Helpful ReplyUAD aux sends disabled in X3 and where the buck stops

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brian brock
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Re: UAD problem report coming back as "Contact Technical Support" 2014/01/04 13:45:56 (permalink)
Thanks for checking this out Danny.
 
Here's a recipe that seems to show the problem most of the time on my system using what I think are stock plugs with any UAD system:
 
Start a blank project
Add one audio track, add one bus as an aux send from the audio track, and put some audio in the track.
Add Realverb to the aux send, hit play to hear the beautiful room-like ambience it provides.
Put a legacy 1176 plugin in the track fx bin, hit play.
Copy the 1176 to the second slot in the fx bin, hit play.
If necessary, copy the 1176 again, hit play.
 
What I am seeing is that the Realverb stops processing the sound (but still passes audio, and it's phasey so I think it is not latency-compensated) after one to three 1176 instances.  It doesn't happen with every instance, but it eventually happens every time I test it.
 
The same thing happens with current UAD effects.  Copying the 1176 is just a convenience, the same error happens with new instances.
 
This doesn't happen in Cubase (which has some big differences in the audio engine from Sonar) or Samplitude (whose audio engine is relatively more similar to Sonar's, I think).
 
If you don't see any problems from this, I may have to come back with my hat in my hands, and then eat it...  I can't think of what could be amiss with my system though..
post edited by brian brock - 2014/01/06 13:23:08
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brian brock
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Re: UAD problem report coming back as "Contact Technical Support" 2014/01/04 13:51:59 (permalink)
Lookin at the UAD System Info panel, I see that whenever the reverb stops passing audio (ie when it gets problematically disabled), it is actually unloaded from the UAD card.  It looks like there may be some reshuffling of plugins between the cards, and the verb is getting lost in the shuffle, somehow.
 
Edit - disabling one of the cards doesn't fix the issue, so it's not from reshuffling.  Also, DSP LoadLock and Extra Buffering settings have no effect on the issue.
post edited by brian brock - 2014/01/04 16:11:35
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brian brock
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Re: UAD problem report coming back as "Contact Technical Support" 2014/01/04 13:58:46 (permalink)
Looking at the UAD System Info panel while testing the same scenario in Cubase, the plugins are not being shuffled between the cards each time I add an 1176.  So, my theory is that whatever Sonar is doing which is causing the plugins to be "reshuffled" is also causing the UAD system to believe that the reverb on the aux send is to be unloaded.
 
Later today I'll see if there are any settings in Sonar that affect this, but for the moment it still looks like there's something broken in the relationship between Sonar and UAD...
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Danny Danzi
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Re: UAD problem report coming back as "Contact Technical Support" 2014/01/04 14:52:04 (permalink)
Brian, I just got in....massive snow in my area which is why I didn't get back to you sooner. Give me a few hours to get myself together here and then I'll run some tests and I'll get back to you. My initial thoughts are....the UAD 1 type plugs have always given me a few issues in the later versions of Sonar. (X2 ans X3) The 1176 being one of them...which is built on older technology. So I'm wondering if that may not have something to do with it...as well as the verbs. I'm going to try the tests using your steps then I'm going to replace the verb with the EMT 250 and see if it does anything. I'll be in touch..
 
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Razorwit
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Re: UAD problem report coming back as "Contact Technical Support" 2014/01/04 15:21:42 (permalink)
brian brock
Thanks for checking this out Danny.
 
Here's a recipe that seems to show the problem most of the time on my system using what I think are stock plugs with any UAD system:
 
Start a blank project
Add one audio track, add one bus as an aux send from the audio track, and put some audio in the track.
Add Realverb to the aux send, hit play to hear the beautiful room-like ambience it provides.
Put a legacy 1176 plugin in the track fx bin, hit play.
Copy the 1176 to the second slot in the fx bin, hit play.
If necessary, copy the 1176 again, hit play.
 
What I am seeing is that the Realverb stops processing the sound (but still passes audio, and it's phasey so I think it is not latency-compensated) after one to three 1176 instances.  It doesn't happen with every instance, but it eventually happens every time I test it.
 
The same thing happens with current UAD effects.  Copying the 1176 is just a convenience, the same error happens with new instances.
 
This doesn't happen in Cubase (which has some big differences in the audio engine from Sonar) or Samplitude (whose audio engine is relatively similar, I think).
 
If you don't see any problems from this, I may have to come back with my hat in my hands, and then eat it...  I can't think of what could be amiss with my system though..




