"I sort of like how the dongle addresses the licensing for me..."
 
Until the dongle fails
 
I think I like Toontrack's business model better.
Just sayin'
T

cclarry
This is one of my (long list of) business practice complaints
and I've stated it MANY times.  You shouldn't be charged
to "re-download" something you've already purchased...EVER,
by ANYONE, ANYWHERE, ANYTIME.  That's "extortion"...not
customer service....

Excellent point. About a month ago I had a HD crash and lost everything.  Luckily, I had it all backed up.  When I went to reinstall my ST3 libraries that I had made backup copies of  ST3 wouldn't find them, even though I put them in the exact folder as the originals.  So I ponyed up the $10 got new downloads which I had to install.  ST3 found those in the same folder as the copies!!  Now I've got to do the same thing with Miroslav 1 & 2 and Sampletron. 
 
IKM sloagan: "Musicians Eventually"

bitflipper

mudgel
You can tell ST3 where to look for the samples

Can I tell it to look for them on ikmultimedia.com?

LOL!
 
Sorry, I know you're having trouble recovering from a really bad situation, but that was funny

jude77

mudgel

jude77

cclarry
This is one of my (long list of) business practice complaints
and I've stated it MANY times.  You shouldn't be charged
to "re-download" something you've already purchased...EVER,
by ANYONE, ANYWHERE, ANYTIME.  That's "extortion"...not
customer service....

Excellent point. About a month ago I had a HD crash and lost everything.  Luckily, I had it all backed up.  When I went to reinstall my ST3 libraries that I had made backup copies of  ST3 wouldn't find them, even though I put them in the exact folder as the originals.  So I ponyed up the $10 got new downloads which I had to install.  ST3 found those in the same folder as the copies!!  Now I've got to do the same thing with Miroslav 1 & 2 and Sampletron. 

IKM sloagan: "Musicians Eventually"

You can tell ST3 where to look for the samples

I did!!  I pointed to the exact folder they were located in.  No go.  After I installed the new download in the exact same folder it found them.  Weird.

You might have to tell ST3 to "rebuild" it's database if all you did was copy files.  When you do an install, ST3 "knows" there is new stuff there

Terrible customer service move on Ik's part. Let me know if you need ST3 files.

I keep an archive of my installers on an external drive, just in case.  Probably should keep it locked up as well, as Bit's experience demonstrates ...

Soundwise

kennywtelejazz
 

gmon72
I have more software (like many here) than any normal person should have and I can't think of one other company that charges to download the libraries after a set amount of time.

Off the top of my head
 
Air Music Technology gives you ( I think a month ) to download your products . Then there is  a fee to start an extended period of time / window for future downloads ( longer than  a month )
Loop Loft also has a thing where if you exceed a certain number of downloads ... you may have to pay a fee  to require products you had already purchased ...
 
Kenny

Kenny, are you sure? I have a Structure 2 installation instructions with download links and they still work. Same is true with Air AEP 3. With LoopLoft I once had exceeded the number of downloads, dropped 'em an e-mail and they reset links for me immediately.

Yes Dear ...
 
One thing I really like about you is you don't pull any of your punches
 
Hello Alisa  , at this point I'm not sure of anything ...
It looks like you bought yours one at a time . That may play into it.
I bought mine as a whole package ..Air Complete Upgrade after buying the $1 dollar synth ...
FWIW, I have no desire to sit here and spread misinformation ...
If I'm wrong I'm wrong ..I'm a big boy ...I can deal with the consequences .
The thing is I'm only going by what my receipts from my online purchases stated.
All the Air products I bought on sale were done VIA Audio Deluxe during what seemed to be a time sensitive pricing offer.
The offer went on for a few months , disappeared for a while and just came back ...
 
I would love to be able to re-download these products if the need ever arose since I had only placed them on one computer ..my PC which ate one license out of the two I was given  .
 
I had high hopes of taking my other license and placing the whole Air package on my Mac .
My current Mac's OS is non-supported . It is an older Mac and I plan on getting another Mac in the future even if it is used since I like working in OSX . 
 
 
Last night when I saw your post I decided to find out if I could re-download anything from my whole Air purchase.
I went back and found all my info ...everything ...links to downloads, order number, e mail I used and then I brought up the Air link where you place your order number with your e mail so you can download your products ..
MY whole purchase came up MIA after repeated attempts
As I have said I do not want to have to use my second license on my PC , I want to use it on a Mac .
SO Yeah you better believe that in this case I hope I may be wrong and these products can be downloaded again with out a time constraint. 
 
The only thing I didn't do was to go back to the order page on Air's website  and reorder the product with my Audio Deluxe order number from my purchase..
Will that clear the shopping cart to zero for The Air complete purchase price for one to be able to re download ?.
For all I know , that may be the missing key to re downloading the whole product . The thing is I don't know that  since I'm not willing to try that at this point 
When I bought the product , I did save this whole monster of a download in a few safe places ...my only regret was I didn't download the Mac installers at the same time...
 
alright folks , that's my story and I'm sticking to it
 
Kenny
PS Loop loft is the least of my problems I'm not the least bit worried about re getting my stuff if need be ...
 
