• Coffee House
  • cakewalk has "an ear to our customers..." (p.9)
2012/09/26 21:35:16
trimph1
Jonbouy


mike_mccue


"reliable and stable"

http://youtu.be/LY_iPbew5DM

Do you have a link to download that vid, only I find it preferable than streaming from You Tube.
 
Is it worth even bothering to click on?

FP-740s Sublimate Cycling Team Apparel
2012/09/26 21:41:12
The Maillard Reaction

I'd like one of these 104" printers:



but I don't think I'd be able to afford the ink.
2012/09/27 00:49:52
Rain
Beagle


Steinberg and Avid couldn't care less what I want on my DAW.


I remember last summer getting an e-mail from Cakewalk about an inquiry I had about a product in their store which I wanted to buy - so long after I had e-mailed them that I had ended up buying from someone else in the mean time even if it costed me more. I'm talking about weeks...


Around the same time, Avid got back to me w/in a few hours w/ a customized solution and a private download link when I inquired about a product which was free w/ my audio interface. They also wrote back afterwards to verify whether or not I was up and running.


Just last week, Steinberg/Yamaha got back to me w/in 2 business days when I inquired about some free hardware they were sending my way.


Now, these are some of the worst companies to do business w/ if I rely exclusively on my past knowledge. Right after NI.


Steinberg I still can't recommend for many reasons. The way they dropped DX compatibility w/o any announcement or the way they continually drop support for products cannot be excused. Do they listen to customers when it comes to implementing new features or re-introducing them? If you ask me, no worst than Cakewalk and I believe they're getting better, though I take everything they say w/ a grain of salt.


As for  Avid - if we're talking Pro Tools, they do incorporate the features - sometimes ridiculously long after the competition. But one thing that can be said is that they have a sense of legacy. If you've learned how to work on Pro Tools 5 and have to work on PT 10, the features have been integrated w/ the utmost respect for the way things used to work and keeping the hardware-based set ups in mind. For example, they won't just re-assign all the keyboard shortcuts you are used to because they are re-iventing the wheel. 
2012/09/27 09:00:13
Beagle
Rain - I am certain that Avid and Steinberg/Yamaha have some great feedback at times.  there are always exceptions to every rule.  I was merely speaking from an average or general populous type situation and the DX compatibility which Steiny dropped without even asking the users is one of the reasons I said that.  a LOT of users were extremely angry about that and some are still very bitter about it.

As for Avid, I agree that they are great with legacy as they should be in order to keep their status, but I don't see them really "listening" to the customers as far as you or I go.  will they listen to the big studios who use HD systems?  of course!  but I can't imagine they would listen to me.  and since they acquired M-audio, I have personally had proof that they don't listen there regarding an m-audio product I bought before they bought the company.

It's just my opinion anyway - I have no statistics to back that up and if you've had good luck with them listening to you then I am happy about that!
2012/09/27 11:07:30
Jonbouy
Here's another good example of Cakewalk's listening being selective.
 
http://forum.cakewalk.com/tm.aspx?m=2674545
 
How many years have people been speaking about stuff like this?
 
I swear some of these types of issues go back as far as MS-DOS limitations.
 
You certainly don't bump into them in more 'modern' applications.  You see this stuff to a similar extent in things like Cubendo and stuff with a similar 'heritage' but never in the newer DAWs.
 
Whilst they also may be minor niggles they do, when they are all totalled up, tarnish the idea that X2 is some shiny product resulting directly from current customer feedback.
2012/09/27 11:14:30
spacey
I remember when I first got into this and the transport
wasn't even like a simple cassette machine...I knew I was
in for a trip from the get-go.

Look how long it took just to get a "pause" feature LOL.
2012/09/27 11:26:03
timidi
Whilst they also may be minor niggles they do, when they are all totalled up, tarnish the idea that X2 is some shiny product resulting directly from current customer feedback.



I have a "niggle" in the File/info (or wherever it is in X1) being basically the same as Cake3.1.
At least let it default to where you're going to actually type something.


Of course there are other niggles. But, this one always pops up in my DOS brain for some reason. 


I've meant to stop complaining but my teeth hurt.
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