Missing vertical bar *SOLVED*

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MrMayno
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2012/09/25 18:13:53 (permalink)

Missing vertical bar *SOLVED*

I just upgraded to X2 and now the vertical scrolling activity bar is missing in track view. Not sure what that line is called but am sure there is a switch to re-establish it. Any help would be appreciated.

Thanks,

Jim

post edited by Bill Jackson [Cakewalk] - 2012/09/28 14:47:42
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    Bill Jackson [Cakewalk]
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    Re:Missing vertical bar 2012/09/25 18:28:34 (permalink)
    The Now Time?  




    Bill Jackson
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    #2
    MrMayno
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    Re:Missing vertical bar 2012/09/25 18:59:37 (permalink)
    Yes.
    #3
    Bill Jackson [Cakewalk]
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    Re:Missing vertical bar 2012/09/25 19:01:40 (permalink)
    Do you see it initially, but then it scrolls out of view when you hit play.  Or is it just never there?

    Bill Jackson
    Product Manager
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    #4
    MrMayno
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    Re:Missing vertical bar 2012/09/25 19:05:08 (permalink)
    It is never there.
    #5
    MrMayno
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    Re:Missing vertical bar 2012/09/25 19:10:58 (permalink)
    It shows up in the navigator window but not the track view.
    #6
    Bill Jackson [Cakewalk]
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    Re:Missing vertical bar 2012/09/25 19:57:36 (permalink)
    Does the tracks pane scroll when it get's to the far right, and does it relocate in the Navigator when you click the Time Ruler?  (in other words, is it just invisible, or is it not there at all)

    Bill Jackson
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    #7
    MrMayno
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    Re:Missing vertical bar 2012/09/25 20:39:45 (permalink)
    track pane scrolls when it gets to the right. I believe it will relocate when I click the time ruler. Sounds like it is invisible.
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    Bill Jackson [Cakewalk]
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    Re:Missing vertical bar 2012/09/25 20:47:43 (permalink)
    And you are on Win7, correct? have you done any system "optimizations" or anything that may have disabled Windows graphic functionality?

    If not, I think the best bet may be to call our support line tomorrow morning. I can't think of a cause for this right now, and they'll be able to check some stuff with you in real time.

    Bill Jackson
    Product Manager
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    #9
    tomixornot
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    Re:Missing vertical bar 2012/09/26 01:03:26 (permalink)
    I've filled a problem report on missing Now Time recently.

    Here's how to make it missing.

    - undock a windows, say the Console. Maximize it, covering it over main X2 windows.

    - Ctrl-S (save).

    - Close, reopen X2 and the project.

    - Move the Console windows away, Now Time is missing.
    post edited by tomixornot - 2012/09/26 01:19:37

    Albert


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    Bill Jackson [Cakewalk]
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    Re:Missing vertical bar 2012/09/26 12:27:47 (permalink)
    I have a few questions:

    1. Please confirm that you are running Windows 7
    2. Are you using Remote Desktop?
    3. Have you done any system performance optimizations?
    4. Are you using multiple monitors?
    5. What is your graphics card?
    6. Does X-Ray work
      1. Open a plug-in Window
      2. Hover your mouse over the plug-in UI
      3. Type SHIFT+X
      4. The plug-in should become semi-transparent
    Thanks!

    Bill Jackson
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    munmun
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    Re:Missing vertical bar 2012/09/26 13:01:36 (permalink)
    My vertical bar vanished on me as well last night.
    #12
    Grem
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    Re:Missing vertical bar 2012/09/26 13:09:55 (permalink)
    I am having a probelm where the project keeps playing but track view doesn't move. It appears to happen intermittently. And When it happens, I don't know what I have done to make it happen. So I just keep working and scrolling when needed and then it comes back. 

