Helpful ReplyMouse and video glitches

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denverdrummer
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2013/10/26 12:24:37 (permalink)

Mouse and video glitches

I opened a support ticket because I'm seeing some weird problems with X3 where if I try to control a fader or a pot on the skylight interface with the mouse, the movement is real jerky, but if I use the scroll wheel or even the touch screen it's fine.  I thought it was my mouse drivers, so I installed the latest from Logitech, but got the same thing.
 
I'm also seeing all kinds of weird video glitches, like where I open a project and the font size gets real small and it takes me out of full screen and opens in a small window, then if I resize the window there are all kinds of video trailing when I move a window or move the bus view on the console view.
 
Anyone seeing anything similar?  I tried doing a search but didn't see anything.

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stevec
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Re: Mouse and video glitches 2013/10/26 12:36:36 (permalink)
I've never seen anything like that in any version of SONAR, but there was someone that had (what I believe is) the exact same issue that you're describing, and only since upgrading to X3.  Hopefully they'll see your post and chime in.   I do wonder if there's something in common between your systems...
 

SteveC
https://soundcloud.com/steve-cocchi
http://www.soundclick.com/bands/pagemusic.cfm?bandID=39163
 
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brundlefly
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Re: Mouse and video glitches 2013/10/26 12:42:31 (permalink)
Here's  the earlier thread:
 
http://forum.cakewalk.com/X3-Glitchy-sound-CPU-overload-when-tweaking-a-vst-knob-with-a-mouse-m2914650.aspx
 
You might check with those users whether they are also using Logitech.

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denverdrummer
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Re: Mouse and video glitches 2013/10/26 18:42:10 (permalink)
Interesting, definitely some similar behavior, but I'm not getting any CPU overload or sound issues.  It only seems to effect the faders and knobs in the GUI.  Also I notice the same problem when using the trackpad on my laptop so It may be with more than Logitech, but I'll check with those users in the other thread.

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denverdrummer
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Re: Mouse and video glitches 2013/10/27 00:00:14 (permalink)
It appears that the video issue only happens when I open a certain project.  It doesn't happen for any other project so I suspect something may have been corrupted.  The mouse thing happens even if I create a new project.

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Sir Les
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Re: Mouse and video glitches 2013/10/27 00:35:16 (permalink)
Have you done any OS tweaking?
 
I have had lots of cpu spike related issues in x2a causing anomalies on recordings ...and tried to rule out all possible candidates before upgrading to x3b by using :
 
"BLACK VIPERS"
 
suggested setup of OS for music systems under Win 7 64bit.
 
Could be your System Guy might have overlooked a tweak to turn off X Y Z background apps and services...?
 
Also I had tracked down the wd EXTERNAL USB 3.0 MY BOOK DRIVES TO BE CAUSING HICKUPS WITH THE OS...SO I UNPLUGGED THEM.
 
No more issues so far...
 
Avid Protools tech state "KINGSTON MICE" to be problematic...
 
Hope you solve the issues....
 
Sir Les
 
 
 

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denverdrummer
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Re: Mouse and video glitches 2013/10/27 14:18:22 (permalink)
Thanks, I will check this out, he's got a Windows 8 setup page.  I don't use a Kensington mouse, I usually use Logitech products, occasionally Microsoft keyboard/mice.  The only other device would be the built-in HP trackpad which HP uses Synaptics.  I have the same problem with the touchpad as I do the mouse, but as I said if I use the touch screen or the scroll wheel I don't have any problems, only clicking and dragging with the mouse or trackpad.

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Sir Les
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Re: Mouse and video glitches 2013/10/27 20:42:23 (permalink)
Sorry for the bad intel out of my head denverdrummer.....Kensington mouse/mice it is....
 I also like Logitech Products...G500 mouse..is awesome
 
Not sure about your touch and track stuff.(Laptop?)..But as with my understanding of PC setups, everything needs a IRQ in windows world...So, the more you add devices to the system that demand poling for cpu and memory and such, them more Microsoft windows will share those valuable IRQs and resource time...and in that you gain problematic functioning of them in union!
My solutions for this is to try to reduce redundant devices from loading up drivers or installing, and claiming a IRQ if they are all used up.....and they are!...So the less devices installed on a system, the more performance and stability you gain.
 
