bgl1
To all of you who are offering advice for the problems I've experienced with Cakewalk Sonar Platinum:
 
1. I appreciate the desire to help me solve the 2 overarching problems that I've experienced. These are not obscure problems. They are much needed functions that are listed in the manual that are not working on my system. Asus laptop, Windows 8.1, 16gig RAM, i7 (3rd generation) processor, M-Audio Fast Track Pro set to Wave 16bit/44.1k, Sonar Platinum 22.7.0.
 
2. These are not problems that have not been addressed by Cakewalk Tech Support. They've logged into my system a few times in the late winter and early spring and never solved these issues. My sessions are rather large and full of synth and fx plugs. Using lanes helps but they suck up so much screen real estate that I really do want to be able to view automation without using lanes.
 
3. I can switch my view filter across multiple audio tracks but only one instrument track at a time. That is maddeningly inconvenient. I appreciate all the advice I've gotten from so many people over the years, but with my current "fat" sessions, some well needed AND PROMISED functionality has never worked for me...nor for Techs who've logged in tried it for themselves, AND, written up but never addressed these issues. I'm sure you understand my frustration. I've got more work to do and I've always gotten through with "work-arounds" and that's not right.
 
4. Mr. Anderton, I will never be your boss. Receiving good advice...fantastic. Bossing you....nope.
 
Bruce
 

I have not tired either of your problems.  Have others reported the same?  If so, it isn't something you should expect to get "technical support " on it just gets added to the bug fixes pile.
 
I understand the frustration, but neither of your issues sound like absolute show stoppers, like the program won't let you create music, etc.
 
Good luck, but I think your thread is entirely inappropriate for the level of problem you are having with the software.  

One down. Let me know when you want to tackle your bouncing issues. Feel free to change the title again 

Hey, thanks!!!!!!!!!!!!!!!!!
 
Glad to help!
 
Start a new thread called "Bouncing Issues - Can Anyone Help?"
 
Be very precise/clear about the exact nature of the problem, the context (project, system, etc.) and we'll figure it out.
 
Bouncing can get complicated but once you know a couple crucial things, it becomes routine. And if there is a particular situation that causes a problem, we can provide steps to reproduce so it gets fixed.

I don't know if this has been discussed - I didn't read every post - but I would think it would be natural with Cakewalk's push for new customers and the lure of "forever" updates to bring in a stream of newbies.  There seems to be a lot of threads along the lines of "my computer doesn't do anything - do I need to turn it on" (not to dis newbies - we were all there at some point)?  I don't know if it was bad luck, an evil plan or just part and parcel of the timing with all the "new" aspects of SONAR coincided with the influx of new customers requiring more help.
 
Cake has said they lost some people, have hired more tech support people and are training them.  I tend to believe people and companies unless they have lied to me directly, since most of my problems have turned out to be operator error.  That is the first place I tend to look for problems when I, or others, have problems.  And here we have Gibson's "chief magic officer" tech supporting on an open forum.  That ain't bad. 
 
Of course, none of that helps if you have a non-functioning DAW.  So maybe the squeaky wheel does get the gears of support rolling.
 
@

The folks here are some of the best users of Daw and computer tweaking I have found, and the Data base of help is endlessly growing into the new...Mr G. Aderton's Help is good help...When it works for those trying to get the system up and running without issues...and is always at the news end of things coming, or being worked on.
Although I taunt the Forums with nothing but windows MS crap....and always trying the cutting edge of futile setups to reduce issues with Audio devices, and daw interactions....It is always someone else at fault, and point the finger to third and fourth , and user flaws..or bad conflicts with add ons and such of differing natures.
 
No one can solve for a constant change of unknown variables...it is impossible to do...unless all variables are known to be stable...In the PC domain, this is always thorted by MS and other applications changing things of the base platform, or working conditions to allow for something else, not foreseen as it changes.
 
So, if tweaking is the best way to control and keep things working, as they should, if so claimed it does do, when achieved, or achieving ...Turn off all auto updates, and unplug your machine from the internet, so nothing changes.
And see what is running behind the cloaked Desktop, and in service just before you do that control panel shut down of net and wi fi..if so needing to secure a stable platform.
 
As for internet.
 
Open Dos  command Prompt
type: netstat 3
any number after netstat   is the amount of seconds between checks..... it will check your ports in the above every three seconds.
And see what is sending, and what is trying to ping...and such.
 
Now about bandwidth...which the user pays for....If these entities using your internet bandwidth, are taking your info for marketing, or other reasons without permission...and sending it on your paid bandwidth...or they are using your computer when ever they need a hub to send or receive data to and from..Your local, and from it,...It can be used for , and against you also...and they are not paying or helping pay your bills...Just finding ways to bill you, or sell you, or hold you accountable to...Possible infections, or mayhem..through your IP.
 
Please be advised...Anti Virus can help, but is not proven to stop any virus attacks, or deplyment, or sabotage, or changing setting without your approval..if so remotely entering your domain via these ports of access...and new viruses will not be detected if the Antigen is not listed in the protection node software, and can go unseen or detected for long periods of time...if well routed into apps.
 
So...when the Military (Clinton's hinting madness of, is put into play of cyber attacks) on a Military internet made for communications if a Nuclear attack happens, that is now almost world wide in scope...(was it's intent to bring about the spy method onto all users?) now used to employ spy ware on the masses of users to invade the homes of many....One must ask, whom is wanting to know about so many people's doings, in that military and why?....or is it false market data collection to sway market economics?..and have underhanded knowledge to make money off of that data, and surplant false shares in or on...?
 
Prudence eh?
 
Now about legal privacy...My home is not a war zone.
I thought in my country I was given grace and Privacy as a way of living...in Trust.
 
