UAD latest update with Sonar Plat and Win 7?

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Danny Danzi
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2016/11/11 13:57:38 (permalink)

UAD latest update with Sonar Plat and Win 7?

Are any of you running the latest UAD updates using Windows 7 in Sonar plat? Just wondering how you are doing with everything? I've heard some horror stories about updating and am using 8.3 at the moment. I have a few little issues here and there, most of which have always been there for UAD.
 
You know, the sample rate message that comes every once in a while and one of the new ones I've been seeing is "one or more UAD plugins have been shut down. If the problem persists, contact UAD support. Shut your machine completely off and reboot." Something to that effect. My other two main issues are, sometimes the GUI does not move in real time. Like, meters are frozen yet if you switch the plug off and on, it IS working. Clicking X and reopening inside the FX bin shows the plug has updated since I've seen it last, but the meters are frozen. This fixes itself eventually.
 
The other issue I get is presets are really weird in how they act. Example, some UAD 2 plugs like Ocean Way....open a preset, tweak it in a Sonar project, save the project, reopen, and the plug has reverted back to one of the presets that is NOT the way I left it. I've been crying about this for quite a while now, but it is what it is. UAD doesn't test on Sonar, and the few times I've reached out to the Bakers for help on this, they haven't been able to help. Then I read something about plug load balancing and UAD plugs or something and I don't know what to do. LOL!
 
Not really crying for help here as I have accepted either: (unless someone knows the answers to some of these above)
 
a) UAD has flaws that can't be fixed
b) compatibility issues on my system
c) issues within Sonar
d) all of the above
 
I'm more interested in how you guys on Windows 7 and Sonar plat are doing with the UAD stuff. Thanks in advance.
 
-Danny

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    THambrecht
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    Re: UAD latest update with Sonar Plat and Win 7? 2016/11/11 17:14:09 (permalink)
    Maybe the problem is windows 7 itself.
    I'm working with UAD and Windows 10 and currently I see no problems with the newest UAD updates. I never used UAD with Windows 7 or 8.
    Applying effects (VST-plugins to an audiotrack) ist almost twice as fast with "load balancing = on". But I have not tested if UAD-plugins are also faster. I would have to test that.


     

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    #2
    btsabq
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    Re: UAD latest update with Sonar Plat and Win 7? 2016/11/11 17:43:56 (permalink)
    I have been using UAD v9 in Windows 7 64 bit and the latest version of SPLAT without any issues.  I do not use the plugin load balancing feature because it seems to mess with my BFD3 but as far as I know the UAD plugins do not make use of it anyway.  Be careful if you demo the API 2500...man it's good :)  that and the Zener Limiter are awesome!

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    #3
    PhilW
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    Re: UAD latest update with Sonar Plat and Win 7? 2016/11/11 18:00:22 (permalink)
    "Something to that effect. My other two main issues are, sometimes the GUI does not move in real time. Like, meters are frozen yet if you switch the plug off and on, it IS working".
     
    I've reported the exact same problem here in the forums:
     
    http://forum.cakewalk.com/UAD-Plugin-UI-Stops-Showing-Status-m3364796.aspx#3365917
     
    and a few other people reported the same problem. The good news is that I haven't seen it lately, since UAD 8.7 and Sonar Plat September update so maybe it's corrected somewhere.
     
    I'm currently on UAD 9.0, PCIe card, Windows 10, and no issues with Sonar October 2016.
    #4
    Danny Danzi
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    Re: UAD latest update with Sonar Plat and Win 7? 2016/11/11 19:04:43 (permalink)
    THambrecht
    Maybe the problem is windows 7 itself.
    I'm working with UAD and Windows 10 and currently I see no problems with the newest UAD updates. I never used UAD with Windows 7 or 8.
    Applying effects (VST-plugins to an audiotrack) ist almost twice as fast with "load balancing = on". But I have not tested if UAD-plugins are also faster. I would have to test that.


     




    Nah, I do not believe it's Windows 7. It has worked flawlessly for me on 7 in the past. It's either a Sonar update or a UAD update. UAD doesn't test in house anymore using Sonar, so we're pretty left in the cold unless someone from the Bakery can work their magic.
     
    btsabq
    I have been using UAD v9 in Windows 7 64 bit and the latest version of SPLAT without any issues.  I do not use the plugin load balancing feature because it seems to mess with my BFD3 but as far as I know the UAD plugins do not make use of it anyway.  Be careful if you demo the API 2500...man it's good :)  that and the Zener Limiter are awesome!