If you use a mouse, no need to have the track pad load up or be in use...So to turn that off would save a sharing of IRQs.
 
For me it is all about getting those IRQs down in number....and things work better.
 
 
Hope this leads you to more bliss.
 
Sir Les
 

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bvideo
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Re: Mouse and video glitches 2013/10/27 21:56:22 (permalink) ☄ Helpfulby denverdrummer 2013/10/28 22:03:56
I suspect gaming mouse users are more likely to have this kind of problem. Those, like the G500, allow increasing the interrupt rate, or "report rate" up to 10 times the rate of a regular mouse. Given a high report rate, the software will be busier servicing mouse movement, including changing control values in effects and redrawing controls. They are configurable, though, and maybe configuring the report rate down to 100/sec will make them act like a regular mouse.
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denverdrummer
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Re: Mouse and video glitches 2013/10/28 00:35:32 (permalink)
Thanks bvideo, I think I pinpointed the problem.  I don't have a gaming mouse, but I have a Logitech M510 which is a laser mouse which has a higher dpi and more interrupts just like you say.  I went and switched it out for an old Microsoft mouse I had lying around and no problems with the fader.  I also thought initially that there was a problem with my trackpad, but it seems to work fine.
 
Now I know this is something introduced in X3, because I had the M510 for a couple of years and used it on X1 and X2 with no problems, but hopefully it will give the developers some clues on what to look for.
 

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bvideo
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Re: Mouse and video glitches 2013/10/28 14:57:55 (permalink)
Thank you for the partial confirmation. Probably the software that reacts to the mouse has some part in it as well.
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Sir Les
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Re: Mouse and video glitches 2013/10/30 11:05:05 (permalink)
Thanks Bvideo...
 
I never thought of that view....Perhaps moving backwards with the mouse to a more primitive state might help my end aswell.??..But I bought a high enough ended CPU/MB/Memory/video, base to cope with them requests, ....So should more interrupt report rates be a issue?, when The machine is streamlined and powerful enough to cope...hmmm?
I will try a old regular Logitech scroll mouse...and put the weights in it some how to make it heavier....
 
But here we can all say, It does matter what perifs are in use....in order to gain a stable , reliable, and functioning properly DAW system.
And by putting all our heads together...We solve problems.
 
Seems there is also some glitch with video mouse code in X3....I think that might also be part of the pie.
 
So let us hope X3c helps others.
 
Be well.
 
Sir Les

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cclarry
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Re: Mouse and video glitches 2013/10/30 11:13:22 (permalink)
I use a Microsoft Bluetooth mouse and have the same issues with the
jumpy faders/buttons ....and the wheel works everything fine.

The CPU overload is related to VST 3, mostly with Waves plugs...I had one instance
where I inserted a single instance of the FET Compressor VST 3 and X3b crashed and burned.

These are X3 related.  X2 does not do this....I updated mouse drivers, video drivers, 
etc...and the problem persisted...

Hope X3c gets it resolved...


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brundlefly
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Re: Mouse and video glitches 2013/10/30 11:19:43 (permalink)
denverdrummer
Now I know this is something introduced in X3, because I had the M510 for a couple of years and used it on X1 and X2 with no problems, but hopefully it will give the developers some clues on what to look for.
 

 
Please take the time to file a Problem Report so they'll know to look into it:
 
http://www.cakewalk.com/support/contact/problemreport.aspx
 
 
 

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Sir Les
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Re: Mouse and video glitches 2013/10/30 11:33:55 (permalink)
I was having problems with cpu spikes in X2a...and did all kinds of troubleshooting...All along, never suspecting the little gaming mouse could be a root or instigator....So it is not only with X3....
I did however solve some of that spiking by removing External Western Digital My Books from the system, and a UAD card...and that seemed to settle things down so no glitches ended up in my recordings.
DO I still see Spikes in X3...Yes I do, Do they come into the recordings?...Well we are still testing that out.
 
So it is not only in X3...persay...it is only being noticed more in X3 by more people.
 
