brundlefly

Zyler Vega
Sorry you're having trouble. Please use the Problem Reporter to submit your issues.

The problem with this suggestion is that the ratio of time it takes to report a problem to the time it takes to find one these days  is about 10:1. I could literally have spent 100 hours reporting problems in X1 alone if I had the patience and could afford the time. I've given up reporting all but the most egregious and persistent issues.

Life really would be so much easier if Cakewalk would just make the Problem Reporter searchable so users could find an existing report, and add their names to an "affected users" list, maybe with an option to add comments if they have a different or clearer way of describing or demonstrating it.

The Problem Reporter makes me absolutely crazy. At the very least, you could incorporate a cookie to remember the user profile, product info and system config based on user login so we don't have to enter all of that every time.

Also when status updates are sent to us, we need to be able to reply to those directly. I've had to resubmit several reports because issues were closed as Fixed, Working as Intended, or Not Reproducible when they were not in fact fixed and when every forum member who has tried it can reproduce it, and agrees it can't possibly be WAD. It's extremely frustrating when that happens, and support tells you to submit a new problem report.

Life really would be so much easier if Cakewalk would just make the Problem Reporter searchable so users could find an existing report, and add their names to an "affected users" list, maybe with an option to add comments if they have a different or clearer way of describing or demonstrating it.

 
I think this is an excellent idea. A user could include their serial number in the comment section, so Cakewalk will know it's a registered user confirming the bug.

chuckebaby


another great post by someone who doesnt even describe his problem..if your such a vetern with p.c.'s maybe you could try by explaining your situation rather than coming on here on your first ever post and threatening to give it all up..see if i was having problems i would try to use this forum to my advantage as some very smart people in here..your post reeks of a troll like attitude where an example:if my girlfriend cheats on me ,im going to spread her name all around town .sorry to hear about your problems..but then again what are your problems?

Chuck, this is an emotional, misguided response.  My whole point is that the issues are too much of a pile to even list at this point.  Troll, attitude, whatever.  That is more attitude than anything I said or implied.

My problems are many.  Corrupt downloads; bad download idea; corrupt discs; failing plugins, patches that don't know how to overwrite Sonarpdr.exe, crashing projects, graphic mishaps, crackles with conservative latency.  Would you post every one of these and more?  Would you bother to report them all, seeing that so many other things are going on just like these?

And as for reporting, I called Sonar and wrote them when my downloads would not work, asking for the discs, and no one got back to me for six weeks.  Now, to be fair, that may have been an uncommon thing.  But really, who needs it?

I also understand the idea of oddball configurations, cheap cards, overloaded systems, two-million background tasks, etc., but I have none of those issues.  In fact, my PC builder has accounts with major university music labs, and they all use either Sonar 8 or Samplitude 11!  He's built hundreds of them like mine, with a keen focus on compatibility and the DAW's needs.

I wish I was one of the happy folks.  I do.

But were I one of them, I would not be on here buddying-up to other rah-rah folks and putting others down like weak frat boys.  After reading a bit more here today, I see that this is common, and I see who the core girlies are.  It's sick.

chuckebaby

vintagevibe

chuckebaby


another great post by someone who doesn't even describe his problem..if your such a vetern with p.c.'s maybe you could try by explaining your situation rather than coming on here on your first ever post and threatening to give it all up..see if i was having problems i would try to use this forum to my advantage as some very smart people in here..your post reeks of a troll like attitude where an example:if my girlfriend cheats on me ,im going to spread her name all around town .sorry to hear about your problems..but then again what are your problems?

You post is probably why he doesn't report all his problems.  Anyone who is unhappy is a suspected troll.  If he doesn't have the luxury of stopping his production to endlessly troubleshoot on a forum that disses anyone who says negative things about Sonar, well that just proves he's a troll.  X1 is a nightmare for many people.  I use 8.5 as a significant part of my income and I refuse to spend my time troubleshooting or relearning a new program for no worthwhile reason. 

normaly when i see someone without a signiture set up there not looking for help or to help. .but i guess we all have different views on what proffessional is.so sad to see you warding off almost everyone on this thread for this user who created an ccount today to lash out.is what you did too?did you create your account so you could complain about how difficult it is using software...i guess we have different views on how we should start our first post..mine was "hi im a newbie and im looking to find some informaition on a problem i have"..what was yours?im sure if this is what you call professional considering you are clearly stating you are one.than i wouldnt want to do buisiness with someone like that.
the people with real complaints..those people are different..those are sonar users who want to help themself..even in there time of frustration you can still sence a need of wanting to work their problems out.but then we have those trolls who dont state their problems they complain about how bad their cakewalk software is and even seem to avoid the problem in question.interesting the you stick up for behavior like this...hmmmm?
as far as learning a new program for no apperent reason?good thing your speaking for yourself.