Hi Brian,
FWIW, I just followed your recipe and duplicated your behavior after inserting the very first instance of the legacy 1176. The RealVerb plug stopped processing audio and I got phasing. The phasing looks like it's due to signal being present on the aux bus (where the RealVerb plugin is) and PDC still functioning but since the plug isn't doing anything, in terms of both applying reverb AND inducing delay, the signal on the bus is delayed. This results in two slightly out of sync copies of the audio (one on the track and one on the bus) and thus phasing.
 
Just for kicks I removed the 1176 Legacy from the track, disabled and re-enabled the RealVerb plug to make it work again and then added an instance of the new 1176 Rev A to the track. The symptoms came back immediately, so it's not just the Legacy 1176 that's causing a problem.
 
Something is definitely not working here....
 
Dean

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brian brock
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Re: UAD problem report coming back as "Contact Technical Support" 2014/01/04 15:33:16 (permalink)
yeah it happens with current UAD effects (such as the 224 reverb and the mkII 1176)  too - I just used the classics so that it would be easy to reproduce.
 
glad to hear I'm not the only one encountering this.
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brian brock
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Re: UAD problem report coming back as "Contact Technical Support" 2014/01/04 16:16:15 (permalink)
more information -
 
when trying the same thing with the Moog filter instead of the reverb, the Moog also gets disabled, but when re-enabling it I get a message from UAD saying that "the Extra Buffering setting must be enabled when using this host".  This is of course, when Extra Buffering is disabled.  So it strikes me that this could all have something to do with Extra Buffering.
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brian brock
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Re: UAD problem report coming back as "Contact Technical Support" 2014/01/04 16:29:15 (permalink)
CakeAlexS
 
Here is another idea...
 
X3 -> Edit -> Preferences -> Audio -> Playback and recording -> Turn off "Always stream audio through FX".

 
and we have a winner!
 
Turning off "Always stream audio through FX" makes the problem go away.
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brian brock
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Re: UAD problem report coming back as "Contact Technical Support" 2014/01/04 16:31:18 (permalink)
Interestingly, the UAD system info still shows the plugins being "reshuffled" when the 1176 is added, and shows one too few plugins in total (the aux send effect being the missing one).  Then when I hit play, the reverb turns back up in System Info again.
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brian brock
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Re: UAD problem report coming back as "Contact Technical Support" 2014/01/04 16:34:53 (permalink)
needless to say, I prefer to enable "Stream audio through FX". 
 
Cubase has no problem allowing UAD reverb tails to play out...
 
I'd love to hear more reports about this.
 
 
 
I have changed the thread title and added the workaround to the first post.
 
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Danny Danzi
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Re: UAD problem report coming back as "Contact Technical Support" 2014/01/04 16:56:22 (permalink)
Hi Brian,
 
Well, interestingly enough, I cannot make your scenario happen on my end. Nothing stops sending signal...the reverb and the 1176 continues to send both through my tracks and the bus. I decided to add another audio track with a pro verb and an 1176 after it....both audio tracks worked....the one you made me create, the one I created and the bus with the 1176 and the Realverb was still in tact and sending signal with tails after playback stopped. So I'm stumped as far as that goes brother.
 
I am seeing the FX chain issue in pro channel that Mel mentioned to the T. Thankfully I don't use FX chains in PC but I do use them in my FX bins and they work perfectly for me.
 
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#41
brian brock
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Re: UAD problem report coming back as "Contact Technical Support" 2014/01/04 16:59:17 (permalink)
do you have "Always stream audio through FX" checked?
 
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brian brock
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Re: UAD problem report coming back as "Contact Technical Support" 2014/01/04 17:00:40 (permalink)
also, it doesn't disable the aux send all the time - have you tried adding the 1176 several times?
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Philip
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Re: UAD problem report coming back as "Contact Technical Support" 2014/01/04 17:00:46 (permalink)
(This may be related)
 
IIRC, UAD had suggested to me to (about 6 months ago) to *re-enable* UAD-2 Quad in Windows Device Manager
 
Re-enabling the UAD device did help for a period of time (or 2).

Philip  
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Danny Danzi
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Re: UAD problem report coming back as "Contact Technical Support" 2014/01/04 17:25:52 (permalink)
I always have "stream" checked, hence why I can hear effects tails after playback. I never turn that off.
 
