Helpful ReplyWill the door be closed on Lifetime updates after August?

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irgroup1
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Re: Will the door be closed on Lifetime updates after August? 2016/08/05 23:22:10 (permalink)
Joey Adams [Cakewalk]
irgroup1
I purchased my lifetime update on May 25th. Not only haven't I gotten any updates, but Sonar is no longer listed under my account. Sent a note to Support.  Still waiting to hear something.  Anything.



You're all set. Thanks for your patience. 
 
Briankw
My problems with this is, giving the type of costumer service that a lot of us have been receiving lately why would anyone pay for a lifetime update.  What are you paying for?  Update right, but no support....  I'm having issues now with an update I've tried calling and tried to private message no response.  So for me my plans are to start looking else where.  I'm stuck now because I have invested in Sonar for many years and I can get around in the software.  Switching is going to take some time, both in learning and finances.  I really like the product, but giving the service that I've been receiving lately looks like it's time for change :(  and like I've seen posted, where is Cakewalk going with this?

 
I took at look at your case and it's a very oddly specific corner-case. Someone will be in touch with you.
 
I've said it a few different ways on various forum discussions but everyone should know that our support department is still active. We realize very much that it is nowhere near fast enough right now, and this is because of a simple case of demand outweighing supply. To combat this, we are hiring and training new support representatives as we speak. These things take time, but we hear you loud and clear, and we are working on it. For more info, I encourage everyone to visit . 




Thanks, and I appreciate your help. Having spent most of my life as a developer, I'm very empathetic to the demands placed on a software company's support group. I'm sure you've already gotten plenty of feedback on these issues, so I'll just thank you again.
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kennywtelejazz
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Re: Will the door be closed on Lifetime updates after August? 2016/08/06 00:18:42 (permalink)
kitekrazy1
Well Kenny you could use a credit card.  I've decided not to add more debt.  I just wonder of there will ever be other windows of opportunity.  Lifetime updates puts them farther up the competition chain.




Hi kitekrazy1 ,
 
The only form of debt I am willing to carry in this lifetime is the appreciation and humble debt of gratitude I feel to the very kind people , some of whom I've met , who have generously given me their time , experience , and fruits of their knowledge . These are my true teachers and they have helped teach me the very things in Life and Music I could not teach myself ..K W .
 
I do appreciate your suggestion , honestly I do . it is the thought that counts  
 
all the best , 
K W.
 
 
  

                   
Oh Yeah , Life is Good .
The internet is nothing more than a glorified real time cartoon we all star in.
I play a "Gibson " R 8 Les Paul Cherry Sunburst .
The Love of my Life is an American Bulldog Named Duke . I'm currently running Cakewalk By BandLab as my DAW .
 
https://soundcloud.com/guitarist-kenny-wilson
 
https://www.youtube.com/user/Kennywtelejazz/videos?view=0&sort=dd&shelf_id=1
 
http://www.soundclick.com/bands/pagemusic.cfm?bandID=427899



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