(Resolved in 17.06 update 2) SONAR 2017.05 update mouse pointer issue?

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amiller
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Re: SONAR 2017.05 update mouse pointer issue? 2017/06/07 15:15:06 (permalink)
I hope this is resolved soon.  Really looking forward to the new features but will not upgrade until there is a solution to this issue.

RAWK!!!

. SONAR Platinum: 2017.10
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#31
fireberd
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Re: SONAR 2017.05 update mouse pointer issue? 2017/06/07 15:30:41 (permalink)
I am not having the problem.  I have Win 10 Pro with Creators Upgrade (V1703, OS Build 15063.296).  My mouse is a Microsoft wireless that is paired with a Microsoft wireless keyboard.  

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#32
JGMusic
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Re: SONAR 2017.05 update mouse pointer issue? 2017/06/07 15:35:25 (permalink)
 I have SONAR on two computers and I'm not having that problem after the upgrade.  (Logitech mouse and keyboard on both computers.)
#33
stickman393
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Re: SONAR 2017.05 update mouse pointer issue? 2017/06/07 15:38:21 (permalink)
I updated to 17.05 last night, and played around in a project. I noticed a problem only because I was searching for it. On the face of it, I'm not experiencing any serious mouse click issues.
 
EXCEPT:
I did notice that in Track view, if I click back and forth between Mute and Solo, AND the mouse position is on the top third of the button area, SONAR seems to not see the click until I move the mouse down to the lower 2/3 of the button.
 
It doesn't happen every time. It happens maybe 1/3 of the time. 
Clicking back and forth usually gets it working again.
 
This is not a show-stopper for me, by any means. But I wonder if it is the same underlying root cause, or perhaps it is something different? 
 
Anyway, that's my experience. You have to really look for this to see it, I can see how many folks might have this issue and just not notice it.
 
(Windows 10 1607, 100% scaling)
 
#34
SergeQ
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Re: SONAR 2017.05 update mouse pointer issue? 2017/06/07 16:04:44 (permalink)
JohnEgan
Im having a small but annoying issue since update



Same here.
#35
Jim Lima [Cakewalk]
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Re: SONAR 2017.05 update mouse pointer issue? 2017/06/07 16:27:56 (permalink)
Hi folks,
 
 We're looking into it.  We may PM some of you for more info.
 
Thanks,
Jim

Jim Lima
Cakewalk, Inc.
#36
dcmg
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Re: SONAR 2017.05 update mouse pointer issue? 2017/06/07 18:26:04 (permalink)
Yep, same issue here.
Hovering over a control ( mute, record, echo, etc) tool appears to be the resize tool. Will not execute any intended change.
 
Workaround is clicking in the bottom portion of the button; then the mouse tool changes to allow selection.

CWBL/SPlat/Studio One Pro on Win10-64 Bit
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#37
Anderton
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Re: SONAR 2017.05 update mouse pointer issue? 2017/06/07 19:18:32 (permalink)
I just got a notification that my Logitech mouse has an update. Wonder if it's related to the recent Windows 10 update.

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#38
dcmg
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Re: SONAR 2017.05 update mouse pointer issue? 2017/06/07 21:55:22 (permalink)
Anderton I just got a notification that my Logitech mouse has an update. Wonder if it's related to the recent Windows 10 update.

 
Standard MS mouse here, most recent W10 update was 5-28-17.
 

CWBL/SPlat/Studio One Pro on Win10-64 Bit
Asrock H370 Pro4 w/Intel i7-8700
16GB Adata DDR4 2666 RAM
All SSD's/ On-Board Intel Graphics
Apollo 8 Quad FW/TB, AD2, Trillian, Omni, S-Gear, Waves, Soundtoys, TRacks, 
MicPres: Langevin DVC, Great River, UAD LA610Mk2. 
Dynaudio Monitors, and other stuff.
#39
dcmg
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Re: SONAR 2017.05 update mouse pointer issue? 2017/06/08 04:18:06 (permalink)
Had to roll back. While the "aim low" mouse pointing method somewhat works, it's not possible to get any real work done. All is working as it should after rolling back.
 