Yes, I used multiple instances of the 1176 for the tests for you though it is not my weapon of choice for my stuff. I currently have a project open right now with 7 vocal tracks that have a 33609 and a NEVE 1081 on each track. I have a drum bus with a Fairchild and an instance of dream verb following it, I have a guitar room bus with an 1176SE with RealVerb, a few instances of Helios on a few tracks, an LA2A on my snare and a Fatso on my 2-bus. No issues at all with that line-up. That may not do anything to help you in your situation, but I'm using quite a few UAD plugs in X3 and there are no issues at all. I brought up the plugs while playing the tracks to make sure they were actually doing something and they are working fine for me.
 
I'm not using Sonar x64. Not sure if that has anything to do with anything....I do have 64 and use it on occasion but have had too many issues and anomalies while using it, so I stick with 32 bit without any problems EVER. I have since switched over to all 64 bit plugs when using Sonar 64, but haven't spent much time with it to see if that was my problem. Anyway, sorry I couldn't be more helpful.
 
For what it's worth, all my recording pc's are i7's with 16 gig of RAM, 3 hard drives....one for OS, one for streaming audio, one for samples. We have at least one UAD-2 quad in each box with one that has 2 quads. I run my studio using these pc's roughly 15 hours per day give or take...never any problems (thank God) other than pilot error. :)
 
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brian brock
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Re: UAD problem report coming back as "Contact Technical Support" 2014/01/04 17:39:56 (permalink)
interesting.  If you get a chance to do the same test in Sonar x64, that'd be great.  I will see about testing in 32bit.  I'm using a similar PC - i7, 16 gigs ram, a very robust system - though I only have a couple of Solo cards.  The big difference at the moment that I see is the 32/64 bit thing - I will try to see if that's part of the culprit. 
 
I assume you're using ASIO - what interface?  Anything else that might have an influence?  I've tested at 1024 and 256 buffer settings...
 
Thanks for taking the time to test it. 
 
 
edit - ugh, testing 32 bit Sonar would require me to install it on this machine.  I don't think I can risk having two Sonar X3 installs - too much potential for them to get their streams crossed....
 
Hopefully you, Danny, or someone else can take a look at Sonar in 32 and 64 bit modes and see if this is a 64 bit thing.  At least one other person confirmed it, so I know I'm not completely alone here...
post edited by brian brock - 2014/01/04 18:16:00
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Razorwit
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Re: UAD problem report coming back as "Contact Technical Support" 2014/01/04 18:31:11 (permalink)
64-bit Sonar here Brian. I'm also on a robust system: intel 4930K, 32GB RAM, 2 UAD2-Duo cards, RME HDSPe MADI fx card. I don't have 32-bit installed and I'm a bit afraid to try....
 
 
Dean

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mettelus
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Re: UAD problem report coming back as "Contact Technical Support" 2014/01/04 18:43:45 (permalink)
brian brock
edit - ugh, testing 32 bit Sonar would require me to install it on this machine.  I don't think I can risk having two Sonar X3 installs - too much potential for them to get their streams crossed....


A lot of folks have both the 32-bit and 64-bit versions of SONAR loaded on the same machine without issues. Bob Bone has his set up this way, I believe, and many do this so they can stay with 32-bit plug-ins that they prefer without potential conflicts as Danny alluded to above.

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brian brock
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Re: UAD problem report coming back as "Contact Technical Support" 2014/01/04 19:06:42 (permalink)
well it's good to know that it's not problematic if I have to go that route....
 
So far, 2 64 bit installs have the problem and 1 32 bit install doesn't - would be great to hear from other people as well.
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brian brock
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Re: UAD problem report coming back as "Contact Technical Support" 2014/01/04 19:21:12 (permalink)
In Sonar X2, the problem doesn't happen, but I am reminded that in Sonar X2 the audio engine is generally more glitchy - I think that in moving to X3 Cakewalk changed how it deals with latency-inducing plugins on the fly.  What I hear in X2 is a kind of hiccup right before playback starts (using the same scenario as outlined above).  This hiccup is absent in X3, when it works. 
 
Again, this seems to be an issue with delay compensation to me...  "Always stream audio through FX" might be making X3 try to compensate for added plugins on the fly, causing it to disable and then (only sometimes in my case) re-enable each plugin, perhaps?
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Danny Danzi
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Re: UAD problem report coming back as "Contact Technical Support" 2014/01/04 19:56:46 (permalink)
Will try to get to the x64 test tonight. Yeah, ASIO RME FF 800 at 1024 buffers, 24/48. Will try the x64 as well as on another system using Echo Audiofire 12 just to see if there are any other difference. If I can't get to it tonight, I'll try to get to it tomorrow.
 
