paulo
Andrew Rossa [Cakewalk]
This survey wasn't about a bunch of bean counters trying to maximize profits. It's about us understanding how customers use our software and other products in the market place. Pure market research. And the goal is to help improve SONAR and also make the experience better for customers.
I remain curious as to why you don't ask all of them ?
That's literally impossible to do...some customers don't want to be contacted or don't open their emails. We worked with some pros to figure out the right amount that would make it statistically significant. We've definitely done that. We feel good about the data we received.
The interesting thing is that the answers really didn't change much over time. The first 100 people answered about the same way the first 1000 did and so on.
I'm still not sure why you don't get emails. We've tried to fix the problem a few times. PM your current email again and I'll see what we can do to fix it.