Subscription Query

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Frank Harvey
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2016/07/03 08:23:29 (permalink)
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Subscription Query

Should I have cancelled something ?
I purchased SPLAT lifetime updates on 2nd July ...( All confirmed and receipted by Cleverbridge) ...YET ..... I have just received an unexpected email thanking me for 3rd of July monthly subscription payment . I had naturally assumed this would be automatically cancelled now I am a 'Lifetime Member' so to speak 🤔
Have they 'double dipped' or have I missed something here?
Cheers Frank
#1

5 Replies Related Threads
    Noel Borthwick [Cakewalk]
    Cakewalk Staff
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    Re: Subscription Query 2016/07/03 08:47:35 (permalink)
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    Yes you must explicitly cancel your monthly membership to avoid being charged. We have no way of automatically doing that. If you were charged after you purchased the lifetime membership can contact cleverbridge for a refund of your monthly charge. I've added this to the FAQ for clarity.

    Noel Borthwick
    Senior Manager Audio Core, BandLab
    My Blog, Twitter, BandLab Profile
    #2
    Frank Harvey
    Max Output Level: -86 dBFS
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    Re: Subscription Query 2016/07/03 09:51:00 (permalink)
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    Thanks Noel for the swift response
    I will do as you suggested
    Cheers ... Frank
    #3
    Frank Harvey
    Max Output Level: -86 dBFS
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    Re: Subscription Query 2016/07/10 05:56:47 (permalink)
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    Just as a follow up.............Cleverbridge did respond in a timely fashion and reimbursed my account satisfactorily.....thanks.
    NOW.............given I have cancelled my monthly SPLAT subscription ....and become a Lifer..........my membership (ie: as indicated under Sonar HELP menu & Command Centre) shows DEMO mode.
    How do I rectify this ........do I need to re download somehow?
    Will await a knowledgeable direction before I #@%$ IT UP :)
    Cheers.....Frank
    #4
    Ryan Munnis [Cakewalk]
    Administrator
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    Re: Subscription Query 2016/07/11 09:42:16 (permalink)
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    Hi Frank,
     
    It looks like the refund Cleverbridge pulled your SONAR Platinum serial number, which is what was placing you in demo mode. I've corrected the mistake. You should be all set now.
     
    Sorry for the trouble!

    Ryan Munnis
    Cakewalk
    #5
    Frank Harvey
    Max Output Level: -86 dBFS
    • Total Posts : 214
    • Joined: 2014/12/30 03:55:56
    • Location: Geelong Australia
    • Status: offline
    Re: Subscription Query 2016/07/12 10:51:55 (permalink)
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    Thanks Ryan,
    Yeah .... ALL GOOD!!
    Another prompt response and resolution.:)
    Cheers Frank
    #6
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