    Grem

    Michael
     
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    MrMayno
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    Re:Missing vertical bar 2012/09/26 13:12:00 (permalink)
    OS: Windows 7 Pro
    Remote Desktop: No
    No system performance Optimizations
    No multiple monitor
    Graphics card: Asus HD7750
    X-Ray does work

    #14
    Bill Jackson [Cakewalk]
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    Re:Missing vertical bar 2012/09/26 15:16:23 (permalink)
    Thanks MrMayno,

    Can you please confirm that you have Desktop Composition enabled in Windows:

    1. Go to System Properties by pressing WinKey + Pause/Break (top right corner of keyboard) 
    2. Click on Advanced System Settings, Advanced and then Settings 
    3. Check "Enable Desktop Composition" 
    4. Click Apply
    5. Check SONAR's Now Time
    6. Let us know if it helps




    Bill Jackson
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    Bill Jackson [Cakewalk]
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    Re:Missing vertical bar 2012/09/26 15:31:48 (permalink)
    Grem


    I am having a probelm where the project keeps playing but track view doesn't move. It appears to happen intermittently. And When it happens, I don't know what I have done to make it happen. So I just keep working and scrolling when needed and then it comes back. 

    Hi Grem,


    This is likely a feature.  When you click to edit in the Track View during playback we stop scrolling, assuming you want to work there without the rug being ripped out from under you.  To start scrolling again, right-click the top half of the time ruler or stop and start playback again.  If you hate this behavior, you can disable it by toggling the option in the Track View:  Options > Click Behavior > Left Click Locks Scroll.

    Bill Jackson
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    Grem
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    Re:Missing vertical bar 2012/09/26 15:41:56 (permalink)
    Thanks Bill. I'll try it out and let you know what happens.  

    BTW, all of the CW team is doing a fantastic job on this release!! Thanks again. 

    Grem

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    MrMayno
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    Re:Missing vertical bar 2012/09/26 18:35:08 (permalink)
    "enable desktop composition" is not an option.
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    Bill Jackson [Cakewalk]
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    Re:Missing vertical bar 2012/09/26 23:14:53 (permalink)
    MrMayno


    "enable desktop composition" is not an option.
    Any default Windows 7 install should have this option available.  If you don't, it's likely that the "Desktop Window Manager Session Manager" service is, for some reason, not running.  SONAR relies on this service.  


    You can find the Windows Services tool by typing "services" in the start menu.  Can you confirm that its Startup Type is set to "Automatic" and its Status is "Started"?  


    Thanks.



    Bill Jackson
    Product Manager
    Cakewalk

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    MrMayno
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    Re:Missing vertical bar 2012/09/27 01:24:15 (permalink)
    Bill,

    Yes, desktop window manager session manager is started and set to automatic.

    I called support today and, as requested, sent them my system information file. Will let you know what I find out.

    Jim


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    MrMayno
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    Re:Missing vertical bar 2012/09/28 14:45:04 (permalink)
    Bill, 

    I got the Now Time Marker back. I am not positive as to how though. I think the issue may have been resolved when I went to Performance Options/Visual Effects box and changed the setting from "Let Windows choose what's best for my computer" to "Adjust for best appearance". Sorry I can't be more sure of what corrected the problem. Thanks for the support.

    Jim


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    Bill Jackson [Cakewalk]
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    Re:Missing vertical bar 2012/09/28 14:46:57 (permalink)
    Great!  Thanks for your patience.  Your guess, regarding "let Windows choose" sounds close to me.
    post edited by Bill Jackson [Cakewalk] - 2012/09/29 00:23:40

    Bill Jackson
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    tbosco
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    Re:Missing vertical bar 2012/09/28 15:10:55 (permalink)
    Bill Jackson [Cakewalk
    ]

    Great!  Thanks for your patience.  You guess, regarding "let Windows choose" sound close to me.

    Bill,  I know you chastised me about this in another post, but I do seem to get better performance myself when I select "Adjust for Best Appearance", as MrMayno did.  Doesn't really make sense...but it seems to work.  The option "Enable Desktop Composition" is enabled with this setting.
    Note I have 32-bit Win7 with only 4GB RAM.

    Cheers!

    Tony

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    tomixornot
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    Re:Missing vertical bar 2012/09/28 21:04:11 (permalink)
    tomixornot


    I've filled a problem report on missing Now Time recently.

    Here's how to make it missing.

    - undock a windows, say the Console. Maximize it, covering it over main X2 windows.

