SOLVED: FOCUSRITE BUG - Record arm buttons are slow to respond

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brundlefly
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Re:Can anybody reproduce? Record arm buttons are slow to respond 2011/09/19 12:25:34 (permalink)
I really don't think it's an interface problem else I would be seeing it all the time.



Why can't an interface driver problem be intermittent? It sure sounds like a driver issue to me. I'm supposing it works something like this:


1. User clicks arm button.
2. SONAR asks the driver too open an input port for recording, and waits for the confirmation from the driver that it's ready.
3. The driver does whatever it needs to initialize the hardware and sends a ready notification back to SONAR.
4. SONAR loads the red "armed" icon.

The driver's response time seems like a very likely place for a delay to occur.

If there's a SONAR component to the problem that's specific to X1c, it might be changes that were made to the way SONAR checks that the sample rate of the interface driver matches the project, and tries to force a change it it doesn't match. This functionality was first introduced with X1, but it it seems to be evolving somewhat to reduce the number of indications that "The device may not support the project's current audio... format."

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yorolpal
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Re:Can anybody reproduce? Record arm buttons are slow to respond 2011/09/19 12:37:58 (permalink)
But then why would it only happen in those two projects and not the very next project worked on only minutes later??

https://soundcloud.com/doghouse-riley/tracks 
https://doghouseriley1.bandcamp.com 
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Re:Can anybody reproduce? Record arm buttons are slow to respond 2011/09/19 12:39:18 (permalink)
 
 
CakeAlexS


Hopefully we are keeping to topic here....

Dean - ditto - You have Allow arm changes during playback/record disabled in your project?

Can we compare software?
Yoro do you get the same as DeanX (nb please avoid other performance issues)... if so please state your drivers versions etc.

I'm running:
Sonar X1c Producer (64 bit).
Windows 7 (64 bit).
Focusrite Saffire Pro 40 (Firewire).
Focusrite Mix control 2.4
Firewire driver is 3.5.6.11675 (in Help/About Mix Control).

If you have ealier versions please try upgrading... Cheers...

Thanks..

Which is why I'm trying to see if we are using the same software/hardware setup, hopefully Dean and Yorolpal can get back to me on this..... Appears 32 bit XP/Focusrite is not effected.
post edited by CakeAlexS - 2011/09/19 12:41:10

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@48/24 & 128 buffers latency is 367 with offset of 38.

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#33
thomasabarnes
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Re:Can anybody reproduce? Record arm buttons are slow to respond 2011/09/19 12:49:05 (permalink)
Hi Alex:

You said you reported this issue to Cake. Can you let us know what they have to say when you hear back from them?


"It's not a song till it touches your heart. It's not a song till it tears you apart!" Lyrics of Amy Grant.

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#34
karma1959
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Re:Can anybody reproduce? Record arm buttons are slow to respond 2011/09/19 12:50:40 (permalink)
I had this issue a few months ago w/ X1b.  Cakewalk techs felt it was an audio interface driver issue, so I submitted the info to RME. 

The issue was less noticable with RME's subsequent driver release.  FWIW, I'm using the RME Fireface UFX via USB2.  Prior to the driver upgrade, the results were more noticable when using the Fireface via Firewire than via USB2.
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Splat
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Re:Can anybody reproduce? Record arm buttons are slow to respond 2011/09/19 13:32:00 (permalink)
Hi Thomas

I haven't reported this issue to cake as a support issue. Rather I filled a bug report (perhaps mistakenly, not sure) whereby I don't expect a full response.

I'm waiting for Dean and Yorolpal responses to my previous post, and anybody else who cares to chip in with this specific issue. So far it seems it is limited to Focusrites and/or possibly firewire devices in a 64 bit environment, so I need more in depth info on drivers, OS's etc. I want to see what we all have in common here.

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@48/24 & 128 buffers latency is 367 with offset of 38.

Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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brundlefly
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Re:Can anybody reproduce? Record arm buttons are slow to respond 2011/09/19 13:47:27 (permalink)
But then why would it only happen in those two projects and not the very next project worked on only minutes later??



Every time you close a project and open a new one, the driver/port states are getting reinitialized. If it consistently happens with one project or another, regardless of what order you open and close projects, that would tend to suggest something project-specific, but if it happens unpredictably with different projects at different times, that would tend to suggest a driver or application state issue.


