[RESOLVED] X3 data corruption

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ehaar
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2013/10/01 21:31:18 (permalink)

[RESOLVED] X3 data corruption

I just posted a tech support request for this, but I thought I'd mirror it here with a bit more information that I couldn't fit in the description field.
 
I just upgraded from SONAR X2 Producer to X3 Producer. When I try to open a particular existing project, the app hangs with the blue circle cursor. The first couple days, the file would open after five to ten minutes, seeming to take longer every time I opened the file. Now the file no longer opens at all, at least after 30 minutes.
 
Looking at automated backup files, the .cwp files seem much larger than I would expect. The oldest X2 backup is 10MB. The first post-X3 backup is 17MB. The next two are 32MB. The current size is 60MB. I did a small amount of recording in-between, but no more than a dozen clips totalling 5 minutes tops, probably much less.
 
During the hang, the SONARPDR.exe process uses 100% of a single CPU core. Once the file opens (when it used to open), everything seems to work normally.
 
The same phenomenon happens when I attempt to open the file now with X2 (although the file now has some X3-specific plugins in use). But the problem did not appear until I installed X3. Other projects--that I have never saved with X3--still open normally under X2 and X3. I can open the backups of the problem project with both X2 and X3, although they take longer than I would expect.
 
I have tried rebooting, running X3 as administrator, and running Windows Update with no luck.
 
Machine specs:
* Windows 8 Pro x64
* Four CPU cores
* 8GB RAM
 
Digital audio gear:
* Delta 1010
* Line 6 POD XT
* Oxygen 61
 
When I attempt to open the problem file, a series of Windows Event Log messages appear in the Applications log:
 
msiexec (3984) Instance: The database engine (6.02.9200.0000) is starting a new instance (0).
-----------
msiexec (3984) Instance: The database engine started a new instance (0). (Time=0 seconds)
Internal Timing Sequence: [1] 0.000, [2] 0.000, [3] 0.000, [4] 0.000, [5] 0.000, [6] 0.000, [7] 0.000, [8] 0.000, [9] 0.000, [10] 0.000.
-----------
msiexec (3984) Instance: The database engine attached a database (1, C:\ProgramData\Microsoft\Windows\AppRepository\PackageRepository.edb). (Time=0 seconds)
Internal Timing Sequence: [1] 0.000, [2] 0.000, [3] 0.000, [4] 0.000, [5] 0.000, [6] 0.000, [7] 0.000, [8] 0.000, [9] 0.000, [10] 0.000, [11] 0.000, [12] 0.000.
Saved Cache: 1
-----------
msiexec (3984) Instance: The database engine detached a database (1, C:\ProgramData\Microsoft\Windows\AppRepository\PackageRepository.edb). (Time=0 seconds)
Internal Timing Sequence: [1] 0.000, [2] 0.000, [3] 0.000, [4] 0.000, [5] 0.000, [6] 0.000, [7] 0.000, [8] 0.000, [9] 0.000, [10] 0.016, [11] 0.000, [12] 0.000.
Revived Cache: 0
-----------
msiexec (3984) Instance: The database engine stopped the instance (0).
Dirty Shutdown: 0
Internal Timing Sequence: [1] 0.000, [2] 0.000, [3] 0.000, [4] 0.000, [5] 0.000, [6] 0.000, [7] 0.000, [8] 0.000, [9] 0.000, [10] 0.000, [11] 0.000, [12] 0.000, [13] 0.000, [14] 0.000, [15] 0.000.
Fault bucket , type 0
-----------
Event Name: AppHangTransient
Response: Not available
Cab Id: 0
Problem signature:
P1: SONARPDR.exe
P2: 20.0.1.211
P3: 5243f5ad
P4: unknown
P5: unknown
P6: unknown
P7: unknown
P8:
P9:
P10:
Attached files:
These files may be available here:

Analysis symbol:
Rechecking for solution: 0
Report Id: e53c732b-2afe-11e3-bea8-485b39caaf65
Report Status: 2049
Hashed bucket:
 
post edited by Noel Borthwick [Cakewalk] - 2013/10/03 14:44:42
#1

22 Replies Related Threads

    Noel Borthwick [Cakewalk]
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    Re: X3 data corruption 2013/10/01 22:15:04 (permalink)
    I don't think the event viewer is very useful here. 
    Are you using Melodyne ARA in this project? If not I don't think this is X3 specific. Any audio snap in the project? You may need to upload a version of the project for us to look at.

