying, "... If it all works in 32bit and not in 64bit, then its a bad driver or bad software/plugin..." OK, bad driver where? Bad software--which? Randy B. I'd bet on the audio driver. ntdl.dll is a windows system file (I *think* it's a kernel level file, not sure) - but it suggests that there's some conflict with some driver. If your audio card driver (or any OTHER driver) is not fully 64bit compatible you'll definitely have trouble. Update those drivers if they're available - before you spend too much time elsewhere and going crazy.
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John
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Re:Sonar 8.3.1 64 bit crash - faulty ntdll.dll
2010/06/08 16:28:09
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rbowser
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Re:Sonar 8.3.1 64 bit crash - faulty ntdll.dll
2010/06/08 16:36:13
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Instant update - I was WRONG about the Alesis. It does have drivers for both 32 and 64. So--I do have the interface I need if Sonar 64 ever gets going on this machine. Thanks for the new post, Billy, and John - I looked at that link, John, and its primary advice was to un-and re-install the program that's having problems. I've done that. There are some possible remedies I'm just not willing to go through right now, like completely re-doing my OS - ARGH - and the command line routine I couldn't make work. EDIT: I changed the wrong info in my earlier post about the Alesis not having a 64 bit driver, it does. And I added this important bit: When I open Sonar 64, and it hasn't crashed yet (only does that once I try to start a new project or open an old one)--it says there's no output available! It refuses to see my interface - Alesis iO|2. SO - that's all I'll do on this for now. Thanks again everyone. Randy B.
post edited by rbowser - 2010/06/08 16:40:59
Sonar X3e Studio Roland A-800 MIDI keyboard controller Alesis i|O2 interface Gigabyte Technology-AMD Phenom II @ 3 GHz 8 Gb RAM 6 Core Windows 7 Home Premium x64 with dual monitors
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lorneyb2
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Re:Sonar 8.3.1 64 bit crash - faulty ntdll.dll
2010/06/08 16:58:19
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Try deleting the aud.ini file. It may have saved it without the correct alesis driver config and is now looking for that. Also ensure that after the driver update that your alesis and sonar are using the same sample rate.
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rbowser
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Re:Sonar 8.3.1 64 bit crash - faulty ntdll.dll
2010/06/08 17:32:17
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Thanks for the post, Lorneyb2 - Good one, I forgot to start over with the aud.ini file. Deleted it - but no change. AND, I have to be wrong, but from poking around, it looks like both versions of Sonar are using the same aud.ini file--How's that possible? And when I look at the configuration file from inside the Audio dialogue, I see the Alesis listed, but I can't find any entry that specifies which driver to use. When I look at the aud.ini inside each version of Sonar, the list looks exactly the same ===This can't be right - ? EDIT: I've been misunderstanding something. I thought there would be two different drivers for the Alesis - one for 32, one for 64. But that's not right is it? - The Alesis site says it's a "Class Compliant device that works with both 32bit and 64bit Windows--does that mean that one driver is compatible with both?--- Randy B.
post edited by rbowser - 2010/06/08 17:36:11
Sonar X3e Studio Roland A-800 MIDI keyboard controller Alesis i|O2 interface Gigabyte Technology-AMD Phenom II @ 3 GHz 8 Gb RAM 6 Core Windows 7 Home Premium x64 with dual monitors
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ba_midi
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Re:Sonar 8.3.1 64 bit crash - faulty ntdll.dll
2010/06/08 17:49:08
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When I open Sonar 64, and it hasn't crashed yet (only does that once I try to start a new project or open an old one)--it says there's no output available! It refuses to see my interface - Alesis iO|2. Uninstall its driver. Reinstall it - making SURE it's the latest/greatest/compatible driver for it.
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rbowser
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Re:Sonar 8.3.1 64 bit crash - faulty ntdll.dll
2010/06/08 19:09:01
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ba_midi
When I open Sonar 64, and it hasn't crashed yet (only does that once I try to start a new project or open an old one)--it says there's no output available! It refuses to see my interface - Alesis iO|2.
Uninstall its driver. Reinstall it - making SURE it's the latest/greatest/compatible driver for it.
Thanks for hanging in with me, Billy. Now I've done that, un-installed the driver, went to Alesis AGain, to make sure I was getting the latest-greatest driver, installed it. Same result. Everything's still fine in 32 bit, in 64, no device available. ---sigh. Randy B.