    That's what I was looking for, thank you! I already have the API in Waves....it's my favorite compressor of all time. :)
     
    PhilW
    "Something to that effect. My other two main issues are, sometimes the GUI does not move in real time. Like, meters are frozen yet if you switch the plug off and on, it IS working".
     
    I've reported the exact same problem here in the forums:
     
    http://forum.cakewalk.com/UAD-Plugin-UI-Stops-Showing-Status-m3364796.aspx#3365917
     
    and a few other people reported the same problem. The good news is that I haven't seen it lately, since UAD 8.7 and Sonar Plat September update so maybe it's corrected somewhere.
     
    I'm currently on UAD 9.0, PCIe card, Windows 10, and no issues with Sonar October 2016.




    Yeah I've reported a few things also. Glad the issue isn't happening for you. Maybe they fixed something in the new version. I'll give it a try...thanks for the replies, guys.
     
    If any other Win 7 users have any info, I'd love to hear what you've experienced. :)
     
    -Danny

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    Tom B
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    Re: UAD latest update with Sonar Plat and Win 7? 2016/11/11 20:00:30 (permalink)
    I'm currently running SONAR Platinum (2016.10) with slightly older UAD PCIe software (rev 8.4.0). This is on Windows 7 Pro.  I have not run into any significant problems lately.  I remember the UAD meter freeze issue, but haven't seen that happen in at least 6 months (probably longer). 
     
    The biggest UAD-SONAR problem I've seen in the recent past, SONAR occasionally crashed when deleting UAD plug-ins.  I may have been trying to delete during playback.  I still tend to 'save'  before deleting UAD plug-ins.
     

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    PhilW
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    Re: UAD latest update with Sonar Plat and Win 7? 2016/11/11 20:58:42 (permalink)
    Tom B
    <snip>
     
    The biggest UAD-SONAR problem I've seen in the recent past, SONAR occasionally crashed when deleting UAD plug-ins.  I may have been trying to delete during playback.  I still tend to 'save'  before deleting UAD plug-ins.
     


    Me too, I get that crash occasionally, but UAD 8.7 and up + Sonar September 2016 seems to be more stable in this area. I haven't had the crash for a couple of months now.
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    bapu
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    Re: UAD latest update with Sonar Plat and Win 7? 2016/11/12 01:13:42 (permalink)
    Danny,
     
    I used UAD 8.x on Win 7 Pro 64bit right up to switching over to Win 10 Pro 64bit. No problems. Last week sometime I updated to UAD v9.x. Still no problems.
     
    Sorry bro, wish I could help with or confirm the problems you're having.
     
    #8
    Mwah
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    Re: UAD latest update with Sonar Plat and Win 7? 2016/11/12 06:45:45 (permalink)
    Tom BThe biggest UAD-SONAR problem I've seen in the recent past, SONAR occasionally crashed when deleting UAD plug-ins.  I may have been trying to delete during playback.  I still tend to 'save'  before deleting UAD plug-ins.



    I have had that, too, with UAD 9, Windows 10 64-bit and SPLAT. Not often, but a couple of times.
     
    One weird and somewhat annoying thing I have had is with the Ocean Way Studios plugin: when re-opening a project, OWS seems to revert to the default setting (Remic, Studio A, drums) even though the drop-down menu window shows whatever I have chosen (and tweaked) last time. I had this an year or two ago, I think it disappeared with UAD and Sonar updates and now it seems to be back.

    Asus P8P67 Deluxe, Rev 3.0 • Intel Core i5 2500K 3.3 GHz • 32 GT RAM •  RME Fireface 800 • UAD-2 Octo + Quad + Duo • Windows 10 64bit • Sonar Platinum • Kontakt 5 • Adobe Audition CS6 • (Where ever you go, there you are.)
    #9
    Anderton
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    Re: UAD latest update with Sonar Plat and Win 7? 2016/11/12 10:14:17 (permalink)
    Danny Danzi
    UAD doesn't test in house anymore using Sonar, so we're pretty left in the cold unless someone from the Bakery can work their magic.

     
    FWIW they do test with SONAR, however they don't officially support SONAR. This is true of a lot of companies with a lot of programs. Mostly it's about support teams maintaining a high level of expertise for the programs they consider as having the greatest number of users, as opposed to knowing "a little bit about everything." 
     
