Helpful ReplySound Crackling, CPU Latencies When MultiDock Maximized

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October 29, 13 10:19 PM (permalink)

Sound Crackling, CPU Latencies When MultiDock Maximized

[I started my own thread since I hijacked the other, and that's not nice! ]
 
I just noticed something tonight with my particular crackling issue.  I noticed that when moving the mouse around, particularly when moving MIDI notes in the PRV, that it only crackles the audio, (like in my previously posted video), when the MultiDock, i.e. the container for the PRV and other tabs, is maximized to full screen!!!  It doesn't matter if it's maximized to monitor #1 or monitor #2.  It acts the same. However, if the MultiDock is docked, then it's all good. Heck, I can even open the SYSEX window with absolutely no crackles!
 
Pardon my language, but this is a serious, WTF!?!?  How in the heck do I correct for this!? I can post a video if necessary to further describe this ailment.
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Re: Sound Crackling, CPU Latencies When MultiDock Maximized October 29, 13 10:20 PM (permalink)
So I'm doing a little tinkering and investigating with LatencyMon.exe, and the worst offenders in the Drivers list when I get the full-screen snap, crackle and pops are: dxgkrnl.sys, WDF1000.sys, nlddmkm.sys, Wdf01000.sys, MAudioMIDISPORT.sys, HDAudBus.sys and SaffireAudio.sys.
 
The two that are strange are MAudioMIDISPORT.sys, HDAudBus.sys. I think the HDAudBus.sys is part of the Realtek onboard sound drivers. However, in Device Manager, I have Realtek HD Audio disabled. And the MAudioMIDISPORT.sys driver is totally perplexing because the MIDISport isn't an audio device!
 
EDIT: Well, experimenting with a project WITHOUT using the MIDI interface (i.e. VST synth only) keeps this driver off the top of the chart. Whew.
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Re: Sound Crackling, CPU Latencies When MultiDock Maximized October 30, 13 7:21 AM (permalink)
At this point in time, I don't expect anyone to be able to help me... but if so, then that would be awesome!  This thread is more for a log of my troubleshooting actions in the attempt to rid my system of my persistent and annoying glitchy audio. "I've had enough of it! Time to act!"
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Re: Sound Crackling, CPU Latencies When MultiDock Maximized October 31, 13 11:18 PM (permalink)
So I did two tweaks tonight: removed the TI chipset PCIe Firewire card and replaced my Nvidia GeForce GTX670 graphics card with my old ATI HD 4870 card.
 
Tests with a maximized MultiDock window and moving MIDI clips around did NOT result in glitchy audio!  Running LatencyMon in the background when audio is playing and moving MIDI notes around revealed NO driver latencies above 2.0ms like before. The highest offender this time around is ntoskrnl.exe with a tiny latency of 0.248ms. Our friend dxgkrnl.sys remains on the list, but it's in sixth place with a booming (sarcasm) 0.066ms latency.
 
I will test again by reinserting the Nvidia card but leaving the PCIe Firewire card removed. I removed the Firewire card in the first place because it did not improve anything anyway after I installed it.
 
So could it be the Nvidia card causing the issue?  If so, then that completely and utterly blows!!!
 
Anyone else experience trouble with Nvidia cards?
post edited by 2:43AM - October 31, 13 11:29 PM
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Re: Sound Crackling, CPU Latencies When MultiDock Maximized October 31, 13 11:25 PM (permalink)
Please get the latest mix control software from Focusrite. Please note if you have installed the latest version you should not need to use the legacy firewire driver any more.
 
Please install the latest nvidea driver from their website, when you install it make sure it's a clean install, do a custom install and ONLY install the driver and not the other gunk that goes with it.
 
Also go to the Intel autoupdate driver site and maybe think about updating your PC BIOS.
Finally run Windows update...
 