Just saying
 
Sir Les

1. Intel 5960x 3.5mhz , ASUS x99 deluxe u3.1, Asus Thunderbolt ex II,   G skills f4 3000 Memory 32GB , ADATA ssd 250GB Main Drive, Lots of WD Red 7200 Mechanical Drives with Black Drives, 14x multi optical Drive, LG Multi Blu Drive,  2X Extern WD Mybooks usb 3.0, AMD r7 270 video card, Motu 828x TB , Motu Midi XT.
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#15
keyzs
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Re: Mouse and video glitches 2013/10/30 12:23:25 (permalink)
Hi all, in the previous thread, there was a mention of clicks, pops, cpu spikes etc... (similar to issues referred to here)

ok this is what i have found... 
 
i believe this has nothing to do with the issues of gaming mices. In the offending Project i opened, every time the mouse moves over the clips area and tracks area these clicks and pops occur. HOWEVER, this occurs ONLY when ProChannel is expanded. if ProChannel is closed and yet remains active (or ProChannel is disabled expanded or not does not matter), moving the mouse over any area of Sonar and or out of Sonar playback will be as smooth as can be.  
 
again the clicks and pops issue occur on different projects and it doesnt seem to be related to anything specific. This offending project has only 1 instance of Kontakt, 3 instruments loaded and 2 bus outs. On other bigger projects, with up to 7 bus outs, multiple Kontakts instances + others, i have not experienced similar issues.  All my previous projects were created with X1d.

hope this help guys...

cheers!!!
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denverdrummer
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Re: Mouse and video glitches 2013/10/30 14:53:57 (permalink)
brundlefly
denverdrummer
Now I know this is something introduced in X3, because I had the M510 for a couple of years and used it on X1 and X2 with no problems, but hopefully it will give the developers some clues on what to look for.
 

 
Please take the time to file a Problem Report so they'll know to look into it:
 
http://www.cakewalk.com/support/contact/problemreport.aspx
 
 
 


I filed a report when I first saw the issue.  Haven't heard back from anyone though.

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lespattes
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Re: Mouse and video glitches 2013/10/30 15:15:32 (permalink)
I have problems with the mouse... but not the glitches you are talking about.


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#18
denverdrummer
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Re: Mouse and video glitches 2013/10/30 17:32:52 (permalink)
lespattes
I have problems with the mouse... but not the glitches you are talking about.


I think what I had was two separate issues.  I had the mouse issue that you have, the video glitches I think were from a corrupt project.  I don't see it happening in any other project but one of mine.  Unfortunately it was the most recent one I was working on.
 
For the mouse issue, are you using a Logitech mouse?  if so is it optical or laser?

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Paul P
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Re: Mouse and video glitches 2013/10/30 23:43:57 (permalink)
I had a terrible mouse problem with X2 at the beginning.  My wireless (usb) mouse worked fine everywhere except in Sonar.  In Sonar it would start behaving more and more erratically until it no longer worked at all, in or out of Sonar.  I finally moved the USB thing from the tower on the floor to my monitor and the problem went away.
 
I've wondered since what Sonar can possibly be doing TO the mouse.  Isn't it just supposed to read it ?  I suspect something related to touch, but have no idea what.
 

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Jinxy
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Re: Mouse and video glitches 2013/10/31 06:22:23 (permalink)
Hi,
Would like to weigh in on the debate. My"glitch" has to do with "ANY" mouse movement at all in the track pane on playback. 
No amount of buffer or tweaking can prevent it. Was using Logitech cordless laser mouse & tried same brand usb....still get audio skip.
FW driver, graphics card...all rolled back/updated...digital GLITCH!
Any ideas appreciated?

Kind regards,
Jinxy
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stevec
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Re: Mouse and video glitches 2013/10/31 07:49:31 (permalink)
Based on other threads, do you have the ability to try a "plain" LED mouse?
 

SteveC
https://soundcloud.com/steve-cocchi
http://www.soundclick.com/bands/pagemusic.cfm?bandID=39163
 
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#22
Jinxy
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Re: Mouse and video glitches 2013/11/01 00:01:07 (permalink)
Thanx Steve, Mouse doesn't stop the problem.
Has to be a driver problem????

