EezyP
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Sonar meltdown. Failed upgrade. Now Sonar won't run at all.
I ran CCC as normal, then the upgrade stopped with successive registration failure messages relating to various MIDI plugins and the message 'Unable to register the DLL/OCK:RegSvr failed with exit code 0x3'. After restart program failed completely with the message 'api-ms-in-crt-string|1-1-0.dll is missing from your computer.'
Sonar Newburyport was running fine until I closed it to install this upgrade. Obviously I will raise this with Support, but has anyone else had this problem? I am running Windows 8.1 on an i5 laptop.
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LaszloZoltan
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Re: Sonar meltdown. Failed upgrade. Now Sonar won't run at all.
2016/04/05 19:08:26
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yup. me too. w7 64. had to roll back- it seems the sub model for the rest of the year ain't going to get much further than the dock
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Seth Kellogg [Cakewalk]
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Re: Sonar meltdown. Failed upgrade. Now Sonar won't run at all.
2016/04/05 19:11:53
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"Unable to register the DLL/OCK:RegSvr failed with exit code 0x3'." - This is Windows holding the regsvr process open due to pending/unfinished Windows updates.
'api-ms-in-crt-string|1-1-0.dll is missing from your computer.' - This indicates that Microsoft Visual C++ 2015 is not installed properly on your computer. This most likely cause is that it was blocked on initial installation via a pending Windows update/Windows process.
Make sure all Windows Updates are properly installed and the system reset before re-installing 3.2016. That should allow VC2015 to install properly and SONAR will then run.
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scook
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Re: Sonar meltdown. Failed upgrade. Now Sonar won't run at all.
2016/04/05 19:13:04
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Edit: what Seth wrote
post edited by scook - 2016/04/05 19:46:04
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Resonant Serpent
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Re: Sonar meltdown. Failed upgrade. Now Sonar won't run at all.
2016/04/05 19:36:56
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Can anyone here get Win7 Pro to update correctly? I have two comps with Win7 Pro, and neither of them will update. I have two with Win 10 Pro, and they update no problem through the same cable internet line. I even tried switching ethernet cables in case it was a modem port issue. I talked to the IT guy in my building over the weekend, and he was working the weekend because they have over 20 Win 7 computers that won't update. All were showing the same 0x3 error. I called MS support, and was on the phone for hours, and they couldn't fix it. They kept telling me that it could take hours to resolve itself, or that there was nothing wrong at this end, but even after I left it updating all night, it never installed even one update. I eventually bit the bullet, pulled a new hard drive, and upgraded my Win 7 to Win 10, but lost the use of my Lexicon PCM reverbs since they down't work under Win 10. Up until last week, I had no problem for years updating my Win 7 comps. One thing that did start last week is that I received a reminder to update to Win 10 on my task bar.
Overall, seriously disappointed with the mess and the inability of MS to help fix the problem. I did a test where I installed Win 7 on a fresh drive to see if it would update so I could get use of my Lexicon plugs, but after running all night, it still wouldn't update.
A deep chesty bawl echoes from rimrock to rimrock, rolls down the mountain, and fades into the far blackness of the night. It is an outburst of wild defiant sorrow, and of contempt for all the adversities of the world. - Aldo Leopold
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bapu
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Re: Sonar meltdown. Failed upgrade. Now Sonar won't run at all.
2016/04/05 19:46:53
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Resonant Serpent
....upgraded my Win 7 to Win 10, but lost the use of my Lexicon PCM reverbs since they down't work under Win 10.
Do you mean the Lexicon PCM VST Bundle? Mine works just fine under Win 10.
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Noel Borthwick [Cakewalk]
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Re: Sonar meltdown. Failed upgrade. Now Sonar won't run at all.
2016/04/05 22:08:40
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While we continue to support Windows 7, updates are getting increasingly difficult when we upgrade our tools. SONAR now uses the latest Microsoft redistributables and the Microsoft installers are finicky about having all the updates for Win7 in place. Windows 7 is now almost 7 years old. Microsoft has already stopped Mainstream support as of last year. At this point Windows 7 is on life support until 2020. This means that only important and emergency fixes to Win7 will likely be issued. As time goes on, incompatibilities will likely creep in and may or may not be addressed by Microsoft in a timely fashion. I thing its a wise idea to consider upgrading while you are ahead rather than be faced with a surprise one day in the not too distant future.
