Artist Customer Support

Have you tried just calling their regular phone number and getting in touch with someone that way?

Scott

--
Scott R. Garrigus - Author of the Cakewalk Sonar and Sony Sound Forge Power book series. Get Sonar 8 Power - Today! Go to: http://www.garrigus.com/  - http://www.musictechshop.com/ - http://www.cooltechshop.com/

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As a fellow artist endorser (not with Cakewalk though) I really don't think that CW is going to appreciate the fact that an "endorser " is ranting online like this and threatening to not include them in the future of your industry success that you state.
 
Whenever I need to get in touch with one of the companies I endorse I have personal cell #'s, office #'s or just go to a different rep when the artist rep isn't available or leaves. I always seem to get the new guy when needed too. They probably are busy with other people.  Maybe they are trying to avoid you. After the way you're ranting here I can see why. Try to be diplomatic it works better. Just my opinion. I'll see if I can get a rep contact info for you and I'll post it here when I do.
 
What exactly is the problem you have anyway? Is it something the forums may be able to help with?  

Here is more for you: Copied right off CW Site under contact. I think you want to speak to Dealer and Techical Sales for endorsers.
 
Contacting Cakewalk
E-mail Customer service, for any sales inquiries regarding Cakewalk products, registration help or order information
Send order related and pre-sales questions here.
Email Sales
Dealer Sales, if you're a dealer, distributor, academic, or Channel Partner or would like to become one.
Email Dealer Sales
Technical Support, if you have a technical problem with your Cakewalk product.
Email Support Web site specific problems, including technical problems
with the web site and web store: Email Webmaster Phone
General: 617.423.9004 9AM-5PM EST Monday-Friday Sales: 888.CAKEWALK 9AM-8PM EST Monday-Friday 888.225.3925   Dealer & Distributor Sales: 888.225.3925 opt 3 9AM-6PM EST Monday-Friday Technical Support: Click here for info 9:30AM-8PM EST Monday-Friday Fax: 617.423.9007   Address
Cakewalk
268 Summer Street
Boston, MA 02210 USA Driving Directions  

Dear Tom,

Thank you for your advise.

I appreciate your opinion and respect all. Rest assured that before I posted here, I frustratingly went through all of the contact methods repeatedly and utilized each of your provided links... Ironically, I do not believe that you checked the links you "cut & pasted" in your replies. I say this because each link takes you to the same location.

Additionally, there is not an option to provide a communication regarding a blanket relationship.

I see you joined this forum recently. I wish you the best of luck in your relationship with this company.

Sincerely,
TMR



Tom123


Here is more for you: Copied right off CW Site under contact. I think you want to speak to Dealer and Techical Sales for endorsers.
 
Contacting Cakewalk
E-mail Customer service, for any sales inquiries regarding Cakewalk products, registration help or order information
Send order related and pre-sales questions here.
Email Sales
Dealer Sales, if you're a dealer, distributor, academic, or Channel Partner or would like to become one.
Email Dealer Sales
Technical Support, if you have a technical problem with your Cakewalk product.
Email Support Web site specific problems, including technical problems
with the web site and web store: Email Webmaster Phone
General: 617.423.9004 9AM-5PM EST Monday-Friday Sales: 888.CAKEWALK 9AM-8PM EST Monday-Friday 888.225.3925   Dealer & Distributor Sales: 888.225.3925 opt 3 9AM-6PM EST Monday-Friday Technical Support: Click here for info 9:30AM-8PM EST Monday-Friday Fax: 617.423.9007   Address
Cakewalk
268 Summer Street
Boston, MA 02210 USA Driving Directions  

This isn't an "attack". It is an observation and this is a forum where customers can communicate. There is a problem with the lines of communication for me, so I'm addressing the problem here.

