6.2.1 won't run because of MS failure

When I installed the 6.2.1 patch I got an error that the Miscrosoft redistributable could not be installed/configured. As a result it looks as if the SONAR 6.2.1 install failed. Now I cannot run SONAR. =:-( HELP !!! thanks. thorne

The exact error is with Microsoft Visual C++ 2005 Redistributable. Apparently the install of that software is corrupted (Error 1714 - The older version cannot be removed).

Then I get another error on /SONAR/Plugins/Shared Utilities/CW15Auto.dll... Unable to register the DLL/ICX: LoadLibrary failed: code 14001 (I choose to ignore this error)

But SONAR 6.2 ran just fine. =:-(

I assume you tried running the install again? for 6.2.1? and if that doesn't work, for 6.2?

Noel said that the following:

Attention Windows XP x64 Users: The Windows XP x64 32bit update is not yet available. Please check back frequently, as it will be released within the next week.

was because of a windows installer problem.
Does it apply to your setup.

Noel - The error occurs during the 6.2.1 install immediately when the redist install starts (I assume). All I can do is press CANCEL on the redist error. On the CW15Auto.dll, I've tried IGNORE and RETRY and ABORt. No help. I am running Windows XP SP2 with all updates applied. It is VERY possible that something on my system is corrupt. I've been getting runtime failures on several Windows apps because the original install packages have been deleted. I don't care about running the Windows apps, but I care very much to get SONAR running again ! Is there a way I can reinstall just the VisualBasic redist? I'll look on Microsoft's web site. Looks like it's vcredist.msi that's corrupted/deleted. How can I uninstall the 6.2.1 update?

xackley - I am not the Windows x64 case.

dstrenz - I didn't try a reboot. I will. What do you mean by "rename the old version"? The old version of what?

Jason - Yes I ran the install 3X and it always failed the same way. I will try reinstalling the 6.2 patch.

CJ - By restoring I assume you mean the Windows restore to "last best known" config? I could try, but I'd be afraid of what else would get uninstalled.

CJ - Going back to "last good config" didn't help.

dstrenz - Reboot didn't change anything.

Jason - Reinstalling the 6.2 patch resulted in an install error that the correct version of SONAR could not be detected. I suppose I could start over from 6.0, but I'm wondering if that install will also fail because of the corrupted vcredist situation.

I downloaded the latest vcredist.exe and exeuted, but that didn't help either. Sigh. thorne

Thanks, tunekicker. The missing files according to Dependency Walker are:

MFC80U.DLL
MSVCP80.DLL
MSVCR80.DLL
MSJAVA.DLL

I can find these files in other directories on my boot drive, but I wouldn't know where to put them so SONAR can find them. I guess in my LIBPATH? thorne

tunekicker - Just about all the Microsoft Office stuff (Word, Excel, etc) fails to run. While cleaning up my computer, I accidentally deleted a directory called something like /temporaryInstallFiles on my boot drive which had about a dozen .msi files in it. That's when all the failures started to occur. However, SONAR 6.2 was still working flawlessly. Any other info that would be helpful? thanks, thorne

Don't worry about the rest of the install. That will definitely fail if the first part fails. One suggestion is to uninstall SONAR 6 completely and then start from square one. Reinstall 6.0 first. If that is successful it should reinstall the original redist and your other apps should work again. Then install 6.2 and finally 6.2.1 - hopefully that should work. Not sure what got corrupted to cause their installer to fail but I'll send MS a note to inquire.

It looks like you've got two problems, the first of which caused the second. The fact that MS Office doesn't run probably means you're missing some DLLs/files that MS programs expect to be present. This didn't affect SONAR (probably because it doesn't use them). However, the Visual Studio prog that the 6.2.1 update is using to update your DLLs does need it and so, when that failed, SONAR was broken too.

I'm with tunekicker, if you get Office working and reinstall SONAR then the 6.2.1 update will probably work. If you don't, I suspect the same thing will happen.

Brian

In particular, you're probably seeing this error when you open Office apps like Word:

The application failed to initialize properly (0xo0150004). Click on OK to terminate the application.

The way I eventually fixed my issue was outlined on this page:

http://blogs.infosupport.com/marcelv/archive/2006/10/01/Visual-Studio-SP-installation-failed-due-to-disk-space-problems_2C00_-how-to-bring-VS.NET-alive-again.aspx

I followed the lead of one of the guys who followed up in posting (details below.) After doing this and re-installing Visual Studio (and thus C ++), then .NET, then Office, I eventually got everything working again.

All the best!

Peace,

Tunes


"The problem is that when SP1 setup is doing rollback, it is not cleaning correctly the shared C runtime libraries. The Windows\WinSxS contains set of directories with the various shared installations. In addition there are directories named "Policies" and "Menifests". These directories contain files which are used to find out the correct version of a given library (DLL) to use with a specific application.

The problem is that SP1 setup remove the shared C runtime (CRT) directory without removing the corresponding data in the Menifest and Policies directory. The result is that loading any software that try to use the version 8 of the C runtime library will fail doing so.

To solve this issue you can do one of two things:

1. Create a directrory with the right name (or use the empty one if this is the case) and copy the runtime DLLs to there. Make sure that you copy the right versions otherwise most things will work, but some may not...

or

2. Remove the orphan policy and menifest entries (that what I did)."

I'm pretty well convinced the solution that helped me will help you.

If you have a way to re-install Visual C ++, Visual Studio, or simply have another machine where things aren't broken, you should be able to fix this by deleting the mis-guided entries (anything referencing CRT) in C:\Windows\WinSxS\Manifest and C:\Windows\WinSxS\Policies, then re-installing C, VS, or copying the redist resources from your working machine to your broken one.

Then Office, Sonar, and other programs dependent on this will be able to run.

Peace,

Not sure, but this might help you find what you need to copy:

"...you can also install the VC redistributable from another machine where SP1 applied successfully. You can find this under the directory BootStrapper\Packages wherever the .NET Framework 2.0 SDK was installed, which by default is under the Visual Studio 2005 installation root. "

http://blogs.msdn.com/heaths/archive/2007/02/05/visual-studio-2005-service-pack-1-rollback-breaks-some-applications.aspx

I know you haven't installed Visual Studio, but I think whatever initially caused your failure is doing so through the same means as the failed install I had. Thus, all of the references to dll's in the VC redistributable.

Hope this helps.

Peace,

Thorne,

No offense really, but you could be chasing your own tail on this for days. Time to reformat.

Before you do this, read the recent thread here about backup imaging programs. Yours is a perfect example why $35 for Acronis' True Image is a hard deal to beat. There's absolutely no excuse for any DAW owner not to have such a utility.

Just today, I used Ghost at work to restore a user's system to previous condition in about ten minutes. Woulda taken me at least four hours (minimum) to reinstall it all manually.

I know it's not what you wannna hear, but this could be your turning point, my friend.

Good luck,
JD

Please tell me you've at least run the Vista compatibility app so you know what you're getting into!?!?

Vista Upgrade Advisor download

Rebuilding is not a bad idea, but I'd check before I shell out the dough for Vista.

Peace,

Tunes - Yes I've run the Vista Compatibility program (actually that's what started this whole mess - Vista wanted me to create more hard disk space) and everything is OK except for some "maybes" for apps that won't run.

Noel - I'm counting on Vista to fix things as it updates XP. Of course, silly me for thinking such positive thoughts. =:-)

thorne