Helpful ReplyADMINS - please let users edit their own threads as SOLVED - DEAD HORSE(move along nothing

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Guitarmech111
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2013/11/11 12:19:12 (permalink)

ADMINS - please let users edit their own threads as SOLVED - DEAD HORSE(move along nothing

I kinda got a little irritated when admins marked my threads as resolved. Just because you can, does not mean you should. I would prefer a reply in a thread suggesting 'SOLVED' and allow the user to change the title or give permission for the admins to do so.

Don't get me wrong, I appreciate all that the admins do to try and resolve issues. I benefitted greatly from one helping me the other night. I was kind of wondering why they edited MY thread without asking ME. Once, my thread was edited as resolved and it was not. I have recently seen another thread marked as resolved without the user agreeing. Come to find out that the issue was not solved.
 
Mods, please confirm with the the users BEFORE editing a thread or ask the user if the thread has been resolved. That is just respect I think...  
post edited by Guitarmech111 - 2013/11/11 15:18:05

Peace,
Conley Shepherd
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#1
Paul P
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Re: ADMINS - please let users edit thier own threads as SOLVED 2013/11/11 12:40:40 (permalink)
 
I've attributed this to an excess of exuberance towards newfound responsibilities
 
I agree it that it can be seen as meddling in other people's affairs, something I don't appreciate myself.  I hadn't decided if I was going to bring the matter up or not, but seeing as you've now done so...
 
Marking a thread solved or answered also sort of implies that further discussion is neither warranted nor encouraged even though useful discussion often does follow resolution of the original issue.  Useless discussion can definitely also follow at times :-)
 
I'd also like this to be left up to the author of the thread.
 

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#2
John
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Re: ADMINS - please let users edit thier own threads as SOLVED 2013/11/11 12:49:42 (permalink)
Strange that somehow "its our affair" when everything written belongs to CW. 
 
We use this forum we don't own it. 

Best
John
#3
Guitarmech111
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Re: ADMINS - please let users edit thier own threads as SOLVED 2013/11/11 13:06:37 (permalink)
yes John, BUT it is always said that it is for the USERS and NOT an official support vehicle. IF it is for the USERS, let the USERs edit their own threads if warranted.

Peace,
Conley Shepherd
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#4
Gary McCoy
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Re: ADMINS - please let users edit thier own threads as SOLVED 2013/11/11 13:07:46 (permalink)
I'd kinda like to see the admins delete any thread that has "drama queen" written all over it.  Lotsa drama queens here who would serve the community better by toning down the hyperbole.
#5
Guitarmech111
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Re: ADMINS - please let users edit thier own threads as SOLVED 2013/11/11 13:09:38 (permalink)
We could have better control ove rthe admins editing the thread titles I think. Drama queens go with the forum regardless of product... ;)

Peace,
Conley Shepherd
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#6
musicroom
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Re: ADMINS - please let users edit thier own threads as SOLVED 2013/11/11 13:15:50 (permalink)
I like the new approach. By them doing that, it has kept the drama queens from ranting on and on. I for one got tired of reading the same people carrying a gripe for months in numerous posts. This way it puts an endpoint to a solved problem. Not perfect, but a lot better this way. My 2 cents. 

 
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#7
Guitarmech111
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Re: ADMINS - please let users edit thier own threads as SOLVED 2013/11/11 13:18:38 (permalink)
well, putting a SOLVED on a problem thread that wasn't SOLVED does nothing to help the community. LOCKING The dead beaten horse threads could be useful though. Those threads are NOT what my OP, and others, was about.

Peace,
Conley Shepherd
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#8
John
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Re: ADMINS - please let users edit thier own threads as SOLVED 2013/11/11 13:29:03 (permalink)
I'm not sure how saying a thread is solved doesn't help the forum. Unless it isn't.  I know that when I see it it does mean the problem has been solved. This won't stop others from looking into it for an answer. Nor do I understand a need to keep posting to a resolved thread.
 
To me its also a hint to the forum "that enough has been said and lets now move on". I don't see that as a problem. If you need the answer nothing prevents one from reading the thread. 
 
In the end it makes the forum a little bit more orderly. 

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#9
musicroom
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Re: ADMINS - please let users edit thier own threads as SOLVED 2013/11/11 13:30:06 (permalink)
^^^^^
I agree that is has a few bumps in the road, still it's an improvement imo. Maybe each thread can have voting poll at the end for solved or unsolved. From what we've seen around here, most OP's who really just want to gripe, they're not going to mark a thread solved. When I see one marked solved, I read those first to maybe learn something. If it is the occasional unsolved but marked solved, then I would ask the op to repost to get the topic back on the forefront. There's really not a lot of options. We have to pick our poison so to speak.