    Noel Borthwick
    Senior Manager Audio Core, BandLab
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    #2
    ehaar
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    Re: X3 data corruption 2013/10/01 22:23:27 (permalink)
    Yes, the first thing I did after opening the project in X3 is switch some clips from V-Vocal to Melodyne.  (The latter is a clear improvement sonically.)  I'm happy to upload the project and its backups if it would help.  Where/how do I do so?
     
    Thanks for the quick response.
    #3
    ehaar
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    Re: X3 data corruption 2013/10/01 22:30:47 (permalink)
    Sorry, missed the question about audio snap:  Yes, I think there are some audio snapped clips in the projects.  I bounced most audio snapped clips to a single clip that I transformed to a groove clip, then deleted the original tracks.  (All the current recording are guide tracks, which is why I'm not completely flipping out.)  But I think there is at least one audio snapped clip in the project.  I can't verify this because I can't open the project.
     
    #4
    ehaar
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    Re: X3 data corruption 2013/10/02 18:53:31 (permalink)
    Other folks report problems with VST scanning, so I removed all VST scanning paths.  The project still fails to open while consuming 100% of a single CPU core.
    #5
    Noel Borthwick [Cakewalk]
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    Re: X3 data corruption 2013/10/02 19:02:21 (permalink)
    I suggest uploading the project using yousendit or some other file sharing service. You can use Google Drive as well. You can post a link here or PM me the link.

    Noel Borthwick
    Senior Manager Audio Core, BandLab
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    #6
    ehaar
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    Re: X3 data corruption 2013/10/02 19:25:00 (permalink)
    Project file is available here:
     
     [Edit:  Because I'm newly registered to the forum, the system won't let me PM or post links, so I'll try to strip off the https:// part.]
     
    docs.google.com/file/d/0BxcWsc4IvzckLXhpLUxXbW1vSFU/edit?usp=sharing
    #7
    scook
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    Re: X3 data corruption 2013/10/02 19:27:42 (permalink)
    No links until 25 posts
    #8
    ehaar
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    Re: X3 data corruption 2013/10/02 21:26:40 (permalink)
    Fair enough.  At least from my browser, removing the leading "https://" made the link visible.
     
    Some additional info:
    * The problem project opens after about an hour of the busy cursor.
    * Once open, I can no longer save as a "Normal" or "Template" project.  After about a minute, I get a "General Error" message box.
    * When I try to save as as a bundle, I get a message box saying that projects with AudioSnap data cannot be saved as a template.  This confirms there is indeed audiosnap data in the project.
    * After deleting one track with a groove clip (but no audio snap), I can successfully save, but now the .cwp files size nearly doubles from 60MB to 117MB.
     
    [Edit:  Added a bullet and fixed typo.]
    #9
    Noel Borthwick [Cakewalk]
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    Re: X3 data corruption 2013/10/02 23:22:44 (permalink)
    I looked at your file. Its taking long to load and the file size is large because it contains millions (literally) of audio snap markers in it. There appear to be some clips with 524288 stored markers. I can't get a fuller picture since you only uploaded the CWP file and no audio but I suspect something has gone corrupt with the audiosnap markers in project. I suggest getting rid of the audio snap and saving the project. 
     
    If I remember right, a quick way to do this is to turn off audio snap on all affected clips and then try and save the project as a bundle file. Then you should get a prompt telling you that you need to discard the audiosnap markers. Choose yes to that and the file will get saved without the markers. Now load it back from the bundle and save it as a project file again. The size should be small again and it should load quickly.
     
    This problem is not specific to X3.

