Hi all,
Sonar Platinum has been crashing/hanging when I open any project with plugins. It does this 30 to 40% of the time (sometimes a project will open and sometimes it won't). I don't know how to find the offending plugin (if it is a plugin) and could use some help. The only indication I have there's a problem is when I try to open a project and Sonar just sits there with the mouse spinning but nothing happens...even after waiting 10 min. Then I'll try to close Sonar and will get the notification "Sonar is not responding", but there's no option to view a crash log or make a report.
 
I used AppCrashView and it found Sonar's "Stopped responding and was closed" logs but I don't understand what it's telling me. I'm posting the most recent log below in hopes someone can make heads or tails of it.
 
When a project 'does' open up everything is perfect and I can record and mix up to 48 tracks with a ton of Slate, Waves, UA and Soundtoys plugins. Sonar's CPU meter shows around 40% usage for a project that large (the first core shows a little higher than the rest). Other projects of 24 - 36 tracks shows much less CPU usage. The Ram and Hard Drive meters are negligible.
 
My system is: MacBook Pro i7-3615QM CPU @ 2,30GHz, 8 Gigs ram, Windows 10 (Bootcamp), UA Apollo thru Thunderbolt 1 connection, external Thunderbolt drives (Western Digital 2TB Black).
 
Thanks in advance for any assistance,
Reggie
 
AppCrashView Report: (edited)
 
Version=1
EventType=AppHangB1
EventTime=131113454554686184
ReportType=3
Consent=1
UploadTime=131113454590368173
ReportIdentifier=4188a140-3af1-11e6-9e0d-10ddb1dbab47
IntegratorReportIdentifier=4188a141-3af1-11e6-9e0d-10ddb1dbab47
NsAppName=SONARPLT.exe
Response.BucketId=fc06b4d0972b5a5c9b1e4bbe4e4fe3f6
Response.BucketTable=5
Response.LegacyBucketId=129143506932
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=SONARPLT.exe
Sig[1].Name=Application Version
Sig[1].Value=22.6.0.26
Sig[2].Name=Application Timestamp
Sig[2].Value=576440dc
Sig[3].Name=Hang Signature
Sig[3].Value=ca22
Sig[4].Name=Hang Type
Sig[4].Value=134218241

Hold Shift when clicking to open the project which will enable "safe mode" so you can OK each plug that gets loaded.

Thanks, I'll give that a go.

Ok, now I get a solid crash when I close any project after entering "safe mode" (with all plugins disabled). It crashes over 50% of the time and it's faulting ucrtbase.dll (whatever this is). It's late so I'll google ucrtbase in the morning to find out more.
 
Thanks Brando for the "safe mode" clue.
 
Reggie
 
New fault report:
 
Process File      : SONARPLT.exe
Event Name        : Stopped working
Event Time        : 6/25/2016 10:47:20 PM
User Name         : All Users
Exception Code    : 0xc0000005
Exception Offset  : 0x0001a033
Fault Module Name : ucrtbase.dll
Fault Module Version: 10.0.10586.0
Process Path      : C:\Program Files\Cakewalk\SONAR Platinum\SONARPLT.exe
Report File Size  : 32,984
Report File Path  : C:\Users\All Users\Microsoft\Windows\WER\ReportArchive\AppCrash_SONARPLT.exe_4e3932d53bea5b95ff92a15d814b89f43e4c_ceeab7ee_158a609d\Report.wer
 

If you have submitted a bug report for the crash please list the CWBRN number so we can see the dump file.
A crash in crtbase could indicate a bad install of the microsoft C runtime redistributables. 

Am seeing pretty much the same issue in a windows environment (http://forum.cakewalk.com/Project-Issue-Failing-to-Load-in-Sonar-June-16-Plat-Version-m3439524.aspx).  Ran safe mode open, and it got me in to the project.
 
Was possibly the LRC Bus: GroovePlayer (i.e. the metronome sound) or 2C-Aether.  Teh again, maybe not.
 
This occurred even after I created the project in May Platinum, and had no issues until June was installed.  X3 opened them just fine, so, who knows?

Noel Borthwick [Cakewalk]
If you have submitted a bug report for the crash please list the CWBRN number so we can see the dump file.
A crash in crtbase could indicate a bad install of the microsoft C runtime redistributables. 

I'll submit the crash report within the hour.
 
Thanks mate!

Noel Borthwick [Cakewalk]
If you have submitted a bug report for the crash please list the CWBRN number so we can see the dump file.
A crash in crtbase could indicate a bad install of the microsoft C runtime redistributables. 

Here it is: CWBRN-53518
 
Many thanks,
Reggie

Microsoft provides a free program that will scan your system and look for missing or corrupted Windows system files. Here is a link to some information on running the System File Checker (sfc.exe) in an elevated Command Prompt window:
 
https://support.microsoft.com/en-us/kb/929833
 
What Noel was referring to is that application developers most often take advantage of bundles of Microsoft code, where their programs call routines that are in one of these bundles, and then the installer process will include the installation of the needed bundle of code their program will call.  These are what the Microsoft C++ Runtime Redistributable libraries are.  So, Noel is suggesting that one or more of those libraries are either missing or possibly corrupt.
 
You can see which ones you have installed on your system, by going to Control Panel and clicking on the link that says Uninstall a Program.  That will present a list of applications installed in your Windows environment, and the various versions of the Microsoft C++ Runtime Redistributable libraries will show up there - just scroll down the programs list and you will see a bunch of them one after the other - they will look SOMETHING like: "Microsoft Visual C++ 2005 Redistributable - x64 9.0.21022", etc.  (please note that in their typical wisdom, Microsoft changed the format of the naming of these over time, so there are variations - easy enough to see, and they ARE still all bunched together, because at least the front part of their naming conventions was consistent).
 
On one of my computers, that happens to run Windows 8.1 x64, I currently have 22 different Microsoft C++ Runtime Redistributable libraries installed.  They are not very big at all, so that isn't an issue, and their existence DOES aid developers.  Why Microsoft didn't deliver some kind of Windows Update mechanism to CONSOLIDATE/COMBINE older runtime libraries is a mystery, but it is what it is.
 
Anyways, I hope the above is helpful to you - that System File Checker utility program is pretty handy, to make sure Windows thinks it has all the files it needs - I have certainly used it a few times.
 
Best of it all to you - I am quite confident Noel and the others at Cakewalk can and will identify the issue causing this issue for you, and if indeed the root cause is either a missing or corrupt runtime library, they can give you the information needed to install or repair any such problematic runtime library.
 
Bob Bone
 

Traveler
Here it is: CWBRN-53518
 
Many thanks,
Reggie

Please attach the proper minidump files for the crashes - these files will be in your crash dump folder here:
%APPDATA%\Cakewalk\SONAR Platinum\MiniDumps
We can't analyze anything useful from the text files you attached unfortunately.
While you wont get a dump file easily for a hang, you should get one for any crash.