Peace...and hopefully one day health...for all living things.
 
Is that just a pipe dream?....if they set to setup ruin of many via these back doors...and what trust, if no trust?...and why the paranoid Propaganda  being uttered in 2nd dibate, about internet threats coming to be another need for national security?... by President hopeful H Clinton?...and yet, the very system is spying and taking data without permission...used to make profits and gains off of....knowledge of buying and selling of the masses.
 
Do Us users ever see a dime of that as in kick backs?...oh no, just more tax and higher prices to gain more tax, and more taxes devised to make more warfare and terror be....so it can be...and so it is....eh?
 
Just thinking out loud.
 
Blessings to the Good ones!...keep doing the good ,and help take down the paranoid delusions made, and sur planted in the ears, minds and hearts, who hear them say , and also do unthinkable attrosities, to make war be too high a price to continue with making be.....(it does cost the tax payer trillions)......nothing in the dark a good light cannot dispell....and a good deed to those whom hate...may turn to reason it out, so no threat is seen!
 
See how this is being imposed...now if the beast keeps being fed...and is fed...federal tax and duty, and or donations...and data to fix the markets to slanted gains...as it is, or may be used for....Then the end of this will be tragically Hippo critical hypocrisy of amended rights!
 
teaching how to make war, sell war, and protect from war...is big business!
wonder why...if we all want peace, health and happiness...is a wonderment to mint tea?..damned another variable no doubt to add in to the cup?
 
Keep it simple, Keep in mind what these things can be...and make em good..or better...will be blessed if so done!
 
Regards!
 
Sir Les.
 
 
 
 

Anderton
Just FYI - this is an old thread. The new tech support people have now been at Cakewalk for a while, the backlog of support tickets has been reduced by about 80%, the flood of new users are getting up to speed, and support is functional again. Although there are still tweaks that need to be made for optimizing support in the future, at this point the main issues are in the rear-view mirror.  

Are you serious, man? There are still NO PHONE SLOTS, and it's been like that going on 6 months now.
 
I'm sure I'm about to get chewed up by the wolf pack, but this fluff is beyond the pale.

Anderton
 
Fluff? I think not.

Then answer me this since your posts are written in your "personal capacity and do not necessarily reflect the views of Cakewalk Inc. or Gibson Brands Inc." How should a potential/existing Cakewalk customer evaluate Cakewalk's support?

telecharge

Anderton
 
Fluff? I think not.

Then answer me this since your posts are written in your "personal capacity and do not necessarily reflect the views of Cakewalk Inc. or Gibson Brands Inc." How should a potential/existing Cakewalk customer evaluate Cakewalk's support?

Since you didn't dispute any of my facts, I'll move on to your next question.
 
The answer depends if that potential/existing user wants to look at the company's history, or the past few months. It also depends on whether they view the forum (which has participation from Cakewalk staff) as a viable support option, whether they take advantage of the FAQs before deciding they absolutely HAVE to have a phone call, or do a search on help. Think of all the posts here on basic issues that are answered in the FAQs or the documentation. If people don't read them, is that Cakewalk's fault?
 
I hardly ever use support in general because over the years, my support experience with almost all companies (Waves, PC Audio Labs, and Sweetwater are notable exceptions) has been sufficiently discouraging that I don't even bother. Also many of the options are costly. I haven't had any issue with any software or hardware in the past several years that couldn't be resolved by asking the internet.

Anderton

Since you didn't dispute any of my facts, I'll move on to your next question.

 
Since you don't speak in an official capacity, how do we know they're facts?
 

Anderton
The answer depends if that potential/existing user wants to look at the company's history, or the past few months. It also depends on whether they view the forum (which has participation from Cakewalk staff) as a viable support option

 
That is a matter of opinion and cannot be argued objectively. There are not nearly enough dedicated, official Cakewalk staff here, in my opinion.
 
I'm going to bail on this thread for now.
 
I have nothing but respect and appreciation for your technical prowess, but I hope you can understand how difficult it is to determine whether you're speaking in an official capacity or not.

Personally I have never found the need to contact Cakewalk support as the forum has been very helpful in answering any questions I needed. I don't agree with any call to boycott Cakewalk products. Just my 2 bits worth.

I have no doubt that there are some VERY smart people on this forum. Whenever I see a reply from @Anderton, @bitflipper, @mettelus, @brundlefly, to name a few, I almost always click through if the subject looks interesting. (Apologies if I didn't mention your favorite forumite.)
 
If the Forum Hosts and regulars have to shoulder the support burden, I fear that's a pretty tall order considering they have to admit they do not represent Cakewalk in an official capacity.
 
Again, I'm not knocking the forum or anyone here who is helpful. I'm only talking about official Cakewalk support channels which are supposed to be available to us all.

BobF
 
I think most folks that run into trouble are more concerned with getting over the hurdle(s) they face than where the help comes from.

No argument there, except that timeliness and accuracy of information could be an issue. Will you concede that the forum is not a "cure-all" for official Cakewalk support?

Well said Craig

John
I view this thread as a huge mistake. It is based on not enough information and is extremely accusatory in nature. Once the full issue was related to the forum Craig was able to answer it in my view in as highly diplomatic an answer I think I have ever seen. It was to me a wonderful moment that makes me proud of this forum.
 
 
Man, I am so glad Mr. Anderton is on our side!
    

I agree that the OP is way over the top. It looks like this thread was bumped by an Australian gentleman who likely found this thread via searching Anderton's name. He likely did not bother reading the OP or understand the thread title is meant to be sarcastic.
 
I am not choosing sides. I am a customer advocate, but I still want Cakewalk to be better than it is.