Ta

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Re: Sound Crackling, CPU Latencies When MultiDock Maximized October 31, 13 11:39 PM (permalink)
Thank you for the reponse, CakeAlexS. I will respond to your suggestions:
 
CakeAlexS
Please get the latest mix control software from Focusrite. Please note if you have installed the latest version you should not need to use the legacy firewire driver any more.

 
Installed the latest MixControl (version 3.3) this morning BEFORE removing all the hardware as stated in the last post. It even updated the Saffire's firmware, but the trouble still remained. Also, I haven't used the legacy driver since version 2.4 or 3.0?
 
CakeAlexS
Please install the latest nvidea driver from their website, when you install it make sure it's a clean install, do a custom install and ONLY install the driver and not the other gunk that goes with it.

 
I also did this before yanking out the hardware.  I performed a clean install.  No improvement.
 
CakeAlexS
Also go to the Intel autoupdate driver site and maybe think about updating your PC BIOS.

 
BIOS was updated to the latest and perhaps greatest quite some time ago.  ASUS' last update was back in November 2010. (v2209).
 
CakeAlexS
Finally run Windows update.

 
Stupid Windows update reports needing a new Nvidia driver even though a) an ATI card is currently installed, and b) just before the hardware swap-out, the latest Nvidia drivers were downloaded from Nvidia's website and loaded (with a clean install no less).
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Re: Sound Crackling, CPU Latencies When MultiDock Maximized October 31, 13 11:49 PM (permalink)
Yeah I get that unnecessary nVidea update via Windows update, I've hidden that now...
What Windows firewire driver are you using in device manager?
If you are using legacy then put it back to the default...

That's all I can think of other than juggling the slots or cards around which you have probably already done..
 
Cheers...

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Re: Sound Crackling, CPU Latencies When MultiDock Maximized October 31, 13 11:56 PM (permalink)
CakeAlexS
Yeah I get that unnecessary nVidea update via Windows update, I've hidden that now...
What Windows firewire driver are you using in device manager?
If you are using legacy then put it back to the default...

That's all I can think of other than juggling the slots or cards around which you have probably already done..



Yep, that sounds like a good idea! Even though you crossed it out, I am using the LSI 1394 OHCI Compliant Host Controller driver.
 
Unfortunately, my mobo only has one graphics card slot, but further tests are in order!
 
Thanks again, for the responses!
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Re: Sound Crackling, CPU Latencies When MultiDock Maximized November 01, 13 0:01 PM (permalink)
Another thing, check Microsoft's site for any USB hotfixes (I assume your mouse is USB), disable your virus scanner, and disable your network card driver to see if this makes a difference... And disable any ports in your BIOS that you are not using, maybe try another mouse.
 
Sort of scraping the barrel a bit just suggestions - cheers...

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@48/24 & 128 buffers latency is 367 with offset of 38.

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Re: Sound Crackling, CPU Latencies When MultiDock Maximized November 01, 13 0:10 PM (permalink)
Oh and disable Intel speedstep in BIOS (Speedstep is evil!)... ta

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@48/24 & 128 buffers latency is 367 with offset of 38.

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Re: Sound Crackling, CPU Latencies When MultiDock Maximized November 01, 13 9:12 AM (permalink)
CakeAlexS
Oh and disable Intel speedstep in BIOS (Speedstep is evil!)... ta



Yes, it is very evil indeed! I learned to disable that garbage long ago, even on another slightly-older mobo. So at this time, Speedstep is/was disabled. C1E also disabled.
 
UPDATE: I put the Nvidia GTX670 back into the machine and uninstalled the drivers. I then tested Sonar to get the glitches and pops, and it did not occur. LatencyMon.exe reported all very good latencies. None were over 1ms. So this confirms an incompatibility with Nvidia drivers somehow, someway. Either Sonar is at fault or Nvidia is at fault.
 
