Still Need Help Please with clean install of DimPro & Expansion Paks

with regard to sound packs, I remember buying an sonar update and getting a strings pack a Digital sound factory one, as a bonus.. think it was, maybe that rings a bell ? I looked in my downloads and it isn't there, I think I did back it up to a dvd (as the proteus packs also)
 
I have rapture as a stand-alone.. I notice it wasn't there *BUT* was in one of the various sonar's I have registered in the file list. Also some expansion packs are within the major sonar file list.
 
with regard to the location of the programs / multi samples.. not sure if you use later installers that it is looking for the default location.. the older ones it was a case of unzipping them.
 
when I'd do the install , I'd install as per usual... then change locations , then shift the files to the other drive.
 
I'd ask cakewalk themselves about the files. this might be of use regarding the time the offer was..
 
http://forum.cakewalk.com/Is-the-DSF-Symphonic-Strings-HD-Expansion-For-Dimension-Free-for-all-who-get-Sonar-X2-m2653039-p3.aspx
 
 

Thanks for the links guys, I had actually forgotten about that Virtual B-3.  After reading only half of my email, support did add two of the DimPro XP paks to my Command Center, but probably ignored what I had mentioned about the files not installing properly into Platinum. When I ran CC and it downloaded and installed them, they never showed up in DimPro, even after I refreshed the preset window in DimPro using F5.  This is exactly what the other Platinum users in the thread I posted above had said as well. So other than trying the registry editing that another user posted, I have no other answer on how to fix this yet. I'm not even sure where Command Center loaded all the files to when it installed the DimPro XP paks.
 
Further to that, I also had a Rapture XP pak that I'd like to install again. I re-addressed my original concern with support today, hopefully someone will have a fix for this someday. I think I'm going to have to try installing from the old files, but first I'd like to find the ones that CC installed to see where they went and either delete them or fix the issue, so that there aren't any corrupted files from multiple installations of the same thing.

I have not heard from support yet, so I have proceeded to uninstall DimPro, Rapture, and Rapture Session. It seems Rapture and Rapture Session uninstalled ok, but after running the DimPro Uninstaller program, it gave me the message that is was finished uninstalling, however, when I looked in the folder Pgm Files/Cakewalk/, there was the Dimension Pro Folder and all the Multisamples were all still there, Including the Multisamples for the two Expansion Paks. In Platinum there was no longer DimPro showing on the list of Synths, so I just went ahead and manually deleted the Dimension Pro folder and all the Multisamples. I did a search for any leftover files that I could find and I think I got them all, but not 100% sure.
 
I re-booted my PC, then went into Command Center. On my products list, Rapture and Rapture Pro had a red button, indicating they were not installed, however, D-Pro and its two Expansion Paks had a green button next to them, as if CC was detecting D-Pro and the Exp Paks were still installed, and the only option CC was showing was "Re-Install". I right clicked on D-Pro in the products list and chose "delete files", but that didn't seem to change anything. If you have read my previous posts, I mentioned that when I tried the re-install of D-Pro from Command Center, it got stuck hanging, saying it was still installing when in fact it was already done, this went on for an hour and I finally manually stopped and closed Command Center.
 
It seems I may be able to re-install Rapture and Rapture Session, but I'm going to wait for instructions from support or answers here before trying to re-install Dimension Pro and the Exp Paks. It seems CC is somehow detecting D-Pro is still installed, when in fact it has been uninstalled. I think I need to somehow get the status buttons next to D-Pro and the two Exp Paks to change from green to red in Command Center before it can install D-Pro correctly. I also did a clean re-install of Command Center just in case.  Any help or advice would be appreciated. Until then I'm going to hold off on installing anything. Thanks guys, hope someone out there has some insight on this.