 

kennywtelejazz
 
Last night when I saw your post I decided to find out if I could re-download anything from my whole Air purchase.
I went back and found all my info ...everything ...links to downloads, order number, e mail I used and then I brought up the Air link where you place your order number with your e mail so you can download your products ..
MY whole purchase came up MIA after repeated attempts
As I have said I do not want to have to use my second license on my PC , I want to use it on a Mac .
SO Yeah you better believe that in this case I hope I may be wrong and these products can be downloaded again with out a time constraint. 
 
The only thing I didn't do was to go back to the order page on Air's website  and reorder the product with my Audio Deluxe order number from my purchase..
Will that clear the shopping cart to zero for The Air complete purchase price for one to be able to re download ?.
For all I know , that may be the missing key to re downloading the whole product . The thing is I don't know that  since I'm not willing to try that at this point 
When I bought the product , I did save this whole monster of a download in a few safe places ...my only regret was I didn't download the Mac installers at the same time...
 
alright folks , that's my story and I'm sticking to it
 
Kenny

Hey Kenny, I have a list of the MAC and PC direct download links for most of these products from inmusicbrands.com.  I bought my bundle from Plugin Boutique and these links are still available in my account.  No signing in required for the downloads, just click the link and go.
 
If you already registered the product license, all you will need is the installer file.
 
PM me if you are interested! 

bitflipper
In the meantime, my strategy is to never keep my backup drive in the same room as the computer except when actually performing backups. When I went to the Philippines in March I left it with someone so it wouldn't be in the house. My laptop, also being an alternate backup destination, is kept separate from both my primary workstation and my backup drive unless I'm there in the room with them.

I'm surprised you are considering investing in an expensive safe when just buying two backup drives is really inexpensive these days (and I'm talking about very fast USB 3 high-capacity units).  Just keep one off-site in another physical structure.
 
I have two drives which I use for fully backing up both my DAW and "office" computers.  What I do is always have the latest one at my neighbor's house.  I do full backups once a month (and, yes, you could easily argue that that is too infrequent) and swap drives right after I've done my monthly full disk backups.  Short of the San Francisco Bay Area becoming a war zone or an large jet airplane crashing and devastating the entire neighborhood, this is plenty of risk-adversity, IMO.
 
But I must give a note of thanks to your burglar, Dave.  Your incident made me get religion and start the practice of off-site storage.  Before that I just kept the backups in an allegedly fireproof filing cabinet.

Don't laugh, because quite primitive, but any mechanical tech ideas to improve on the design?
 
Have lightly thought about data loss over time and don't want to trust data to a cloud where something else is controlling.
 
Have multiple backups in the place here, but what if the place goes down. Asked the wife to save the cigar box with two multi tera byte backups if possible on the way out.
 
Could send a copy to a relative, but was thinking of this. Old school to the max...
 
Protect the backup data to an external hard drive.
Seal the drive in a plastic zip bag.
Put the zip bag in a wide mouth Mason jar with airtight lid.
Mason jar in a decent Walmart small plastic tool box, sealed against moisture.
Bury the thing in a place away from the structure.
Realize a couple things... Post box would be an alternative if you pay the rent, and this would not work for those in an active acquisition phase.
 
Ideas?
 
John

JohnKenn
Don't laugh, because quite primitive, but any mechanical tech ideas to improve on the design?
 
Have lightly thought about data loss over time and don't want to trust data to a cloud where something else is controlling.
 
Have multiple backups in the place here, but what if the place goes down. Asked the wife to save the cigar box with two multi tera byte backups if possible on the way out.
 
Could send a copy to a relative, but was thinking of this. Old school to the max...
 
Protect the backup data to an external hard drive.
Seal the drive in a plastic zip bag.
Put the zip bag in a wide mouth Mason jar with airtight lid.
Mason jar in a decent Walmart small plastic tool box, sealed against moisture.
Bury the thing in a place away from the structure.
Realize a couple things... Post box would be an alternative if you pay the rent, and this would not work for those in an active acquisition phase.
 
Ideas?
 
John

 
Put backup drive in  a safe deposit box at the bank, maybe?

kennywtelejazz
You guy's are killing me
Now I'm trying to picture what it would feel like walking into the bank ala Jason Bourne ...
Once inside the safety deposit box and after moving around all the passports , stacks of money and guns ,
is it better to put the hard drives on the top of the box ? or is it better to put them on the bottom of the box
 
Yeah I know get a Life 
 
Kenny
 
 

I agree. Since IK is the only vendor (correct me if I'm wrong) that charges a fee to re-activate download access, isn't it more efficient to just pay that fee in an extraordinary emergency case, like burglary, than invest a lot more into an extra HDD that is kept in another place that still might be a subject to another burglary, or fire, or flood?