Beagle
Steinberg and Avid couldn't care less what I want on my DAW.
I remember last summer getting an e-mail from Cakewalk about an inquiry I had about a product in their store which I wanted to buy - so long after I had e-mailed them that I had ended up buying from someone else in the mean time even if it costed me more. I'm talking about weeks...
Around the same time, Avid got back to me w/in a few hours w/ a customized solution and a private download link when I inquired about a product which was
free w/ my audio interface. They also wrote back afterwards to verify whether or not I was up and running.
Just last week, Steinberg/Yamaha got back to me w/in 2 business days when I inquired about some
free hardware they were sending my way.
Now, these are some of the worst companies to do business w/ if I rely exclusively on my past knowledge. Right after NI.
Steinberg I still can't recommend for many reasons. The way they dropped DX compatibility w/o any announcement or the way they continually drop support for products cannot be excused. Do they listen to customers when it comes to implementing new features or re-introducing them? If you ask me, no worst than Cakewalk and I believe they're getting better, though I take everything they say w/ a grain of salt.
As for Avid - if we're talking Pro Tools, they
do incorporate the features - sometimes ridiculously long after the competition. But one thing that can be said is that they have a sense of legacy. If you've learned how to work on Pro Tools 5 and have to work on PT 10, the features have been
integrated w/ the utmost respect for the way things used to work and keeping the hardware-based set ups in mind. For example, they won't just re-assign all the keyboard shortcuts you are used to because they are re-iventing the wheel.