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tenfoot
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Re: Sonar meltdown. Failed upgrade. Now Sonar won't run at all.
2016/04/05 22:12:02
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☄ Helpfulby Resonant Serpent 2016/04/05 22:30:55
Resonant Serpent
Can anyone here get Win7 Pro to update correctly? I have two comps with Win7 Pro, and neither of them will update. I have two with Win 10 Pro, and they update no problem through the same cable internet line. I even tried switching ethernet cables in case it was a modem port issue. I talked to the IT guy in my building over the weekend, and he was working the weekend because they have over 20 Win 7 computers that won't update. All were showing the same 0x3 error. I called MS support, and was on the phone for hours, and they couldn't fix it. They kept telling me that it could take hours to resolve itself, or that there was nothing wrong at this end, but even after I left it updating all night, it never installed even one update. I eventually bit the bullet, pulled a new hard drive, and upgraded my Win 7 to Win 10, but lost the use of my Lexicon PCM reverbs since they down't work under Win 10. Up until last week, I had no problem for years updating my Win 7 comps. One thing that did start last week is that I received a reminder to update to Win 10 on my task bar.
Overall, seriously disappointed with the mess and the inability of MS to help fix the problem. I did a test where I installed Win 7 on a fresh drive to see if it would update so I could get use of my Lexicon plugs, but after running all night, it still wouldn't update.
Windows do seem to be making it difficult to use auto updates on win 7 since the release of win 10. I guess they are encouraging everyone to make the leap. You can manually download service pack 1 at this link if you don't already have it. https://www.microsoft.com/en-us/download/details.aspx?id=5842&tduid=(85e63736685e746556e6825d4a75bcdc)(256380)(2459594)(TnL5HPStwNw-qb4lSwT.vJIQSng76m7PtQ)()
Bruce. Sonar Platinum 2017-09, Studio One 3.5.3, Win 10 x64, Quad core i7, RME Fireface, Behringer X32 Producer, Behringer X32 Rack, Presonus Faderport, Lemure Software Controller (Android), Enttec DMXIS VST lighting controller, Xtempo POK.
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Resonant Serpent
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Re: Sonar meltdown. Failed upgrade. Now Sonar won't run at all.
2016/04/05 22:15:17
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bapu
Resonant Serpent
....upgraded my Win 7 to Win 10, but lost the use of my Lexicon PCM reverbs since they down't work under Win 10.
Do you mean the Lexicon PCM VST Bundle? Mine works just fine under Win 10.
This is the disclaimer at the Lexicon site: "WINDOWS 10 OPERATING SYSTEM NOTIFICATION The correct operation of the full, public release of Windows 10 is not yet verified by our development and test departments. As a result, support for Windows 10 is not currently offered for Lexicon digital hardware, software applications, or third-party proprietary software used with our products. We cannot confirm a date for providing support for Windows 10, but note that full software testing and verification is underway. To keep your system working normally with the affected products, Lexicon strongly recommends waiting before upgrading your operating system to Windows 10 until full software testing and verification has been completed." I originally tried to load the PCM reverbs in Cubase, and they wouldn't load. Ending up taking the program down. I then saw the disclaimer at the site, so didn't try them in another host. So, the PCM reverbs are working in Sonar without a hitch?
A deep chesty bawl echoes from rimrock to rimrock, rolls down the mountain, and fades into the far blackness of the night. It is an outburst of wild defiant sorrow, and of contempt for all the adversities of the world. - Aldo Leopold
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Resonant Serpent
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Re: Sonar meltdown. Failed upgrade. Now Sonar won't run at all.
2016/04/05 22:17:30
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Noel Borthwick [Cakewalk]
While we continue to support Windows 7, updates are getting increasingly difficult when we upgrade our tools. SONAR now uses the latest Microsoft redistributables and the Microsoft installers are finicky about having all the updates for Win7 in place.