    Noel Borthwick
    Senior Manager Audio Core, BandLab
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    #10
    ehaar
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    Re: X3 data corruption 2013/10/03 00:22:33 (permalink)
    Thanks for looking at the file, and I'll try your suggestions.  I'm happy to upload a bundle file (assuming I can create one in this state) if that's what you need to more thoroughly diagnose the issue.  I thought "the project" meant the .cwp file.
     
    I can be a control freak, but I'm confident that I didn't manually adjust 524288 markers.  Other than applying Melodyne, I didn't knowingly follow a different workflow than I've used in X2.  It sounds like you're describing a known issue, or at least an area with historical problems.  Is there a bug tracking number or link I could follow to help me avoid this situation in the future?
    #11
    Noel Borthwick [Cakewalk]
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    Re: X3 data corruption 2013/10/03 00:40:12 (permalink)
    The bundle file suggestion was more to help you recover your project. If you can recall what AS operations you did that might help figure how your project got in that state. I doubt melodyne had anything to do with it.

    Noel Borthwick
    Senior Manager Audio Core, BandLab
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    #12
    ehaar
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    Re: X3 data corruption 2013/10/03 13:33:23 (permalink)
    Thanks to your help, I was able to recover the project.
     
    The problem was in two copies of a single AudioSnapped clip.  Using audio transient view, I scrolled through the tracks looking for shifted transients.  When I got to one of the problem clips, the display become very slow to update.  Opening the AudioSnap palette took nearly a minute.  I could only see a half dozen or so white transients and a bunch of disabled markers.  The threshold was set to 75%, but the duration was over three times that of the project.
     
    The clip is a measure of crescendo 32nd notes on a snare drum.  I believe I used AudioSnap's Quantize function to tighten them up, but that was weeks ago and I don't clearly remember.
     
    I bounced one of the copies to a clip, deleted the originals, and replaced them with the bounced clip.  That has completely fixed the problem.  The .cwp file went from 60MB to 3MB.  Open and save times are back to normal.
     
    Note that the .cwp file size was doubling every time I saved, even though I wasn't modifying the problem clips at all.  I could open the file at 60MB, delete some tracks with no AudioSnap, save, and the file jumped to 117MB.  So even if I did do something stupid with AudioSnap, something in SONAR was multiplying the markers (or at least the file size) all on its own.
     
    I originally applied AudioSnap to that clip in X2, but I did not see a problem until the project was saved under X3.  It could be that the markers were multiplying every time I saved in X2, and it was a coincidence that I noticed the slowdown under X3.
     
    Should I file a bug report before I delete the bloated .cwp files or clean the audio folder?
     
    Thanks again for your help.
     
    (FYI, there is no option to clear all snap markers that I could see.)
    #13
    Noel Borthwick [Cakewalk]
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    Re: X3 data corruption 2013/10/03 14:44:08 (permalink)
    Glad you were able to recover the project. I'm pretty sure that the problem wasn't introduced in X3 but persisted from the old project. Please log a bug with the bad project (including the audio). You can zip up a folder containing the project and audio and send it. It would be good to know what is causing it to keep doubling in size and address that in the future.
    I've seen some corrupted audio snapped projects before and the solution has been similar to what I asked you to do.
    There isnt a clear aud snap markers which is why I recommended the bundle save which does that as a result of saving. In the future we may add that option to clear the markers.

    Noel Borthwick
    Senior Manager Audio Core, BandLab
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    #14
    ehaar
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    Re: X3 data corruption 2013/10/08 16:11:25 (permalink)
    Problem report is filed as CWBRN-20343.
    #15
    A V Man
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    Re: X3 data corruption 2013/12/14 09:26:41 (permalink)
    Ah. I see the wheels are turning, albeit very slowly... 19 Months and 2 major releases of Sonar since I reported this problem and now someone has actually proposed doing something about it... instead of slagging me off for mentioning it.
    Also, as I've mentioned here on the forum and in messages to Sonar Support, because Audiosnap on long and/or complex audio takes so much time to process there should absolutely be design feature (an "Are you sure?" dialog perhaps) to prevent audiosnap data being applied accidentally or unecessarily.  for the same reason, audiosnap should be available on a "per-clip" basis not "per track".  The amount of data created can be ridiculous and project files become unusable especially when the data is apparently multiplied by subsequent saves. I can't believe that two major releases of Sonar have come and gone without this major issue being fixed.
     
