johnnyV
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Re:Pops/clicks in Sonar 8
2011/03/03 11:18:13
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Here is some reading I Googled - Roland REAC word clock- seems there can be issues because of the lack of the BCN connectors. That Beagles got a nose for trouble I tell ya! I'm not sure if word clock jitter would cause a pop or click. With my Yamaha 01v system it just tells me there is an error and I have to push a few set up buttons to get it working again. The 01v usually wins the battle and it becomes the clock source. Roland just released a converter box that might allow me to use the REAC snake with my 01v. a couple of comments from Gear sluts- You might wish to post there as well. Most of the threads are very old, does not seem like a widely used system or it's working so well no-one is complaining. My concern about this system is that it does not have a BNC connector for a word clock. We have 4 RSS systems where I work. Two theaters and two computer music labs. No problem splitting any room to the studio or anywhere else in the building. It's solid the only issues ever is if a third machine is switched on or off "mid-flight" by accident. It gets "jittery" for want of a better word. 
Sonar X3e Studio - Waiting for Professional Scarlett 6i6Yamaha Gear= 01v - NSM 10 - DTX 400 - MG82cx Roland Gear= A 49- GR 50 - TR 505 - Boss pedalsTascam Gear= DR 40 - US1641 -Mackie Gear= Mix 8 - SRM 350's i5 Z97 3.2GHZ quad 16 Gig RAM W 8.1 home buildTaylor mini GS - G& L Tribute Tele - 72 Fender Princeton - TC BH 250 - Mooer and Outlaw Pedals Korg 05/RW
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Kingrazor
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Re:Pops/clicks in Sonar 8
2011/03/03 11:26:34
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Thus far I haven't noticed any word clock inputs/outputs on any of the devices on our system. btw here's a close up of our Edirol box, so you can see what we're working with on that end:  We have the mix knob turned fully counter-clock wise and the sample rate set to 48.
post edited by Kingrazor - 2011/03/03 11:29:11
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Beagle
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Re:Pops/clicks in Sonar 8
2011/03/03 12:00:22
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Ok - but what functionality will you lose if you change that set up so that the FOH is not the master?
or is there also an alternate configuration where you could use FOH as master then slave the 2nd box to the 1st box? that might not help, I suspect that the master clock in the FOH may be causing the problem, or even if it's not a problem itself per se, it may be a problem that the REAC boxes can't handle being slaved to it.
and just FYI - yes, if the clock has jitter it WILL cause audible popping in the recording.
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Beagle
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Re:Pops/clicks in Sonar 8
2011/03/03 12:01:28
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I can't see your edirol picture from here, you have the picture hosted on a website that's blocked from my work. I will have to look at that one when I get home tonite.
post edited by Beagle - 2011/03/03 12:03:35
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johnnyV
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Re:Pops/clicks in Sonar 8
2011/03/03 13:58:42
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There's no BCN jack, like most interfaces.
In my reading I have yet to find mention of anyone using the system for a live feed to a DAW. The DAW adds a 4th item to the list that requires to be synced to the clock. So I would try what Beagle is saying and see if you can change the clock source to either the REAC boxes or the DAW. ( Sonar)
Have you tried recording directly into the Edirol with analog to see if the problem goes away?
Does the recording on the USB drive pop and click?
Sonar X3e Studio - Waiting for Professional Scarlett 6i6Yamaha Gear= 01v - NSM 10 - DTX 400 - MG82cx Roland Gear= A 49- GR 50 - TR 505 - Boss pedalsTascam Gear= DR 40 - US1641 -Mackie Gear= Mix 8 - SRM 350's i5 Z97 3.2GHZ quad 16 Gig RAM W 8.1 home buildTaylor mini GS - G& L Tribute Tele - 72 Fender Princeton - TC BH 250 - Mooer and Outlaw Pedals Korg 05/RW
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Kingrazor
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Re:Pops/clicks in Sonar 8
2011/03/03 18:01:00
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johnnyV
There's no BCN jack, like most interfaces.
In my reading I have yet to find mention of anyone using the system for a live feed to a DAW. The DAW adds a 4th item to the list that requires to be synced to the clock. So I would try what Beagle is saying and see if you can change the clock source to either the REAC boxes or the DAW. ( Sonar)
Have you tried recording directly into the Edirol with analog to see if the problem goes away?
Does the recording on the USB drive pop and click?
The recordings on the USB drive do not contain the pops and clicks that the ones in SONAR have.
