No Z3TA+ 2 in Command Center?

Author
Sanderxpander
Max Output Level: -36.5 dBFS
  • Total Posts : 3873
  • Joined: 2013/09/30 10:08:24
  • Status: offline
2016/11/03 14:48:03 (permalink)
0

No Z3TA+ 2 in Command Center?

Z3TA+ 2 doesn't show up in my Command Center. It's not in my account either (I don't know when it disappeared), yet I bought it and stored the original installer and license on my computer so I could reinstall it on my new laptop. However, how do I update it when I can't use my profile or my Command Center to get the latest installer? Or is this automatically updated with Platinum nowadays?
 
I know I should really direct this to support but tbh I don't have a lot of faith in getting a speedy answer/solution that way so hopefully someone here has an idea.
#1

3 Replies Related Threads

    scook
    Forum Host
    • Total Posts : 24146
    • Joined: 2005/07/27 13:43:57
    • Location: TX
    • Status: offline
    Re: No Z3TA+ 2 in Command Center? 2016/11/03 14:56:41 (permalink)
    0
    This is a support issue, especially if you cannot fix it yourself following the instructions provided here  http://forum.cakewalk.com/FindPost/3148924
    #2
    scook
    Forum Host
    • Total Posts : 24146
    • Joined: 2005/07/27 13:43:57
    • Location: TX
    • Status: offline
    Re: No Z3TA+ 2 in Command Center? 2016/11/03 15:05:47 (permalink)
    0
    I will add nothing will show up as a connected product in the Command Center without also being in your account. Older products which have not been updated since the introduction of the Command Center may not show up in the Command Center. This is not the case with Z3ta+2. It was updated after the introduction of the Command Center, so  should appear in both your account and Command Center.
    #3
    Sanderxpander
    Max Output Level: -36.5 dBFS
    • Total Posts : 3873
    • Joined: 2013/09/30 10:08:24
    • Status: offline
    Re: No Z3TA+ 2 in Command Center? 2016/11/05 07:17:28 (permalink)
    0
    Thanks, Scook! That solved it. Turns out I used an old email address to register Sonar X2 and Z3TA+ originally. I managed to merge the accounts now using the instructions in the link you provided!
    #4
    Jump to:
    © 2025 APG vNext Commercial Version 5.1