[Solved] Paid for lifetime updates,. Cakewalk still tried to bill me monthly!!!!!!

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HighAndDry
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2016/09/07 17:52:49 (permalink)
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[Solved] Paid for lifetime updates,. Cakewalk still tried to bill me monthly!!!!!!

I paid for lifetime updates on 8/24.  Today, on 9/7, Cakewalk still tried to bill me.  luckily I had just replaced my bank debit card so
the payment was denied.  This sucks big time.  I contacted tech support about a week ago because my products still showed up as monthly in account settings.  no reply.  NOt happy!!!!
post edited by Noel Borthwick [Cakewalk] - 2016/09/07 18:26:20

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    scook
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    Re: Paid for lifetime updates,. Cakewalk still tried to bill me monthly!!!!!! 2016/09/07 17:56:42 (permalink)
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    similar thread http://forum.cakewalk.com/FindPost/3474112
    #2
    Noel Borthwick [Cakewalk]
    Cakewalk Staff
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    Re: Paid for lifetime updates,. Cakewalk still tried to bill me monthly!!!!!! 2016/09/07 18:05:41 (permalink)
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    Right it is the customer's responsibility to cancel a prior monthly membership when you switch to annual or lifetime.
    Looks like you have already done that so you should be set going forward.

    Noel Borthwick
    Senior Manager Audio Core, BandLab
    My Blog, Twitter, BandLab Profile
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    HighAndDry
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    Re: Paid for lifetime updates,. Cakewalk still tried to bill me monthly!!!!!! 2016/09/08 13:46:53 (permalink)
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    Ok.   I didn't see where it told me to do that but  ok

    ASRock Z97 Pro 4 Motherboard
    Chipset : Intel Z97
    Intel i7 4790k
    32 gb Ballistix (crucial) 1600 DDR3 ram
    Corsair 330R case Corsair Rm750 ultra quiet power supply
    Win 10 64 bit
    Motu 1248 AVB
    Mackie Onyx Blackbird 16 x16 FW
    Sonar Platinum

    #4
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