I did not purchase from Steam, no.
 

Susan G

Noel Borthwick [Cakewalk]
Do you have a monthly or annual membership?

That's an interesting question! I actually have an annual membership now, but only as of today. When I talked to CW I explained that I had just switched from monthly to annual and I wondered if that had something to do with the problem (too much of a coincidence.)  On the "About" screen for Braintree it said I was still on a monthly payment plan. The CW rep I spoke to suggested I call Cleverbridge, but since I couldn't find a phone # immediately, I cancelled my monthly subscription on their website. I'm not sure what else I need to do to make sure it switches to annual, but as of now, it still says monthly on the "About" screen.
 
Thanks-
 
-Susan
 

Hi Susan...

As it happens, I too switched from monthly to yearly today... My situation was further complicated by the yearly purchase being bought for me as a gift through Sweetwater!

I used the sweetwater redemption code in my account... Then I called customer support as my online listings were still showing it as purchased a month ago... Even more? The "new" serial number provided with the new purchase is the same serial number currently listed... The rep (cakewalk) told me that I now show as registered for a year... Then I went to cleverbridge and through a rep cancelled my monthly plan...

When I open Sonar's about screen it simply says legal... I see nothing about time length... As I'm paid up until tomorrow from the monthly I guess I'll know if/when it loads on Sunday! ;-)

Someone should write a definitive script of procedure for doing this as I've seen a few others going through this as well...

Now praying I can download Braintree after midnight on my neighbo's wifi! ;-)

I hope yours gets handled well... And more, I hope you find out what went wrong with your update and get it quickly, simply fixed!

Keni

Just thinking out loud, but if it is some sort of conflict due to switching from monthly to annual, maybe I should try deleting and reinstalling the Command Center and starting from scratch. Couldn't hurt at this point, I guess. I'd hate to be without SONAR all weekend.
 
-Susan
 

Keni
I hope yours gets handled well... And more, I hope you find out what went wrong with your update and get it quickly, simply fixed!

Keni

 
Thanks, Keni!
 
-Susan

I have a similar situation, including the error,  if you go the uninstall/reinstall route, let us know how it goes ?

Yeah its indirectly related to your monthly subscription having lapsed and your annual sub not being valid because your payment didn't go through with Cleverbridge. By cancelling your monthly you now have no subscription effectively.
 
However that shouldn't cause the program to crash obviously but it ran into a silly bug with a notification message trying to alert you to the problem. We'll fix that part but you should call Cleverbridge to sort out the transaction issue.
 
The cleverbridge contact info is:
 
Email: cs@cleverbridge.com
Phone: +1-866-522-6855
Service hours:
Monday - Friday: 8:00 AM - 8:00 PM (CST)
Saturday: 9:00 AM - 4:00 PM (CST)
Sunday: 10:00 AM - 3:00 PM (CST)
Service hours according to time zone EST:
Monday - Friday: 9:00 AM - 9:00 PM
Saturday: 10:00 AM - 5:00 PM
Sunday: 11:00 AM - 4:00 PM

Actually I just talked to support and there is no need to call Cleverbridge since they can adjust your purchase record on our end. So they should be able to resolve the authorization issue pretty soon from here.

Hmm.  growing pains.
 
Jim

Noel Borthwick [Cakewalk]
Yeah its indirectly related to your monthly subscription having lapsed and your annual sub not being valid because your payment didn't go through with Cleverbridge. By cancelling your monthly you now have no subscription effectively.
 
However that shouldn't cause the program to crash obviously but it ran into a silly bug with a notification message trying to alert you to the problem. We'll fix that part but you should call Cleverbridge to sort out the transaction issue.

Hi--
 
I just called Cleverbridge and they verified that my monthly subscription had been cancelled. Now not only does SONAR not crash immediately, but the About screen says "Status - owned"  It's a beautiful thing! 
 
Thanks-
 
-Susan

Noel Borthwick [Cakewalk]
Actually I just talked to support and there is no need to call Cleverbridge since they can adjust your purchase record on our end. So they should be able to resolve the authorization issue pretty soon from here.

Hi Noel...

I did this today and even after contacting customer support where they verified my membership was paid for the year (I was gifted this from another friend/forum member purchased through Sweetwater), I thought to check with cleverbridge and spoke with a rep there who told me my monthly was still activated (and due tomorrow). We cancelled it so that I don't get billed tomorrow...

So has this been addressed more in the last 2-3 hours? If not, I recommend double checking with cleverbridge in such a situation...

Don't get me wrong, I'm very pleased that it seems to be working seamlessly... So far Sonar seems oblivious to any changes in this matter... I don't remember the about box saying anything about the monthly plan, but currently it simply says "legal". Am I missing a location to look?

I won't be attempting to download Braintree until after midnight here... My internet access has lots of issues/problems... ;-)

I hope you can help resolve Susan's issue so she has Sonar back up and running quickly...

Keni