 
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#10
Anderton
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Re: ADMINS - please let users edit thier own threads as SOLVED 2013/11/11 13:33:00 (permalink)
Of course, users have the ability to edit their own thread titles so if someone thinks a problem has not in fact been solved, they can change it back (as you did). But the problem is that a lot of users don't modify the thread titles. I read every thread that has a "solved" or "resolved" simply so I can be aware of problems people encounter, as well as the solutions. That has helped in terms of helping other users, but also, in terms of solving problems I encounter in my own system. Also, having "solved" makes it easier to do searches.
 
I marked your thread as "solved" because I duplicated the conditions you specified, was able to solve the problem, and gave the steps I took to solve the problem. So, it sure seemed solved as I was able to duplicate the problem and come up with a solution. However, I think that's the only instance where I've marked something in opposition to the sense of the poster. The forum is moving so fast these days that if thread titles aren't modified within hours, the thread will often slip off the page and no one will learn about a solution to a problem that might affect them.
 
The ability to scan which threads have solutions to problems is very important. If all users would do this, it would be very helpful but they don't. So, we have four choices:
 
1. Force people to edit their threads as appropriate (ain't gonna happen).
2. Let threads that solve problems and don't have thread titles edited exist in an unmodified state (diminishes the value of the forum).
3. Edit thread titles as appropriate (possibility for inaccurate assessment)
4. Ask for permission before modifying the title (increased workload, and I assume most people would say "ok" anyway)
 
All have pros and cons but given that people can edit their own thread titles if they feel there has been a problem, then (3) seems like the best option.
 

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#11
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Re: ADMINS - please let users edit thier own threads as SOLVED 2013/11/11 13:33:08 (permalink)
I'd rather have the admins do it and get it wrong once in a while than wait for everyone else to start doing it. A lot of posters don't do it, and it definitely saves time in the long run.

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Guitarmech111
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Re: ADMINS - please let users edit thier own threads as SOLVED 2013/11/11 13:40:34 (permalink)
Craig, I did have 2 threads that were resolved(and help much appreciated!), but those are not the ones I am talking about and with seeing another user have their thread marked as solved, but wasn't - that is what prompted me for this thread.
 
John, you are only seeing the negative. I am trying to post the positive where one of my threads recently and another users thread were not solved, but marked as such.
 
These are my thoughts - I consider my threads as mine and don't believe anyone should edit them. If they are solved, I usually never update the title. If that is the new forum policy, then that needs to be documented and enforced. I am a freedom and liberty kind of guy and I can tolerate some censorship, but I am not open to all of it especially if it is not so.

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Conley Shepherd
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#13
John
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Re: ADMINS - please let users edit thier own threads as SOLVED 2013/11/11 13:44:10 (permalink)
I have asked posters to come back and post that their problem was fixed after I gave them a solution for it. Most have been glad to do it.  
 
I think its courteous to do so. When an admin does it to the title it actually helps.  Its trend I am in favor of.  

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John
#14
John
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Re: ADMINS - please let users edit thier own threads as SOLVED 2013/11/11 13:48:31 (permalink)
One can start a thread but it does not belong to them. Ultimately, neither does ones posting. 
 
Posting and starting a thread are privileges not a right.  

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John
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Guitarmech111
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Re: ADMINS - please let users edit thier own threads as SOLVED 2013/11/11 13:54:30 (permalink)
The only thing that matters is perception.
 
IF a new forum policy is that ADMINs edit the title of a thread to something that it is not, I am not really for it. If they ask me to change a thread title as resolved and it is, I am not against it. This is a new behavior by the mods and I am not totally for it.
 
I need to read the forum terms to see if this is a new documented behavior or not...

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#16
John
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Re: ADMINS - please let users edit thier own threads as SOLVED 2013/11/11 14:02:20 (permalink)



Guitarmech111 wrote;
"IF a new forum policy is that ADMINs edit the title of a thread to something that it is not, I am not really for it. If they ask me to change a thread title as resolved and it is, I am not against it. This is a new behavior by the mods and I am not totally for it."
 
If they modify a title and it is inaccurate no one, least of all me, would be for it.  That however is not what I have been advocating.  I think I have made my position on this clear.
 