Sonar X3e Studio Roland A-800 MIDI keyboard controller Alesis i|O2 interface Gigabyte Technology-AMD Phenom II @ 3 GHz 8 Gb RAM 6 Core Windows 7 Home Premium x64 with dual monitors
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John
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Re:Sonar 8.3.1 64 bit crash - faulty ntdll.dll
2010/06/08 19:16:09
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It maybe that you should try to install it as an administrator the driver that is. Also be sure you did the same with Sonar. This is a shot in the dark though.
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InstrEd
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Re:Sonar 8.3.1 64 bit crash - faulty ntdll.dll
2010/06/08 19:33:27
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Hey Randy, Why don't you email Alesis Tech support.
Here is one gentleman that helped me out before.
rgriffith at numark dot com
He was still there several months ago. Very helpful and maybe can shed some light for you. Numark is the parent company of Alesis.
Ed
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rbowser
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Re:Sonar 8.3.1 64 bit crash - faulty ntdll.dll
2010/06/08 19:51:25
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Cool, Ed, I'll do that. Alesis replied to me before when I first got this unit, they're a good, responsive company. Un-installing and/or re-installing the Alesis driver - I'm not getting an option to do that as Admin. And I didn't re-install Sonar as admin either, didn't think of it while I was doing that, because I didn't do that when I installed the original 32 bit version--and it works fine. ---I guess I can go through the grind again if I maintain my interest on getting 64 bit work--That interest has more than waned sharply.  Randy B.
Sonar X3e Studio Roland A-800 MIDI keyboard controller Alesis i|O2 interface Gigabyte Technology-AMD Phenom II @ 3 GHz 8 Gb RAM 6 Core Windows 7 Home Premium x64 with dual monitors
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Slayer
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Re:Sonar 8.3.1 64 bit crash - faulty ntdll.dll
2010/06/08 19:52:48
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I had an issue with my interface when I switched to Windows 7 64-bit. It was a different issue but I figured that I’d post my solution here in case it may help you. Solving the problem involved uninstalling and reinstalling the driver for my interface. This was a “workaround” for installing the Vista 64-bit driver for use with the Edirol FA-66 on Windows 7 64-bit (since there was no Windows 7 64-bit driver). Here it is, step by step:
right click setup.exe
click troubleshoot compatibility
click troubleshoot program
select "the program worked in earlier versions of Windows but won't install or run now"
click next
select Windows Vista from the list
click next
click Start the program...
click Reinstall using recommended settings (very important, I clicked “the program worked” like an idiot the first time and the driver did not install correctly)
Follow driver setup wizard
Note that after messing up the first install, I had to follow the same exact procedure above to UNINSTALL the driver. Then I followed the procedure again to reinstall it and it worked.
Sonar 8.5.3 Producer Edition 64-bit* HP Pavillion dv2617us laptop * Windows 7 Professional 64-bit * 4G RAM * 150G Internal HD * Edirol FA-66 audio interface * Sony CD Architect * lots of guitars
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rbowser
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Re:Sonar 8.3.1 64 bit crash - faulty ntdll.dll
2010/06/08 20:01:20
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Thanks for the post, Slayer - I got excited for a second. But then when I went to the .exe file to install the newest driver from Alesis, there wasn't an option for "troubleshoot compatibility."----?
Randy B.
Sonar X3e Studio Roland A-800 MIDI keyboard controller Alesis i|O2 interface Gigabyte Technology-AMD Phenom II @ 3 GHz 8 Gb RAM 6 Core Windows 7 Home Premium x64 with dual monitors
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D K
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Re:Sonar 8.3.1 64 bit crash - faulty ntdll.dll
2010/06/08 20:28:39
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This is a very interesting thread Randy and I am following because I started getting the exact same error last night - However, mine is reversed from yours - I started with Sonar x64 but because of the issues I was having went back and loaded Sonar x32. The weird thing is with mine is that what triggered this is something I still dont understand.. when i open my Audio Tab - I cant get the Asio panel for my RME Multiface II to show up - All my I/O is functioning and the Sonar responds to any changes I make directly to the RME Interface - but not from within Sonar..weird
I am hoping our problems are related or at least similar...not trying to hijack at all. I am going to reinstall the drivers this evening
www.ateliersound.com ADK Custom I7-2600 K Win 7 64bit /8 Gig Ram/WD-Seagate Drives(x3) Sonar 8.5.3 (32bit)/Sonar X3b(64bit)/Pro Tools 9 Lavry Blue/Black Lion Audio Mod Tango 24/RME Hammerfall Multiface II/UAD Duo
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rbowser
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Re:Sonar 8.3.1 64 bit crash - faulty ntdll.dll
2010/06/08 20:44:20
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Hi, DK, good to see you here - "Misery loves company" as they say. hehe.
