choinga
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X3 Pro - RME FF800 - Device Disconnecting??
Hey Folks, Haven't posted in a while - things have been pretty smooth...but... A couple months ago built a new machine (Win8, Core i5, 16GB RAM, SSD drives, TI chipped Firewire card, etc...) for my X3 upgrade. I run a RME FF800 and a UA 2192 (connected via ADAT - UA is master clock) and never had a lick of problems with my system. What's happening now though is that Sonar will randomly - during recording or playback - throw up an error which temporarily stops everything and after clicking "NO" on the error message will hang for a few seconds and then I can go back to doing whatever I was doing. The RME drivers are up to date (new version posted just last week) and I believe I have all the Sonar patches installed as well. RME driver in the tray never shows any problems - shows synced and the Fireface Mixer works, meaning I get levels bouncing for live inputs that were working in Sonar until it died. The error message is a typical windows error message looking box with "SONAR X3 Producer" title. RME Fireface 800 THe above Audio/MIDI device was disconnected from your system. Would you like SONAR to reroute these outputs to an available device? Clicking "NO" allows SONAR to remember output settings to this device. Note: If playback is in progress, clicking "YES" will stop the transport. YES/NO Anyone have the slightest clue what might be going on here? It's driving me nuts. Another issue I have is that anytime I use or enable a 64 bit engine (on export for example or in the device preferences to use the 64 bit engine) I get this weird high pitch buzzing in the background. As soon as I uncheck the box - it goes away. Thanks in advance!
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Guitarmech111
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Re: X3 Pro - RME FF800 - Device Disconnecting??
2014/03/03 18:31:12
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mine gets disconnect messages too. I wonder if it is because SONAR is the only DAW to start and stop ASIO processing.
Peace, Conley Shepherd Joyful Noise Productions PC config: (Win performance base score = 7.7) ASUS Sabertooth 990 FX -amd fx-8150 - core processor am3+ - 32G Corsair 1066 DDR3 - PNY GTX670 2g gddr5 - Corsair Force SSD 120G - Samsung 750G SATA drives - WD 1tb Black (Audio files) - WD 2TB for storage - RME UFX - USB ASIO 2/2016 drivers Win8 Without a mess, there is no message
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Lynn
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Re: X3 Pro - RME FF800 - Device Disconnecting??
2014/03/03 20:15:51
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I get this, too, with my FF 400. Just click no and go on. It works for me every time.
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choinga
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Re: X3 Pro - RME FF800 - Device Disconnecting??
2014/03/03 21:14:29
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...so bizarre. Is this a RME thing then? I just tried a demo install of PreSonus StudioOne 2.6 and it hung up too...no pop-up error message but kinda the same thing that it was doing in Sonar. RME's drivers have been so bullet proof - what is gong on here? So annoying. I just put a project I've been working on a 10 second loop or so and it only made it about 5 minutes before hanging up and popping the error message after a fresh reboot. This is ridiculous. I was working on something last night and this ruined about 4 takes I was doing because it would hang right in the middle of one and I'd have to start over. I've tried clicking all kinds of different options, changing clock back to the RME, changing sample sizes, I'm out of ideas... But this is unacceptable. Maybe I'll call RME tomorrow...
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The Band19
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Re: X3 Pro - RME FF800 - Device Disconnecting??
2014/03/03 21:47:02
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Well this is scary. I have a FF800 and have been looking to upgrade to X? This makes me think twice.
Sittin downtown in a railway station one toke over the line.
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gswitz
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Re: X3 Pro - RME FF800 - Device Disconnecting??
2014/03/03 22:41:33
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Usb devices have a power saving setting that needs to be disabled. I think under advanced power options you can find a usb item. Choosing the highest power setting usually does the trick.
Do you know what I'm talking about? I can give you click by click inductions in you don't.
StudioCat > I use Windows 10 and Sonar Platinum. I have a touch screen. I make some videos. This one shows how to do a physical loopback on the RME UCX to get many more equalizer nodes.
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choinga
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Re: X3 Pro - RME FF800 - Device Disconnecting??
2014/03/03 22:43:10
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The FF800 isn't USB - it's FireWire. That said, I'm up for trying anything. I have no idea where you see a 'power settings' dialog box to change something to disabled...but maybe it's because I'm not running anything USB to Sonar...
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choinga
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Re: X3 Pro - RME FF800 - Device Disconnecting??
2014/03/03 22:46:22
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The Band19 Well this is scary. I have a FF800 and have been looking to upgrade to X? This makes me think twice.