Kind regards,
Jinxy
Sonar X2b Producer-64, Win7 x64, RME FF800 (Firewire), DELL XPS Inte Core 2 Quad CPUQ6600 @2.4, 4GB RAM 
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#23
stevec
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Re: Mouse and video glitches 2013/11/01 08:31:10 (permalink)
Possilbly... though if you had tried a "regular" mouse and are seeing the same thing it would seem to be a little coincidental!

SteveC
https://soundcloud.com/steve-cocchi
http://www.soundclick.com/bands/pagemusic.cfm?bandID=39163
 
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Focusrite 18i6 (ASIO);
Komplete 9, Melodyne Studio 4, Ozone 7 Advanced, Rapture Pro, GPO5, Valhalla Plate, MJUC comp, MDynamic EQ, lots of other freebie VST plugins, synths and Kontakt libraries
 
#24
cclarry
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Re: Mouse and video glitches 2013/11/01 08:41:40 (permalink)
For me, these problems remain in X3c....

Just an FYI...

I've filed a report.


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stevec
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Re: Mouse and video glitches 2013/11/01 08:42:55 (permalink)
I wonder if there's a way to "capture" what's happening at a system level even though there's no crash or hang...
 

SteveC
https://soundcloud.com/steve-cocchi
http://www.soundclick.com/bands/pagemusic.cfm?bandID=39163
 
SONAR Platinum x64, Intel Q9300 (2.5Ghz), Asus P5N-D, Win7 x64 SP1, 8GB RAM, 1TB internal + ESATA + USB Backup HDDs, ATI Radeon HD5450 1GB RAM + dual ViewSonic VA2431wm Monitors;
Focusrite 18i6 (ASIO);
Komplete 9, Melodyne Studio 4, Ozone 7 Advanced, Rapture Pro, GPO5, Valhalla Plate, MJUC comp, MDynamic EQ, lots of other freebie VST plugins, synths and Kontakt libraries
 
#26
cclarry
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Re: Mouse and video glitches 2013/11/01 12:28:40 (permalink)
Ok, here's what I found about my problem, you can try it yourself and see if it helps with your glitches.

I am running at 1920 x 1080 resolution.  When I go to use the fader/knobs they jump erratically 
top to bottom full right full left...
When I drop to anything in between 1920 x 1080 and 1600 x 900 the problem persists.
 
At 1600 x 900 or below all is well and everything works fine.

ALL my other DAW's (even 32 bit)  have NO ISSUE with 1920 x 1080 resolution.  THAT makes me believe
that this an X3 issue with the handling of higher resolutions.





#27
Brando
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Re: Mouse and video glitches 2013/11/01 13:17:43 (permalink)
I have two widescreen 22" LCD monitors - they are dissimilar in resolution. The primary (track view) is 1920 x 1080 at a refresh rate of 59 Hz. The secondary (console view, browser and inspector) is 1680 x 1050 at a refresh rate of 60 Hz. I have an older system. I see none of the jumpiness that you do in any view. Are you using onboard video?

Brando
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cclarry
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Re: Mouse and video glitches 2013/11/01 17:21:19 (permalink)
Brando
I have two widescreen 22" LCD monitors - they are dissimilar in resolution. The primary (track view) is 1920 x 1080 at a refresh rate of 59 Hz. The secondary (console view, browser and inspector) is 1680 x 1050 at a refresh rate of 60 Hz. I have an older system. I see none of the jumpiness that you do in any view. Are you using onboard video?




It's an APU...so obviously the answer is yes...it's an HD6620G...it's designed for HD resolution.

Believe me, no one realizes more then I do that this will not be an issue on every system, as there
are THOUSANDS of video cards and drivers,etc...out there.

But there is obviously something "funky" going on in X3 if 6 other DAW's are NOT having this problem
WITH ALL THE SAME HARDWARE...No if's, and's, or but's about it...




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satyatunes
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Re: Mouse and video glitches 2013/12/15 12:12:56 (permalink)
I'm having exact same problem after I started using a 32 inch monitor with 1920x1080 resolution. I never noticed this before on my laptop with 1376x768 resolution. Even the plugins (FM8, Kontakt, etc.) behaves normally in a project in X3C. It's the faders and knobs of Sonar that shows this weird problem. All the drivers are up-to-date. Is there any fix or going to be fixed in X3D?
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