Be honest about your Sonar X1 "bugs"

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Mully
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Re:Be honest about your Sonar X1 "bugs" 2011/02/03 18:38:26 (permalink)
Yesterday I finally got a bug... the metronome would turn up as an unwanted guest on the track. Toggling it would remedy the issue... only mildly annoying and the toys are still in my pram because it will be fixed. Not a deal breaker.

Had one other noticeable issue when opening a 44.1 project in that some scratchy noise was 'just' perceptible. Didn't take long to discover the video card RAM wasn't fast enough according to W7 reporter... dragging a window around during playback would replicate 100% of the time.

Hmmm, rotten Cakewalk or time for a better card? .. although I'm surprised the card couldn't keep up I have to say. Time to look at card recommendations for W7 64bit.

Cheers all.

ASUS H270, i7-7700, JLM BA & 1290, LA2A Opto4, loads of guff.
#61
Arcangeln3
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Re:Be honest about your Sonar X1 "bugs" 2011/02/22 21:20:01 (permalink)
SONAR X1a no imprime, como lo soluciono? cuando sale la actualización X1b, por favor helpme
#62
yorolpal
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Re:Be honest about your Sonar X1 "bugs" 2011/02/22 21:28:08 (permalink)
For me it's about 60% my own ignorance...15% poor (or hidden, changed, obfuscated) implementation and 25% real, living breathing bugs.  That's my story and I'm stickin to it.

https://soundcloud.com/doghouse-riley/tracks 
https://doghouseriley1.bandcamp.com 
Where you come from is gone...where you thought you were goin to weren't never there...and where you are ain't no good unless you can get away from it.
 
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#63
giankap
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Re:Be honest about your Sonar X1 "bugs" 2011/02/22 21:42:20 (permalink)
Arcangeln3


SONAR X1a no imprime, como lo soluciono? cuando sale la actualización X1b, por favor helpme


la nueva actualización es esperada en marzo.

sincerely,

Ioannis

Windows - some Dual Core CPU - a little bit of RAM - not so bad soundcard - i think it's called Sonar - a silver mixer with colorful knobs - black speaker monitors - my ears

some work
#64
Philippe1970
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Re:Be honest about your Sonar X1 "bugs" 2011/06/08 20:48:49 (permalink)
My main bug is a an incompatibility between QuickTime and Sonar such that is QuickTime is installed on the computer, opening a project (with some effects) is deadly slow particulary when not running as an administrator.

The bug exists since at least version 7 and was also in 8.? trial and still is in X1 trial.

Uninstalling Quick time and the performance of opening a project is normal again (say a few seconds instead of 1 minute or even more).

Philippe
post edited by Philippe1970 - 2011/06/08 20:49:56
#65
yorolpal
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Re:Be honest about your Sonar X1 "bugs" 2011/06/08 21:38:49 (permalink)
In my case I'm gonna say 50/50 bug to dumbassedness.  And that's really givin me a hall pass.

https://soundcloud.com/doghouse-riley/tracks 
https://doghouseriley1.bandcamp.com 
Where you come from is gone...where you thought you were goin to weren't never there...and where you are ain't no good unless you can get away from it.
 
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#66
sykodelic
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Re:Be honest about your Sonar X1 "bugs" 2011/06/08 23:12:45 (permalink)
I've had a bug with the prochannel.  Sometimes when I open projects I was working on a few of the pro channels will be dead in the water.  It is not consistent and I have not found a work around other than deleting channel and adding new one

Asus P8P67 pro, I7 2600K, 8G Kingston Hyperflex, 2 1T WD Caviar Black(sytem,audio), 2T WD Caviar Black(samples), RME Multiface, Roland A500 Pro, Windows 7 Ultimate 64, Sonar X1C, Ableton Live 8, Reason 6, Komplete 7, DCAM Synth Squad, Omnisphere, Stylus RMX, Trillian
#67
RnRmaChine
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Re:Be honest about your Sonar X1 "bugs" 2011/06/09 00:20:42 (permalink)
I want to jut mention... sometimes a bug can crop up when using two programs, that on their own are fine, but when used together can bug out. Determining which software that actually has the bug can be difficult.

