What do you think of JRRshop?

I've ordered minimal stuff from them but recently ordered a Faderport 8 from them 9 days ago and have yet to get a tracking number, shipping info, etc...which I was informed I would get when the Faderport 8 shipped.   I called JRRshop up and said it was being drop shipped directly from Presonus and "it was out of their hands" at this point.  I then called Presonus, they wouldn't give me any info, because they said JRRshop is their "customer".  Giving a chunk of cash to a vender and not hearing any updates, progress, ... is a little disturbing since we've gone over a week now from when they got payment.
 
I will say I got a "gift certificate" from them, for the price difference between a Black Friday cost and a Sonar customer crossgrade to Studio One.  That took about 4 days and 1/2 dozen emails, but they were nice enough to honor the difference, after the fact.  
 
Any rate...BOTH JRRshop and Presonus told me the only thing I can do at this point is the wait (on them).  So ....how long to you give them?  I realize a week+ isn't all that much time, but NO INFO from an online vendor seems a little out of line.  Seems they could call PreSonus and get some sort of update.

When I bought Studio One from them last week and didn't hear from them after a few days, I called them on the phone.  A very friendly person answered and quickly looked up the status of my order.  Have since received the license.  I was pleased and impressed, and will do business with them again.

I wonder how much of this is down to Presonus. I ordered Studio One Pro and Notion from JJR last week and was expecting my licenses almost instantly. I contacted JJR after a day and they said they were waiting on Presonus and that I should get the S1 license soon, but that the Notion license may take longer. It took about 2 days to get the S1 license through, but still no Notion license. I think S1 has been a favorite for many Sonarians so I imagine they have been snowed under with orders and that has probably put some stress on the system.

I also have nothing but praise for JRR Shop. Sometimes there have been waits but everything always goes perfectly.

I contacted JRRshop today to see if they could see what's going on in Baton Rouge (PreSonus).  JRR replied fairly quickly...but apparently they were told it's inventory counting time and the item will ship when that is complete....however PreSonus didn't offer any estimated time frame, etc.  

Well PreSonus called me today after I posted in the PreSonus forums.  The VP of marketing told me to email him.  He then called today and said they didn't have any orders from JRRshop for me, but they have them in stock.  Said he'd get back to me after calling JRRshop.  BOTH JRRshop and Presonus have my order #, address, phone...etc.
8 business days later and a weekend without shipping is....eh....  PreSonus has yet to get back to me after a day of checking.

JRRshop hasn't bothered to follow up either.  They only replied when I asked them what was going on...but didn't have any answers as what specifically was happening.

I'm not in a "life or death" hurry....but losing track of the order, no initiative on their ends....
 
Oh...btw I started a support 'ticket' with PreSonus...a week ago....  they gave me a ticket number...but it's empty in the description.  So I have no idea what's going on with that either.
 
You'd think musicians or "drummers" ran these companies  :-D
 

Well I have the Studio One crossgrade in my shopping cart at JRR, but I'm waiting to see how this works out...still running the demo.  Also have the crossgrade discount code for direct purchase from the PreSonus store.
 
Never had any issues with JRR in the past.  Maybe it's just the holiday sales rush, combined with the recent website issues, combined with the Sonar ex-pats placing an extra heavy load on them...

I had a problem years ago where I bought the full version of Midi Quest from them. Three weeks passed and it still hadn't shipped. They told me that it was ordered from a third party, and they were having trouble getting it in. I asked for a refund and received it. Ordered other items, and never had a problem, so I didn't hold it against them.
 
 

Just noticed that Guitar Center has the Faderport 8 listed as "Available 1-05-18, you will not be charged until order ships".
 
Must be a supply back-order situation...
 
And Sweetwater says "arriving soon".

Uncle E helped me with my Studio One problem from his home. A lot of dedication. Within 20 minutes everything was golden.

Overall I've had great experiences with them, but I ordered the new Softube plugin at the introductory price yesterday morning. They sent an email with a subject line saying that it had my serial number within an hour or less... But it only had the download link with no serial number to register. Emailed them back and waiting for a response. I'm sure they'll work it out, and hoping sooner than later.

I just got off the phone with JRR.  Their support totally sucks.  They haven't done anything since a week ago and said they are still waiting on PreSonus.  They haven't responded to my emails (hence why I called them today) and they said they may just be overwhelmed and "picking away" at them.  
Why they would let open orders sit now for almost two weeks without offering any updates, is beyond me.  Telling me just to wait isn't an update.
You can be nice up to a point, but their phone call totally pissed me off today.

I finally emailed to the above address.  Thx Fleer.

Honestly, try ordering to anywhere that isn't the States.... 2 weeks is nothing.