Sonar Platiinum will not install on Windows 7 Ultimate 64-bit

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hoodsong
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2016/07/01 19:57:01 (permalink)

Sonar Platiinum will not install on Windows 7 Ultimate 64-bit

I have tried several times to install the latest build of Sonar Platinum (2016.06) on a clean install of Windows 7 Ultimate 64-bit. Every time I do, the installation stops and just hangs with no error message. I have all my drivers configured and tested and everything is running correctly. Here is my hardware configuration.
 
ASUS motherboard M3A32-MVP-MVP Deluxe
8 GB RAM
Western Digital SATA 1 TB Hard Drive (system drive)
Marvell RAID drive configured to RAID 0
External Seagate SATA drive in a USB 3.0 enclosure
2 Western Digital My Book external drives (one on the USB 3.0 port and one on a secondary firewire port) that I use to store system images)
PCIe USB 3.0 expansion card 2 port
Mackie Onyx Blackbird
Roland UM-One USB MIDI controller
OS Windows 7 Ultimate SP1 with all updates installed.
 
When I download Cakewalk Command Center and try to install Sonar Platinum, like I said it just hangs. I have to open task manager and stop the applications from there. When I do, it appears to corrupt my system. I've tried installing it after clearing the check mark on indexing that didn't work. I tried to install it with indexing on and that didn't work. Right now I'm at Windows defaults. If someone else has had this problem, I would love to know how you can fix it. I had installed it before and on the Windows 10 pro upgrade and it was working well until something updated and Sonar Platinum no longer worked correctly as I lost some of the functions of the Mackie Onyx Blackbird. I started getting audio dropouts and the software became unstable. I could no longer record off the right channel in mono, only the left. There were so many errors, I decided to just start from scratch and now it won't even install on Windows 7 Ultimate on a clean install.
 
 
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    chuckebaby
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    Re: Sonar Platiinum will not install on Windows 7 Ultimate 64-bit 2016/07/01 20:45:22 (permalink)
    have you made sure your all up to date on your windows 7 updates ?
    I know you said you have but double check.
    that is the first place to start. (windows update).
    you may also find other threads helpful like this one:
    http://forum.cakewalk.com/Solved-SONAR-201603-Install-Fail-m3393632.aspx
     
    make sure your using the latest version of CCC
     
    found here:
    https://www.cakewalk.com/Command-Center
     

    System Requirements

    Windows for Cakewalk Command Center

    Win 7, Win 8, Win 8.1, Win 10
    Processor: Intel Core 2 Duo or newer
    Memory: Minimum 2GB RAM
    Disk space: 15 MB *
    Screen Resolution: 1280 x 800 (1920 x 1080 recommended)
    Internet connection required
     
     
    also try running as Administrator.
    check your video drivers ( a common issue to cause a crash)
    check event viewer to see what's throwing off the crash.
    post edited by chuckebaby - 2016/07/01 21:14:26

    Windows 8.1 X64 Sonar Platinum x64
    Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GB
    Focusrite Saffire 18I8 - Mackie Control
       
    #2
    hoodsong
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    Re: Sonar Platiinum will not install on Windows 7 Ultimate 64-bit 2016/07/01 21:02:26 (permalink)
    FYI the processor I'm using is an AMD Phenom II X4 965 3.41 GHz
    #3
    ampfixer
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    Re: Sonar Platiinum will not install on Windows 7 Ultimate 64-bit 2016/07/01 21:27:14 (permalink)
    IS there a possibility that your raid configuration is messing with the installer? That's the only thing I can see that would be different from most people's systems.

    Regards, John 
     I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps.
    WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig,  Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6 
    #4
    StarTekh
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    Re: Sonar Platiinum will not install on Windows 7 Ultimate 64-bit 2016/07/01 22:18:23 (permalink)
    This motherboard requires this chipset driver : http://support.amd.com/en-us/download/desktop/legacy?product=legacy4&os=Windows%207%20-%2064
     
    and the latest bios is here    
    :https://www.asus.com/Motherboards/M3A32MVP_Deluxe/HelpDesk_Download/
     
    M3A32-MVP DELUXE BIOS 2301
    "1. Improve system stability.
    2. Support new CPUs. Please refer to our website at:
    http://support.asus.com/c...t.aspx?SLanguage=en-us
    3. Enhace compatibility with some USB device."
     File Size759.15 KBytesupdate 2012/01/31
     
     
    #5
    StarTekh
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    Re: Sonar Platiinum will not install on Windows 7 Ultimate 64-bit 2016/07/01 22:19:33 (permalink)
    do  the bios 1st !
    #6
    tomixornot
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    Re: Sonar Platiinum will not install on Windows 7 Ultimate 64-bit 2016/07/01 22:21:26 (permalink)
    Regarding Raid 0 (Intel Raid), I've installed successfully Win 10 Pro, Sonar Plat, etc. 