INTeresting. People say you can have both versions of Sonar on your machine, - but is that really true? Nobody replied to my comment that both the 32 and 64 versions I now have on my machine seem to be sharing the same aud.ini file. How can that be?--
Yes, your situation is exactly like mine in reverse. My Alesis interface is working fine, I've been working on my current project in my 32 bit Sonar, but the same card doesn't show up as an option in the 64 bit version.
I've done all sorts of incantations and other esoteric rituals trying to make it work. Thinking maybe I was switching between versions too fast, one time today I waited a full hour after closing 32 before opening 64 again. That Voodoo didn't make magic either.
Glad you're here, no worries about "hijacking"--we're in this together, pal.
Randy B.
Sonar X3e Studio Roland A-800 MIDI keyboard controller Alesis i|O2 interface Gigabyte Technology-AMD Phenom II @ 3 GHz 8 Gb RAM 6 Core Windows 7 Home Premium x64 with dual monitors
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ba_midi
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Re:Sonar 8.3.1 64 bit crash - faulty ntdll.dll
2010/06/08 21:20:41
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rbowser
Cool, Ed, I'll do that. Alesis replied to me before when I first got this unit, they're a good, responsive company.
Un-installing and/or re-installing the Alesis driver - I'm not getting an option to do that as Admin. And I didn't re-install Sonar as admin either, didn't think of it while I was doing that, because I didn't do that when I installed the original 32 bit version--and it works fine. ---I guess I can go through the grind again if I maintain my interest on getting 64 bit work--That interest has more than waned sharply.
Randy B.
Randy, I seem to remember reading that the user installing HAS to be logged in as an administrator to get everything working. You should try it. Also - maybe you just need to "reset" Sonar. Do so by holding down the SHIFT key while launching Sonar (the exe) while logged in as an administrator.
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ba_midi
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Re:Sonar 8.3.1 64 bit crash - faulty ntdll.dll
2010/06/08 21:21:57
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Thanks for hanging in with me, Billy. Now I've done that, un-installed the driver, went to Alesis AGain, to make sure I was getting the latest-greatest driver, installed it. Same result. Everything's still fine in 32 bit, in 64, no device available. ---sigh. Randy B. Randy, It's my pleasure to help ya if I can. You're always helpful to everyone. I'm hopin' this works out for ya. See my other reply about resetting Sonar.
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Shane_B.
Max Output Level: -84 dBFS
- Total Posts : 312
- Joined: 2009/03/31 13:05:43
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Re:Sonar 8.3.1 64 bit crash - faulty ntdll.dll
2010/06/09 11:19:22
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rbowser
Hi, DK, good to see you here - "Misery loves company" as they say. hehe.
INTeresting. People say you can have both versions of Sonar on your machine, - but is that really true? Nobody replied to my comment that both the 32 and 64 versions I now have on my machine seem to be sharing the same aud.ini file. How can that be?--
Yes, your situation is exactly like mine in reverse. My Alesis interface is working fine, I've been working on my current project in my 32 bit Sonar, but the same card doesn't show up as an option in the 64 bit version.
I've done all sorts of incantations and other esoteric rituals trying to make it work. Thinking maybe I was switching between versions too fast, one time today I waited a full hour after closing 32 before opening 64 again. That Voodoo didn't make magic either.
Glad you're here, no worries about "hijacking"--we're in this together, pal.
Randy B.
Hi Randy, Did you check your RAM like I mentioned previously? I did some digging and found this ... " Test your memory for damage. If you're receiving ntdll.dll messages, one possible cause could be a bad memory module in your system. Testing your memory will either identify a problem or clear your RAM of any responsibility." That was suggestion #8 from a long list of troubleshooting tips for the ntdll.dll error I got that from this link .... http://pcsupport.about.com/od/fixtheproblem/a/ntdlldll.htm I was getting ntdll.dll errors. The only time it popped up was when I was running Sonar x64, everything else worked fine ... but it still ended up being caused by a bad stick of RAM. Do you maybe have another sound card you can try to see if it's the Alesis driver or not? Good luck! Shane
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