At this time, I am attempting to roll back to an older driver set. However, it is very difficult and wasting a lot of my time.
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Re: Sound Crackling, CPU Latencies When MultiDock Maximized November 01, 13 10:17 AM (permalink)
Drivers it will be sadly, Sonar is on a whole different application layer.

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@48/24 & 128 buffers latency is 367 with offset of 38.

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Re: Sound Crackling, CPU Latencies When MultiDock Maximized November 01, 13 10:18 AM (permalink)
You are defnately doing a nvidia custom install with the bare minimum required? Just the driver itself that's it? Anyway good luck...

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@48/24 & 128 buffers latency is 367 with offset of 38.

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Re: Sound Crackling, CPU Latencies When MultiDock Maximized November 01, 13 10:55 PM (permalink)
CakeAlexS
You are defnately doing a nvidia custom install with the bare minimum required? Just the driver itself that's it? Anyway good luck...

 
Trying to, but that's the hard part. Even though I disabled the "automatic driver install" setting in Windows, it still seems to do it. Windows will install just the basic driver, and not all the happy Nvidia stuff, which by the way, isn't all that bad. But either way, even the basic driver install causes the card to glitch the audio.
 
So is it REALLY just the drivers, or is it how Sonar communicates to the drivers for 2D graphics rendering? I'll have to try to get other applications to glitch an audio stream.
 
I've submitted a feedback form to Nvidia, but I don't expect much from that.
 
And...why couldn't it be Sonar causing the incompatibilies with Nvidia drivers?  After all, the glitching is at its worst when the window is maximized. Or maybe that's a Windows thing, not a top-layer software thing, as Alex has mentioned.
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Re: Sound Crackling, CPU Latencies When MultiDock Maximized November 02, 13 1:43 PM (permalink)
Watching how this turns out.

May I ask if you let windows load the default drive for your video card and just see if that helps? Not the nvidia driver.

Grem

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Re: Sound Crackling, CPU Latencies When MultiDock Maximized November 03, 13 1:07 PM (permalink)
Grem
Watching how this turns out.

May I ask if you let windows load the default drive for your video card and just see if that helps? Not the nvidia driver.



Thanks for tuning in. The default windows driver does the same thing; no improvements.
 
EDIT (2013.11.3): Wait...you mean the default of the default, basic 640x480 driver?  If so, then YES, it does help. No issues! However, 1993 called, and it wants its screen resolution back!

 
More food for thought: I downloaded and installed Cubase Elements. I inserted an Instrument Track of Dimension Pro for test. Upon rapidly moving its MIDI notes around in Cubase's PRV, only slight crackles, pops and scratchiness were heard--overall very minimal. LatencyMon.exe running in the background during the Cubase experiments revealed nowhere near the amount of latency created by Sonar and the Nvidia drivers. Worse offenders in the list were dxgkrnl.sys and nvlddmlm.sys at 1.06ms and 0.735ms, respectively...about 3-4x less than the Sonar tests.
 
Now here's the crappy truth: If Sonar is partly the cause of the pops and clicks due to the way graphics are executed, then am I left in the shadows since I am still on X2a? Cakewalk/Gibson won't do a hotfix or an update for us "old timers," even though I upgraded to X2a just this year. Do I really need to upgrade to X3c for a potential fix...maybe? Outlook not so good seeing that others, even on X3, complain of similar issues.
post edited by 2:43AM - November 03, 13 8:12 PM
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Re: Sound Crackling, CPU Latencies When MultiDock Maximized November 03, 13 6:29 PM (permalink)
May I ask if you let windows load the default drive for your video card and just see if that helps? Not the nvidia driver.
 
Hi, Buying in (from another similar thread) this actually improves (? too scared to say solved) my problem.
 

Kind regards,
Jinxy
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Re: Sound Crackling, CPU Latencies When MultiDock Maximized November 03, 13 8:03 PM (permalink)
Jinxy
Hi, Buying in (from another similar thread) this actually improves (? too scared to say solved) my problem.



SEE EDIT TWO POSTS UP.
 
