serial number

I bought X-1 at the discounted upgrade price. Where is my serial number? It has been over an hour and no number has been emailed nor is it on my reg page. Any ideas?

I always get my purchases almost immediately. Perhaps your email client is putting them in your junk or spam folder. Add noreply@cakewalk.com to your contact list to avoid this in the future. 

You can also check your account at store.cakewalk.com and see if its there. 

Hmmmm... I forgot that you need a serial number just to install the software. So this is more serious that I first thought. I've now forked out cash for something that I cannot use, and I don't have a timescale. Not a happy bunny.

I suppose I should hit the sack and worry about this later. It is weekend now, and I'll no doubt get nowhere until some time Monday.

I have ordered today the "First Class" upgrade to look at it this weekend. Order is accepted, link for download is there. But no Serial and no info about the "free" upgrade. If they are unable even to sell properly, I can guess the quality of the rest. PS the first forum I see where "Preview" is not working for me. And that is software development company. And I have already bought the software from them. OMG.

Did you check http://store.cakewalk.com like I told you to do? Logon to your account and you should have the serials and a link to download the code. 

Did you check to see if the note went into your junk mail or spam folder? That often is the case. 

Was there possibly a problem with your credit card? Are you outside of the US? 

I'm inside the USA, no problem with my credit cards, and ordered and downloaded the gate and compressor that's on sale last night, and still no serial or registration numbers posted on my store account. Even my Concrete Limiter's serial and reg numbers haven't been posted. Guess we have to wait till Monday.

The same as Tkrain - only ad is received. That is a bad joke: in the ad they again propose that I pay for Studio to get Producer. I have done that already! The payment was with PayPal, I could download the Studio.

I think they have done mistake in the info. They should write "several working days" instead of "45min". At least for me it is not a big problem. I just do not like when someone full me...

I bought the box so I didn't have to wrangle with any of this stuff but it took three calls for me to get working download links to the free Anderton vids. Mind you I was loading them up with a bunch of other questions at the time as well so the request may have gotten lost in the fray.

have you gone to your cakewalk account in the store to see if its in thier?

chuckebaby


have you gone to your cakewalk account in the store to see if its in thier?

If you read all of the above posts you will see that we have checked our cakewalk accounts, and checked our spam settings. There is, quite simply, an issue with the Cakewalk system, which I am sure will be resolved after the weekend is over. Most of us have also raised support tickets too...

As I've said before... checking store and spam almost hourly. I know the transaction's gone through because the bank already told me it did. This is a Cakewalk store issue, related to their new policy of "checking" all transactions before issuing serial codes. The order page said this would take 15 minutes... the email said it would be 45 minutes... it's now been 28 hours, and Customer Support is closed till Monday (and then open 1/2 hour after I go to work till 1/2 hour before I get home).. so if my email ticket doesn't resolve it Monday I'm stuck till Friday... By that point, I will have disputed the charges and purchased a competitor's DAW. If Cakewalk is going to have a policy where a human checks every transaction before issuing serial codes, then they need to have a human to check the serial codes outside of banking hours.

I just checked my store account and my serial and reg numbers were indeed posted !! I now have the gate and compressor activated in my Pro Channel !! Yay don't have to wait till Monday !!

I agree that Cakewalk needs to get its act together on this. If I buy a downloadable product, I expect to be able to download it almost immediately. There is no excuse for these delays and Cakewalk management needs to address this with their sales team immediately.