Mikey
I do feel for the guy in spite of it all. Hope he gets things worked out.
I must admit, I did learn the lesson (images and backups) the hard way a few years ago (about 3 years ago).
So I was right there, no image, no backup, what a jerk I was.-it sucks.
Good luck to the OP

Willy Jones [Cakewalk
]

Hi Walter,

I'm sorry to hear about the problems you are experiencing.  This is not something we have heard about - if you would like to get help from the forum community I would suggest providing more information about your computer system/configuration so others can assist you further as well as the most thorough description you can possibly provide.  'Bite me' really won't entice folks to help you much.

I could definitely have come here and asked questions without lashing out, but as far as I'm concerned Cakewalk by Roland could do with a lashing.

Absolutely - you're frustrated and we get it.  I know what it's like when something isn't working the way it's supposed to.  This forum however is a peer to peer forum disrespect and shortness will not get you anywhere and the odds are generally pretty low that someone at Cakewalk will see your post.

Someone selling a professional audio product shouldn't put out software upgrades that fail to function, and Cakewalk needs to be told this. So I told them.

I would really strongly urge you to call our support group directly at 617-423-9021 so someone can get some info about your system, workflow and help you solve the problems you're experiencing.  Unlike many others we back up our professional products with real 'live-human' phone support that is free and included.  Call us, we really are here to help.

If you'd prefer just to lash out - you can reach our Customer Service group at 1-888-CAKEWALK and file a complaint.  Alternatively you can call me directly my direct line is 617-904-9599.  If I'm not at my desk, it will forward to my cell - if I still can't pick up I'll get your voicemail on my desk phone, my cell phone, a .wav file in my email as well as a text transcription.  (That is not an exaggeration either - all of those things really do happen when you call me)

Wow, that's pretty impressive. Not many companies would post such stuff in a user forum.

stratman70
 
There are so many "free" imaging software packages that are fabulous, not to mention system restore for both XP and W7. Granted, System restore doen't get everything, but it usually fixes the issues.

I just wanted to mention ... Windows 7 comes with drive imaging software as well. Click on 'Start' and in the search box type 'Backup' and click on 'Backup And Restore'. On the left you'll see options to 'Create a system image' and 'Create a system repair disc'. The disc is bootable and has the software on it to restore an image.

It's not as slick as Acronis, but it works perfectly well for doing full image restores. The only concern I have with it is, I don't know if it will allow you to restore an image on to a different HDD. For example, you image your HDD, it dies, you replace it with a bigger one/different brand etc etc ... Acronis lets you do that, not sure about the imager built in to Windows 7, so be careful.

to the OP. I have had a similar problem with a project before where reloading a new copy of the softsynth/sampler corrected the problem. I am not sure it was because of an update but I have seen that resolve the problem before. Glad you got it sorted out.

So, if Microsoft issued a new version of EXCEL you could with confidence install it and know it will work and not hose your system.

However, with Cakewalk (and I have been around with them for more years than I want to admit), there updates are the complete opposite in that I expect there to be many issues with each release.  One would have to think it is being caused by the complexity of the software having to work with infinite hardware and software installations (and I am not ****ing).

So, I and many others, approach the SONAR new releases with some skepticism and usually wait until the dust settles for awhile and the major glitches worked out with HOT FIXES.

Yes, I downloaded X1C and no, I haven't installed it yet.  I will probably read through the issue posts and see if any of them appear to affect my workflow/hardware/software (plugins).  If I see no SHOW STOPPERS I will then try the update and prepare for a few hours of working out some of the potential issues.

The good news is that SONAR is like 100 times more functional than it was a decade ago and I am glad that the bakers keep trying to find new ways for making music easier and more fun to make.

Jim

PS - I guess we all must have gone head first in applying a CAKE update that didn't work out too well before we learned this for ourselves.

I'm a long time CW user (from Cakewalk 6) I think that CW Daw it's the best for PC world. I disagree with the frustration, even if I see that something is working bad in this new X1 platform (also 8.xx was not a champ for me). I'm a little producer for theater and christian music and I'm producing today with any delay in my job schedule. X1 goes on very well with few, but annoying, incidents. Now, all this sincerely said, my opinion is that something has changed from the beginning of the join-venture with Roland. Business taked more place from then and every year we pay for a new major release (!!!) I think that engineers are running too fast and the problems that we find are sons of this race. But I like what they are doing, or trying to do. Only I think that if they work to consolidate rather than innovate, this would increase the power of Sonar on the market. When we started Cakewalk was the easyest, the more stable and the more simple to understand Sequencer on the road. Many of us loved these features. Give them us back, if you can. It would be also better for CW company... maybe not for Roland!!!