Windows 7 is now almost 7 years old. Microsoft has already stopped Mainstream support as of last year. At this point Windows 7 is on life support until 2020. This means that only important and emergency fixes to Win7 will likely be issued. As time goes on, incompatibilities will likely creep in and may or may not be addressed by Microsoft in a timely fashion.
I thing its a wise idea to consider upgrading while you are ahead rather than be faced with a surprise one day in the not too distant future.
I didn't realize that mainstream support had ended. Thanks for the heads up. I actually like Win 10, a lot, but wanted to roll back because of the Lexicon plugs. If I can get them to work, then all is good.
A deep chesty bawl echoes from rimrock to rimrock, rolls down the mountain, and fades into the far blackness of the night. It is an outburst of wild defiant sorrow, and of contempt for all the adversities of the world. - Aldo Leopold
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Keith Albright [Cakewalk]
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Re: Sonar meltdown. Failed upgrade. Now Sonar won't run at all.
2016/04/05 23:05:16
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For those having difficulty getting Windows 7 to update, Dale in the Problem Reports area posted a tool that Microsoft has that seemed to help. I too had difficulty getting Windows 7 to update, get this, in order to install Windows 10!!! I had to keep at it for 4 days straight!!! Here is a link that may help https://support.microsoft.com/en-us/gp/windows-update-issues/en-us
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Adq
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Re: Sonar meltdown. Failed upgrade. Now Sonar won't run at all.
2016/04/05 23:12:38
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Noel Borthwick [Cakewalk]
While we continue to support Windows 7, updates are getting increasingly difficult when we upgrade our tools. SONAR now uses the latest Microsoft redistributables and the Microsoft installers are finicky about having all the updates for Win7 in place.
Windows 7 is now almost 7 years old. Microsoft has already stopped Mainstream support as of last year. At this point Windows 7 is on life support until 2020. This means that only important and emergency fixes to Win7 will likely be issued. As time goes on, incompatibilities will likely creep in and may or may not be addressed by Microsoft in a timely fashion.
I thing its a wise idea to consider upgrading while you are ahead rather than be faced with a surprise one day in the not too distant future.
Have you ever seen OS usage statistics?
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stxx
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Re: Sonar meltdown. Failed upgrade. Now Sonar won't run at all.
2016/04/05 23:26:03
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☄ Helpfulby LaszloZoltan 2016/04/10 04:40:56
Don't do any more win 7 updates. That's best the solution if you want to stay on Win 7. If it ain't broke, don't fix it. Hopefully Cakewalk will be able to provide a heads up if certain Sonar upgrades stop working in Win 7. Otherwise, if things have been working working fine, leave it alone. And for God's sake DO A FULL SYSTEM DRIVE BACKUP BEFORE YOU RUN THE SONAR UPDATE! I haven't done a win 7 update since Win 10 came out and no issues at all or residual problems. Keep your music computer off the internet and you won't need any "security" fixes. Frankly at this point, I can't imagine what else any DAW can add to their system to allow us to make music any better. Just fix whatever issues exist and we will all have the most powerful music recording system known to man. Even with all this, most of us can't touch mixes from the 70s so more tools, toys and updates ain't gonna help.
Sonar Platinum, RME UFX, UAD 2, Waves, Soundtoys, Fronteir Alphatrack, X-Touch as Contl Srfc, , Console 1, Sweetwater Creation Station Quad Core Win 8.1, Mackie 824, KRK RP5, AKG 240 MKII, Samson C-Control, Sennheiser, Blue, AKG, RODE, UA, Grace, Focusrite, Audient, Midas, ART Song Portfolio: https://soundcloud.com/allen-lind/sets/oth-short
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LANEY
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Re: Sonar meltdown. Failed upgrade. Now Sonar won't run at all.
2016/04/05 23:29:50
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In the studio, I am on Windows 7 64 bit and I saw no problems after update today, weird.
i7/16GB ram Win 7 x64 SONAR Platinum Producer x64 VS-700 C&R Octa-Capture and VS-100 for live recording
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scook
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Re: Sonar meltdown. Failed upgrade. Now Sonar won't run at all.
