Ryan, you really must come up with better ideas to stop these people from starting these same threads about X2b, etc. than just telling them to stop or locking the thread. You don't want to waste your time explaining the same things again and again, do you? When there's a problem, there must be a solution, too. All you need to do is rack your brain and find out what the real solution is.
 
I frequently use your tech support, feature request and problem reporter and appreciate the systems very much. And I love X2. I look forward to the next update/version of the great software.
 
Thanks
 

It's a damned if you do, damned if you don't scenario.  I have seen Ryan, Brandon and others attempt to respond to these threads and be greeted by a virtual lynch mob that starts by screaming "no communication" and then moves to " I'm going to get more belligerent with my whining since your response is not what I want to hear".  There are very few software products that I have 100 percent satisfaction with, even among my favorite and most reliable programs.  Yes, there are things about X2 that annoy me, but overall I am satisfied enough to stick with it.  Demanding an X2b repeatedly indicates a sense of entitlement brought on by us taking for granted these official, named bug fix/ feature enhancement releases.  Perhaps if Cakewalk just simply released small updates with no fanfare like most companies seem to do, there would not be such an expectation.
 
It's simple to me. If one feels so strongly that Cakewalk is not serving your needs, there are plenty of other products to choose from.  To expect any company to magically address every problem of every user to the point of 100% of customers having 100% satisfaction 100% of the time is absurd.  This forum is a microcosm of the Cakewalk user world.  We have no clue what percentage of actual customers frequent this forum and if they represent the average customer or just simply the average customer who would take the time to post. It's a statistical fact that unsatisfied customers are more likely to make any comment at all regarding a product so I expect this forum to have a higher complaint rate than the general public and I don't have access to a fraction of the user data Cakewalk has. The fact that this forum has quite a few borderline trolls who don't even use X2 or even Sonar among those most vocal about seizing any opportunity to slam Cakewalk.  It's not even constructive most of the time.
 
Ryan, seriously...just ignore these kinds of threads.  It's a no win situation unless you are prepared to personally kiss the rear of every respondent and pepper the thread with a bunch of lies for the sake of appeasement.  Stick to helping people who actually need help.  Your time spent repeating yourself is better spent there.

Hello,
 
Thanks for sharing. This maybe would have been better of as a private message, but to share my thoughts with everyone since I'm sort of being called out here ;)
 
(Dubdisciple, you're right. After this I really do need to move on. I hate to say it but things suffer when focusing on replying to difficult subjects like this sometimes.)
 
Help from the community would be nice. By community, I mean the users here who participate regularly and are well aware of the systems we have in place and that we're working on things internally. By help, I mean sharing this knowledge with others. I'm not asking the community to fix issues for us... but sharing with customers how issues can get fixed is helpful for everyone. Tell them about the systems we have in place. I see some members doing this and I love them for it. We do have a lot of incredibly helpful and generous people here. Thank you! You guys know who you are. 
 
Unfortunately, many others are not being helpful and are focusing their efforts on threads like what we've been seeing. They're zeroing in on these things that push their agenda to make us look bad in some cases. They don't share how to find help and instead focus on negative topics, many of which are based off hearsay or are the result of major assumptions. I've had to ban some people for doing this. People who weren't even posting publicly, but through private messages to new members trying to sway them to buy other products instead. People I've personally spent a lot of time supporting. I care a lot about what I do, so that's a pretty big stab in the back for genuine effort myself and my colleagues put in.
 
If someone comes in here claiming they want fixes or people fired from Cakewalk without any context of what their experience even is, it would be nice if long-time members wouldn't use this as an opportunity to try to poke holes in everything Cakewalk related (software, business practices, staffing changes, etc.). It would be nice if we'd just try to help out instead... maybe try to remind others that Cakewalk isn't some gigantic corporation and that there are real human beings behind the scenes working long hours to make what we believe to be one of the best products on the market for an extremely fair cost. The folks that constantly try to poke holes are most like either worried about our future, or are trying to hurt our future. I can't see it any other way. If you're legitimately concerned, don't worry, we're not new to this. We've been here for quite some time, we have a game plan, and SONAR isn't going anywhere but up.
 