I'm not ruling out that it's a SONAR problem at its root, but it seems likely to me that interoperability with the driver is a factor.











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#37
yorolpal
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Re:Can anybody reproduce? Record arm buttons are slow to respond 2011/09/19 13:56:54 (permalink)
Well, then I'll certainly be on the lookout for it to crop up again...and keep ya posted.  But, as I said, it had not happened before with any iteration of X1 and, so far, has not happened since.

https://soundcloud.com/doghouse-riley/tracks 
https://doghouseriley1.bandcamp.com 
Where you come from is gone...where you thought you were goin to weren't never there...and where you are ain't no good unless you can get away from it.
 
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Splat
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Re:Can anybody reproduce? Record arm buttons are slow to respond 2011/09/19 13:59:13 (permalink)
In my case it doesn't matter what project I'm working on. It's just more likely to happen the more I click the buttons (which is probably opening closing the I/O ports)... One wonders when Sonar gets multiple requests from a mouse click  how well it handles it when it translates it to an I/O request (opening/closing ports). Does it queue up the requests (and open ports sequentually)? Does it attempt to start a new process thread?

Also one wonders how well the driver receives open port requests from Sonar. If it gets multiple requests does it reject them and wait for another request? Does it queue the requests? Does it start a new process thread to listen for further requests when busy?

Then again there could be completely random dodgy code in either the drivers or Sonar. Maybe ports are opened when they should be closed and vice/versa. If we can just nail down who has what drivers with this issue and whether they are running 64 bit (see my previous posts) we might be a little enlightened....

At the end of the day though it will all be just perceptions, someone will need to run this through a software debugger. We can only supply the info we can supply.
post edited by CakeAlexS - 2011/09/19 16:15:02

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@48/24 & 128 buffers latency is 367 with offset of 38.

Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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Re:Can anybody reproduce? Record arm buttons are slow to respond 2011/09/19 14:12:48 (permalink)
Yoropal would you mind posting your driver versions/mix control versions (if running) anyway so we can rule it out? See above... thanks.

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@48/24 & 128 buffers latency is 367 with offset of 38.

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thomasabarnes
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Re:Can anybody reproduce? Record arm buttons are slow to respond 2011/09/19 14:56:47 (permalink)
interoperability with the driver is a factor

 
This is what I'm getting at, too.


"It's not a song till it touches your heart. It's not a song till it tears you apart!" Lyrics of Amy Grant.

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#41
jimkleban
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Re:Can anybody reproduce? Record arm buttons are slow to respond 2011/09/19 18:46:14 (permalink)
I will say this, that in my case, two new things were involved for the issue to become noticeable:

1) I switched from a PCie audio card (Echo 3G) to the Octa Capture
2) Working on a previous project where I used MIDI and virtual instruments to trigger the midi performances but moved over to tracking live and added a lot of audio tracks (really not too many).
3) The problem seemed to become less of an issue (but still an issue) when I created more track folders and moved some of the audio out of one big folder.

I am on X1b, x64 WIN 7. I get the lag of the RED RECORD video but the system does start to record even though the arm visual hasn't yet appeared.

My feelings are it has something to do with the new card being USB instead of PCIe. I do not have a PC that supports USB3 so I am using USB2.

But in my case, the driver is made by ROLAND and one would think that they would have had this flawless with their own flagship DAW software?

So, perhaps there is a way to optimize the USB ports for speed that I am not aware of (or perhaps I turned something off in WIN7 services that should now be on)?  I am not a PC wizard so I depend on things just working when I plug them in.

I can't tell you how disheartening it is when you never know exactly when the SONAR NOT RESPONDING issue will reveal its ugly head but I know that after so many minutes in a session, it is just a matter of time before it does.

I didn't have nearly as many issues before the OCTA CAPTURE or AUDIO TRACKS difference in my workflow. 

I should try a new project and see if this happens as well in a new project file or it is just this older one that I have been working with.

I hope somebody comes up with the culprit just so we have an idea on how to fix this ugly beast.