I know in the gaming world, video updates and less commonly audio updates, will often fix issues with faltering games. In other words, the game you just bought that isn't working properly... the code/programming is fine. The video driver needs fixing...

I am confident that a number of bugs with Sonar, throughout the years, are not Cakewalks fault at all and the other programs fault. Sure... the plugin worked fine with the old Sonar but the new "proper" code in the new sonar now revels a flaw in the older code in the plugin. It is possible that Cakewalk determines that there is nothing wrong with their code... BUT does not contact nor work with the other party plugin in order to get theirs fixed. Which is understandable. It's up to them to make their software desirable, not cakewalk.

What Cakewalk determines is a true bug in their software... they seem to fix fairly quickly. Although I am sure they have, from time to time, not been able to solve something that is most likely their problem but is extremely rare and fixing the issue causes other issues to crop up so they leave it as is... possibly? maybe? /shrug... no real clue, not a computer programmer myself. I am just good at understanding different scenarios.

Personally, I wouldn't stay with Cakewalk (Sonar) year after year if I didn't feel they are worth being loyal to. IF they do ever cause me to feel it's time for this loyal customer to go elsewhere, then I will. But Happily, this is a non issue for me.

Rob

On a side note; I really do hate relearning the software though, it's EXTREMELY annoying to hit hot keys out of habit and then having to search for the "new way"... I suppose it is better for sales this way or they wouldn't have done it. But atm.. it isn't better for me. LOL
post edited by RnRmaChine - 2011/06/09 00:24:34

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#68
Fearful Symmetry
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Re:Be honest about your Sonar X1 "bugs" 2011/06/09 00:38:40 (permalink)
sykodelic


I've had a bug with the prochannel.  Sometimes when I open projects I was working on a few of the pro channels will be dead in the water.  It is not consistent and I have not found a work around other than deleting channel and adding new one

This random operation of PC is proving to be a damn liability. I'm forced to give up on it as I cant afford to waste time checking every track in a project prior to mixing simply to make sure the compressor I activated the day before is still there. Also, I had 2 crashes today simply loading a small instrument in to Kontakt. This is new and embarrassing with clients watching!

This is the first time in 17 years that I'm forced to revert. X1 is not a professional program and should not have been peddled as such.
I'm seriously grumpy!

Romani Ite Domum!
#69
dke
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Re:Be honest about your Sonar X1 "bugs" 2011/06/09 03:17:43 (permalink)
The problems I've had are 100% bugs, whether it's in X1,  plugin(s) or both.

Dan

Sonar Platinum ( x64),  Windows 10 x64, HP Envy i5 2.9GHZ, 8GB, Tascam 4x4 USB, BX5a Monitors.
#70
c5_convertible
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Re:Be honest about your Sonar X1 "bugs" 2011/06/09 05:24:06 (permalink)
gtgarner


sdpate


Shoot the messenger again - I've been on the phone and email with CW over real bugs that I worked studiously to resolve down to 2 - count em - 2 - complete clean installs of Windows and X! on a powerful computer with all the latest drivers. They last advised me to experiment. X1 has tons of problems and it will be a blessing when they get the code hardened enough for users.
 
Its amazing how there are VAST differences between those who have X1 working and those that don't.  Since there are so many systems that are working and so many that arent, I have a difficult time believing that its a problem with X1 itself. I mean how can 1000 people NOT have metronome problems nor all of the bugs listed.

Are you running X1 as an administrator? Right click X1a /select properties / Compatability tab - select run as administrator.   When I'm not running 8.5.3 or X1a without being an administrator, I have issues but they aren't BUGS.  
 
I also noticed for some reason that when I don't run either as administrator,  8.5.3 shows up with a lower process ID number than X1a within my OS.  In other words 8.5.3 takes priority over many more programs than X1a does on my laptop.  However when I run them as administrator, both programs now show up with a process ID number in the 100's  or lower (the lower the number the higher the priority).  I'm not sure if this means that X1 is not as much of a bully to the OS as 8.5.3 or what.  I always run ALL of my Audio programs (Cakewalk / Motu ASIO Driver, etc....)as "an administrator" to make sure my OS is paying more attention to those programs than lets say "print spooler or apple quicktime, etc".  
 