I don't think this is an "X" thing - I had weird problems when using another DAW software tonight too. Not sure what permutation of stuff I have going on that is causing this but to say it's f'ing annoying is an understatement.
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mudgel
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Re: X3 Pro - RME FF800 - Device Disconnecting??
2014/03/03 23:22:01
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I have 2 x FF800's and they run without a hitch. also on Sonar X3d. I don't know what the problem is but its not a natural consequence of running Sonar with an FF800
Mike V. (MUDGEL) STUDIO: Win 10 Pro x64, SPlat & CbB x64, PC: ASUS Z370-A, INTEL i7 8700k, 32GIG DDR4 2400, OC 4.7Ghz. Storage: 7 TB SATA III, 750GiG SSD & Samsung 500 Gig 960 EVO NVMe M.2. Monitors: Adam A7X, JBL 10” Sub. Audio I/O & DSP Server: DIGIGRID IOS & IOX. Screen: Raven MTi + 43" HD 4K TV Monitor. Keyboard Controller: Native Instruments Komplete Kontrol S88.
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Splat
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Re: X3 Pro - RME FF800 - Device Disconnecting??
2014/03/04 04:32:39
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> I wonder if it is because SONAR is the only DAW to start and stop ASIO processing. Nope because other peoples interfaces are working perfectly fine.. Seems to be yet another RME issue... call me Sherlock but a pattern seems to be forming here. But maintaining an open mind right now (trying really really hard!) > The RME drivers are up to date (new version posted just last week).How about uninstalling the drivers, rebooting and reinstalling the drivers. Also if you roll back to the previous driver will the problem persist? Also try Preferences -> Project -> Record -> Allow Arm Changes During Playback/Record = Untick. Also please make sure Windows update is up to date (run it several times). And is your power management on "High performance"? What is your windows firewire driver? (and chipset). RME users please post your driver versions whether it's working or not so we can compare! Thanks...
post edited by CakeAlexS - 2014/03/04 04:39:34
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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karhide
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Re: X3 Pro - RME FF800 - Device Disconnecting??
2014/03/04 06:53:16
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Not at home at the moment so I can not check the driver versions I have but I've never seen this with either my Fireface UFX or Fireface 400.
Studio: Sonar Platinum/Cakewalk by Bandlab Intel Core i7 32GB RAM Samsung Evo 1TB system drive Windows 10 64bit - RME FireFace UFX - Focusrite OctoPre MK II - Audient Mico Mobile: Sonar Platinum/Cakewalk by Bandlab Intel Core i7 8GB RAM Samsung Evo 1TB system drive Windows 10 64bit - RME FireFace 400 Mobile2: Cakewalk by Bandlab Intel Core i7 8GB RAM 256 GB System Drive Windows 10 64 bit http://www.karhide.co.uk/https://karhide.bandcamp.com
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karma1959
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Re: X3 Pro - RME FF800 - Device Disconnecting??
2014/03/04 10:13:22
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Hi, I have an RME UFX and used to get this exact message a while back with an older RME driver and Sonar X1. In my situation, the symptom would occur in 3 situations: 1. When switching from one ASIO application to another. For example, if I was using BFD2 or any other ASIO application in standalone mode, then closed that out and started up another ASIO application, such as Waves GTR in standaloe mode or Sonar. It would occur whether the two apps had the same or different default sample rates configured. 2. When the sample rate of the project didn't match my default sample rates in Sonar. 3. When changing sample rates in a program or within a project within Sonar. After speaking with both Cake and RME about the issue - they informed me it was the result of the driver not being 'released' properly when a program was closing (so another program opened afterward couldn't open the driver properly, as in #1 above), or when sample rates were being reset (as experienced in #2 and 3 above). Assuming your sample rates are set the same in Sonar and the RME Driver interface sofware - it may be the RME driver issue. If nobody else is having similar issues with the same version you're running, maybe try reinstalling it - or downgrading to a previous version. I'm not home right now - so can't tell you what version I'm running - but I last upgraded my RME driver about 2-3 months ago and it's been running perfectly stable, so maybe just downgrading to the previous version will help you. I shoudl also mention I'm currently running my UFX via USB2, but was running it via Firewire previously when experiencing the issue. I don't believe I've ever experienced the issue when running via USB, but can't be sure, as it was a long time ago. I switched to USB at RME's recommendation. Hope that helps. Russ
Sonar Platinum x64 on Win10 64, Dell T7400 w/ 8 Xeon cores, 8 Gbyte RAM, 3 hard drives, RME Fireface UFX, UAD-1, Mackie Control, Adam A7X
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Guitarmech111
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Re: X3 Pro - RME FF800 - Device Disconnecting??