Jim

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#42
Jonbouy
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Re:Can anybody reproduce? Record arm buttons are slow to respond 2011/09/19 19:44:54 (permalink)
jkleban

The Octa Capture is a USB2 card.  A USB 3 port is not recommended for a USB 2 device.  I'm using the Quad version of the Roland I/F and the driver for that runs exceptionally sweet.

Is there a specific reason why are you on X1b when X1c contains futher fixes?
post edited by Jonbouy - 2011/09/19 19:49:58

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In the meantime we should all go shopping to console ourselves" - Banksy
#43
jimkleban
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Re:Can anybody reproduce? Record arm buttons are slow to respond 2011/09/19 21:05:44 (permalink)
So, I did a little test and found out that if I have NO tracks armed, that the response time of the GUI dramatically improves.  The real problem is only when there are ANY tracks ARMED for record (even if only during playback without RECORDING turned on).

I know that this doesn't go with the OP symptoms but it is related to the same symptoms.

So, I just need to UNARM all the tracks while MIXING and I should be OK.  But, this doesn't address the SLOW GUI when any TRACK is ARMED.

Jim

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#44
jimkleban
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Re:Can anybody reproduce? Record arm buttons are slow to respond 2011/09/19 21:07:00 (permalink)
Jonbouy,

The reason I didn't go to X1C yet because of all the noise I heard (on the forum) with C issues.  I guess it might be time to install C.

Jim

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#45
Splat
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Re:Can anybody reproduce? Record arm buttons are slow to respond 2011/09/19 21:25:40 (permalink)
Could we stick to the specific issue in my original post please (otherwise create a new thread). I am trying to narrow things down, and it can get confusing when people are stating completely different behaviour, with different software versions.

Hopefully we will get some response soon from Yoropal and Dean, and perhaps any other users who may have this same and exact issue (again please see the first post).

Much appreciated....!

Sell by date at 9000 posts. Do not feed.
@48/24 & 128 buffers latency is 367 with offset of 38.

Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
#46
yorolpal
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Re:Can anybody reproduce? Record arm buttons are slow to respond 2011/09/19 21:33:54 (permalink)
Again, my record arm lag so far has been with only two projects...which is just one project split into two. I am having to edit both these due to a guitar part change and, so far, they are still exhibiting this behavior. This is the only anomaly in this regard I've noticed.

https://soundcloud.com/doghouse-riley/tracks 
https://doghouseriley1.bandcamp.com 
Where you come from is gone...where you thought you were goin to weren't never there...and where you are ain't no good unless you can get away from it.
 
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Jonbouy
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Re:Can anybody reproduce? Record arm buttons are slow to respond 2011/09/19 22:04:53 (permalink)
CakeAlexS


Could we stick to the specific issue in my original post please (otherwise create a new thread). I am trying to narrow things down, and it can get confusing when people are stating completely different behaviour, with different software versions.

Hopefully we will get some response soon from Yoropal and Dean, and perhaps any other users who may have this same and exact issue (again please see the first post).

Much appreciated....!


Excuse me, I understood jkleban WAS having the same issues, just using a different interface.

I pointed out he was using a different software version to eliminate that as being part of HIS cause.

Thus rebuked, I shall not be 'trespassing' on YOUR thread further, although if his behaviour remains the same after he installs the C patch you maybe looking at the same behaviour on a different card which makes a specific driver issue look more tenuous. 

I genuinely thought I was helping narrow down the issue here rather than thinking I was gatecrashing an elite club.  Clearly I was mistaken and for that I apologize.

Thank you.
post edited by Jonbouy - 2011/09/19 22:16:35

"We can't do anything to change the world until capitalism crumbles.
In the meantime we should all go shopping to console ourselves" - Banksy
#48
thomasabarnes
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Re:Can anybody reproduce? Record arm buttons are slow to respond 2011/09/19 22:32:08 (permalink)
Man, y'all just have me laughing my butt off. :)


"It's not a song till it touches your heart. It's not a song till it tears you apart!" Lyrics of Amy Grant.

SONAR Platinum X64 (jBridge), Windows 10 Pro 64-Bit, Core i7 990X Extreme Edition Processor 3.46 GHz 6 Cores, Gigabyte EX58-UD5, Crucial Ballistix 24GB 1333MHz DDR3 @1333 MHz, TASCAM UH-7000, Behringer X-Touch, EVGA GTX 980TI Superclocked 6GB, 1TB Samsung EVO 850 SSD, 150GB, 320GB, 1TB 7200rpm HDDs
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Jonbouy
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Re:Can anybody reproduce? Record arm buttons are slow to respond 2011/09/19 22:38:38 (permalink)
thomasabarnes


Man, y'all just have me laughing my butt off. :)


Shhh, they're trying to concentrate.