2016/04/05 23:30:37
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This stxx
Don't do any more win 7 updates.
does not square with this Noel Borthwick [Cakewalk]
Microsoft installers are finicky about having all the updates for Win7 in place.
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djtrailmixxx
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Re: Sonar meltdown. Failed upgrade. Now Sonar won't run at all.
2016/04/06 14:10:58
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"Keep your music computer off the internet and you won't need any "security" fixes."
If you don't keep windows up to date, even if your system is offline, you will likely be exposed by removable media like USB sticks, CDs/DVDs or someone's cheap Chinese cell phone
The only safe system is one that is powered down.
Sonar Platinum X64 - Win 10 x64 - Intel SB-E 3930 - Gigabyte GA-X79-UP4 - 16GB DDR3 - AMD R290X - 4x 1TB SSD RAID 0 (Sys and Data partitions) - 2x UAD2 Quad - 1x UAD2 Octo - UAD Apollo Dual
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slartabartfast
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Re: Sonar meltdown. Failed upgrade. Now Sonar won't run at all.
2016/04/06 14:32:27
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mettelus
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Re: Sonar meltdown. Failed upgrade. Now Sonar won't run at all.
2016/04/06 15:49:57
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Unless MS choked download speeds, which is certainly possible, a clean Win7 installation does not take 24 hours but does require several reboots because some updates are sequential. The gating item is download speed, which does impact some still.
That article does not clarify the "wait" nor comment on disk imaging, which is highly recommended for anyone potentially rebuilding a machine and wanting to keep Win7.
ASUS ROG Maximus X Hero (Wi-Fi AC), i7-8700k, 16GB RAM, GTX-1070Ti, Win 10 Pro, Saffire PRO 24 DSP, A-300 PRO, plus numerous gadgets and gizmos that make or manipulate sound in some way.
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dsaevajr
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Re: Sonar meltdown. Failed upgrade. Now Sonar won't run at all.
2016/04/07 10:44:39
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I am running Win 10 and I just installed new Platinum update and I crash on start-up after scanning the Plug-ins. Now an error reporting tool comes up. I have tried every interface I own etc. Same thing.
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Rob[at]Sound-Rehab
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Re: Sonar meltdown. Failed upgrade. Now Sonar won't run at all.
2016/04/07 11:59:08
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LANEY
In the studio, I am on Windows 7 64 bit and I saw no problems after update today, weird.
I updated 2 PCs to latest win 7 and one to latest win 8.1 updates just last Friday and had no problems at all even being 6 months out thus installing some 80 updates on each machine ...
GOOD TUNES LAST FOREVER +++ Visit the Rehab +++ DAW: Platinum/X3e, win10 64 bit, i7-3930K (6x3.2GHz), Asus Sabertooth X79, 32 GB DDR3 1600MHz, ATI HD 5450, 120 GB SSD OCZ Agility3, 2x 1TB WD HDD SATA 600 Audio-Interface: 2x MOTU 1248 AVB, Focusrite OctoPre, (Roland Octa-Capture) Control-Surface: VS-700C VSTi: WAVES, NI K10u, FabFilter, IK, ... (too many really)
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SuperG
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Re: Sonar meltdown. Failed upgrade. Now Sonar won't run at all.
2016/04/08 03:03:29
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Anderton
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Re: Sonar meltdown. Failed upgrade. Now Sonar won't run at all.
2016/04/08 21:40:31
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Adq
Noel Borthwick [Cakewalk]
While we continue to support Windows 7, updates are getting increasingly difficult when we upgrade our tools. SONAR now uses the latest Microsoft redistributables and the Microsoft installers are finicky about having all the updates for Win7 in place.
Windows 7 is now almost 7 years old. Microsoft has already stopped Mainstream support as of last year. At this point Windows 7 is on life support until 2020. This means that only important and emergency fixes to Win7 will likely be issued. As time goes on, incompatibilities will likely creep in and may or may not be addressed by Microsoft in a timely fashion.
I thing its a wise idea to consider upgrading while you are ahead rather than be faced with a surprise one day in the not too distant future.
Have you ever seen OS usage statistics?