    Albert


    i7 2600K @ 3.40GHz / MB Intel DP67BG / 16GB Ram
    - ADATA 250GB SSD (Boot)
    - Samsung Spinpoint F1 1TB HDD (Samples)
    Audio interface : Motu 828 MK ii
     
    i7 6700K @ 4.00GHz / MB Asrock Z170 / 16GB Ram
    - Samsung EVO 850 120GB / 500 GB SSD

    Audio interface : Roland Quad Capture
     
    Win 10 Pro / Sonar Platinum
    #7
    JonD
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    Re: Sonar Platiinum will not install on Windows 7 Ultimate 64-bit 2016/07/02 11:30:50 (permalink)
    Maybe corrupt downloads?  Re-download CC, install (Run as Admin), reboot, then install (again, Run as Admin). 

    SonarPlat/CWbBL, Win 10 Pro, i7 2600K, Asus P8Z68 Deluxe, 16GB DDR3, Radeon HD5450, TC Electronic Impact Twin, Kawai MP11 Piano, Event ALP Monitors, Beyerdynamic DT770 Pro, Too Many Plugins, My lucky hat.
    #8
    hoodsong
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    Re: Sonar Platiinum will not install on Windows 7 Ultimate 64-bit 2016/07/03 23:24:39 (permalink)
    FYI the processor I'm using is an AMD Phenom II X4 965 3.41 GHz
    #9
    hoodsong
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    Re: Sonar Platiinum will not install on Windows 7 Ultimate 64-bit 2016/07/03 23:39:42 (permalink)
    Thanks I had already done all of that and it did not work. I am in the process of going back to the Windows 10 Pro upgrade from a clean install of Windows 7 Ultimate. Although, I thought I would be good at just installing Sonar Platinum on a new system, I've heard that that won't work either as I only subscribe to rolling updates. Since this is a clean install I would need to either buy Sonar Platinum for life or buy buy it outright for the same price of $199.00. I guess all this time I paid for rolling updates just doesn't count.
    #10
    Ruckman65
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    Re: Sonar Platiinum will not install on Windows 7 Ultimate 64-bit 2016/07/04 01:00:51 (permalink)
    I had the exact same problem which was remedied by doing a Windows update.

    Win10 64bit Sonar Platinum
    ASUS SSD 128gb
    i7 Intel 2.8mhz
    Toshiba Portable HD 2 gb x 3
    16gb memory
    Nvidia 960M
    Komplete Kontrol S61 Mk II
    Komplete Kontrol S49
    Focusrite Sapphire 6i6
     
    #11
    robert_e_bone
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    Re: Sonar Platiinum will not install on Windows 7 Ultimate 64-bit 2016/07/04 01:06:51 (permalink)
    I have the same Cakewalk license and the full range of products I have, which includes Sonar Platinum, Rapture Pro, a bunch of ProChannel extras. AAS Gouged Lizard, and whatever else - ALL installed on 3 separate desktops, and simply downloaded Cakewalk Command Center and everything installed just fine.
     
    I do not believe your rolling update licensing will affect installing everything onto your other computer, for the same reason it did not affect my installations on 3 computers.  (I DO only run a single computer at a time, and just happen to have 3 separate computers, so I don't have to move things around to record at home, the studio, or the church).
     
    Also, 2 of my computers use the exact same CPU that you are using on that computer, so unless there is some motherboard conflict - video - audio - whatever, the CPU shouldn't be an issue for you, as it isn't for me.  (I actually have one more of that same CPU sitting in a box, waiting to be used at some point).  It gives me good performance and a great price, plus I got bundled motherboards for either free or I believe one of them was $20 more for better USB 3 ports and such.
     
    My 3rd computer is running with an Intel i7 2600K processor, and that one is awesome - 4 years old and running like a champ.  2 of the 3 computers run with 32 GB and one has 16 GB.  NONE are configured to use RAID.  I just run backups to a 6 TB external USB 3 drive every week, and anytime I work on an existing project, I place a local backup on a separate internal drive, so the most I will lose is any work done between a weekly backup and the point a drive fails.
     
    I hope that helps, 
     
    Bob Bone
     

    Wisdom is a giant accumulation of "DOH!"
     
    Sonar: Platinum (x64), X3 (x64) 
    Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
    Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
    Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
    MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es
    Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms  
    #12
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