    Actually Cakewalk does the same thing with the Mac. Everyone knows SONAR works with Boot Camp, and Cakewalk tests it with the Mac. However Cakewalk doesn't officially support it on the Mac because they don't want to have to field questions like "Why do my VST plug-ins that work in Logic not work with SONAR running under boot camp?"
     

    The first 3 books in "The Musician's Guide to Home Recording" series are available from Hal Leonard and http://www.reverb.com. Listen to my music on http://www.YouTube.com/thecraiganderton, and visit http://www.craiganderton.com. Thanks!
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    Danny Danzi
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    Re: UAD latest update with Sonar Plat and Win 7? 2016/11/12 11:34:29 (permalink)
    Mwah
    Tom BThe biggest UAD-SONAR problem I've seen in the recent past, SONAR occasionally crashed when deleting UAD plug-ins.  I may have been trying to delete during playback.  I still tend to 'save'  before deleting UAD plug-ins.



    I have had that, too, with UAD 9, Windows 10 64-bit and SPLAT. Not often, but a couple of times.
     
    One weird and somewhat annoying thing I have had is with the Ocean Way Studios plugin: when re-opening a project, OWS seems to revert to the default setting (Remic, Studio A, drums) even though the drop-down menu window shows whatever I have chosen (and tweaked) last time. I had this an year or two ago, I think it disappeared with UAD and Sonar updates and now it seems to be back.


    Finally someone that has the weird ocean way issue! I thought I was the only one! Hahaha! Unfortunately there are a few UAD 2 plugs that have done this. I don't remember which at the moment because I always save whatever state I'm in inside the plug menu each time. That is the only work around for this issue. It sucks so bad, especially if you forget to save the plug in state.

    I've since switched to version 9 of UAD and will see how things go. Thanks for the replies everyone.

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    #11
    Danny Danzi
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    Re: UAD latest update with Sonar Plat and Win 7? 2016/11/12 11:45:04 (permalink)
    Anderton
    Danny Danzi
    UAD doesn't test in house anymore using Sonar, so we're pretty left in the cold unless someone from the Bakery can work their magic.

     
    FWIW they do test with SONAR, however they don't officially support SONAR. This is true of a lot of companies with a lot of programs. Mostly it's about support teams maintaining a high level of expertise for the programs they consider as having the greatest number of users, as opposed to knowing "a little bit about everything." 
     
    Actually Cakewalk does the same thing with the Mac. Everyone knows SONAR works with Boot Camp, and Cakewalk tests it with the Mac. However Cakewalk doesn't officially support it on the Mac because they don't want to have to field questions like "Why do my VST plug-ins that work in Logic not work with SONAR running under boot camp?"
     


    Actually Craig, their tech support told me they do NOT test on SONAR at all. I spoke to two different tech support guys and they both said the same thing. I know you have connections and lots of inside information, but they are telling customers they aren't. One guy made a mention of them having to specifically create stuff for SONAR (remember the UAD SONAR only option on the UAD 1 cards?) and they just felt it wasn't worth it for them to work with us anymore. He didn't say why. He just said SONAR isn't supported nor do they test on it to even look into any of the issues I was reporting.

    I felt like flying out there and choking him. Here I am with two octo cards and two duo cards, and you no longer test on or support my DAW? I wish there was something better.....I'd abandon them in a heartbeat. If the slate plugs weren't so dirty sounding and their support was better, that would be an alternative....but, it is what it is.

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    #12
    PhilW
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    Re: UAD latest update with Sonar Plat and Win 7? 2016/11/12 14:28:47 (permalink)
    Oh well I spoke too soon about Sonar/UAD compatibility. I just deleted a UAD plugin and Sonar crashed. It threw up about a dozen UAC elevation dialogs (I thought there might be a loop) so Faultreporter.exe fired off that many times. The dump went to Cakewalk with my comments, maybe this one can get fixed because it is a longstanding issue.
    #13
    Danny Danzi
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    Re: UAD latest update with Sonar Plat and Win 7? 2016/11/12 14:48:24 (permalink)
    PhilW
    Oh well I spoke too soon about Sonar/UAD compatibility. I just deleted a UAD plugin and Sonar crashed. It threw up about a dozen UAC elevation dialogs (I thought there might be a loop) so Faultreporter.exe fired off that many times. The dump went to Cakewalk with my comments, maybe this one can get fixed because it is a longstanding issue.


    Hope it gets fixed. I can't say I've ever run into that one, Phil. Just for the heck of it, do you run any other DAW programs? Maybe try reaper and see if it happens there. The ocean way thing we talked about happens in reaper too but doesn't happen in Studio One 2.