Here's the biggest problem:

1. There's this big featured article about me using Sonar on cakewalk.com...
2. Professionals see it, know me and want to check out why I'm raving about how cool Sonar is...
3. I have recently upgraded all 7 of my studio systems to Windows 7 64 bit, but I've only got Sonar 7, which was supposed to be upgraded back in March by my Artist Rep...
4. What am I supposed to tell my peers when they wanna check out Sonar?
5. What do I tell Curb Records when they need a remix for AC Radio with only minor changes?

I literally have had to keep outdated systems in place just to fulfill business obligations... Is that the right way to do business?

So, if I'm understanding you correctly, you've been waiting on a "free" update to, I guess, the latest version of Sonar PE for all your systems.  Is that right?  And in all that time you haven't been able to contact or talk to anyone at Cake who can help you?  And you're apparently, perhaps with good reason, worried about what your client base might think because you don't have the latest upgrade to Sonar PE which would provide you with some (what exactly??) capability that Sonar 7 PE lacks.  And, you seem to be very concerned with your image as an "endorser".  Is that also right?  And yet you haven't simply gone out an either purchased an update (or full blown version) to rectify the situation.  Is that also correct?  If not, as one commercial studio owner to another, methinks thou dost protest too much.  Sorry.

 

I hope this is not an indication, as this correspondence is suggesting that Cakewalk is dying.

The best comfort in this context is that Roland can take full ownership of the software rights and continue its development, or drop it if it’s not meeting their profit expectations. Makes it interested to see when and what the next version of Sonar will be.

Dear simpleman,

You are so correct...

This is really my biggest concern, because I've learned to love CW's applications over the years and I frankly hate thinking about not using it and watching it continue to improve.

http://www.cakewalk.com/Artist/All.aspx

is the latest page I guess?

Anyway , reading between the lines  , even thicko's like me get the "hints" .

posting at the weekend, well out of office office hours..

sonar 8 was released a while back (when Carl was there) .. so when was the last time you spoke to him?  as I do recall him being in a video with a record player.. sure that was for 8.hhm

as I do remember getting s7 pe.. hhmm 2 years ago now? (yep, by my join date)

I think you should call them monday perhaps the customer service department (as it's not a tech problem) , but well it's kinda between you and them.

Marc Nichols
Public Relations Manager
Email

Was listed on Cakewalk under Cakewalk Artist relations Hope this helps!

See ya

Crg

Cakewalk has interviewed me and have an artist page on their website somewhere speaking of how my satisfaction was during the good times... But that should not matter at all. Suddenly, without notification or warning... I can't get anyone to help me. Seems as if Carl Jacobson head of marketing, the guy who brought me on board with the company is no longer here. I use to be able to call Carl any time on any day of the week and regardless of whether he was in the office or not, I would get an immediate response and assistance for a working resolution

 
So who are you exactly and what is the address to your artist page you speak of?

If you had only made the choice to read instead of attack you'd have the answer to the question.

Crg

10Ten

Crg

Cakewalk has interviewed me and have an artist page on their website somewhere speaking of how my satisfaction was during the good times... But that should not matter at all. Suddenly, without notification or warning... I can't get anyone to help me. Seems as if Carl Jacobson head of marketing, the guy who brought me on board with the company is no longer here. I use to be able to call Carl any time on any day of the week and regardless of whether he was in the office or not, I would get an immediate response and assistance for a working resolution

So who are you exactly and what is the address to your artist page you speak of?

If you had only made the choice to read instead of attack you'd have the answer to the question.

I fail to see where I attacked anyone 10ten. Let me ask a simple question one more time.
So who are you exactly and what is the address to your artist page you speak of?
If it's already been posted, why didn't you repost it 10 ten?

Because it has already been posted. Again, if you were less busy attacking and more busy reading...

It's posted a couple of times just 3/4 of a page up.

http://www.cakewalk.com/artist/TMR.asp

What we got here is a failure to communicate.

Guitarhacker

Really, your post sounds more like whining that Cake doesn't think you are as important as you seem to think you are to them.

I'm quite enjoying this thread.  Does that make me a bad person?