X1c Problems

Also, thanks for making it near-impossible for a guy on a deadline to uninstall your updates and roll back to a functional version.  I appreciate that.

Hell yeah, I'm bitter, I'm about to potentially lose income because my VSTs are no longer getting information from my MIDI tracks after your update.  If anyone has a solution to this problem, I'll be looking to see it.  I've tried everything I know how to do.  I get maybe one playback, and then nothing...so that's not a functioning product, is it?

  It is always beyond me how someone claiming professional status, and even making a living from his software, doesn't use a decent backup program before any major update, or just roll back as proposed. Had you done any of the two, you would just replay the last state of things in much less than an hour. Instead you don't claim the professionalism, which you miss from others, from yourself. And it is still not clarified why you can't use your plugins.

Dear supposedly helpful Cakewalk forum:  Bite Me.

The plugins don't function because, as described, the MIDI information in MIDI tracks is somehow not being received by DP, TruePiano, or CakeWalk Sound Center.  It just doesn't produce sound although the meters are showing notes being played on the MIDI track.

Feel free to attack my professionalism, this is the first time my livelihood has depended on Sonar, rather than it being something I did for fun, practice, or with my friends.  I had been told the forum here was helpful, and I was hoping that despite my ire that someone would have a solution.  I'll search for the rollback function, but truth be told if I've got projects lined up for the next two weeks, how long was I supposed to wait to update?  Never?  Already came to that conclusion.

So, instead of leaning on Cakewalk to improve their testing before release, several of you guys gang up on someone who's frustrated and desperate for help using a product that until recently has worked fine for me for the sporadic paying work and hobbyist work I've done.  Honestly, this is the first time I've had a problem with a Cake update, and now I see why so many get irritated with them.  They need to test this stuff thoroughly rather than waiting to see what goes wrong.  This is the third (not counting hotfixes) update for a product that's been out less than a year...and some of you want to blame me for plugins not functioning?

I'll stop posting on the Cakewalk forums, thanks.  Obviously, about 90% of you aren't the least bit interested in solving problems and would rather bag on the new guy who's reaching out.  Have fun.  I'll keep hunting for a solution since I've always loved Cakewalk Pro Audio and Sonar, but I won't reach out to you or bother talking to anyone but customer support.  Thanks for nothing.

You didn't ask for any help. What do you want help with?

You can roll back from X1C to X1B? Please explain how. I'd really like to know how I could have gotten rid of that nasty 2010 Redistributable update it installed on my PC as well.

This X1C update has screwed up more than a few systems. It caught me off guard and I'm always screaming about doing backups, although in this case a backup wouldn't have helped.

I did a system restore from an image, and the problem that started with X1C is still rearing it's head, and I don't even have X1 on my DAW anymore so I am totally dead in the water at the moment.

The way I look at it is ... if you've paid for your copy of Sonar you are using and need help with it ... you have every right in the world to come here and say whatever you want short of a TOS violation.

What starts problems is when one person tries to tell another person what they can say. If you don't like what the guy said, click the 'Back' button and don't reply.

Yeah, but the X1C patched did a lot more than update SonarPDR.exe ... what about the rest?

This is amazing... Yea the guy was upset and could have been nicer in describing his frustration (aka lashing out), But instead of questioning a problem with the update, we are blaming the guy who installed the update because he didn't back up first? Really? And just HOW does this backup FIX an update issue if there is one? So when his wheel falls off the car after having his tires rotated, you guys blame him for not checking the air pressure himself before pulling away from the dealership??? LOL really??? 

You can roll back from X1C to X1B? Please explain how. I'd really like to know how I could have gotten rid of that nasty 2010 Redistributable update it installed on my PC as well.