    - Ctrl-S (save).

    - Close, reopen X2 and the project.

    - Move the Console windows away, Now Time is missing.


    Edit : I'm not running the latest quick fix yet, will do so when I get back later.

    Hi,


    Can someone check if the above is reproducible, or is it just my system. 


    Because, I have my Win 7 aero turned off due to avoiding a sound drop out issue early on when I run X1. In my previous situation, when I move my mouse across the taskbar X1 engine will have a drop out. Disabling aero, prevented that, and I have since let my system running without aero, and there is no issue with X1.


    Now, when I check my setting -> Win key + Pause, Advanced - Setting, I had mine set at "Adjust for best performance", and not "Let Windows choose what's best..", also, I don't have "Enable desktop composition" option as well.



    Just like to confirm if my issue of missing "Now Time" is related to the OP issue, or a different one.


    Btw, my issue above, the problem reporter status is now submitted to development.


    Thanks!
    post edited by tomixornot - 2012/09/28 21:11:11

    Albert


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    soens
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    Re:Missing vertical bar 2012/09/29 00:17:42 (permalink)
    Mine disappeared once too but don't remember why or how. If it happens again I'll be back.
     
    Steve
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    munmun
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    Re:Missing vertical bar 2012/09/29 20:53:57 (permalink)
    MIne has gone again.  Very annoying!  Can't split clips.
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    AT
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    Re:Missing vertical bar 2012/09/29 21:02:51 (permalink)
    Yea, this happened to me last night.  Solved itself when I shut down. 

    Note, I'm still working up the new 64 bit computer - I have a dead line Monday, so I haven't fussed w/ it enough.

    @

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    tomixornot
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    Re:Missing vertical bar 2012/09/30 15:24:19 (permalink)
    tomixornot


    I've filled a problem report on missing Now Time recently.

    Here's how to make it missing.

    - undock a windows, say the Console. Maximize it, covering it over main X2 windows.

    - Ctrl-S (save).

    - Close, reopen X2 and the project.

    - Move the Console windows away, Now Time is missing.

    Installed quick fix 308, the above is still reproducible in my system. I shall enable aero again (I'm running classic looks and feel) tomorrow (a few hours away).. and see if it helps.

    Edit : docking the console window will bring back the Now Time. Without saving the project, reopening the same project (where the console window is maximized, covering the main X2 window) will again makes the Now Time missing. More test with aero tomorrow...
    post edited by tomixornot - 2012/09/30 15:34:25

    Albert


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    MagBass
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    Re:Missing vertical bar 2012/10/03 18:47:34 (permalink)
    MrMayno


    Bill, 

    I got the Now Time Marker back. I am not positive as to how though. I think the issue may have been resolved when I went to Performance Options/Visual Effects box and changed the setting from "Let Windows choose what's best for my computer" to "Adjust for best appearance". Sorry I can't be more sure of what corrected the problem. Thanks for the support.

    Jim

    Jim,
     
    I don't know if you found a workable solution to your situation yet.  I just installed X2 on a notebook and had the same problem when opening a project from my desktop setup.  I always keep the Console undocked and in the second monitor on my desktop, so when I open a desktop project on my notebook, the Console window comes up last and fills the screen.  I minimize it and there's no Now Time marker in Track view.  I found that what I have to do to get it back is minimize the main X2 window (the one with the Track view) then restore it, and then the Now Time marker appears, without having to save or do anything else.  I hope this works for you.  It's annoying, but you get used to it quickly.
     
    mag
     

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    stickman393
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    Re:Missing vertical bar 2012/10/09 17:41:04 (permalink)
    Arrgh! This just happened to me. The NOW time marker+vertical line is INVISIBLE! All functions work (scrolled playback, time positioning via click) but the line and indicator pod is invisible.

    I use Windows 7-64, but in "Classic" scheme (i.e. non-aero, I guess). 

    When i exit SONAR, and then re-run and open my project, the NOW timeline is back.


    It could have something to do with: 
       Changing Tools between Scrub and Smart; 
       using PRV window undocked and maximized.

    If it happens again, I'll try the minimize main window trick.
    #30
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