Helpful ReplyPurchased Lifetime Membership and don't see it in your account?

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Noel Borthwick [Cakewalk]
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2016/08/31 19:08:10 (permalink)

Purchased Lifetime Membership and don't see it in your account?

Some people have had issues with lifetime updates not being applied to their account. 
If you purchased Lifetime updates recently and do not see it reflected in your account please post in this thread and we will resolve it for you. 
 
We have already fixed all the known issues with this but if any slipped by please let us know.
 
The most common problem has to do with people who bought lifetime updates but then cancelled and refunded another membership. There are also some cases where people bought redemptions from third parties that were out of date. 
 
As long as you post with the same account that you use to sign on to SONAR we should be able to investigate your case.
 
 

Noel Borthwick
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gswitz
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Re: Purchased Lifetime Membership and don't see it in your account? 2016/08/31 19:28:56 (permalink)
I don't see it on my 'My Products' page. Is that where it should show up?
 
Ah! I found it on the main page under My Products > Membership Details
https://www.cakewalk.com/My-Account/Membership
 
You will receive lifetime updates for this product forever!
 
post edited by gswitz - 2016/08/31 19:54:32

StudioCat > I use Windows 10 and Sonar Platinum. I have a touch screen.
I make some videos. This one is me trying to match TH3 sounds to real amp sounds.
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audioguy1111111111
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Re: Purchased Lifetime Membership and don't see it in your account? 2016/09/01 15:09:18 (permalink)
Finally someone to talk to about the mess I have gone through since I purchased the yearly update. Tried working it out with cleaverbridge but they just passed the buck to cakewalk who then ignored any corespondence I sent. For reference here is the case number. 321681

I understand that cakewalk was having staffing issues so I see no need of being snarky about what happened but I would like the lifetime updates plus any extra money returned to my credit card. I have had to add an extra two months of payments since I cancelled my order with cleaverbridge since splat disappeared from my orders and had no other way to get the updates. To contact me audioguy@live.ca
Thanks speak soon.

Steve
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Noel Borthwick [Cakewalk]
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Re: Purchased Lifetime Membership and don't see it in your account? 2016/09/01 18:06:12 (permalink)
Hi Steve,
 
Sorry for the grief with this and thank you for having a positive attitude.
You should be all set - I upgraded you to lifetime updates and cancelled your monthly membership (please recheck this)

Noel Borthwick
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Ocvran
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Re: Purchased Lifetime Membership and don't see it in your account? 2016/09/03 01:52:04 (permalink)
Hi,
 
I am coming back to sonar after a long absence.  I just missed it.  But I purchased and my membership details say something along the lines of valid through Aug 2017.  One of the big reasons I updated was not only because I missed the product but because you were jumping to mac and were offering lifetime updates to the core program.  Let me know if I need to contact someone at Sweetwater, where I bought it from, because my receipt says I bought the lifetime updates as well.
 
Thanks,
James
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Noel Borthwick [Cakewalk]
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Re: Purchased Lifetime Membership and don't see it in your account? 2016/09/03 11:39:13 (permalink)
Hi James,
 
You are all set. I updated your record to lifetime updates.

Noel Borthwick
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serenitymusician
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Re: Purchased Lifetime Membership and don't see it in your account? 2016/09/03 19:02:22 (permalink)
I'm sure glad I saw the link to this post. I also paid for the yearly edition on July 17. Then I was charged $9.99 for the monthly fee on August 3, so I canceled the subscription for the monthly fee and accepted the fact that I was out $9.99. One other thing I found was when I started Sonar using the shortcut in my taskbar, it would always come up as a trial version. Only when I used the command center to start Sonar did it work properly.
 
Cheers!
 
Gary
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Noel Borthwick [Cakewalk]
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Re: Purchased Lifetime Membership and don't see it in your account? 2016/09/03 20:30:09 (permalink)
Gary, I don't see any problem with your account and its valid until 8/18/2017. Make sure you are running the latest update for processional.
 

Noel Borthwick
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JonC
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Re: Purchased Lifetime Membership and don't see it in your account? 2016/09/08 15:43:19 (permalink)
Hi, I purchased lifetime updates on 8/4/2016, then canceled my monthly subscription on 9/3/2016 and now I don't see lifetime updates in My Account, and Sonar has disappeared from Command Center.  I also opened a related ticket (326536) on 8/31 but never heard back.  What should I do?  Thanks.
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Noel Borthwick [Cakewalk]
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Re: Purchased Lifetime Membership and don't see it in your account? 2016/09/08 23:33:18 (permalink) ☄ Helpfulby JonC 2016/09/09 14:14:09
Sorry about that - your account has been updated and should work fine now.

Noel Borthwick
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djstauffer
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Re: Purchased Lifetime Membership and don't see it in your account? 2016/09/09 12:00:53 (permalink)
Geez, how did I not see this thread before?
 
I purchased *TWO* lifetime update licenses (I have 2 full licenses to X3 Producer), but I only got one new set of serial numbers.  I just posted in a new thread about this minutes ago.  My case # is 326660, in case that helps.
 
I don't envy you guys with the support problems you are having -- hope you get that sorted out soon.
 
Please let me know when my serial # problems will be fixed.  I'd appreciate it very much.
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Noel Borthwick [Cakewalk]
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Re: Purchased Lifetime Membership and don't see it in your account? 2016/09/09 14:35:42 (permalink)
Hi I replied to your case and it should be relatively easy to address your issue...

Noel Borthwick
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djstauffer
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Re: Purchased Lifetime Membership and don't see it in your account? 2016/09/09 14:39:33 (permalink)
Thanks, Noel.
 
I responded to your reply about half an hour ago.  Just need to know what you need from me to correct this.
 
DJ
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robert_e_bone
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Re: Purchased Lifetime Membership and don't see it in your account? 2016/09/09 14:53:54 (permalink)
Noel - If it helps any, this appears to be the other thread on the two purchased licenses:
 
http://forum.cakewalk.com/FindPost/3480531
 
Bob Bone

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djstauffer
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Re: Purchased Lifetime Membership and don't see it in your account? 2016/09/09 15:23:29 (permalink)
Just so everyone knows (without having to follow the other thread).  Noel took care of this.
 
And as I said in the other post, Noel....
 
YOU ROCK! :-D
 
P. S. For anyone interested, if you need to have more than one full license to Sonar Platinum, you will need to have multiple accounts with Cakewalk.  That was my problem, I had two licenses to Sonar X3 Producer associated with the same account (evidently brought in from my old account from before Cakewalk's conversion to the new SSO accounts).  Since those new SSO accounts were created, you can only have one license (I'm assuming that is per-product) associated with a single account.
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