BTW, for those investigating this...some above mentioned that this issue was not consistent. I found the opposite on my system. Issue was present when interacting with any control in track view ( I'm never in console, so no info there).
Behavior was consistent across many project files, so it wasn't file specific.
 
Odd. Hope they get it figured out. I love what I saw in the new update...but dancing around that issue was not really an option.
 
 

CWBL/SPlat/Studio One Pro on Win10-64 Bit
Asrock H370 Pro4 w/Intel i7-8700
16GB Adata DDR4 2666 RAM
All SSD's/ On-Board Intel Graphics
Apollo 8 Quad FW/TB, AD2, Trillian, Omni, S-Gear, Waves, Soundtoys, TRacks, 
MicPres: Langevin DVC, Great River, UAD LA610Mk2. 
Dynaudio Monitors, and other stuff.
#40
Rob[at]Sound-Rehab
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Re: SONAR 2017.05 update mouse pointer issue? 2017/06/10 10:38:14 (permalink)
Same here. And if I would not be using a control surface for most of my mute, solo, arm I would have rolled back right away ...

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#41
JohnEgan
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Re: SONAR 2017.05 update mouse pointer issue? 2017/06/10 13:17:11 (permalink)
Jim Lima [Cakewalk]
Hi folks,
We're looking into it.  We may PM some of you for more info.
 
Thanks,
Jim



Great thanks Jim, feel free to PM if I can do anything to help.
 
Cheers

John Egan
Sonar Platinum (2017-10),RME-UFX, PC-CPU - i7-5820, 3.3 GHz, 6 core, ASUS X99-AII, 16GB ram, GTX 960, 500 GB SSD, 2TB HDD x 2, Win7 Pro x64,  O8N2 Advanced, Melodyne Studio,.... (2 cats :(,  in the yard).
 
#42
dcmg
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Re: SONAR 2017.05 update mouse pointer issue? 2017/06/10 17:34:15 (permalink)
Jim Lima- Here's some info that may or may not be helpful in your work on this issue.
I was thinking a reinstall of W10 was in order anyways. Doing so now with this issue might be interesting.
 
Reinistalled W10 via their recovery options ( all files/programs erased, start over)
Installed RME Drivers
Installed Command Center;  then most recent SONAR (and all associated VSTS)
Installed my own copy of AD2.
Installed Waves Central (approx 6 of their plugs)
 
Tested for issue. Still present despite the lean install at that stage.
Rolled back to prior SONAR. Issue gone.
 
Feel free to PM me if there's anything else about my setup or installed programs at this point that would be useful.

CWBL/SPlat/Studio One Pro on Win10-64 Bit
Asrock H370 Pro4 w/Intel i7-8700
16GB Adata DDR4 2666 RAM
All SSD's/ On-Board Intel Graphics
Apollo 8 Quad FW/TB, AD2, Trillian, Omni, S-Gear, Waves, Soundtoys, TRacks, 
MicPres: Langevin DVC, Great River, UAD LA610Mk2. 
Dynaudio Monitors, and other stuff.
#43
Rob[at]Sound-Rehab
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Re: SONAR 2017.05 update mouse pointer issue? 2017/06/11 07:33:23 (permalink)
Another observation: this seems to be related to system specs, possibly graphic card installed as it happens on my main system (Radeon HD 5450) but not on the backup/test system (Intel HD 4000 graphics)

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Audio-Interface: 2x MOTU 1248 AVB, Focusrite OctoPre, (Roland Octa-Capture)   Control-Surface: VS-700C 
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#44
gustabo
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Re: SONAR 2017.05 update mouse pointer issue? 2017/06/11 12:58:59 (permalink)
Rob[atSound-Rehab]
Another observation: this seems to be related to system specs, possibly graphic card installed as it happens on my main system (Radeon HD 5450) but not on the backup/test system (Intel HD 4000 graphics)


Weird because I have two @Radeon HD5450 (0n Win10Pro) and I don't have the issue.
 