Speaking of Quicktime - I actually had to turn Apple Quick time OFF and keep it from running in the background because I couldn't export MP3 files for some reason out of either 8.5.3 or X1a along with my MOTU ASIO software running. I also had to completely uninstall itunes.  Itunes automatically took over my audio interfaces as it ran in the background.  For instance, I always start my MOTU ASIO software before starting Sonar.  Itunes automatically showed my MOTU as an optional output and then I started SONAR and it said "No ASIO drivers found".  I'm not sure if ITUNES hijacked my ASIO driver or what, but when I uninstalled ITUNES........Sonar has been happy ever since.  Itunes ALWAYS had a much lower prioirty number (which is actually higher priority in essence) than most anything else - even without running as an administrator. I suppose Apple products like Quicktime and Itunes just have 1st/top priority built into their coding somehow.
I'm thinking that X1a should by default be more of a system priority bully like its older brother 8.5.3, but thats just me.  
 
 
This might not do the trick for you,  but maybe it will help someone.
 
I'm running Vista x64 with / 2 Raid0 64GB SSD's / 16GB ram / nVidia Quadro FX 3700M in a Dell M6400 laptop.  It runs both 8.5.3 and X1a just fine.  

I don't know where you get that information about process id's, but it is wrong... Running as administrator does not increase your priority. Nor does process id's have anything to do with priority. Maybe on other OS's but not on windows.
The only difference between running as administrator or not is that you have more rights on the system. You essentially get your administrator token added to your token list (which is what decides your access rights). This way, you can access any location on your system (including registry and file system) and do anything you want on the system. Which is why UAC was created to halt "evil" programs.
 
If you want to control the priority, this can be done using task manager (or a command line), but that is not really recommended. It might halt windows (and your audio engine/driver even) if you put it too high. To prove the point with the process id's, change the priority of a process in task manager. The process id does not change... Process ID's are psuedo random, in that the same process will not generate the same id when run after each other. A program does not have any saying on the process id. It can request a higher priority, but that is all. For example, csrss.exe (the client server system for windows) has a process id of 1180 on my machine currently. That is set as high priority for its base priority. spoolsv.exe (the print spooler) has a pid of 152, and a base priority of normal. So, numbers are not related ot priority.
 
#71
gtgarner
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Re:Be honest about your Sonar X1 "bugs" 2011/06/11 08:34:06 (permalink)
c5_convertible


gtgarner


sdpate


Shoot the messenger again - I've been on the phone and email with CW over real bugs that I worked studiously to resolve down to 2 - count em - 2 - complete clean installs of Windows and X! on a powerful computer with all the latest drivers. They last advised me to experiment. X1 has tons of problems and it will be a blessing when they get the code hardened enough for users.
 
Its amazing how there are VAST differences between those who have X1 working and those that don't.  Since there are so many systems that are working and so many that arent, I have a difficult time believing that its a problem with X1 itself. I mean how can 1000 people NOT have metronome problems nor all of the bugs listed.

Are you running X1 as an administrator? Right click X1a /select properties / Compatability tab - select run as administrator.   When I'm not running 8.5.3 or X1a without being an administrator, I have issues but they aren't BUGS.  
 
I also noticed for some reason that when I don't run either as administrator,  8.5.3 shows up with a lower process ID number than X1a within my OS.  In other words 8.5.3 takes priority over many more programs than X1a does on my laptop.  However when I run them as administrator, both programs now show up with a process ID number in the 100's  or lower (the lower the number the higher the priority).  I'm not sure if this means that X1 is not as much of a bully to the OS as 8.5.3 or what.  I always run ALL of my Audio programs (Cakewalk / Motu ASIO Driver, etc....)as "an administrator" to make sure my OS is paying more attention to those programs than lets say "print spooler or apple quicktime, etc".  
 