Windows 10 was 32% as of 15 minutes ago, but this fluctuates minute-by-minute...right now it's 35%. Guess people are tuning into their Friday night movies on Netflix... https://www.gosquared.com/global/windows/10/#launch FYI it was 12% 8 months ago. That's a pretty significant jump. However...it's interesting to compare downloads, market share, and usage statistics. As of March Windows 7 had 52% market share, Windows 10 in second place with 14.15%...and Windows XP had more than Windows 8.1! But take a look at Steam, with this quote from Network World: "Steam analytics...gathers OS and other information from people using the Steam app. Steam has, for all intents and purposes, replaced GameStop and other retail outlets for selling PC games. A Best Buy employee even told me they dumped their PC games section because everyone uses Steam. So it's a good measure of consumer use.And, according to Steam, Windows 10 is up to a 28.8% installed base, while Windows 7 is down to 42%. Windows 8.1 is hovering at 16.5%, and XP is effectively dead at 2.1%." So pick whatever number you like, and you'll find someone, somewhere, who's willing to agree with you  But what's also interesting is Windows 7 has had 5 years to gain market share, and had a fairly easy ride because of all the people who hated Vista (even though the updates turned it into something pretty close to Windows 7). W10 hasn't even been out officially for a year, but it also had the advantage of people hating Windows 8. Disclaimer: I thought the Amiga was really cool. Kinda got that one wrong, eh?
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Adq
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Re: Sonar meltdown. Failed upgrade. Now Sonar won't run at all.
2016/04/08 21:51:45
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Yeah, my question was a bit rhetorical-sarcastic. The percentage is different for different groups. I'm sure, that Cakewalk people know more about that for their users. The thing is, are they read to drop windows 7 support, if for example 30%, or 20% of subscribers(aka members) still use it?
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Resonant Serpent
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Re: Sonar meltdown. Failed upgrade. Now Sonar won't run at all.
2016/04/08 21:57:05
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bapu
Resonant Serpent
....upgraded my Win 7 to Win 10, but lost the use of my Lexicon PCM reverbs since they down't work under Win 10.
Do you mean the Lexicon PCM VST Bundle? Mine works just fine under Win 10.
Spurred on by your statement, I've been doing some research. Haven't heard back from Lexicon, yet, but I've been able to gather some information. This is a quote that someone else got from Lexicon tech support: "What issues are you experiencing. We’ve had success on windows 10 so far apart from a font issue that is causing unreadable presets. This has only happened on a few users operating systems and engineering is working on a fix now. I don’t have a release date yet." So, it looks like there's no real problem.
A deep chesty bawl echoes from rimrock to rimrock, rolls down the mountain, and fades into the far blackness of the night. It is an outburst of wild defiant sorrow, and of contempt for all the adversities of the world. - Aldo Leopold
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newysurfer
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Re: Sonar meltdown. Failed upgrade. Now Sonar won't run at all.
2016/04/08 22:02:34
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Today I updated the command center then - DL & installed all updates then - lost my desktop shortcut Sonar Prof Icon - tried to launch from the command center & got the following error message can't start SONARPRO.exe system error api-ms-win-crt-runtime-I1-1-0.dll is missing Then reinstalled all of the Sonar Pro components parts again from command center. Still no desk top icon & same error message So re-booted computer - no change. So if the issue is Windows 7 & I need Win 10 to install the new update how do I a) uninstall the updates & go back to my pre-update Sonar Prof - it worked just fine before the updates & I don't need em. They are not in effect updates they are a disaster for me.
post edited by newysurfer - 2016/04/09 01:19:24
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Anderton
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Re: Sonar meltdown. Failed upgrade. Now Sonar won't run at all.
2016/04/08 22:13:32
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Others know more about this than me, but it seems in many cases you just need to keep the C++ libraries current. You don't have to update to 10, although at some point you'll have to...just like all the Mac people had to give up on System 9 and go for OS X, and all the Snow Leopard OS X 10.6.8 fans are realizing that their days with that OS are numbered.