Cakewalk by Bandlab - Win10 Pro x64 - StudioCat Platinum Studio DAW - 32 GB Ram - MOTU UltraLite-mk3
M-Audio Keystation 88ES - Akai MPD26 (hot-rodded) - Alesis DM10 - a few guitars, a few amps
Novation Launch Control - Korg nanoKONTROL2 - PreSonus FaderPort - DAW Remote HD on iPad
Adam A7X - Behritone C50A
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https://www.facebook.com/groups/sonarusergroup/

#45
msorrels
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Re: SONAR 2017.05 update mouse pointer issue? 2017/06/11 14:37:09 (permalink)
Your mouse/mouse driver may be more the issue than your video card.
 

-Matt
 
#46
dcmg
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Re: SONAR 2017.05 update mouse pointer issue? 2017/06/11 15:44:16 (permalink)
Intel HD 4600 On board graphics here, and I have the issue.
 
Basic everyday MS mouse and generic driver.

CWBL/SPlat/Studio One Pro on Win10-64 Bit
Asrock H370 Pro4 w/Intel i7-8700
16GB Adata DDR4 2666 RAM
All SSD's/ On-Board Intel Graphics
Apollo 8 Quad FW/TB, AD2, Trillian, Omni, S-Gear, Waves, Soundtoys, TRacks, 
MicPres: Langevin DVC, Great River, UAD LA610Mk2. 
Dynaudio Monitors, and other stuff.
#47
Rob[at]Sound-Rehab
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Re: SONAR 2017.05 update mouse pointer issue? 2017/06/11 17:08:04 (permalink)
gustabo
Rob[atSound-Rehab]
Another observation: this seems to be related to system specs, possibly graphic card installed as it happens on my main system (Radeon HD 5450) but not on the backup/test system (Intel HD 4000 graphics)


Weird because I have two @Radeon HD5450 (0n Win10Pro) and I don't have the issue.

 
So I fired up the live rig and there it also works (again Intel graphics HD 4000)
 
 
msorrels
Your mouse/mouse driver may be more the issue than your video card.



Logitech mouse here with standard microsoft driver ...

GOOD TUNES LAST FOREVER
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DAW: Platinum/X3e, win10 64 bit, i7-3930K (6x3.2GHz), Asus Sabertooth X79, 32 GB DDR3 1600MHz, ATI HD 5450, 120 GB SSD OCZ Agility3, 2x 1TB WD HDD SATA 600
Audio-Interface: 2x MOTU 1248 AVB, Focusrite OctoPre, (Roland Octa-Capture)   Control-Surface: VS-700C 
VSTi: WAVES, NI K10u, FabFilter, IK, ... (too many really) 
#48
dcmg
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Re: SONAR 2017.05 update mouse pointer issue? 2017/06/11 17:41:18 (permalink)
I hope the CW crew is still looking into this. 
 
Problem is, those with issue HAVE to roll back and can no longer be testing possible causes.
It's not a minor annoyance...you literally can't get anything done.
I work with clients looking over my shoulder, so I can't be *hoping* to land the mouse pointers in exactly the right pixel, hoping my aim is good enough to enable record or mute :)
 
All we know so far from those who have chimed in:
 
Radeon HD5450: Issue present for some, not all
Intel HD4600: Issue present for one user (me)
Intel HD4000: Issue not present for one user
 
Not much to work with there, but I guess it's a start :)
 
 
 
 
 

CWBL/SPlat/Studio One Pro on Win10-64 Bit
Asrock H370 Pro4 w/Intel i7-8700
16GB Adata DDR4 2666 RAM
All SSD's/ On-Board Intel Graphics
Apollo 8 Quad FW/TB, AD2, Trillian, Omni, S-Gear, Waves, Soundtoys, TRacks, 
MicPres: Langevin DVC, Great River, UAD LA610Mk2. 
Dynaudio Monitors, and other stuff.
#49
pgw
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Re: SONAR 2017.05 update mouse pointer issue? 2017/06/11 20:47:57 (permalink)
dcmg
All we know so far from those who have chimed in:
 
Radeon HD5450: Issue present for some, not all
Intel HD4600: Issue present for one user (me)
Intel HD4000: Issue not present for one user




Same problem here with a Nvidia GTX 1060 & a Logitech Performance MX mouse, rolling back to 2017.04 solves all problems for me.
Edit: I also tried different older drivers for the Nvidia & in 4-5 new & old projects.