"We can't do anything to change the world until capitalism crumbles.
In the meantime we should all go shopping to console ourselves" - Banksy
#50
Splat
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Re:Can anybody reproduce? Record arm buttons are slow to respond 2011/09/19 23:10:16 (permalink)
Yup bugger off :) and please take that as a joke...!
Don't worry, I have no doubt people are just trying to help....!!!

So back to the original issue (although it's been revised a little):

a) Goto track view
b) Play and stop song using the transport provided.
c) Arm/Disarm record on many tracks (whilst track is stopped). e.g. Record = on or Record = off

EXPECTED
Arm record button instantly presses/depresses and is responsive within the UI.

ACTUAL
Arm record takes a very long time to respond in most instances before they turn red.

NOTE!!!!
Record arm buttons are set in preferences NOT to be functional during playback (as per default).
i.e. Allow arm changes during playback/record" = disabled

AND AGAIN PLEASE NOTE

Delay are also happening when enabling or disabling:

Arm / Record button
Input Echo button
Metonome on playback button
Metonome on record button
WHILST THE SONG/PROJECT IS NOT PLAYING.

64 BIT X1C ONLY RUNNING WINDOWS 7
So far it's just me and one other who both have Saffire Pro 40s it seems!
 
If you can repro EXACTLY please state your drivers/driver versions, hardware, and whether you are running 32/64 bit... thanks!
post edited by CakeAlexS - 2011/09/19 23:28:36

Sell by date at 9000 posts. Do not feed.
@48/24 & 128 buffers latency is 367 with offset of 38.

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#51
deanx
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Re:Can anybody reproduce? Record arm buttons are slow to respond 2011/09/20 03:36:51 (permalink)
Sorry, didn't get a chance to login to the forum last night.

My specs are:

Windows 7 Home Prem 64bit
Sonar X1C 64 bit
Focusrite Saffire Pro 40
Saffire Mix 2.4
Firewire Driver: Not sure will have to check tonight.

The only other thing I can think of at my end is: since the X1C update i've been using my Firewire PCI card and not the Firewire Port on the mobo.

Hope that helps and have a more serious look into it tonight.

Dean
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Jonbouy
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Re:Can anybody reproduce? Record arm buttons are slow to respond 2011/09/20 05:50:14 (permalink)

Yup bugger off :)


Can I just interrupt to say this was very funny, or would that just be a distraction?

OK, OK, I get it, pay no attention to me, pretend this post isn't here even, I'm gone.


(or Am I?)
post edited by Jonbouy - 2011/09/20 05:53:29

"We can't do anything to change the world until capitalism crumbles.
In the meantime we should all go shopping to console ourselves" - Banksy
#53
thomasabarnes
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Re:Can anybody reproduce? Record arm buttons are slow to respond 2011/09/20 07:00:40 (permalink)
The only other thing I can think of at my end is: since the X1C update i've been using my Firewire PCI card and not the Firewire Port on the mobo.

 
Adding and using a firewire card is a significant change that could be the source of the problem. What PCI firewire card is it? Is it a TI (Texas Instrument) chipset base firewire card?
 
In Device Manager under IEEE 1394 Bus Host Controller, what does it say: 1394 OHCI Compliant Host Controller, 1394 OHCI Compliant Host Controller (legacy), Texas Instrument 1394 OHCI Compliant Host Controller, or what?
 
Users have reported better results by updating the IEEE 1394 Bus Host Controller driver to 1394 OHCI Compliant Host Controller (legacy).


"It's not a song till it touches your heart. It's not a song till it tears you apart!" Lyrics of Amy Grant.

