syntheticpop


Serial Number is in my Download area but No Sonic Synth 2 to Download. I also didn't get the Serial Number e-mailed to me like most sites usually do so I had to Compose and e-mail myself the Serial Number. There's also no instructions once the purchase is made. There should be a link to where I need to download the synth. This is probably the last time I order anything through esoundz.com

I've dealt with esoundz for a few years (including buying a lot of IK's software) and never really had any issues at Esoundz. It's a small company and their customer service is outstanding). In your esoundz account, you'll find Sonic Synth's Registration number which you need to enter in IK's website (http://www.ikmultimedia.com/registration/). 
Then, you can get access to Down Load/Authorize Sonic Synth in your IK account User Area. It's a bit of an extra step in opening an account in both websites, but that's what you have to go through to get the "best deal". 

I had a similar experience with Sweetwater sending me a code, but no link or instructions after a 500 dollar purchase a week ago. It took some days to unravel the mystery, but once I got some information, I was able to complete the process. Still, it was rather ridiculous after having paid for something, not to be able to know how to complete the transaction and get what I had already paid for.

Syntheticpop,

Check out my post at KVR at the link below (I'm jsp1979). I think it tells you the steps to get Sonik Synth. Mesh has the procedure pretty much correct, btw.

http://www.kvraudio.com/forum/viewtopic.php?t=352044


I hope that helps!

Mesh


Alan @ Esoundz (cust. support) is usually very promt at getting back with ANY issues. (He actually exchanged some SampleTank libraries that I wasn't happy with......instantaneously).

+1


I had my bonus expansions in my download area minutes after I e-mailed him. And when I inquired about the actual synth download, he came back w/ an answer w/in 5 minutes. Very prompt, indeed. :)

Mesh, you're right about Allen from esoundz.com He was very prompt in getting back to me with the information I needed to obtain and register my download. He did point out that it was on their Sonik Synth 2 prouduct page in red but I couldn't find that page after the deal was over because it was taken down. I missed it and didn't pay attention to it when I was in a hurry to get my order through. So, an e-mail with the Serial Number and instructions with the download link would have really helped. I don't know if they have a system that can do that but I know that Cakewalk does that and a lot of other software vendors that requires you to enter a Serial Number and register will make it convenient as possible by sending out an e-mail with the SN and instructions. But like I said, Allen squared things off so now I look forward to checking out Sonik Synth 2. Anyone who hasn't visited esoundz.com should check out their site for great sound packs and awesome deals like Sonik Synth 2's.

@Syntheticpop Glad you got it all worked out with esounds, let us know how you like Sonik Synth 2!