Windows 10 (LTSB) - i7 8700 - ASUS GTX1060 -16 GB Corsair Vengeance - Samsung SSD´s - Seagate HD´s - RME FF400 - & too many geetars & amps
#50
dcmg
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Re: SONAR 2017.05 update mouse pointer issue? 2017/06/11 22:18:59 (permalink)
Thanks for adding your info in pgw. Graphic card data looks pretty random but I'll leave those conclusions to the guys smarter than I at CW :)
 
Radeon HD5450: Issue present for some, not all
Intel HD4600: Issue present for 2 users (OP and myself)
Intel HD4000: Issue not present for one user
Nvidia GTX 1060: Issue present for one user
 
Maybe anyone else with this issue can just add their graphic card and mouse info to the list...see if any pattern develops.
 
 

CWBL/SPlat/Studio One Pro on Win10-64 Bit
Asrock H370 Pro4 w/Intel i7-8700
16GB Adata DDR4 2666 RAM
All SSD's/ On-Board Intel Graphics
Apollo 8 Quad FW/TB, AD2, Trillian, Omni, S-Gear, Waves, Soundtoys, TRacks, 
MicPres: Langevin DVC, Great River, UAD LA610Mk2. 
Dynaudio Monitors, and other stuff.
#51
msorrels
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Re: SONAR 2017.05 update mouse pointer issue? 2017/06/11 22:45:43 (permalink)
I'm guessing this may have something to do with the enhanced touch support/pen support in 2017.05.  I don't seem to have this problem on Windows 7 nor do I have a touch screen (though I do have a Wacom tablet with pen and touch options, I'm not using it with SONAR though it is connected/working).  Do any of you with this problem have a touch screen (even a laptop touch pad)?

-Matt
 
#52
gustabo
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Re: SONAR 2017.05 update mouse pointer issue? 2017/06/11 23:11:44 (permalink)
dcmg
Thanks for adding your info in pgw. Graphic card data looks pretty random but I'll leave those conclusions to the guys smarter than I at CW :)
 
Radeon HD5450: Issue present for some, not all
Intel HD4600: Issue present for 2 users (OP and myself)
Intel HD4000: Issue not present for one user
Nvidia GTX 1060: Issue present for one user
 
Maybe anyone else with this issue can just add their graphic card and mouse info to the list...see if any pattern develops.
 
 


Tested my laptop with an Intel HD3000, no issues.


Cakewalk by Bandlab - Win10 Pro x64 - StudioCat Platinum Studio DAW - 32 GB Ram - MOTU UltraLite-mk3
M-Audio Keystation 88ES - Akai MPD26 (hot-rodded) - Alesis DM10 - a few guitars, a few amps
Novation Launch Control - Korg nanoKONTROL2 - PreSonus FaderPort - DAW Remote HD on iPad
Adam A7X - Behritone C50A
PreSonus Monitor Station v2 (controlling the mons)
https://www.facebook.com/groups/sonarusergroup/

#53
dcmg
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Re: SONAR 2017.05 update mouse pointer issue? 2017/06/12 05:30:59 (permalink)
No Issue Reported:
Intel HD4000
Intel HD3000
 
Issue Reported With:
Radeon HD5450: Issue present for some, not all
Intel HD4600: Issue present for 2 users (OP and myself)
Nvidia GTX 1060: Issue present for one user
 
 
Re question about pen support etc, my experience was not using pen or touchpad, just desktop and basic wired MS Mouse...same mouse and drivers that have worked all along ( and work fine in rolled back SONAR version).