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johnnyV
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Re:Pops/clicks in Sonar 8
2011/03/03 19:18:57
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Ok then try recording directly into your Edirol. Just plug a mike or keyboard into the inputs and see if you get pops and clicks. If the answer is yes, then you just eliminated all the REAC gear as being the problem and you are back to square one. Hardware/ Sonar issues.
If the answer is no;
Then next step is to record the digital output of the mixer but plug a mike or keyboard directly into a analog input. This eliminates the snake as being issue or not.
This is how you trouble shoot. Eliminate everything in the signal path and start adding equipment until the problem "pops" up.
Your path is all digital and word clock is critical.
Mike- Stage Box ( A/D ) - Cat 5 - Mixer - optical - Audio interface- Firewire- Sonar.
Sonar X3e Studio - Waiting for Professional Scarlett 6i6Yamaha Gear= 01v - NSM 10 - DTX 400 - MG82cx Roland Gear= A 49- GR 50 - TR 505 - Boss pedalsTascam Gear= DR 40 - US1641 -Mackie Gear= Mix 8 - SRM 350's i5 Z97 3.2GHZ quad 16 Gig RAM W 8.1 home buildTaylor mini GS - G& L Tribute Tele - 72 Fender Princeton - TC BH 250 - Mooer and Outlaw Pedals Korg 05/RW
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Kingrazor
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Re:Pops/clicks in Sonar 8
2011/03/27 18:16:05
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Well, we tried recording with a mic plugged into the analog input of the Edirol box, no pops or clicks.
Unfortunately I don't know how to set one of the REAC boxes to master and set the board to slave. Flipping the switch on the box is easy, but I don't know how to make the board a slave.
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Kingrazor
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Re:Pops/clicks in Sonar 8
2011/03/30 18:38:32
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Still haven't found a permanent solution yet.
I've uninstalled everything network related (except for the connection between the computer and the mixer, which is necessary). I've uninstalled all our antivirus programs too, since the computer is no longer connected to any network.
I called Cakewalk support and he suggested it might be an issue with the firewire connection. I've done what he suggested, but unfortunately there are still pops in the recordings.
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Kingrazor
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Re:Pops/clicks in Sonar 8
2011/03/31 15:15:42
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When I called Cakewalk they said they no longer support Sonar version 8.0 by phone. I asked if he had any suggestions for the popping issue and he said it might be an issue with the firewire card.
So, as he suggested, I disabled the ethernet and onboard audio drivers. I also moved the firewire card to a different slot on the motherboard.
Unfortunately, the issue remains.
I'm a little frustrated at the lack of support I've received thus far. We paid a lot for this program and we expected it to work. However, after several months, we have yet to resolve this issue. I sent an email regarding this issue to Cakewalk support. I haven't heard back yet but I'm hoping maybe we can finally put this to rest. I expected better of Cakewalk, honestly.
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johnnyV
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Re:Pops/clicks in Sonar 8
2011/03/31 16:03:18
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What's with the " no phone support for older versions" that seems ultimately very un business like of them. With all the issues they are having with the new version I guess they cannot spare manpower.
You have a complete deluxe Roland system which to me seems they should offer very hi level of support!
Have you tried posting on Gear sluts. There are lots of hi caliber technicians over there and might be someone else with the same system, I think the problem here is we are mostly Sonar trouble shooters and your problem is most likely to do with the REAC hardware.
To me you proved the interface and Sonar are working correctly with the direct test resulting in no problems. So it must trace back to a word clock issue in the whole system.
Sonar X3e Studio - Waiting for Professional Scarlett 6i6Yamaha Gear= 01v - NSM 10 - DTX 400 - MG82cx Roland Gear= A 49- GR 50 - TR 505 - Boss pedalsTascam Gear= DR 40 - US1641 -Mackie Gear= Mix 8 - SRM 350's i5 Z97 3.2GHZ quad 16 Gig RAM W 8.1 home buildTaylor mini GS - G& L Tribute Tele - 72 Fender Princeton - TC BH 250 - Mooer and Outlaw Pedals Korg 05/RW
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Kingrazor
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Re:Pops/clicks in Sonar 8
2011/05/01 01:29:04
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Alright, after a few weeks of emailing back and forth with Roland's REAC Sonar division, we have reached a resolution.
As I assumed, the answer was a simple one (it always is). We had to update Sonar from version 8.0 to version 8.3.1.
Why had I not already tried this? Well, to be honest, I thought we already had the latest version of Sonar (at least, the latest pre 8.5 version). So, I didn't think to even check.
I updated to version 8.3, but then Sonar wouldn't recognize the REAC drivers any longer. So I emailed them again and found an update for the REAC drivers.
Updated them both tonight and bingo! No more pops. I'm happy.
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