In personal interactions I have with customers, people often times tell me I brought them back from the edge right when they were about to give up on SONAR. I'm not doing anything special, I'm just helping answer questions about what I've learned about troubleshooting computers over the years and how to get music software to achieve what you're looking to do. Sometimes the solutions are so easy (a single setting) that I'm amazed people were ready to move on.  I get this same type of response at Berklee where students tell me they're fed up with Logic, Pro Tools, Digital Performer. Maybe I personally just have a lot of patience. What I'm getting at, is it's so much more helpful to just work through problems together versus treating it like "Company X needs to fix issue Y". Yes, companies do need to fix issues and make better products, but it's a lot easier to achieve those results with professionalism and not by trying to bring that company down directly on their own website.
 
Anyhow, quite frankly I think we have some people that should know a little better at this stage in the game. They repeat these habits every year and push the envelope. It forces us to lock threads despite giving second, third, fourth... fiftieth chances in some cases. I don't personally understand visiting the forum every day and focusing on trying to hurt the company you're asking for better products from. It's completely counterproductive. This is why I keep requesting people work with us versus against us.
 
Anyhow, it's impossible to address human behavior. Many might read these words and agree, many will not. I'll probably receive some private messages telling me I'm missing the point or something similar. If anyone is worried about me missing the point, I guess what I'd like to say is this: I'm not. I see a lot of legitimate concerns as well and am thankful that people share what they think needs to be improved upon. The only solution to the big tickets at the moment is time.
 
We're working on some things internally that are going to address a lot of the feedback we've been getting throughout this entire release, the things we agree on with customers that are important. Obviously I can't announce what those plans are yet, but I will be excited when Cakewalk shares the news about some of the future enhancements to SONAR and other products. One of the things I saw recently caused the entire company to applaud and applaud loudly. I think it's the first time I've seen that at Cakewalk. Usually we're all very focused on what we're doing and to be honest it's hard to impress people who are extremely critical of their own work... so to see people loosen up for a moment with genuinely major smiles on their faces was a breath of fresh air.
 
Thanks for the message by the way. I'm looking forward to interacting with you guys again when we have some announcements.

I'm well aware of the systems in place, my comment that you quoted before locking the thread was referring to user requests asking for some transparency about known bugs that cakewalk sea shy about sharing. The sarcasm reflects my frustration. That is, we the users tell you cakewalk of the bugs we find but you cakewalk don't reciprocate with similar information. We're asking for the bugs you know about and you told us aboutthe mmultiple systems you have for managing those bugs...

lawp
I'm well aware of the systems in place, my comment that you quoted before locking the thread was referring to user requests asking for some transparency about known bugs that cakewalk sea shy about sharing. The sarcasm reflects my frustration. That is, we the users tell you cakewalk of the bugs we find but you cakewalk don't reciprocate with similar information. We're asking for the bugs you know about and you told us aboutthe mmultiple systems you have for managing those bugs...

That is precisely what this form is for: http://www.cakewalk.com/support/contact/problemreport.aspx
 
For finding out if what you're experiencing is a bug or not and getting official confirmation from Cakewalk about it. This is a topic I spoke at in depth in one of the many threads I'm referencing, just a few weeks ago. It probably got buried, but it was here: http://forum.cakewalk.com/FindPost/2853144
 
 

I feel the need to clarify, the point of the form isn't to waste anyone's time. It's to get customers in contact with staff who have the tools and skills to assist with identifying bugs in the application. It needs to be done via this manner, not via conversations on the forum where anything goes. 

Where can we see the list of reported problems pls?

Jta, the last couple the auto-crash reporter sent ended up in the "status: status changed" wilderness

lawp
Where can we see the list of reported problems pls?

That's not how the system works. These reports often times have sensitive information (personal information from customers). We're not about to expose them to the world. The link to my previous post elaborates on what you're asking. Please take a moment to read my posts before replying. This is what made me suggest you didn't read my post in the other thread as well.
 
In addition, obsessing over the reports is not going to be helpful for yourself or anyone in the end. A lot of the bugs aren't bugs. A lot of the ones that are, are extremely specific to certain conditions.
 
 

lawp
Jta, the last couple the auto-crash reporter sent ended up in the "status: status changed" wilderness

That means they've been automatically updated by our system. There's nothing wrong with that, it's a tool used for us to identify where reports have moved around. More information on the fault reporter in my other post on the thread you were on.