CWBL/SPlat/Studio One Pro on Win10-64 Bit
Asrock H370 Pro4 w/Intel i7-8700
16GB Adata DDR4 2666 RAM
All SSD's/ On-Board Intel Graphics
Apollo 8 Quad FW/TB, AD2, Trillian, Omni, S-Gear, Waves, Soundtoys, TRacks, 
MicPres: Langevin DVC, Great River, UAD LA610Mk2. 
Dynaudio Monitors, and other stuff.
#54
Rob[at]Sound-Rehab
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Re: SONAR 2017.05 update mouse pointer issue? 2017/06/12 06:11:53 (permalink)
msorrels
I'm guessing this may have something to do with the enhanced touch support/pen support in 2017.05.  [...] Do any of you with this problem have a touch screen (even a laptop touch pad)?




that coming from changes to the pen support would make sense ... and on my tablet PC with the small touch display it's fine but not on the regular beefy desktop system

GOOD TUNES LAST FOREVER
  +++   Visit the Rehab   +++
 
DAW: Platinum/X3e, win10 64 bit, i7-3930K (6x3.2GHz), Asus Sabertooth X79, 32 GB DDR3 1600MHz, ATI HD 5450, 120 GB SSD OCZ Agility3, 2x 1TB WD HDD SATA 600
Audio-Interface: 2x MOTU 1248 AVB, Focusrite OctoPre, (Roland Octa-Capture)   Control-Surface: VS-700C 
VSTi: WAVES, NI K10u, FabFilter, IK, ... (too many really) 
#55
amiller
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Re: SONAR 2017.05 update mouse pointer issue? 2017/06/14 15:26:38 (permalink)
No fix yet?

RAWK!!!

. SONAR Platinum: 2017.10
System specs:
Purrrfect Audio:
http://www.studiocat.com/open_cart/ 
• Case Silent Mid Tower
• Power-Supply 600w quiet
• Haswell CPU 4790k @ 4.4GHz
• RAM 32GB DDR3/1600
• OS drive 1TB HD
• Audio drive 2TB HD
• Samples drive 1 3TB HD
• Burner 24x DVD/RW
• Video HD4600
• Add TI chipset Firewire For all others
• Operating System Windows 10 x64 Home Edition
. MOTU 828 mkII
. Lucid 9624 A/D
. Millennia HV-3b pre
. Dual 24" Widescreen Monitors
#56
Seth Kellogg [Cakewalk]
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Re: SONAR 2017.05 update mouse pointer issue? 2017/06/14 16:52:06 (permalink)
amiller
No fix yet?



We are still investigating the issue. There's no 100% repeatable case in house yet.

Best Regards,
Seth
#57
ReValveiT
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Re: SONAR 2017.05 update mouse pointer issue? 2017/06/14 21:52:00 (permalink)
Just updated to 2017.05, I have this issue. Having to roll back.
 
Update:
 
Roll back fixed it.

http://www.aviatorray.co.uk
#58
JohnEgan
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Re: SONAR 2017.05 update mouse pointer issue? 2017/06/15 12:21:33 (permalink)
dcmg
No Issue Reported:
Intel HD4000
Intel HD3000
 
Issue Reported With:
Radeon HD5450: Issue present for some, not all
Intel HD4600: Issue present for 2 users (OP and myself)
Nvidia GTX 1060: Issue present for one user

 
Just to FYI, being OP, since its not listed in your post, from my listed PC info, 
Issue present with update, not with rollback
(Win7X64)
GPU - Nvidia GTX-960
also
Monitor - SAMSUNG 32" LCD, LN32C550J1FXZC, (connected via HDMI port) 
Mouse - Standard Wired USB Mouse/driver, INSIGNIA
 
Cheers
 
 

John Egan
Sonar Platinum (2017-10),RME-UFX, PC-CPU - i7-5820, 3.3 GHz, 6 core, ASUS X99-AII, 16GB ram, GTX 960, 500 GB SSD, 2TB HDD x 2, Win7 Pro x64,  O8N2 Advanced, Melodyne Studio,.... (2 cats :(,  in the yard).
 
#59
fwrend
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Re: SONAR 2017.05 update mouse pointer issue? 2017/06/15 13:39:55 (permalink)
No issue here: W10Pro build 15063; Platinum 23.5.0 build 32 [2017.05] - x64; NVIDIA GeForce GTX 960; MS USB Mouse/Kbd combo.

Wren 

Studio Cat DAW i7-4790K 4.0GHz, 16 GB, Windows 10 (latest), 64-bit, 500GB SSD OS HDD, 1.5TB 7200 SATA Recording, 2x 1TB SSD Samples, MOTU 8M, Behringer X-Touch
#60
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