    BTW If anyone with X2 or X3 has the time, I'd be interested to know if any of the functionality I listed in the post below is actually possible yet...
    http://forum.cakewalk.com/Help-How-to-do-these-things-in-X1-m2577918.aspx  
    forum.cakewalk.com/Help-How-to-do-these-things-in-X1-m2577918.aspx
    #16
    Splat
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    Re: X3 data corruption 2013/12/14 09:48:27 (permalink)
    The demo will be out soon enough.

    Sell by date at 9000 posts. Do not feed.
    @48/24 & 128 buffers latency is 367 with offset of 38.

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    #17
    robert_e_bone
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    Re: X3 data corruption 2013/12/14 10:06:58 (permalink)
    A V Man
    Ah. I see the wheels are turning, albeit very slowly... 19 Months and 2 major releases of Sonar since I reported this problem and now someone has actually proposed doing something about it... instead of slagging me off for mentioning it.
    Also, as I've mentioned here on the forum and in messages to Sonar Support, because Audiosnap on long and/or complex audio takes so much time to process there should absolutely be design feature (an "Are you sure?" dialog perhaps) to prevent audiosnap data being applied accidentally or unecessarily.  for the same reason, audiosnap should be available on a "per-clip" basis not "per track".  The amount of data created can be ridiculous and project files become unusable especially when the data is apparently multiplied by subsequent saves. I can't believe that two major releases of Sonar have come and gone without this major issue being fixed.
     
    BTW If anyone with X2 or X3 has the time, I'd be interested to know if any of the functionality I listed in the post below is actually possible yet...
    http://forum.cakewalk.com/Help-How-to-do-these-things-in-X1-m2577918.aspx  
    forum.cakewalk.com/Help-How-to-do-these-things-in-X1-m2577918.aspx


    I think what might have happened is that to the best of my recollection, there just have not been a bunch of occurrences of this kind of issue (I am not taking any sides on this issue - just speculating on the apparently reduced attention given to it).
     
    I am glad some improvement to dealing with this kind of corruption is available, and I hope you and the OP don't have this crop up again in any case.
     
    Best of all to you guys, 
     
    Bob Bone
     

    Wisdom is a giant accumulation of "DOH!"
     
    Sonar: Platinum (x64), X3 (x64) 
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    #18
    A V Man
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    Re: X3 data corruption 2013/12/14 10:36:15 (permalink)
    Bob, I don't think it's the problem is technically data corruption (although it could be a precursor to data corruption - e.g. if you unplug/smash your machine in frustration). I think the problem is actually more prevalent that you think. Some people don't bother to mention the problems they encounter. Some might simply swap it for another product. Others may blame themselves, believing that the the problem is their own fault, caused by their specific set-up or just some freak on-off data corruption event. 
     
    Alex, I was kind of hoping to get a reliable recent Sonar and running very soon, rather than wait for a demo to come out.  If you or anyone with X3C can give me an idea what to expect, especially in respect of whether these audiosnap inadequacies have been resolved and also if any of the features useful features listed at the top of my May 2012 post (which became the basis of a Feature request list to the bakery some days later) have been implemented...
     http://forum.cakewalk.com/Help-How-to-do-these-things-in-X1-m2577918.aspx
    #19
    A V Man
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    Re: X3 data corruption 2013/12/14 10:39:19 (permalink)
    ... any details would be greatly appreciated. The X3 web page worryingly offers no info in this respect. 
    #20
    Splat
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    Re: X3 data corruption 2013/12/14 22:00:03 (permalink)
    > Alex, I was kind of hoping to get a reliable recent Sonar and running very soon, rather than wait for a demo to come out.
     