Speaking of Quicktime - I actually had to turn Apple Quick time OFF and keep it from running in the background because I couldn't export MP3 files for some reason out of either 8.5.3 or X1a along with my MOTU ASIO software running. I also had to completely uninstall itunes.  Itunes automatically took over my audio interfaces as it ran in the background.  For instance, I always start my MOTU ASIO software before starting Sonar.  Itunes automatically showed my MOTU as an optional output and then I started SONAR and it said "No ASIO drivers found".  I'm not sure if ITUNES hijacked my ASIO driver or what, but when I uninstalled ITUNES........Sonar has been happy ever since.  Itunes ALWAYS had a much lower prioirty number (which is actually higher priority in essence) than most anything else - even without running as an administrator. I suppose Apple products like Quicktime and Itunes just have 1st/top priority built into their coding somehow.
I'm thinking that X1a should by default be more of a system priority bully like its older brother 8.5.3, but thats just me.  
 
 
This might not do the trick for you,  but maybe it will help someone.
 
I'm running Vista x64 with / 2 Raid0 64GB SSD's / 16GB ram / nVidia Quadro FX 3700M in a Dell M6400 laptop.  It runs both 8.5.3 and X1a just fine.  

I don't know where you get that information about process id's, but it is wrong... Running as administrator does not increase your priority. Nor does process id's have anything to do with priority. Maybe on other OS's but not on windows.
The only difference between running as administrator or not is that you have more rights on the system. You essentially get your administrator token added to your token list (which is what decides your access rights). This way, you can access any location on your system (including registry and file system) and do anything you want on the system. Which is why UAC was created to halt "evil" programs.
 
If you want to control the priority, this can be done using task manager (or a command line), but that is not really recommended. It might halt windows (and your audio engine/driver even) if you put it too high. To prove the point with the process id's, change the priority of a process in task manager. The process id does not change... Process ID's are psuedo random, in that the same process will not generate the same id when run after each other. A program does not have any saying on the process id. It can request a higher priority, but that is all. For example, csrss.exe (the client server system for windows) has a process id of 1180 on my machine currently. That is set as high priority for its base priority. spoolsv.exe (the print spooler) has a pid of 152, and a base priority of normal. So, numbers are not related ot priority.
 
What you are saying is hooey in my book.

Whatever - mine works. Thats all I care about.  Running as ADMIN causes my X1 to take over my MOTU Audio Interface.  Period.  Just like it did in 8.5.  When I look at my process ID's in Vista I certianly see my Process ID's move to lower numbers when I run things as administrator.  You can't tell me that what I see on my screen is wrong. 
#72
c5_convertible
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Re:Be honest about your Sonar X1 "bugs" 2011/06/11 19:05:17 (permalink)
No, of course not (unless you can't read, but as you write in the forum, that is highly likely not the case... )
 
Just the way you interpret what you read is incorrect. What I explained is what it says in the Windows 7 resource kit and the windows internals guides. It is also what I've seen as a programmer, and as a Microsoft Certified System Engineer. The process ID's are NOT related to administrator rights.
 
But, you don't have to believe me. I know what I say is correct. I just replied to your original post as running applications as administrator is dangerous, and should not be done unless you need the extra rights. Otherwise, people would start disabling UAC as well, which is even more dangerous. That is why I replied to keep other people from doing it.
 
If you are having issues with your MOTU if you don't run as admin, that means that the drivers for the MOTU are not written well... I have no issues with any (recent) software, and I only run software as admin which needs to access parts of the OS that are not meant for normal users. All the rest, I NEVER run as administrator.
#73
gtgarner
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Re:Be honest about your Sonar X1 "bugs" 2011/06/11 19:11:51 (permalink)
I'm not running motu as admin.  I run sonar as admin.   Whatever - everything works just fine for me and has been working for me for the past 20 years. 
 