Hi Jinxy. Yeah, I saw your thread, and I asked what graphics card you have.  Looks like another Nvidia victim! And you have a very similar CPU. Perhaps the combination of them both (and perhaps the motherboards running the older Core2Duos are to blame)?  As for the default driver, I will try it again and report back.  As of now, I have rolled-back to the very first edition of drivers that support the GTX 670; they are not any better than the most recent, up-to-date set of drivers.
 
Speaking of rollbacks, maybe I'll install X1 Producer to see if it existed back then. Overall, this is very frustrating! I should be making music and not worrying about Snap, Crackle and Pop!
 

post edited by 2:43AM - November 03, 13 8:11 PM
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Re: Sound Crackling, CPU Latencies When MultiDock Maximized November 03, 13 9:09 PM (permalink)
Hey2:43  WE NEED A SUPPORT GROUP!!!!!!!!
 
Here's my kicka....un-installeed NVidia......marginal difference...re-installed & it is a problem.
 
When I'm playing a project & spin the mouse around.. THE NOWTIME MARKER STALLS...while still playing...& skips...GO FIGURE?
 
LOOKS LIKE A NEW SOUNDCARD? Anyone got any ideas...pllllllleeeeeeeeeeeeeeeeeeze

Kind regards,
Jinxy
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Re: Sound Crackling, CPU Latencies When MultiDock Maximized November 03, 13 9:34 PM (permalink)
Maybe this will trigger something....
http://forums.guru3d.com/showthread.php?t=378151

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Re: Sound Crackling, CPU Latencies When MultiDock Maximized November 04, 13 6:45 AM (permalink)
CakeAlexS
Maybe this will trigger something....
http://forums.guru3d.com/showthread.php?t=378151



It has!!! Success! ...er, sort of...
 
In the link, one poster speaks of PCIe v2.0. This piqued my interest as I wanted to see if the GTX670 was being bottle-necked somehow. Using an application called GPU-Z, I am able to view, in real-time, the operating stats of the GTX670 card. During idle times (e.g. Windows, browsing, etc.), the card is in PCI v1.1 mode, as reported by GPU-Z. To see if GTX670 would go into PCIe v2.0 mode, I booted a 3D game (Puddle) and ran it in a window. The result? The GTX670 did in fact kick into PCIe v2.0 mode, as reported by GPU-Z. So that's good!
 
Next, I shut down the game, and I fired up Sonar X2a and loaded my test project.  I pressed PLAY and checked GPU-Z.  GPU-Z reported PCIe v1.1 mode. However, upon mouse/MIDI-note movement, the card did kick into PCIe v2.0 mode. However, it was sporadic--sometimes it did, sometimes it didn't. And yes...Snap, Crackle and Pop were still present!
 
So next, I booted the game again, and ran it in a window, just as before.  With Sonar X2a still running, but not playing, GPU-Z reported the GTX670 was running (and maintaining) in PCIe v2.0 mode.  So for the final test I hit PLAY in Sonar X2a and moved the mouse around rapidly while holding a MIDI note in the PRV, the same as I always do. Guess what? No Snap, Crackle and Pop!!!
 
To confirm what I was [not] hearing, I loaded an instance of LatencyMon.exe, and checked the numbers.  Drivers were behaving themselves nicely! The worst offenders were again dxgkrnl.sys and nvlddmkm.sys...but their latencies both did not exceed 1.0ms! (0.999 and 0.748, respectively).
 
So what to do now? I will check my BIOS to see if I can always force "PCIe v2.0" mode. If not, then I'm not sure what my next steps might be.
 