2014/03/04 10:30:47
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I have the latest firmware and drivers for the UFX and got this msg 4 times yesterday..
Peace, Conley Shepherd Joyful Noise Productions PC config: (Win performance base score = 7.7) ASUS Sabertooth 990 FX -amd fx-8150 - core processor am3+ - 32G Corsair 1066 DDR3 - PNY GTX670 2g gddr5 - Corsair Force SSD 120G - Samsung 750G SATA drives - WD 1tb Black (Audio files) - WD 2TB for storage - RME UFX - USB ASIO 2/2016 drivers Win8 Without a mess, there is no message
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choinga
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Re: X3 Pro - RME FF800 - Device Disconnecting??
2014/03/04 11:56:15
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...yeah I'm not sure what to do at this point. I didn't have any problems with X1 although I was on Windows 7 then but I don't think Windows 8 is the problem. Basically, similar setup just a faster CPU with more RAM - same TI chipped PCI Firewire card I've been using since I bought the FF800 and never had a single driver hiccup until now. I thought about maybe going back to Win7 but I see someone else on the thread having the same problem but he's running on Win7. I'm using X3d, the very latest RME driver (it was doing it already with the previous version which is what prompted me to go out and look for a newer driver and found the one from the last week in Feb). I guess when I get a few minutes I'll try and call RME and see what they say. I really don't want to switch to USB (not even sure I can with the FF800) - seems completely senseless to do something like that. I'm at a loss - I'll try the allow/arm changes checkbox and see if that works... I am not trying to switch between other apps/programs that use the ASIO interface. Sonar is the only thing I'm using there so I can't see how that could be the issue either. Pretty damn frustrating to be sitting on over $15k worth of hardware/software and have some weird anomoly issue like this popping up after running Sonar/RME for over 6 years on 3 different hardware platforms without a glitch.
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choinga
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Re: X3 Pro - RME FF800 - Device Disconnecting??
2014/03/04 15:35:55
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I sent an email to RME but in the meantime here's what I've done. Uninstalled/reinstalled RME latest driver for the FF800. Enabled the "Allow Arm changes during recording/playback" in preferences I checked device mangler and it shows my RME connected to the TI 1394 Chipset Device. I checked the TI Chipset driver and it just shows the standard Windows Driver (never seen an update for this available as even an optional update on WU) from 6/21/2006. Version is 6.3.9600.16384. I tried using the 'update driver' from the device manager and letting is search WU and it came back with "you have the latest driver...". So, not sure that there's anything new on that front. My TI Firewire card is a PCI variant that I bought a few years back with my RME FF800 after doing the research. I've been using it for years now and this is my 3rd PC/hardware upgrade and the first time I've had any problem like this. Never can say it's definitely NOT something...but have a hard time believing it's the Firewire card... I fired up X3d from a hard reboot and have a 30 second loop on a project I'm working on playing right now and going to see how long it stays up before it dies...if it does (fingers crossed). Right now it's been going about 5 minutes without any problem so we'll see... I'll update after I get to hammer on it more...
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Guitarmech111
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Re: X3 Pro - RME FF800 - Device Disconnecting??
2014/03/04 15:38:01
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I posted this issue on the RME forum last night. Feel free to logon there and chime in. I seriously doubt that it is a firewire vs. USB issue since it happens on both types of protocols.
Peace, Conley Shepherd Joyful Noise Productions PC config: (Win performance base score = 7.7) ASUS Sabertooth 990 FX -amd fx-8150 - core processor am3+ - 32G Corsair 1066 DDR3 - PNY GTX670 2g gddr5 - Corsair Force SSD 120G - Samsung 750G SATA drives - WD 1tb Black (Audio files) - WD 2TB for storage - RME UFX - USB ASIO 2/2016 drivers Win8 Without a mess, there is no message
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choinga
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Re: X3 Pro - RME FF800 - Device Disconnecting??
2014/03/04 16:18:55
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...yeah, didn't fix it. :( It died a while ago and then wouldn't start back up after clicking NO. I got some RME message saying that the driver requires version 2.77 of the firmware to run. Hmmm, I know I updated that. I checked the RME driver in the tray and sure enough 2.77 was the firmware version. But, I downloaded the firmware tool anyway and re-updated and started all over again. The loop runs about 8 minutes or so and then I get the dreaded error message. So #$%@#$ frustrating. I was going to go contribute to your RME Forum post but I click on the FireWire forum and get this. RME is on their game right now. :)
Sorry! The page could not be loaded.This is probably a temporary error. Just refresh the page and retry. If problem continues, please check back in 5-10 minutes.