I find it amazing that even when you have something working - someone will tell you its not.
post edited by gtgarner - 2011/06/11 19:15:34
#74
c5_convertible
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Re:Be honest about your Sonar X1 "bugs" 2011/06/12 04:10:21 (permalink)
I never said it isn't working for you. I just pointed out that the reason why it is working is NOT because of the priority. That's all.
But, if it works for you, so much the better! Enjoy making music, and that's all that matters.
#75
mudgel
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Re:Be honest about your Sonar X1 "bugs" 2011/06/12 07:42:10 (permalink)
I've never allowed UAC to operate on any of my own PC's. After installing a new/fresh OS installation, the first thing I do is turn UAC off. i don't want to have to repeat myself with every decision I've already made. It's bad enough being second guessed everytime I want to Move or Delete a file.


Mike V. (MUDGEL)

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#76
FastBikerBoy
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Re:Be honest about your Sonar X1 "bugs" 2011/06/12 09:31:01 (permalink)
Otherwise, people would start disabling UAC as well, which is even more dangerous. That is why I replied to keep other people from doing it.

First thing I do after an install is disable the UAC. No idea who's idea the UAC was but not a very bright one - IMHO of course.
#77
GAMBLE
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Re:Be honest about your Sonar X1 "bugs" 2011/06/12 10:57:39 (permalink)
Interesting thread.  I always ponder the noise -vs- reality ratio when it comes to bug reports.

The ones that make me roll my eyes are "bug" reports that are merely noob problems or "bugs" that simply stem from not reading or researching any instructions.  That takes up...perhaps not a majority....but a significant portion of the supposed "bugs" right there.  Hell....I can just glance at the thread titles and see a handful of those issues without even reading the actual threads.

The others that I have noticed, and what I consider to be the biggest "noise" ratio are the so called pros who just can't seem to get anything working and have to keep doing fresh installs...yet 99% of everyone else (including complete noobs) don't have those issues.  Typically it's a 50 something year old man who may know a thing or two about music/engineering but in reality doesn't know squat about how a computer works.  Those types are hopeless. I suspect they are also the same one's who take up the largest percentage of tech support calls effectively forcing Cakewalk support to hand feed them the basics of how a computer works regardless of SONAR.


Man....I would hate to be Cake tech support.


This is also the primary reason I stopped perusing this forum.  Glancing at the thread title these days for the most part just makes me roll my eyes.  People who are too lazy to RTFM or don't know enough about tech to make it all work in the first place.


The reality is the vast majority of users don't have any issues, don't notice the bugs, don't run into anything so big that they can't figure it out or work around it and have never once used Cake tech support.

Here's the way I see it.  If you've had to use support more than a couple times perhaps it's time to reevaluate.....yourself.



IMHO
post edited by GAMBLE - 2011/06/12 11:18:21
#78
trimph1
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Re:Be honest about your Sonar X1 "bugs" 2011/06/12 11:34:38 (permalink)
So all the bug fixes, patches, updates and et cetera are just a whole pile of not RTFM?

OY...bit brave that......

The space you have will always be exceeded in direct proportion to the amount of stuff you have...Thornton's Postulate.

Bushpianos
#79
GAMBLE
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Re:Be honest about your Sonar X1 "bugs" 2011/06/12 12:53:10 (permalink)
Dont be daft.

I'm saying I would love to see the statistic on how many support calls end up being classified "user error" as apposed to actual bugs.

Sure there's actual bugs.  I don't deny that.  It's a reality independent of itself.

But glance at the thread titles and tell me what you think. 


Am I wrong?




post edited by GAMBLE - 2011/06/12 12:58:03
#80
trimph1
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Re:Be honest about your Sonar X1 "bugs" 2011/06/12 15:49:08 (permalink)
GAMBLE


Dont be daft.

I'm saying I would love to see the statistic on how many support calls end up being classified "user error" as apposed to actual bugs.

Sure there's actual bugs.  I don't deny that.  It's a reality independent of itself.

But glance at the thread titles and tell me what you think. 


Am I wrong?

And?


That's the thing about these kinds of forums..some people may not RTFM..others may have tried to RTFM and could not find the answer they were looking for...it is a rather convoluted book..after all..the index is not always clear about certain things...or does not even have what the reader is looking for...