This requires completely uninstalling/reinstalling.  The QuickFixes do the handy backups thing, X1c is a full-on update that updates shared components not just the .exe

The C++ 2010 redist package is from Microsoft.  We don't make it, but it is required for SONAR to run.  You can also download/install these manually from here (x86): http://www.microsoft.com/...n/details.aspx?id=5555 and here (x64):http://www.microsoft.com/.../details.aspx?id=14632

This is nothing new, we have been including the C++ redist with every version of SONAR.  Generally speaking, when you run into installation troubles with this it is related to an anti-virus or some other kind of application preventing access.  We have heard reports from some users that ended up with multiple versions of the same redist installed - I have no idea how they did this, it's not something we could recreate but the problem was resolved by uninstalling all of the ones on the computer and then either manually installing them from Microsoft or re-installing SONAR.

This X1C update has screwed up more than a few systems. It caught me off guard and I'm always screaming about doing backups, although in this case a backup wouldn't have helped.

I don't believe this is the case, this post is the first I have heard of it.  Our support folks have taken close to 1,000 X1 support calls since X1c I can't find a single incident like what you are describing.  I'm not saying it's not happening - just that it is not widespread.  A backup/restore from a disc imaging application from something like Acronis True Image absolutely would have helped if the issue was indeed caused by the update and a disc image was made before the patch was installed.  For anyone looking for a good backup and recovery solution, I would highly recommend Acronis True Image.  It takes an exact copy of the files on a drive or partition and restores them.  This is much more thorough than using windows restore and way more reliable though for larger size images you will need more storage space to keep your backups and more patience as it can take a bit longer.  Our Tech Support team uses this in-house to maintain our computers as well as test systems.  I'm sure you can imagine the amount of plugins, drivers and other software that gets installed in the course of investigating customer reports.  With a solution like true image we can restore a system back to a known stable state.

FWIW- X1 crashed 2 times on me with a Grammy award winning songwriter sitting in the studio beside me....so yeah...I know what you mean.  It compunded my frustration when he asked why I did not use a MAC like everyone else.

Since I will NEVER own an apple computer (sorry...I simply refuse), I decided for the first time in 12 years that it was time to try another DAW.  Studio One Pro has blown me away.  It definitely is missing some of the bells and whistles of Sonar, but stability and ease of use have been great.

Obviously, Sonar is still my baby (why else would I read the forums 3 times a day?).  However, at present I am using Studio One for all production.  I will fire up X1 and take a run at it from time to time....but I have simply had too many problems to trust it.  Hoping X2 (or whatever they call it) will bring me back into the "Cake" loop.

BTW- I also own the entire v-studio system (console and audio interface).

Jabberwock777
the MIDI information in MIDI tracks is somehow not being received by DP, TruePiano, or CakeWalk Sound Center.  It just doesn't produce sound although the meters are showing notes being played on the MIDI track.

Another user was blaming X1c for causing Instrument tracks with LP64 plugs on them to go silent, and it turned out his MIDI Prepare Using buffer was less than 500ms. I don't know if X1c is somehow resetting this buffer to 250 for some users, or perhaps it's just more sensitive to the 250ms buffer that is the new default for X1.

I suggest you try setting it to 500 (the pre-X1 default) if it's currently less than that, and increasing it in increments of 100 as necessary until the problem goes away.

Preferences > MIDI > Playback and Recording

mbot


  ...and never have brought out a DAW that is completely stable across all peoples systems, that's a fact....

And neither has any other software company.  Ever.

That's a fact.

mbot


Counter arguments are just words, and words are just words... Fact is that Sonar is prolific with its bugs any and all of the time. Other DAWS do not have the same problem to THE SAME EXTENT that Sonar does and always has exhibited. A car having a broken aerial and leaking battery is not the same as a car which is a lemon, understand? nuff said.

Q. So what does that make someone who rolls up on a software forum informing the world that they think it is utter crap?

A.
 

FastBikerBoy

mbot


Counter arguments are just words, and words are just words... Fact is that Sonar is prolific with its bugs any and all of the time. Other DAWS do not have the same problem to THE SAME EXTENT that Sonar does and always has exhibited. A car having a broken aerial and leaking battery is not the same as a car which is a lemon, understand? nuff said.

Q. So what does that make someone who rolls up on a software forum informing the world that they think it is utter crap?

A.

 
If it looks like a lemon, smells like a lemon and tastes like a lemon, it's probably not an isosceles triangle.
Strumfucius