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Guitarmech111
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Re: X3 Pro - RME FF800 - Device Disconnecting??
2014/03/04 16:49:30
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fwiw - I used to have a FF800 w/FW and started getting these messages in the X series of SONAR. Never seen them in 8.5 or I don't remember seeing them.
Peace, Conley Shepherd Joyful Noise Productions PC config: (Win performance base score = 7.7) ASUS Sabertooth 990 FX -amd fx-8150 - core processor am3+ - 32G Corsair 1066 DDR3 - PNY GTX670 2g gddr5 - Corsair Force SSD 120G - Samsung 750G SATA drives - WD 1tb Black (Audio files) - WD 2TB for storage - RME UFX - USB ASIO 2/2016 drivers Win8 Without a mess, there is no message
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choinga
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Re: X3 Pro - RME FF800 - Device Disconnecting??
2014/03/04 17:03:27
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Yeah I didn't do a X2 upgrade - went from X1 to X3 and I don't remember seeing these even in X1. I certainly didn't see them in any 8.x release I used. I'm at a loss...hopefully we hear something from RME on this.
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JCody
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Re: X3 Pro - RME FF800 - Device Disconnecting??
2014/03/04 17:30:46
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OK, went through this myself a year ago. I tried everything. Finally I gave up and bought an Octacapture to replace it. THEN when I pulled out the firewire cable I heard something fall off inside the computer. When I looked inside, I noticed that the connector had fallen off of the Firewire board! All along, this was caused by a bad connection! There were two connectors on the back, so I used the other one and haven't had a problem since.
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choinga
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Re: X3 Pro - RME FF800 - Device Disconnecting??
2014/03/04 17:38:45
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well, I guess I'm going to have to rebuild at this point. I just noticed that there were 2 iterations of the RME Fireface driver in add/remove...clicked to remove one and it was fine (the older one), clicked to remove the newer one and I get some phangled error that it can't find the .exe to uninstall, etc... So, now even when I try to reinstall the RME driver - the tray icons never show up so the DAW never sees that there is an interface installed. *SIGH* What a disaster. I've been so happy with my RME...near bulletproof really...now it's all going to @#$^.
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Splat
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Re: X3 Pro - RME FF800 - Device Disconnecting??
2014/03/04 17:43:33
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choinga I checked the TI Chipset driver and it just shows the standard Windows Driver (never seen an update for this available as even an optional update on WU) from 6/21/2006. Version is 6.3.9600.16384. I tried using the 'update driver' from the device manager and letting is search WU and it came back with "you have the latest driver...". So, not sure that there's anything new on that front. My TI Firewire card is a PCI variant that I bought a few years back with my RME FF800 after doing the research. I've been using it for years now and this is my 3rd PC/hardware upgrade and the first time I've had any problem like this. Never can say it's definitely NOT something...but have a hard time believing it's the Firewire card...
Still worth checking if there may be a firmware update, and the same with your motherboards bios and chipset drivers I suggest. Do you know what the specific make/model your card and motherboard is and what the BIOS/firmware version are etc? I do this from the point of view of completeness, i.e. you need to rule everything out. Also please make sure Windows update is up to date (run it several times). And is your windows power management on "High performance" (or off). Ta
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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Splat
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Re: X3 Pro - RME FF800 - Device Disconnecting??
2014/03/04 17:52:37
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> well, I guess I'm going to have to rebuild at this point. If you can get rid of the driver you don't need to rebuild windows. You need to uninstall all the RME drivers (or what you can), and then reinstall the drivers (starting with the problem driver), then uninstall them again. If it's got a yellow! it's probably a benign issue. If you still can't get rid of it you may need to run a registry cleaner like cc-cleaner but make sure you back up any changes (before people chirp in and point to this as some sort of heresy, this is a very valid use of a registry cleaner).
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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choinga
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Re: X3 Pro - RME FF800 - Device Disconnecting??
2014/03/04 18:45:19
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it was all jacked up - didn't even show up in the device manager to do anything with it. Yet, showed up in add/remove and was unable to remove and reinstalling didn't actual install anything. Luckily my PC is fast and 8.1 installs fast too - going to start over and see if that fixes it...although I'm thinking probably not.
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Noel Borthwick [Cakewalk]
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Re: X3 Pro - RME FF800 - Device Disconnecting??
