JimmyBoy
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Re: SONAR Support needs help and longer hours for phone support!
2014/01/04 07:21:57
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mettelus
... make all forums have the ability to post pictures!
I would like to add - please also allow to embed youtube videos into the threads
 You this read wrong....  JimmyBoy SoundCloud Sonar Producer X3e, Z3TA+2.1, TH2 x64 2.2.17 Full, Amplitude 3, Windows 10 x64, ...HP ENVY 17-j005tx Notebook, IDT High Definition Audio CODEC, ASIO4aLL2 HP ENVY Recline 27-k001a TouchSmart, Scarlett 2i2, Samson G-Track, Samson Graphite 49 [utube] https://youtu.be/Uds7g3M-4lQ[/utube]
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Kalle Rantaaho
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Re: SONAR Support needs help and longer hours for phone support!
2014/01/04 07:39:50
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Most of the commentators here do forget that CW products are not only about USA/English language.
Looking for telephone support in a foreign language with a 4-10 hours time difference is not that easy and it can also be quite expensive.
E-mail is the method that should be made as fluent as possible.
SONAR PE 8.5.3, Asus P5B, 2,4 Ghz Dual Core, 4 Gb RAM, GF 7300, EMU 1820, Bluetube Pre - Kontakt4, Ozone, Addictive Drums, PSP Mixpack2, Melda Creative Pack, Melodyne Plugin etc. The benefit of being a middle aged amateur is the low number of years of frustration ahead of you.
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Fabio Rubato
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Re: SONAR Support needs help and longer hours for phone support!
2014/01/05 04:35:35
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Phoning tech support from Australia is not an option...times/cost etc. I've given up contacting tech support via the internet...getting the 'internet is broken...or at least part of it...- so the form I've filled out - 5 times recently - doesn't go through. I say recently because this issue was happening a couple of years ago. Suggesting to contact the Webmaster, doesn't work either.
I appreciate the support in these forums, but I need tech support when issues can't be solved here.
I also have a store credit and I requested a tute for the credit...couple of weeks now. Yes, I agree, Cakewalk does need more help. I'd be happy contacting anyone - chat, email etc - if I could get some expertise.
Meanwhile, I'm practising patience and creative workarounds.
Sonar: Platinum, (X3e) - x64 PC: Win10 Pro 64; Computer: Gigabyte Z68X-UD3R-B3; Intel i7, 2600k @ 4.2 (8 Cores); 16 GB Corsair Ram; Visual Card: Gigabyte GTX 580; Audio Interface: RME UFX; Monitors: Adam A77X, Sub8; Midi Controllers: Komplete Kontrol S88, Novation Bass Station 2; NI Maschine Mk 2; Other Hardware: Joe Meek Twin Q Dual Studio Channel; Mics: RODE NT2-A, ASTON Spirit Latest Song: Lay Down Before the War
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Splat 
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Re: SONAR Support needs help and longer hours for phone support!
2014/01/05 09:48:40
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> just in the past few months I have seen cases of new users, legitimate questions, they cannot post a picture and then "vanish." That is a "not good" thing at all. +1 Agree with most however... > Can also add icons/flags when posting a "technical question" thread so that forum members can easily identify those. Sadly will never work as most non technical people think all questions are technical or non technical depending on what side of bed they woke up with, and there are also 50 shades of technical, not all involving gaffer tape. > and Alex close your eyes here! - no more post for you  Oh OK, I'll have to disconnect the USB first :) 
post edited by CakeAlexS - 2014/01/05 10:06:18
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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mettelus
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Re: SONAR Support needs help and longer hours for phone support!
2014/01/05 12:28:55
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If a first time user is coming here with a technical question they are most likely not happy, so getting them to conform to anything may be a stretch. But it would be nice to at least offer that suggestion. Or can use the same tagline of dating sites! "Posts with descriptive titles and pictures are more likely to get quick responses!" Which reminds me... I log in and see Alex, Alex Alex.... and the only thing that comes to mind is... 
ASUS ROG Maximus X Hero (Wi-Fi AC), i7-8700k, 16GB RAM, GTX-1070Ti, Win 10 Pro, Saffire PRO 24 DSP, A-300 PRO, plus numerous gadgets and gizmos that make or manipulate sound in some way.
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Splat
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Re: SONAR Support needs help and longer hours for phone support!
2014/01/05 12:37:45
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Just as well I'm not gay... Actually my girlfriend uses it (can't get away from it). I tried to get her to post on this thread but sadly (or more likely sensibly) she refused...
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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jb101
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Re: SONAR Support needs help and longer hours for phone support!
2014/01/05 13:34:29
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CakeAlexS
Actually my girlfriend uses it (can't get away from it). I tried to get her to post on this thread but sadly (or more likely sensibly) she refused...
Now, that's funny.
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jb101
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Re: SONAR Support needs help and longer hours for phone support!
2014/01/05 19:50:04
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