However, here are some suggestion: Should future Sonar X_ versions be considered/programmed as a 3D application to fully utilize this hardware feature? Can Cakewalk provide a hotfix for us X2 users, and put a fix into X3d,e,f...z? (That would be nice). If it was confirmed by Cakewalk (by actually posting a bugfix list) that X3d utilized this hardware feature, then I would definitely upgrade.
#21
Paul P
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Re: Sound Crackling, CPU Latencies When MultiDock Maximized November 04, 13 9:32 AM (permalink)
2:43AM
 
So what to do now? I will check my BIOS to see if I can always force "PCIe v2.0" mode. If not, then I'm not sure what my next steps might be.
 


I'm sorry I can't help, but I appreciate your bringing this issue to light, and for the link to GPU-Z.  I didn't realize that my graphics card switched PCIe modes on demand.  Mine goes from PCIe1.1 to 3.0 and back.  Not a problem I imagine for graphics or playing games but might be with audio.  If I come across anything useful I'll post back.

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#22
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Re: Sound Crackling, CPU Latencies When MultiDock Maximized November 04, 13 3:01 PM (permalink)
Are you saying M-Audio MIDISport strains the CPU and cause crackles?  If so, I will unplug it.  1- I do more with virutal synths, and 2-There are tons of inexpensive MIDI interfaces.  I have an extra 2x2 sitting on my shelf and another 5x5 wouldn't be that big a deal.
 
Seriously need to know if this is an issue because I do hear crackle and digital distortion sometimes when every meter is green.  (By the way, I have the ASIO buffer on 1024.)

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#23
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Re: Sound Crackling, CPU Latencies When MultiDock Maximized November 04, 13 5:52 PM (permalink)
:) be interested to hear of the permanent solution, in the meantime playing Grand Theft Auto 5 whilst recording seems to be to solution! Take that you optimisation heads hahaha ;)
Nb nvidia control panel might do something for custom settings per app?

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Re: Sound Crackling, CPU Latencies When MultiDock Maximized November 04, 13 9:09 PM (permalink)
Back again with a little more information:
 
With the GTX670, when the computer is idle (or about 80% of the time when Sonar is playing audio), the graphics card is not only in PCIe v1.1 mode, but per GPU-Z, the GPU Core Clock rate is at 324MHz and the Memory Clock is at 162MHz.  However, when a 3D application is running, the GPU Core Clock ramps up and holds at 1019MHz and likewise the Memory Clock holds at 3GHz. It is when the card is in this "hi-speed" zone that no crackles occur. So it's important to point out that not only is the PCIe version (i.e. 1.1 or 2.0) important, but also the inherent speed that comes with it. This, in turn, has an effect on how an audio stream is handled.
 
Also note that Sonar may or not activate the "hi-speed" zone on the card. Sometimes it does, sometimes it doesn't. I notice that if I move MIDI notes around while holding the mouse for a long time, the card eventually kicks into high gear, and the crackles go away. It's only short-lived, however, and a few seconds later the card returns to slow speeds and the crackles come back.
 
konradh
Are you saying M-Audio MIDISport strains the CPU and cause crackles?  If so, I will unplug it.  1- I do more with virutal synths, and 2-There are tons of inexpensive MIDI interfaces.  I have an extra 2x2 sitting on my shelf and another 5x5 wouldn't be that big a deal.
 
Seriously need to know if this is an issue because I do hear crackle and digital distortion sometimes when every meter is green.  (By the way, I have the ASIO buffer on 1024.)



No the MIDISport does not strain the CPU and cause crackles. This is confirmed as I have tested and heard the crackles even when using no external hardware and triggering VSTi synths only. However, when the MIDISport is active, I have indeed observed a latency in the LatencyMon program, but I believe it's more of a latency created by the Nvidia drivers bogging down the system overall.  Therefore, all I/O data is affected by delayed IRQ's, timers, etc.  Shoot, the MIDIsports are one of the few products I believe in, going all the way back to my Mac days with the serial MIDIMacman! Those little metal boxes just work!
#25
2:43AM
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Re: Sound Crackling, CPU Latencies When MultiDock Maximized November 04, 13 9:26 PM (permalink)
At this time I am looking within BIOS for anything I can do to force a particular PCIe mode. I will update again no matter what. Outlook not so good though...
 