    No point in testing anything at all now for bugs/features until X3D is out, which is next week, and I place bets the demo will be out within a month, if not this month... (just a hunch!).
     
    Cheers...
     
    BTW
     
    After you review this I suggest creating one thread at a time for any specific missing features or bugs you would like to discuss. One step at a time or we will get overwhelmed. When you made the feature requests/bugs I hope you created one feature request per item, otherwise the chances are it may have been ignored as compilations are difficult to process in the land of software.... you may want to have another go if you did this (analyse one issue at a time, baby steps I suggest, adopting KISS)... To be honest the thread you pointed me towards isn't exactly what I call bite size and a discussion seems to have already taken place, which put me off somewhat (I am a bear of very little brain, trinkets need to be placed in front of me and I need a clear path and direction to follow) .
    post edited by CakeAlexS - 2013/12/15 00:18:48

    Sell by date at 9000 posts. Do not feed.
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    #21
    Dofka
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    Re: X3 data corruption 2014/04/26 00:52:04 (permalink)
    Yikes! Maybe that is what is wrong with my .CWB files opening with this message.
    Is it that I used Audio Snap?

    A CORRUPT AUDIO REGION WAS DETECTED AND PADDED WITH SILENCE.
     
    I certainly used Audio snap, but after I was happy with the edit I would bounce the audio within the track.
    Is there a way I can recover my .cwb files since the .cwp project files are long gone? I'm freaking out.
    Hoping Noel Borthwick or someone here can give me a solution.

    Here's what I posted in another part of the Sonar form.
    I have a client that has been recording off and on for quite some time. I have saved his files as .CWB to an External Drive. I planned to open  and work on at a later date. I've done this for years and always had success opening .cwb or long before .bun

    When attempting to open the files, It gives an error message that says.
    A Corrupt Audio Region Was Detected And Padded With Silence
    Seems all the drums come up as silence, some guitars? It varies.

    The message makes me think I'm going to have the big one!


    Is there any way to open these files or recover the files within the .CWB
    BTW, The .cwp files are long gone.

    Am I doing something wrong? Sampling or bit in Sonar? Do I have to check a little box somewhere?
    Have I lost everything? I'm hoping there is an easy solution and I'm just overlooking something.
    Help

    \m/(><)\m/
    #22
    NeckHumbucker
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    Re: X3 data corruption 2015/12/29 00:58:09 (permalink)
    This is still a BIG issue, unaddressed. Very disappointing. Here's what I've gone through:
     
    http://forum.cakewalk.com/Sonar-X3-files-suddenly-get-too-large-m3342543.aspx#3342583
     
    robert_e_bone
    A V Man
    Ah. I see the wheels are turning, albeit very slowly... 19 Months and 2 major releases of Sonar since I reported this problem and now someone has actually proposed doing something about it... instead of slagging me off for mentioning it.
    Also, as I've mentioned here on the forum and in messages to Sonar Support, because Audiosnap on long and/or complex audio takes so much time to process there should absolutely be design feature (an "Are you sure?" dialog perhaps) to prevent audiosnap data being applied accidentally or unecessarily.  for the same reason, audiosnap should be available on a "per-clip" basis not "per track".  The amount of data created can be ridiculous and project files become unusable especially when the data is apparently multiplied by subsequent saves. I can't believe that two major releases of Sonar have come and gone without this major issue being fixed.
     
    BTW If anyone with X2 or X3 has the time, I'd be interested to know if any of the functionality I listed in the post below is actually possible yet...
    http://forum.cakewalk.com/Help-How-to-do-these-things-in-X1-m2577918.aspx  
    forum.cakewalk.com/Help-How-to-do-these-things-in-X1-m2577918.aspx


    I think what might have happened is that to the best of my recollection, there just have not been a bunch of occurrences of this kind of issue (I am not taking any sides on this issue - just speculating on the apparently reduced attention given to it).
     
    I am glad some improvement to dealing with this kind of corruption is available, and I hope you and the OP don't have this crop up again in any case.
     
    Best of all to you guys, 
     
    Bob Bone
     




    #23
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