It's Microsoft's and Apple's game, and they own the football. Both have gone to updating a single OS indefinitely, the only difference is that Apple still batches stuff up and does it all at once. So you need to decide whether you want lots of massive problems and then a period of calm after they're fixed (Apple), or a procession of small problems and quick fixes (Microsoft). Either one causes a disturbance, but comparing Windows 10 to El Capitan, I prefer what happened with Windows 10. YMMV.
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Resonant Serpent
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Re: Sonar meltdown. Failed upgrade. Now Sonar won't run at all.
2016/04/08 22:18:53
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Open the Cakewalk Command Center. In the left hand pane, right-click on Sonar Platinum, scroll over rollover, and choose which version you want to go back to.
If you want to upgrade to Windows 10, you should look at the Windows Update on your computer. Look under Optional Updates, not the recommended updates.
A deep chesty bawl echoes from rimrock to rimrock, rolls down the mountain, and fades into the far blackness of the night. It is an outburst of wild defiant sorrow, and of contempt for all the adversities of the world. - Aldo Leopold
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newysurfer
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Re: Sonar meltdown. Failed upgrade. Now Sonar won't run at all.
2016/04/09 01:15:57
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Resonant Serpent
Open the Cakewalk Command Center. In the left hand pane, right-click on Sonar Platinum, scroll over rollover, and choose which version you want to go back to.
If you want to upgrade to Windows 10, you should look at the Windows Update on your computer. Look under Optional Updates, not the recommended updates.
hey this is a bad deal all round for lots of people. I have a genuine version of Windows 7 that came with the Gateway PC I bought. About 3 yrs ago the registry got corrupted somehow & stopped the automatic updates & disabled the troubleshooter. So I can't get the free upgrade to Windows 10 The error code is 0x80300113. For past 3 yrs I've tried about 20 Microsoft recommended fixes for it but nothing works. So my Windows 7 hasn't updated since service pack 1, it won't upgrade to Windows 10 & the troubleshooter won't work. Now I find the new Sonar update won't work either. Microsoft don't sell a Windows upgrade from Win 7 off the shelf pack so looks like only thing I can do is buy a whole new PC tower with Windows 10 loaded.
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stonehedge
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Re: Sonar meltdown. Failed upgrade. Now Sonar won't run at all.
2016/04/09 01:18:32
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☄ Helpfulby LaszloZoltan 2016/04/10 04:43:49
Craig is right.....change is hard, and sometimes forced If you are still on windows 7 without keeping up with windows update...here is what seems to be working for me go to Microsoft....get the VisualC++ 2015 redistributable from here https://www.microsoft.com/en-us/download/details.aspx?id=48145download...install...reboot....go to your account..download the new version of Platinium....install offline and authorize. Can't take the credit for this...many have supplied this info in the forums..just takes a lot of time to find...thank you all Great support community
Home built i7 6850k Broadwell, 16GB corsair RAM, Asus X99 Deluxe II/Gen 3, EVGA GeForce GTX 1060 6gig, Win 10 creators with no windows updates since jan 2018, Sonar Platinium, Sony Vegas Pro 15, Sound Forge 11, Pro Tools 10, Superior Drummer 3, Easy Keys, Melodyne Studio 4, MOTU 2408, Motu MTPav, midisport 4X4,Behringer X32 Compact with X-Adat and (2) ada8000 strips,Mackie Control Universal, Monitors by JBL, Tannoy, Fostex.
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newysurfer
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Re: Sonar meltdown. Failed upgrade. Now Sonar won't run at all.
2016/04/09 02:04:56
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stonehedge
Craig is right.....change is hard, and sometimes forced
If you are still on windows 7 without keeping up with windows update...here is what seems to be working for me
go to Microsoft....get the VisualC++ 2015 redistributable from here https://www.microsoft.com/en-us/download/details.aspx?id=48145
download...install...reboot....go to your account..download the new version of Platinium....install offline and authorize.
Can't take the credit for this...many have supplied this info in the forums..just takes a lot of time to find...thank you all
Great support community
Thx - after the 2016.03 update disaster for windows 7 users I reverted Sonar back to it's pre condition so it works again now. On your advice I have now attempted to install the VisualC++2015 from your link. This won't work for me either. I got error code 0xc8000247 Unspecified error
post edited by newysurfer - 2016/04/09 02:26:28
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