But one simple question remains, perhaps to the Cakewalkers out there: why are the latencies almost non-existent, thereby causing very minimal crackles, if any, when the MultiDock is docked or resized to something other than fullscreen?
 
Afterall, this was the core question I started with. It just snowballed into this thread!
#26
Paul P
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Re: Sound Crackling, CPU Latencies When MultiDock Maximized November 05, 13 0:36 PM (permalink)
2:43AM
At this time I am looking within BIOS for anything I can do to force a particular PCIe mode. I will update again no matter what. Outlook not so good though...





You should be able to force your GPU to stay in high performance mode :
 
    "if you want a universal fix just go to NV Control panel and change the power management setting to "prefer maximum performance".
 
But I doubt this is a good idea as it will run hot.  There has to be something else going on.  For what it's worth I can't get X2a to kick my card out of PCIe 1.1 no matter what I do.
 

Sonar Platinum [2017.10], Win7U x64 sp1, Xeon E5-1620 3.6 GHz, Asus P9X79WS, 16 GB ECC, 128gb SSD, HD7950, Mackie Blackjack
#27
lorneyb2
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Re: Sound Crackling, CPU Latencies When MultiDock Maximized November 05, 13 1:22 AM (permalink)
Here is a link for how to change the PCIe power setting.  No idea if it will solve your problem but its worth a shot.
 
http://www.sevenforums.co...-turn-off-windows.html

Sonar Platinum 64bit, Win 8.1 Pro 64bit,  Quad Core 3.2GHz,  16G ram, Edirol FA 101, Nvidia
EW (Platinum Orchestra, Hollywood Strings, Pianos, Gypsy, Fab 4, Ministry of Rock,Choirs, etc)
                 
#28
Jinxy
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Re: Sound Crackling, CPU Latencies When MultiDock Maximized November 05, 13 3:30 AM (permalink)
Anyone tried the usb hotfix?
 
Mine is off the scale but MS says no update required?

Kind regards,
Jinxy
Sonar X2b Producer-64, Win7 x64, RME FF800 (Firewire), DELL XPS Inte Core 2 Quad CPUQ6600 @2.4, 4GB RAM 
NVIDIA GeForce 8800 GT
#29
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Re: Sound Crackling, CPU Latencies When MultiDock Maximized November 05, 13 7:14 AM (permalink)
Paul P
You should be able to force your GPU to stay in high performance mode :
 
    "if you want a universal fix just go to NV Control panel and change the power management setting to "prefer maximum performance".
 
But I doubt this is a good idea as it will run hot.  There has to be something else going on.  For what it's worth I can't get X2a to kick my card out of PCIe 1.1 no matter what I do.

 
I have gone into the Nvidia control panel and turn Power Management Mode to "Prefer maximum performance," but it does not seem to have any bearing on PCIe mode or GPU clock speed, or at least from what I can see. Kind of a bummer so it seems to fall into one of those settings categories of "what exactly does it do then?" Maybe it's more for laptops and running on batteries?

lorneyb2
Here is a link for how to change the PCIe power setting.  No idea if it will solve your problem but its worth a shot.
http://www.sevenforums.co...-turn-off-windows.html

 
This was also done, but again, it seems to have no bearing on anything. Both this setting change, and the one above, did nothing to improve the crackling audio.

Jinxy
Anyone tried the usb hotfix?
Mine is off the scale but MS says no update required?



What's the USB hotfix? Link? This could be interesting to learn more since some of the USB IRQ's are shared with some of the PCIe bus IRQ's. My next couple of experiments is to move the mouse and keyboard around to different USB ports and try.
 
And in the BIOS for the ASUS P5Q mobo, I don't seem to have anything PCIe related, other than PCIE Frequency. This setting, however, can cause big problems if set to something other than 100MHz.
#30
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