2014/03/04 20:34:23
(permalink)
SONAR listens to device change notification messages from Windows. These indicate when audio devices are added or removed from the system. For device removal specifically we listed to the DBT_DEVICEREMOVECOMPLETE event. If this is being triggered, it means that something caused the low level WDM driver to send this event to Windows. Most typically this could be caused by a faulty connector (USB or firewire) or a bad controller. If its happening on a good system then it could be a fault in the driver that is generating this message. What happens if you ignore the message - does the audio continue to work? If not then it was really disconnected from the system somehow...
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choinga
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Re: X3 Pro - RME FF800 - Device Disconnecting??
2014/03/04 20:38:19
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well, as I expected after a complete rebuild (including updating my MSI M/B BIOS in the process), full windows update, Sonar X3 install + all updates to X3d...still get the audio dropout. Only difference now is that I get the green Sonar error (kinda looks like when it's doing the VST scan) but it says AUDIO DROPOUT error. After I clear that then the message I detailed in my original post shows up. Clicking NO lags it for a bit then the transport comes back and I'm able to record/play again. For what it's worth the message that comes up is exactly the same message that pops up if I intentionally disconnect the FW cable from the FF800 or the PC. So, it seems something is happening somewhere. The fact that several of us seem to be experiencing this leads me to believe that we probably all don't have faulty FW cables or cards. :) ARGH!!!!!!!!!!!!!!!
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choinga
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Re: X3 Pro - RME FF800 - Device Disconnecting??
2014/03/04 20:40:59
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Noel Borthwick [Cakewalk] SONAR listens to device change notification messages from Windows. These indicate when audio devices are added or removed from the system. For device removal specifically we listed to the event. If this is being triggered, it means that something caused the low level WDM driver to send this event to Windows. Most typically this could be caused by a faulty connector (USB or firewire) or a bad controller. If its happening on a good system then it could be a fault in the driver that is generating this message. What happens if you ignore the message - does the audio continue to work? If not then it was really disconnected from the system somehow...
I'm not sure which message you are saying to ignore? The error message that pops up looks like a Windows error message with SONAR X3d Producer in the title. It takes focus on SONAR so if you don't do anything with it - of course, nothing comes back. If you click NO and then wait a few seconds then the transport comes back and you can play/record until the next time it does it. For grins on this last rebuild I switched the FW cable (I'm using FW800) and used a different port on my PCI FW controller. Same problem.
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Guitarmech111
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Re: X3 Pro - RME FF800 - Device Disconnecting??
2014/03/04 21:32:04
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I have gotten that error with my RME FF800 using FW and with my RME UFX using USB. I think Cakewalk needs to get with RME again and see if they can hash this thing out.
Peace, Conley Shepherd Joyful Noise Productions PC config: (Win performance base score = 7.7) ASUS Sabertooth 990 FX -amd fx-8150 - core processor am3+ - 32G Corsair 1066 DDR3 - PNY GTX670 2g gddr5 - Corsair Force SSD 120G - Samsung 750G SATA drives - WD 1tb Black (Audio files) - WD 2TB for storage - RME UFX - USB ASIO 2/2016 drivers Win8 Without a mess, there is no message
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mudgel
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Re: X3 Pro - RME FF800 - Device Disconnecting??
2014/03/04 21:52:20
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Do any of you experiencing this problem have Windows set to use your RME device? I explicitly have my onboard audio set for Windows use exclusively, a decoy if you will. That way Windows will never grab the RME driver and trigger sample rate mismatches or audio dropouts. Also do you have Sonar set to "share drivers with other programs"?
Mike V. (MUDGEL) STUDIO: Win 10 Pro x64, SPlat & CbB x64, PC: ASUS Z370-A, INTEL i7 8700k, 32GIG DDR4 2400, OC 4.7Ghz. Storage: 7 TB SATA III, 750GiG SSD & Samsung 500 Gig 960 EVO NVMe M.2. Monitors: Adam A7X, JBL 10” Sub. Audio I/O & DSP Server: DIGIGRID IOS & IOX. Screen: Raven MTi + 43" HD 4K TV Monitor. Keyboard Controller: Native Instruments Komplete Kontrol S88.
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choinga
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Re: X3 Pro - RME FF800 - Device Disconnecting??
2014/03/04 22:10:12
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mudgel Do any of you experiencing this problem have Windows set to use your RME device? I explicitly have my onboard audio set for Windows use exclusively, a decoy if you will. That way Windows will never grab the RME driver and trigger sample rate mismatches or audio dropouts. Also do you have Sonar set to "share drivers with other programs"?
same here - have a on-board audio that handles 'windows' stuff. And yes, I have SONAR set to not share so that's what strange about hearing folks hypothesize about something else grabbing the RME while the SONAR transport is running.
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