 

Best
John
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Guitarmech111
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Re: ADMINS - please let users edit thier own threads as SOLVED 2013/11/11 14:07:21 (permalink)
me too.

Peace,
Conley Shepherd
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#18
stevec
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Re: ADMINS - please let users edit thier own threads as SOLVED 2013/11/11 14:28:04 (permalink)
I dunno...   I think this is a good case for the 80/20 rule, and so far the mods seem to be at least 80% in their Solved assessments. 
 
If a poster cares enough to modify the thread title after the fact because they do not consider it resolved, that poster is likely to modify it again if it truly is resolved (I'd imagine you would fall into this category).  Unfortunately the 80/20 rule probably applies in reverse (overall) when it comes to meeting this OP criteria. 
 

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#19
Andrew Rossa
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Re: ADMINS - please let users edit thier own threads as SOLVED 2013/11/11 14:36:16 (permalink)
Sorry if we marked a thread resolved or solved before it was. Most users don't do it and posting this thread isn't going to change it. If we see something that says problem fixed or they found a workaround or whatever, we mark it solved. The reason is so we can move on to other threads. If we have to keep reading the same thread that has been solved but just has more continued conversation, it just takes more time away from other folks we could be helping.
 
If we erroneously marked your thread solved, just delete that [Solved] part for now.
 
It would be great if all users marked their threads solved or answered but the reality is it doesn't get done. I know it's not a perfect system.
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Guitarmech111
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Re: ADMINS - please let users edit thier own threads as SOLVED 2013/11/11 14:46:23 (permalink)
Andrew, I have been on the cakewalk forums for many years. IF this is a new posting policy, make it part of the terme of use. As I mentioned before, I usually never mark a post as solved. IT is a good idea, but I usually never do. It looks like a lot of people never do. Forcing some, but not all seem like a singling out tactic. Is this a new policy that will be enforced to all users or just me and a few others.
 
I fully understand the SOLVED thought. I see no problem with that. I am asking to not mark mine as solved. I will do it if asked, in the future and IF it is fixed. Craig actually verified a couple of my posts and put them as SOLVED. I was fine with that.
 
Seriously, if this is a new policy, make it part of the conditions of use and enforce it all the way with all users or none.

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#21
WDI
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Re: ADMINS - please let users edit thier own threads as SOLVED 2013/11/11 14:49:28 (permalink)
Personally I think only the person that created the thread should change the title. Unless it's inappropriate.

I really don't see it as trying to help the forum but rather trying to make everything look hunky dory.

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Andrew Rossa
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Re: ADMINS - please let users edit thier own threads as SOLVED 2013/11/11 14:52:52 (permalink)
WDI
Personally I think only the person that created the thread should change the title. Unless it's inappropriate.

I really don't see it as trying to help the forum but rather trying to make everything look hunky dory.

You want us to help resolve issues right? So how does it help us to re-read the same thread that has been solved but just has a lot of post conversation. It's not like we are closing threads or marking things that aren't solved. I would say the majority of them are marked correctly. And what's wrong with letting people know an issue has been solved? I don't see your point.
#23
Andrew Rossa
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Re: ADMINS - please let users edit thier own threads as SOLVED 2013/11/11 14:55:13 (permalink)
Guitarmech111
Andrew, I have been on the cakewalk forums for many years. IF this is a new posting policy, make it part of the terme of use. As I mentioned before, I usually never mark a post as solved. IT is a good idea, but I usually never do. It looks like a lot of people never do. Forcing some, but not all seem like a singling out tactic. Is this a new policy that will be enforced to all users or just me and a few others.
 
I fully understand the SOLVED thought. I see no problem with that. I am asking to not mark mine as solved. I will do it if asked, in the future and IF it is fixed. Craig actually verified a couple of my posts and put them as SOLVED. I was fine with that.
 
Seriously, if this is a new policy, make it part of the conditions of use and enforce it all the way with all users or none.


This isn't a new policy or even required. I got tired of reading the same threads that had been solved when there were other ones that needed to be resolved. As we see them, we try to mark them. Just helps us prioritize. If your thread got marked solved accidentally, just change it. The time it would take you to do that would be far less than the time you have spent on this thread.
#24
John
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Re: ADMINS - please let users edit thier own threads as SOLVED 2013/11/11 14:58:32 (permalink)
I think its a great policy. I hope you guys keep it up. It sure helps me. It lets me know if a problem has found a solution.  