    When I installed 9.0 this morning, I inserted and.deleted several plugs with no.error or crashing. The only thing I did get was, sometimes the project would sound out of sync upon inserting or deleting a plug and I'd just have to stop/start playback and it would be fine.

    For what it's worth, I have found it good practice to always stop SONAR when inserting plugs or deleting them. On some things like Sonitus, I don't stop playback. But for the nastier plugs like UAD or some of the Waves stuff, I stop playback.

    For all VSTi plugs, I stop playback at all times as I have had many a crash while audio is playing. Doing this has cut down my SONAR crashes down to about 1-2 per month or less. My biggest crash problem has been forgetting to wait for SONAR to close and shut all its lights down after x-ing out of a project.

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    wst3
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    Re: UAD latest update with Sonar Plat and Win 7? 2016/11/12 15:34:42 (permalink)
    I'm using current versions of Sonar, UAD, and Win10 (the later ain't exactly voluntary<G>!)...
     
    I've run into two problems, neither is in any way new:
    1. the dreaded crash while removing a UAD Plug-in... hasn't happened in quite a while now, and when it did it was pretty rare, but you know, once bitten, so I am really careful, maybe a good thing, maybe I shouldn't have  to be so careful?
    2. the dreaded plug-in won't load bug, rarer than it used to be, but still happens. Again there is a work-around, but it is annoying.
    My system includes a PCIe Quad and an Apollo Twin USB.

    In speaking with UA Tech Support I'm told this problem is a timing problem, and I don't remember the details (I'll try to dig up the email) but it has something to do with the say UA  asks about resources and Sonar reports them. Their suspicion is that the same mechanism causes the crashes.

    As far as support goes, it appears that the do test with Sonar, maybe on an as-needed basis, but they are familiar with Sonar. They don't, yet, support Sonar as an official platform, but I have been told, a couple of times, that it is in their roadmap. They don't say when, and it would be impolite to ask...

    As a rule I upgrade UA the day I learn about the  new version, always anxious to try new plugins! This did cause problems once, some time ago, but their releases have been among the most  stable I use.

    I also upgrade Sonar immediately these days, because the roll-back works so well there is no risk any more.

    Other than that I usually wait for the second drop - I ignored this advice recently with NI Kontakt v5.6, and I really wish I'd have waited... oh well.

    I was running Windows 7 up until sometime this summer - I upgraded to Windows 10 - on a spare drive - just to see what was what. I'm not blown away by Win10, but neither have I run into any show stoppers, so I never bothered to go back to Win7.

    Last observation - ignoring the two bugs I mentioned the only risk to installing a newer version is that you might like one  of the new plugins<G>!

    -- Bill
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    #15
    bapu
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    Re: UAD latest update with Sonar Plat and Win 7? 2016/11/12 21:57:38 (permalink)
    OK, this is weird.
     
    I had the disabled message today about 10 times in a row.
     
    Now this is probably unrelated, but it just so happens that after I got those messages I decided to do some maintenance. My iLok drivers needed updating. So I updated them and on a whim I opened the same project that my UAD plugs were disabled and now they are not.
     
    WTH??!!??
    #16
    Danny Danzi
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    Re: UAD latest update with Sonar Plat and Win 7? 2016/11/12 23:46:36 (permalink)
    bapu
    OK, this is weird.
     
    I had the disabled message today about 10 times in a row.
     
    Now this is probably unrelated, but it just so happens that after I got those messages I decided to do some maintenance. My iLok drivers needed updating. So I updated them and on a whim I opened the same project that my UAD plugs were disabled and now they are not.
     
    WTH??!!??


    Always something with these plugs! Unless we:

    1. Get more popular to where they test on us
    2. Sir Noel can work magic
    3. We get a UAD guy on the inside

    We're on our own, Ed! I once told their support guys that I would test on SONAR for them and I wanted nothing from them other than to help make UAD work right for us. They STILL turned me down. Lol!

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    Billy Buck
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    Re: UAD latest update with Sonar Plat and Win 7? 2016/11/13 08:07:13 (permalink)
    PhilW
    Tom B
    <snip>
     
    The biggest UAD-SONAR problem I've seen in the recent past, SONAR occasionally crashed when deleting UAD plug-ins.  I may have been trying to delete during playback.  I still tend to 'save'  before deleting UAD plug-ins.
     


    Me too, I get that crash occasionally, but UAD 8.7 and up + Sonar September 2016 seems to be more stable in this area. I haven't had the crash for a couple of months now.




