Been reading this thread and thinking about Sonar and what its like to be a new user (And no I didn't watch the video but I think I have a good idea of what was said). Makes me wonder if Sonar could be made easier for noobs by simply turning things off and making them invisible.
 
Years ago, the first DAW I ever used was KRISTAL (you can still download it at http://kreatives.org/kristal/). If you look at the interface, you will see it is very basic. This is what I learned on (along with a sound board at our church). Next came Cakewalk's Home Studio, and then the X series and now Platinum. Each was a step up, each had new things to learn, but all of them built on the basics that I learned in KRISTAL.
 
What if SONAR had the ability to set up different user levels; Beginner, Intermediate, Advanced, Power User, etc.? When you set the level, SONAR turns on or off certain parts of the program. For the beginner, the basic DAW would be visible. For the Power User, everything is available. You could base what should be on and off by looking at the SONAR videos that are highlighted for Beginners to Master Class (http://www.cakewalk.com/CakeTV/SONAR-University), at least as a starting point.
 
Often what makes things difficult for the new user is too many choices, and SONAR has a ton of choices. Its what makes SONAR the professional DAW that it is. However, if SONAR offered a way to make it easier for the new user, then step up to the more advanced versions, it might make SONAR a better, more all around DAW for a wider variety of users.
 
Just my 2-cents (and worth about as much) 

MandolinPicker, that's not a bad idea but it wouldn't have helped the fellow in the video. His complaint was he didn't know how to drag an MP3 into a track to play along with. Drag 'n drop was, in his mind, an advanced concept. 

sharke
Didn't he say that when he tried to drag a clip onto the track some warning dialog came up that he didn't understand? 

He didn't understand because the dialog box didn't have f-bombs in it.