Sonar X3 closing Preferences window causes crash

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jonnewyork
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2017/10/14 01:35:37 (permalink)

Sonar X3 closing Preferences window causes crash

If I start a new project and go to preferences/ metronome and click the "play" box, then hit "okay", I get a message box that asks if Cakewalk can make changes to my computer.
 
Whether I check "yes" or "no" I get a "fatal error" message and it crashes. If I try to send the report, it chokes halfway through and crashes.
 
What's up with that?
post edited by jonnewyork - 2017/10/14 03:13:04

Cheers,
 Jon
 
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#1

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    jonnewyork
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    Re: Sonar X3 Preferences > metronome causes crash 2017/10/14 02:23:06 (permalink)
    Update: Just opening and closing the preferences/ metronome window crashes Sonar.
     
    I opened an existing project and checked the metronome window; both "record" and "play" boxes were checked.
    Then I closed the window and it crashed as described above.
     
    Win 7 Pro
    Intel Core i7-3770 @ 3.40 GHz, 3.40 GHz
    16 GB RAM
    64 bit op sys
    Lynx Aurora 16 ADC w/ AES16e card

    Cheers,
     Jon
     
    Win 7 Pro
    Intel Core i7-3770 @ 3.40 GHz, 3.40 GHz
    16 GB RAM
    64 bit op sys
    Lynx Aurora 16 ADC w/ AES16e card
     
     

     
    #2
    jonnewyork
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    Re: Sonar X3 Preferences > metronome causes crash 2017/10/14 02:41:33 (permalink)
    Update #2, just opening and closing the "preferences" window crashes Sonar, and the "markers" dropdown menu, which I use all the time has been replaced with a "snap" thing on my projects.

    Cheers,
     Jon
     
    Win 7 Pro
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    #3
    bitflipper
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    Re: Sonar X3 Preferences > metronome causes crash 2017/10/14 14:49:47 (permalink)
    A video problem would be my first guess, but the only way to know is to look at the crash dump. You may be able to get actionable information from the Windows Event Viewer or from a crash dump analyzer such as the free WinDbg utility from Microsoft, or the also free WhoCrashed tool from Resplendence (the folks who gave us LatencyMon).
     
    If you're unfamiliar with crash dumps, read this.
     
    Here's an old thread where I posted some instructions for using windbg: http://forum.cakewalk.com/SONAR-serviceswhat-to-kill-when-SONAR-crashes-m3036636.aspx
     
    [EDIT] On second thought, I don't think WhoCrashed can see SONAR dumps, just Windows dumps.
     


    All else is in doubt, so this is the truth I cling to. 

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    #4
    jonnewyork
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    Re: Sonar X3 Preferences > metronome causes crash 2017/10/14 17:39:32 (permalink)
    Thanks, Bitflipper, I'll check that out later when I get a chance.
     
    Another possible clue is that playback was getting jittery sometimes (and I'd have to stop playback) despite having bumped the mixing latency up to 2048 samples.

    Cheers,
     Jon
     
    Win 7 Pro
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    #5
    jonnewyork
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    Re: Sonar X3 Preferences > metronome causes crash 2017/10/16 18:29:23 (permalink)
    WinDbg apparently doesn't work with Win 7

    Cheers,
     Jon
     
    Win 7 Pro
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    #6
    jonnewyork
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    Re: Sonar X3 Preferences > metronome causes crash 2017/10/16 20:19:37 (permalink)
    Question:
    Since this is most likely a graphics problem, is there regular maintenance I should be doing to prevent this?
     
    Right now, it won't crash but it's acting flakey, inconsistent. I have to close it and open it again if the audio stops or plugin graphics won't load.

    Cheers,
     Jon
     
    Win 7 Pro
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    #7
    Cactus Music
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    Re: Sonar X3 Preferences > metronome causes crash 2017/10/16 22:56:21 (permalink)
    Bitflipper mentions Latency Monitor above... have you run that? This sounds like background processes interfering. 
    You should not have to run with more than a 256 Buffer on your system. Actually going too high can cause trouble I do believe. 
     
    http://www.resplendence.com/latencymon
     
     

    Johnny V  
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    #8
    jonnewyork
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    Re: Sonar X3 Preferences > metronome causes crash 2017/10/17 01:09:02 (permalink)
    Hmmm. So I have to buy 3rd party software to find out what the problem is?
     
    Which won't even actually solve the problem?
     

    Cheers,
     Jon
     
    Win 7 Pro
    Intel Core i7-3770 @ 3.40 GHz, 3.40 GHz
    16 GB RAM
    64 bit op sys
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    #9
    jonnewyork
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    Re: Sonar X3 Preferences > metronome causes crash 2017/10/20 02:53:41 (permalink)
    This is a post from Scook I copied and pasted from another thread:
     
    I used Windows Control Panel > System > Device Manager > Sound, video and game Controllers  and disabled everything I do not use.
     
    I found, to my surprise that "Intel Display Audio" and "Realtek High Definition audio", neither of which I ever use, were enabled.
     
    I disabled them, and the crashes have stopped.
     
    I'm not sure if that was the solution or it's just a coincidence.

    Cheers,
     Jon
     
    Win 7 Pro
    Intel Core i7-3770 @ 3.40 GHz, 3.40 GHz
    16 GB RAM
    64 bit op sys
    Lynx Aurora 16 ADC w/ AES16e card
     
     

     
    #10
    chuckebaby
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    Re: Sonar X3 Preferences > metronome causes crash 2017/10/20 17:29:39 (permalink)
    jonnewyork
    Hmmm. So I have to buy 3rd party software to find out what the problem is?
     
    Which won't even actually solve the problem?
     


    LatencyMon is free.
    It is by far the most important tool used to diagnose. 

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    #11
    jonnewyork
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    Re: Sonar X3 Preferences > metronome causes crash 2017/10/21 03:53:32 (permalink)
    Thanks, Chuckebaby.

    Cheers,
     Jon
     
    Win 7 Pro
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    64 bit op sys
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    #12
    bitman
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    Re: Sonar X3 Preferences > metronome causes crash 2017/10/22 01:09:56 (permalink)
    Have you a control surface loaded in there? - wild guess.
    #13
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