TECH SUPPORT Provided by Mr. Craig Anderton

DO NOT BUY ANY MORE CAKEWALK PRODUCTS UNTIL THEY SHOW PROOF OF SERVICE.
 
I've been reading Cakewalk Tech support posts and have come to the understanding that I AM NOT THE ONLY ONE not receiving any tech support through email and no way to place a call anymore. Some forum writers have stated that Gibson/Cakewalk might have fired their tech support staff. I can't really believe this but there are a lot of people out there posting to forums and getting no calls nor email regarding Sonar issues.
 
The Cakewalk website shows some new developments and a solicitation to buy lifelong updates for Sonar Platinum.
 
Cakewalk: Start answering calls and emails before I even consider giving you any more money...not the other way around.
 
DO NOT BUY ANY MORE CAKEWALK PRODUCTS UNTIL THEY SHOW PROOF OF SERVICE.

Using cakewalks web site to tell others not to buy cakewalk products ?
I know free speech is an amendment but This isn't Facebook or twitter.
 
This site belongs to cakewalk and it was created to help its users. 
So im sorry but... you using their site as a platform to tell others not to buy their products is nothing short of ridicules.
I can understand one's frustration with support and I will even agree with them... 
but to post a boycott of cakewalk products on their site ? that's absolutely absurd.
 

I've been a Cakewalk customer since June 1st, 1992 (Twelve Tone Systems Cakewalk 1.0). I wouldn't use anything else. I've currently got SPLAT (which I liked enough to get lifetime updates), and I haven't had an issue yet that couldn't be answered here in the forums. In fact, several of my questions were answered by reading posts from Craig Anderton. What more do you need?

The fact of the matter is I emailed a question to Cakewalk support two weeks ago and have yet to receive a response.
What is going on?

bgl1
DO NOT BUY ANY MORE CAKEWALK PRODUCTS UNTIL THEY SHOW PROOF OF SERVICE.
 

 
I was the first one to chide the new "scheduled phone support" system the day it was announced (before it was even implemented) and it has turned out to be the disaster I predicted it would be. It does need to be fixed and I feel bad for those in desparate need of support.
 
That said, I find the quoted statement to be way over the top and insulting not just to Cakewalk but to it's userbase.
 
We are adults with the ability to weigh our own pros and cons when it comes to purchasing decisions. COMMANDING us all to boycott Cakewalk just because you are personally upset at the moment isn't very cool. If you had said "Hey, guys! I'm going to boycott Cakewalk until they improve support. Who's with me?" I would give you full respect for your efforts.
 
However I also have faith that Cake are indeed working on the issue (I find it doubtful they would outright LIE about hiring new support staff). This is very bad press for them and I can only imagine they are freaking out to get it sorted. Be patient and in the meantime post your problems here and/or PM a Baker here on the forum. They seem to be trawling the forum to get these issues resolved.
 
Personally I hope they scrap or heavily refine this "scheduled call" nonsense and I made quite a few suggestions in another thread as how they could work it to benefit both the customers AND the support budget.
 
I made a bit of a resolution to not get involved in threads like this but your opening and closing, ALL CAPS commands are irksome and frankly unnecessary.
 
No offense to you. I'm sure you are just upset and have an urgent issue but this does not help get your problem solved nor is it going to make Cake be able to speed up the training process (do you really want half trained phone monkeys or would you prefer the competent, qualified support staff Cake has provided in the past?).
 
Anyway... as I said, post your problem and try to flag down a Baker via PM. I'm sure whatever the issue is can be resolved and I'm sorry to hear you are having problems.
 
Good luck.

Funny, I get great service from Cakewalk. Maybe it's my attitude, or they just feel sorry for me... 

dannyjmusic
please post your issue and let's see if someone can help here...

I believe he tried that already.
We gave him advise, he told us we were wrong, The End.
 
one of his problems was using "multiple track automation"  vs. using it in the lanes.

bgl1
ChuckeBaby:
Doesn't work. Now to do a complete uninstall and a complete reinstall

 
 

with hindsight it might have been a bad idea getting rid of seth during the gibson takeover? :-/

pwalpwal
with hindsight it might have been a bad idea getting rid of seth during the gibson takeover? :-/

Who was Seth?

pwalpwal
with hindsight it might have been a bad idea getting rid of seth during the gibson takeover? :-/

Maybe Seth got rid of Cakewalk ...
 
IMX a lot folks choose to move on in the face of such changes.

I think it was only a matter of time before posts like this started to appear. I'm afraid it's only going to get worse until CW gets things back on track. I really hope they do so quickly because it's bad news for my favorite DAW. I too feel the response isn't very convincing but I'm still hoping I'll be proved wrong very soon.

I'm still goin lifetime regartless.
 
I've never call Cakewalk once in all the years I've used it.
Got all my help here.

slyman

bitman
 
I've never call Cakewalk once in all the years I've used it.
Got all my help here.

Same here. 

ditto!