Charlie, you make a million potentially invalid assumptions -- you're way out on a limb.  Posters could have watched for months and actually have been turned off by the atmosphere here.  I was.  I posted finally to just put my corner of the truth into the soup so that some level of reality could be absorbed by Roland.  I don't want to argue with any of you because that is for when we're face-to-face.  I really just want Roland to know that things have changed, and that a very pleased historical user has said so.  My post was NOT intended to list details; rather, it was to say "There's a muddy elephant in my studio!"

My problems are many. Corrupt downloads; bad download idea; corrupt discs; failing plugins, patches that don't know how to overwrite Sonarpdr.exe, crashing projects, graphic mishaps, crackles with conservative latency. Would you post every one of these and more?

I would think you have a very screwed up setup to have all those problems. I would be a little upset if I had all those too. Because I know that I and tons of others are not having all those problems I would want to find the cause of them. See if I might be able to fix them.

The forum is as full of people stating that things are working well for them as there are those that have problems. That should give you some hope in getting it working.

It may take a total reworking of your setup; a reinstall or an upgrade to a new OS. We do know that X1 does run well. That is a fact. Now how to get you there is a question.

If you want to try we are here to be as helpful as we can.

If you've been using SONAR for such a long time (and assuming Cakewalk pro before that) then you've got a lot invested in the software, all that face-time makes for skill that has its own value.

Having a bad download experience would not something that would make me chuck all that investment out the window. It would probably make me throw things around the room and cuss quite a bit but I wouldn't even think to abandon all that time spent because of it.

The only points that I would consider the DAW's future in peril over are the performance ones you mention. After all is said and done, it either works or it don't. Those problems are not usually solved easily and in one step. If you've been using a DAW for 20+ years you know how complicated the fine-tuning and performance-seeking tweaks are. You would also know how many external factors come into play: drivers, hardware, power, drivers, and of course, drivers.

I usually find asking the forum (or even Cakewalk) for help in trying to troubleshoot yields more gold than telling the forum you're giving up. Not to say you'll necessarily find the answer, or that you won't have things confirmed you don't like about X1...but there's no prize for giving up trying to solve your own problems.

siger


I've used Cakewalk and Sonar since 1990, and I've always been happy with most of it.  I've done probably about 120 full-fledged projects with it, and promoted it to many colleagues and associates with pride.

This X1 thing is a whole other story.  It has been a problem from the very beginning.  It is certainly not ready for the market that it sells to, in my opinion (the "any PC, any interface" market).

From download distribution and the inherent capability for data transmission errors to DVD install disks with data errors, to crashes in a whole variety of situations, to incompatibility with major soft-synths and audio plugins (that work fine with Sonar 8), to overlooked installation problems with Dimension -- it's been a frustrating nightmare, as far as software goes.

I'm a veteran on PCs and with multimedia software from the very top shelf.  I have used Sonar 8 with Adobe Premier Pro and other complex packages with nary a real complaint.  Again, I loved Sonar while my colleagues were telling me to use ProTools.  But now, now it is over with me and Sonar.

If one is "stuck" with a package due to all his projects being locked-in to that software, that is unfortunate.  I have Sonar 8 on a dual-boot system and can, for now, go back any time I need to work on older projects.  For my future, though, I'm gone from this batch of issues.  I have identical systems (hardware) with ProTools, Samplitude 11 (what a wonder) and, just to check it out, Reaper.  Not one of them has had one single crash, incompatibility or limitation with any of my software.

I didn't even have to ask "Why stay?"  There is no reason to be locked to a PC trying to get a DAW to work when so many others work just fine.

This may be hastily and defensively labeled a "vent", but also it is a valuable piece of the overall customer status situation that someone looking here to evaluate purchasing this product can read and think about.  And for any arguments about me commenting on X1 this way, I'll stop if I get my $99 back. 

I respect your post and agree with many of your points and the overall strategy of the post. I'm still remaining patient in the hopes Cakewalk will eventually make good. But the absurdity of the number of problems encountered by so many is unconscionable.

Sorry to hear about the problems you are experiencing - I would suggest getting contact with tech support so they can assist you.  Based on the descriptions in your OP these are not normal problems that everyone is experiencing.  Alternatively if you have specific questions about what is going on don't hesitate to ask them here and maybe somebody can help.

@brundlefly the problem reporter cannot remember all of your system specific information as this is subject to change and often times the Quality Assurance team needs this information to reproduce a problem.  Unfortunately past experience has shown that relying on users to keep this updated does not work.   Our technical support team OTOH does use a system like you describe to store system information on subsequent phone calls and emails.