bitflipper
I've no bone to pick with IKM (and really, not with anybody except maybe those Dub Turbo spammers).
But I'm wondering why the IK guys are so often assaulted on forums, especially on KVR? Granted, sometimes that's an unfriendly place, but most other vendors are treated better. Some, like Urs Heckmann and Sean Costello, are rock stars in KVR-Land.
What would Obi and Peter have to do to get that kind of respect? Just wondering.
Are you serious, Bit man? How about acting in a professional, respectful manner, for starters. Respect your customers and you'll get respect. Real customer service personnel would never even think of arguing, attacking, and insulting their customers in a public forum. They wouldn't proudly proclaim that the era of "THE CUSTOMER IS ALWAYS RIGHT" is over. They wouldn't accuse people who question their business practices (which, you must admit, are highly questionable) of having some hidden agenda or other "issues." They wouldn't answer customer complaints with snide and sarcastic remarks. They wouldn't state that a problem a customer is having couldn't possibly happen (effectively calling him a liar). And they wouldn't come onto another company's forum and berate their customers there, too. You can be sure they'd never allow CW reps to come on their site and pull that kind of crap.
If you think I'm exaggerating about any of this, I can point you exactly to where all these things happened, all within the last few days, all in public, some on this very forum. I am not making it up. Pretty surreal that company reps who supposedly are paid to help their business seem to think that being obnoxious does them any good. How does such behavior increase sales or goodwill? I don't get it.
Contrast the IK Way with how folks from other companies do things. Costello, Heckmann, Gamble, Slate, Carnes, Sardo, Breebaart, Frenzel, and other devs (not to mention shopkeepers Belmont and Dahlberg) are "rock stars" because they ACT PROFESSIONAL and COURTEOUS toward customers, both prospective and current. If IK would do the same, they'd get a lot more respect, I'm sure.
Cheers,
Eddie