(sort of off-topic, but related to better serving a smaller group of developers, if that may be the case): I vote for a Bug board. A forum board strictly for
licensed users to work directly with Support or Engineers/Developers where they can chime in to ask subsequent investigative questions. A board where rules against griping are STRICTLY enforced, and only calm, collected, and helpful people may speak or report issues/oddities. This is a HUGE can of worms, but I see a big gap in the level of communication in the general Sonar forum and the lack of communication in the Bug Submission Tool. There's literally no incentive to report bugs with that level of detail expected, but almost no (or extremely delayed) feedback. I've used the bug submission tool in the past, but there's absolutely no way of knowing of any submissions I send in are even being read, much less with enough accurate content to illustrate the possible bug.
Reporting something weird that happened once or twice in a bug tool isn't conducive to checking the issue. The reason is, the only people able to read the submissions are Cakewalk people. Other users can't read submissions and either offer additional info, or confirm if they have seen the same issue before, either. There's literally NO incentive for both users to submit a duplicate bug report.
Finally, if specific Bug Tracking CW people are on the board, they can offer advice or helpful things to do in an effort to make a bug submission interface much more easily with Cakewalk developers, vs. trial and error as it is now. In other words, bug submission coaching or inquisitiveness before a report is really made (internally).