John DiNicola...We have also made major improvements in service over of the past few years. We now have our own CARE centers in Las Vegas, USA and Kidderminster, UK. From these facilities we can perform both in and out-of-warranty repairs, as well as supply parts for our authorized service centers. Our Tech Support teams work out of these facilities as well... 

As the original poster on this thread, I appreciate you taking the time to chime in with your thoughts. Over the years I have seen many Behringer products that looked interesting and priced very reasonably. I have also read many customer reviews that cited poor quality and support, so I purchased like items from other vendors.
 
I have also read lately that Behringer recognized this and has made a concerted effort to improve quality including offering the 3 year warranty that you mentioned.
 
As an experiment, I called the "Care" center in Las Vegas just now to see if I could actually talk to someone. 30 seconds after I dialed the number one of your support persons answered the phone. (Jeff). He was very friendly, and professional. I gave my name and explained that I simply wanted to see if I could talk to a live person. (Have you ever tried to get customer support from Adobe, Intuit, VMsoftware....)
 
When (and if) the Behringer X-Touch does come out, I will be one of the first in line.
 
Walt
 
 

Behringer products have most complaints in their first 6 months to a year. They seem to tighten up the longer the product survives.

strikinglyhandsome1
Behringer products have most complaints in their first 6 months to a year. They seem to tighten up the longer the product survives.

Ok, second in line. :-)
Walt

Yes thanks for chiming in John, To me that is an excellent sign of customer service and education. It's true the company somehow has always received a bad rap. 
I am looking forward to purchasing the X air 16 channel. 
It's almost to good to be true at the price your offering. 
 
Example of value. Right now our band is using a typical 16 channel Mackie mixer with 1 built in effect and only 2 AUX. They use in ear monitors so have to suffer only 2 possible mixes. The effects are next to useless as you cannot change the all important delay time. It's stuck on 250ms. 
There is also drum leakage issues with 4 vocal mikes 2 of which rarely get used...I want Gates. I priced out a few gates and they were $500 and more. So you see that with the X air I can have everything I want. I can also pass off the monitor mixing to each band member , that's idea I love. 
These mixers will make all the others obsolete overnight. I have an old Yamaha 01v that does what the Xair does more or less,, but it's not dependable anymore after 25 years of hard use. It was over $3,000 when I bought it. So this is the perfect solution. 

Just last year I had one of these die after something like 13 years of service.
 

I have had pretty good experiences with Behringer in the past and use their x32 producer in my studio today.  My live setup has 2- 2 channel 31 band ultragraph pro EQ's on it.  I've had the eqs for over 5 years and they haven't failed me yet.  In fact, they're the best ones I've ever used.  The Behringer x32 producer is a magnificent piece of equipment.  The preamps in them are amazing.  You know how different brands sometimes make different things and some things they're not so good at and others they are?  Behringer is good at signal processing, very good in fact, but buy amps and speakers from them and you're making a mistake.  As long as you keep that in mind, you'll be happy with them.

Behringer has acquired some really good companies (TC Electronic, Midas, etc).
That's going to benefit their products and end-users.
The X32 is a really nice board (Midas designed pre-amps and DSP).
You can think of it as a less expensive Midas board (that doesn't offer sample-rates above 48k).

I recently bought a Behringer Powerplay Pro 8 headphone amp.  No problems with it, so far.
I would like to replace my BCF2000 but the new Behringer Control Surfaces are still "vaporware".

Historically some Behringer stuff has been a bargain (particularly compressors, mixers and the feedback destroyers) and some has been rubbish. And once in a while they take what was a bargain, change some components in it and turn it into rubbish.

An example being the active DI box they sold in the late 90s. Originally very good, did its job well and cheap, then all of a sudden new ones turned up emiting around 45-60dB of hiss. Opening one up it turned out they'd changed the preamp IC from one of the usual 4558 types found in most audio gear to a TL10. A tiny bit cheaper per chip but very noisy indeed. A previously good product made completely unusable.

I've had 11 different Behringer products over the years. I still have 2. I've sold the others all working as my studio and need for playing live has shrunk. Despite the bad rap from people in general, I've never had a failure. I wouldn't hesitate to buy a Behringer product if I needed something they made.