    This is a known "well documented" on going issue that I wish Cake/UA would get resolved for their customers. I actually think it is more in Cakes court, as it only seems to happen in SONAR and only in the last couple of years. Never happened in earlier versions of SONAR (SONAR 8.5, SONAR X1,2,3, etc). If you can't delete multiple UAD plug-ins from a SONAR project without crashing said app.....then that is a BIG problem.
     
    I've taken up my time, done my part and even reported the show stopping issue to both Cake & UA with detailed repro's (repro's 100% everytime) and still nothing gets done. It makes me wonder do these bug reports even get read. Sorry, I needed to air my little rant. 
     
    http://forum.cakewalk.com/Deleting-successive-UAD-plugin-instances-causes-a-SONAR-crash-CTD-NOT-FIXED-m3368651.aspx
     
    Cheers,
     
    Billy Buck

    Win 10 Pro x64 | i7 4770k | ASUS Z87 Deluxe/Quad w/ TB 2.0 | 16GB Corsair RAM | Apollo Twin Duo USB | UAD Satellite Octo USB | UAD-2 Quad + UAD-2 Solo PCIe | SONAR Platinum x64 | REAPER 5 x64| TranzPort


    #18
    Anderton
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    Re: UAD latest update with Sonar Plat and Win 7? 2016/11/13 10:49:04 (permalink)
    Danny Danzi
    Actually Craig, their tech support told me they do NOT test on SONAR at all. I spoke to two different tech support guys and they both said the same thing. I know you have connections and lots of inside information, but they are telling customers they aren't. 



    It was not a support person who told me, it was someone connected with engineering. The reason for the dialog was because of the Pro Review I'm doing of the Apollo USB Twin on Harmony Central, and my telling them I'd be using SONAR as the main software for testing with the system. 
     
    I suppose it also depends on your definition of "test" - whether you mean testing every permutation and combination, or a go/no go type of thing. That said...I'm using the latest UA software/SONAR/Windows and not having problems but I rarely do mass removals of plug-ins, either. 

    The first 3 books in "The Musician's Guide to Home Recording" series are available from Hal Leonard and http://www.reverb.com. Listen to my music on http://www.YouTube.com/thecraiganderton, and visit http://www.craiganderton.com. Thanks!
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    bapu
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    Re: UAD latest update with Sonar Plat and Win 7? 2016/11/13 11:41:05 (permalink)
    I was not doing the removals. I was just getting the disabled message.
     
    FWIW, I got these disabled messages in a 24/48 project and up until lately I work in 24/44.1. 
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    bapu
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    Re: UAD latest update with Sonar Plat and Win 7? 2016/11/13 11:42:47 (permalink)
    wst3
    In speaking with UA Tech Support I'm told this problem is a timing problem, and I don't remember the details (I'll try to dig up the email) but it has something to do with the say UA  asks about resources and Sonar reports them. Their suspicion is that the same mechanism causes the crashes.


    Please do try and dig up that email. It might help to post it here in case Noel does check in here.
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    wst3
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    Re: UAD latest update with Sonar Plat and Win 7? 2016/11/13 12:11:29 (permalink)
    Billy Buck
    This is a known "well documented" on going issue that I wish Cake/UA would get resolved for their customers. I actually think it is more in Cakes court, as it only seems to happen in SONAR and only in the last couple of years. Never happened in earlier versions of SONAR (SONAR 8.5, SONAR X1,2,3, etc). If you can't delete multiple UAD plug-ins from a SONAR project without crashing said app.....then that is a BIG problem.



    Could not agree more on all counts...
     
    I've reported the audio dropout issue to both Cakewalk and UA, but I haven't been able to reliably repro this deleted plugin causes crash... how many plug-ins do you delete before you get  the crash? From the video it looked like three. If I can find a way to reproduce it I'll add on to your bug reports.

    Maybe I'm naive, but I think both companies do read their bug reports. I think bugs get prioritized by how many customers are affected, and it feels like Sonar users who use UAD plugins is a small number, partly because UA still does not support, officially, Sonar.

    Anyway, let me know what  I can do!

    -- Bill
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    #22
    bapu
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    Re: UAD latest update with Sonar Plat and Win 7? 2016/11/14 16:56:03 (permalink)
    Worked in the DAW all day yesterday. Not one DISABLED message. 
     
    Previously I did press submit for the UAD error report send whenever I got that message.
    #23
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