Best
John
#25
WDI
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Re: ADMINS - please let users edit thier own threads as SOLVED 2013/11/11 14:59:12 (permalink)
Andrew Rossa [Cakewalk]
WDI
Personally I think only the person that created the thread should change the title. Unless it's inappropriate.

I really don't see it as trying to help the forum but rather trying to make everything look hunky dory.

You want us to help resolve issues right? So how does it help us to re-read the same thread that has been solved but just has a lot of post conversation. It's not like we are closing threads or marking things that aren't solved. I would say the majority of them are marked correctly. And what's wrong with letting people know an issue has been solved? I don't see your point.


It's just the way I interpreted it when I saw it happening. A couple of times I was wonder if the thread starter felt it was resolved.

Besides, I was always under the impression that this is not an official technical support route. If I expect help from cakewalk employes I would expect someone to call or email technical support at cakewalk. Perhaps I'm wrong and this is an official support route from cakewalk now. If so then that is different.
post edited by WDI - 2013/11/11 15:07:16

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#26
wizard71
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Re: ADMINS - please let users edit thier own threads as SOLVED 2013/11/11 15:01:26 (permalink)
I don't see any other solution here than what has been actioned. Its useful for those that come to this forum to see a particular problem they may be experiencing as 'solved' and of course if it isn't then it really is the posters responsibility to re-edit the title. Because many posters don't come back after finding a solution to their problem, some moderator intervention helps keep the forum as truthful and as useful as possible.
 
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#27
Kalle Rantaaho
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Re: ADMINS - please let users edit thier own threads as SOLVED 2013/11/11 15:02:37 (permalink) ☄ Helpfulby Guitarmech111 2013/11/11 15:12:59
If a thread in SONAR LE forum is titled "SONAR LE question" or "Help" in any forum, I wouldn't mind if someone added something to it. The treshold to doing so must be quite high, though.
 
I wish the OPs would more actively report on the success of their queries, but I don't like the idea of moderators marking threads solved. It's not a matter of "who owns the forum", it's a matter of common courtesy and putting words in my mouth. If the OP clearly writes:"I got it, problem solved", then the moderators can add the comment, even though it's unnecessary, then.
 
Very often you see queries "sort-of-answered/solved". You're left with a strong doubt of whether the OP has actually understood the answers or not.
 

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#28
Anderton
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Re: ADMINS - please let users edit thier own threads as SOLVED 2013/11/11 15:07:47 (permalink)
WDI
Personally I think only the person that created the thread should change the title. Unless it's inappropriate.

I really don't see it as trying to help the forum but rather trying to make everything look hunky dory.



I think you missed my point. I don't read every thread in this forum, BUT I do read every thread that says "solved/resolved/answered" so that I am aware of how to fix a problem should I encounter it in my own work. This saves a huge amount of time. Also, if a problem is NOT marked as solved, of course I want to help find a solution. But then it will sometimes take me several pages of reading what people have done, only to find that at the end of page 3, someone already solved it...another waste of time.
 
These forums are designed to provide a peer-to-peer service. Part of that service is alerting people of problems and solving problems. If people can find out quickly that a problem has been solved, that provides a higher level of service - especially if they have encountered that problem, or they encounter that problem in the future and remember that a solution was already presented in the forum.
 
I also think there should be another flag - "workaround" for when the problem mentioned in the thread has not been solved, but there's a way to work around it.

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#29
Guitarmech111
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Re: ADMINS - please let users edit thier own threads as SOLVED 2013/11/11 15:08:11 (permalink)
yeah, but at least I feel better having said my piece. I was simply asking to not mark the threads as solved. Let the users do it. You, as a cakewalk rep, are not even guaranteed to be on this user supported forum. I have no problem spending time on the thread btw. I have time to spare unfortunately.
 
Before recently, I have not seen the moderators or admins edit thread titles. When mine got edited, I was surprised. I did not have a problem with the ones that were solved. My post only requested to stop doing it. If not for everyone, then please allow mine to go unedited. Is that really too much to ask? It would save the admins/mods time having to go and mark SOLVED when they are not.  I don't post often any more. When I do, it is because of something that is not working right.  If I get something working, I say thanks for the help. That should be all that is required. If the volume of threads is so much that you have to manage them as solved or not, then something is not right.
 
I am not trying to start anything. I only asked a simple question in my OP. I saw nothing wrong with requestiong to not have threads marked with SOLVED if they were not. I still don't. If marking the titles are not required, I would appreciate it if mine were not marked. If asked to do so, which should take the same amount of time as marking them solved, I will do so. 

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#30
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