SONAR Platinum X64 (jBridge), Windows 10 Pro 64-Bit, Core i7 990X Extreme Edition Processor 3.46 GHz 6 Cores, Gigabyte EX58-UD5, Crucial Ballistix 24GB 1333MHz DDR3 @1333 MHz, TASCAM UH-7000, Behringer X-Touch, EVGA GTX 980TI Superclocked 6GB, 1TB Samsung EVO 850 SSD, 150GB, 320GB, 1TB 7200rpm HDDs
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Re:Can anybody reproduce? Record arm buttons are slow to respond 2011/09/20 11:18:54 (permalink)
Would have been originally detected as VIA 1394 OHCI Compliant Host Controller originally, of course this was changed to 1394 OHCI Compliant Host Controller (Legacy). In fact I've tested it on both drivers, no difference. I don't think the issue is firewire, everything else is lightening apart from these specific issues.

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@48/24 & 128 buffers latency is 367 with offset of 38.

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thomasabarnes
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Re:Can anybody reproduce? Record arm buttons are slow to respond 2011/09/20 12:08:00 (permalink)
Hate to burst your bubble, but the firewire chipset is important and can have a significant impact on the performance of the audio interface.

It has been reported here in these forums that some VIA based firewire chipsets can be problematic and can produce results of the types of latency problems that have been reported in this thread. Do some listening and experimenting and you just might learn something.

If I were any of you with an exclusively firewire audio interface experiencing the latency issue/s reported in this thread, I'd get a TI based chipset and see what results I come up with. There are some good ones that are not expensive. Like this one, for instance:( http://www.guitarcenter.com/ADS-Tech-Pyro-PCI-64R2-703159-i1600344.gc ) A number of us have already been there and done that. And discovered that a TI based chipset resovled a number of latency and performance issues when using a firewire based audio interface.
post edited by thomasabarnes - 2011/09/20 12:27:30


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Jonbouy
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Re:Can anybody reproduce? Record arm buttons are slow to respond 2011/09/20 12:50:27 (permalink)
thomasabarnes


Hate to burst your bubble, but the firewire chipset is important and can have a significant impact on the performance of the audio interface.

It has been reported here in these forums that some VIA based firewire chipsets can be problematic and can produce results of the types of latency problems that have been reported in this thread. Do some listening and experimenting and you just might learn something.

If I were any of you with an exclusively firewire audio interface experiencing the latency issue/s reported in this thread, I'd get a TI based chipset and see what results I come up with. There are some good ones that are not expensive. Like this one, for instance:( http://www.guitarcenter.com/ADS-Tech-Pyro-PCI-64R2-703159-i1600344.gc ) A number of us have already been there and done that. And discovered that a TI based chipset resovled a number of latency and performance issues when using a firewire based audio interface.


Myolpal is using a StudioCat DAW, I'll venture his issue certainly ain't going to be a Firewire chipset  problem.

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thomasabarnes
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Re:Can anybody reproduce? Record arm buttons are slow to respond 2011/09/20 13:02:14 (permalink)
Roget that. Jim is an expert! myolpal's issue seems to be related to corrupt projects. :)



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Re:Can anybody reproduce? Record arm buttons are slow to respond 2011/09/20 13:31:09 (permalink)
This is not a latency issue. I have no problems with latency at all. At the end of the day the issue is either with the Focusrite driver, or Cakewalk not communicating with the driver correctly (Cakewalk may use different protocols for different hardware). The fact is that they are not handshaking optimally specifically when opening/closing ports. The cause of what this could be is mere speculation right now, and speculation is what I'm trying to get away from :).

I am awaiting others with this issue (see my steps to repro) so we can at least narrow it down and get some facts. So far there's one person who will hopefully get back.

Cheers...
post edited by CakeAlexS - 2011/09/20 13:34:24

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@48/24 & 128 buffers latency is 367 with offset of 38.

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#59
brundlefly
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Re:Can anybody reproduce? Record arm buttons are slow to respond 2011/09/20 14:33:19 (permalink)

This is not a latency issue.

thomasbarnes was using "latency" in the generic sense of getting a delayed response to an action.


The fact is that they are not handshaking optimally specifically when opening/closing ports. The cause of what this could be is mere speculation right now, and speculation is what I'm trying to get away from 

I would call the suggestion that it's a Firewire chipset problem an "hypothesis" not just speculation. You can't troubleshoot a problem without developing and testing hypotheses. And as far as I can tell, you haven't done anything to rule out the FW hypothesis.
post edited by brundlefly - 2011/09/20 15:05:33

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