Scott's book is far better to get to the meat of the issue with this stuff though..and it may not occur to those who do not RTFM to check that book out...


Oh...and BTW...if one wanted to argue that someone should google for the solution to something..there is always that risk that if enough people just answered the query with do a search...that will be what you will find on that site...do a search...

The space you have will always be exceeded in direct proportion to the amount of stuff you have...Thornton's Postulate.

Bushpianos
#81
mikey
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Re:Be honest about your Sonar X1 "bugs" 2011/06/12 16:37:19 (permalink)
Well now...,  the bugs you all mention here were not from the past were they? Of course very recent bugs are just fine to talk about but..., bug or no bug, you know you are NOT to bring up the past here.... Or else! ; )

Now that sticky bit of sarcasm is over with, I really think that this topic has allot to do with all the different hardware configurations,  from everyone's "learning curve" AND software driver setups, along with Cakes own software issues however minor or major they may still be... From a machine to machine and person to person comparison standpoint I mean... Also, for someone to say that it is ALL ignorance on the users part to me,  is just as ignorant as saying X1 has no issues at all...
Now then... Lets make some more toons... ; )
#82
sykodelic
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Re:Be honest about your Sonar X1 "bugs" 2011/06/12 17:04:35 (permalink)
I get the prochannel bug on both of my machines with entirely different specs and I have heard it mentioned here by a few different users.

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#83
konradh
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Re:Be honest about your Sonar X1 "bugs" 2011/06/12 17:10:22 (permalink)
Here's an odd one: Select the last track in your project.  Go to Event List.  The tab at the bottom will display the wrong track number: one higher than the real number.  For example, go to the event list of Track 27 and the tab at the bottom will say Track 28.

(In Piano Roll or Staff, the tab shows whatever you named the track.)
#84
Fearful Symmetry
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Re:Be honest about your Sonar X1 "bugs" 2011/06/12 17:18:19 (permalink)
Does everyone else find that cloning a track immediately above a track folder places that track in that neighbouring track folder? Is that a bug or just me being over 50, GAMBLE?

Romani Ite Domum!
#85
GAMBLE
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Re:Be honest about your Sonar X1 "bugs" 2011/06/12 21:30:56 (permalink)
"Also, for someone to say that it is ALL ignorance on the users part to me,  is just as ignorant as saying X1 has no issues at all... "




I would say not actually reading and paying attention to what was written is ignorant.


"Lack of awareness" is part of the very definition of ignorance.
#86
konradh
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Re:Be honest about your Sonar X1 "bugs" 2011/06/12 21:51:11 (permalink)
Fearful, I created a track folder today and then noticed one of my tracks was misplaced.  Could be what you are describing, but I missed exactly what happened.
#87
trimph1
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Re:Be honest about your Sonar X1 "bugs" 2011/06/12 22:07:35 (permalink)
so 245 and 255 were at best little tiny bugfixes that could have easily been overlooked then...they did not really need to do X1b either then...all because people did not RTFM...

I'm only saying...

Having looked at some of the threads recently, sure, I could see some of what you are crabbing about...but that happens in just about any forum...there really is no need to get preachy about the idea that you RTFM....


As for the idea that most of the complaining stems from guys in their 50's....so what?  I've also ran into 30 somethings who had the exact same issue...age has nothing to do with it...ageist....

The space you have will always be exceeded in direct proportion to the amount of stuff you have...Thornton's Postulate.

Bushpianos
#88
Fearful Symmetry
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Re:Be honest about your Sonar X1 "bugs" 2011/06/12 22:13:30 (permalink)
Actually, Konradh, I just checked back in 8.3.1 and the same thing's happening.
There be boggarts abroad :-)

Romani Ite Domum!
#89
jsg
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Re:Be honest about your Sonar X1 "bugs" 2011/06/13 01:27:31 (permalink)
Please, after confirming to the best of your knowledge that the bug you experience is not in fact user error, please, report it to Cakewalk using the problem reporter on the tech support contact page. 

If Sonar programmers don't know about a given bug, they cannot fix it, so please report it!!!

Jerry
www.jerrygerber.com
#90
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