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#51
brian brock
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Re: UAD problem report coming back as "Contact Technical Support" 2014/01/04 20:21:40 (permalink)
I just tested in 32bit Sonar, so I'm not sure I need you to.  Still, if you can think of anything going on that'd be great.  Possibly it's an issue Sonar has with using 2 UAD cards in one machine?
 
I have a thread at the uad forum also, perhaps someone there will have an observation.
 
Same problem here in 32 bits.
 
Also, I've found that even with "Always stream audio through FX" checked, I still get the aux send disabled if I add the track effect while playing back - which makes sense, since the "always stream" function is more or less just keeping the audio engine in playback mode all the time.  Actually adding the track effect while playing back is more consistently screwed up.  I'd say it disables the aux send half the time or so.
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Noel Borthwick [Cakewalk]
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Re: UAD problem report coming back as "Contact Technical Support" 2014/01/04 20:33:37 (permalink)
Danny is right. Its possible that this issue is also a side effect of the plugin chaining API. All versions of SONAR since 8.5 use this custom UA API that we implemented for them years ago. 
 
I was in touch with UA fairly recently about this and their response was that this API is no longer actively supported by them at the host level and only used by them internally now. I was also told that they would add a remedy from their end. From our side I have now removed custom UA chaining support from SONAR for the next X3 update so hopefully this shouldn't be an issue going forward.
BTW this isn't really specific to X3 technically - the only reason that you see a difference in behavior is because the UAD driver seems to be testing for a specific SONAR version and masking the error messages - which is why the some UAD warning messages started popping up in X3.

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Splat
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Re: UAD problem report coming back as "Contact Technical Support" 2014/01/04 20:36:26 (permalink)
> for the next X3 update
 
Yey so this appears to be full confirmation that we are going to have X3E :)
Thanks Noel.

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Re: UAD problem report coming back as "Contact Technical Support" 2014/01/04 20:58:07 (permalink)
Finally, a baker with some news on this.  Thanks NOEL!!!!
 
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melmyers
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Re: UAD problem report coming back as "Contact Technical Support" 2014/01/04 21:20:27 (permalink)
Thanks for the input, Noel! It's easier to be patient, knowing decisive action is in the works at Cakewalk and UA.

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brian brock
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Re: UAD problem report coming back as "Contact Technical Support" 2014/01/04 21:21:10 (permalink)
Noel Borthwick [Cakewalk]
I have now removed custom UA chaining support from SONAR for the next X3 update so hopefully this shouldn't be an issue going forward.
BTW this isn't really specific to X3 technically - the only reason that you see a difference in behavior is because the UAD driver seems to be testing for a specific SONAR version and masking the error messages - which is why the some UAD warning messages started popping up in X3.



great to hear that you're making progress on UAD issues.
 
To be clear, there is no error message for the issue I am raising.  The only error message I see regularly from UAD effects is the -21 UAD plugins separated by other plugin error.  This is a different problem which actually disables processing on aux sends - I think it could easily also be an issue with chaining behavior, given some of my observations, but there's no error message that used to get masked here.
 
I hope that the problem I am raising is also fixed by your changes for the next update.  Is that likely?
 
Also, any rough idea on a timeline for the fix? 
Thanks.
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Splat
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Re: UAD problem report coming back as "Contact Technical Support" 2014/01/05 00:36:13 (permalink)
It really sounds like Danny is using different DLL's. I suggest comparing notes if he still isn't experiencing issues.
 
Also Danny what version of Sonar are you using, and what operating system?
 
Again if people could update their footers with their specs things might become a little more obvious just from glancing down the thread top to bottom...

Thanks..

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Anderton
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Re: UAD problem report coming back as "Contact Technical Support" 2014/01/05 01:18:00 (permalink)
Interesting. I'm still on UA software 6.4, and it works fine. I can put effects in bins, buses, whatever. Maybe this is an instance where "if it ain't broke, don't fix it" has served me well.

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Razorwit
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Re: UAD problem report coming back as "Contact Technical Support" 2014/01/05 10:16:13 (permalink)
Hi Brian,
One interesting piece of data: this morning I came into the studio to try and replicate fixing the UAD problem by un-checking "Always Stream Audio Through FX". First thing I did was once again replicate the problem by using your recipe. After successfully replicating I went to turn off that setting only to discover it was already off.
 
So, to summarize, I have successfully replicated the problem multiple times with "Always Stream Audio Through FX" un-checked.
 
Just some info to add...
 
Dean

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