karma1959
"WE DO WHAT WE WANT, SAY WHAT WE WANT, AND YOU JUST SIT AND WAIT LIKE A GOOD LITTLE
CUSTOMER..."
I think that's a really unfair representation of Cakewalk's response in this thread just because you didn't get the answer or level of detail you wanted. Some vendors don't attend their forums at all - it's not as if CW hasn't provided any communication in years. It's obvious you (and some others here) would like more frequent communication, but some comments in this thread come off as adolescent angst more than customer feedback requesting a company to alter their communication approach.
I'm responding to the OP in this thread....and it has NOT only been in THIS thread that Cake have stated that...
I'm responding to the Business Mentality also, as I've dealt with Cake for years....
A Business RELATIONSHIP is like ANY other relationship...without communication the RELATIONSHIP breaks down....
No one said that it was FAIR..just that it IS what it IS...I've also stated previously...
IF YOU DON'T LIKE WHAT CAKE IS DOING....go elsewhere...but we ALL have the right to express our "perceptions"
My comments aren't ANGST at all...I can get by with what I use....without issue...if Cake went under tomorrow...
THE SHOW MUST GO ON...
But their "Business Practices" are not conducive to a good "Business Relationship"
It's like me telling one of MY Customers "You'll get your Product when I'M READY TO GIVE IT TO YOU...SO SHUT UP"
or, after I've delivered the product, the Customer finds a problem and I say..."well Mr. Customer, I'll deal with that
when I'm good and ready...and not before...so go away for now" ...get my point...
I don't think that would go over very well....that's my only point...