bitflipper
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IKM, you gotta be kidding...
One of the many VIs that went away when my computer (and external backup drive) was stolen last year was SampleTank3. I didn't bother with it initially because, frankly, I'd rarely used it anyway. But today I decided what the heck, I paid two hundred bucks for it, I might as well get it back.
Well, IKM wants me to pay ten bucks to re-download the product. And to add further insult, the site suggests that "we do suggest to backup the sounds to DVD or an external hard drive for future installs". Grrr.
Every other library vendor let me re-download their products without charge. Of course, it's not about the ten bucks, it's the principle. The company's slogan is, after all, "Musicians First".
 All else is in doubt, so this is the truth I cling to. My Stuff
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Slugbaby
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Re: IKM, you gotta be kidding...
2017/03/17 15:40:29
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That's not cool. How can they charge for you to download something? The bandwidth use and fees would be virtually nonexistent.
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Magic Russ
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Re: IKM, you gotta be kidding...
2017/03/17 15:40:53
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That is awful. I hope you didn't lose Alchemy too in that theft.
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kitekrazy1
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Re: IKM, you gotta be kidding...
2017/03/17 15:54:59
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bitflipper
One of the many VIs that went away when my computer (and external backup drive) was stolen last year was SampleTank3. I didn't bother with it initially because, frankly, I'd rarely used it anyway. But today I decided what the heck, I paid two hundred bucks for it, I might as well get it back.
Well, IKM wants me to pay ten bucks to re-download the product. And to add further insult, the site suggests that "we do suggest to backup the sounds to DVD or an external hard drive for future installs". Grrr.
Every other library vendor let me re-download their products without charge. Of course, it's not about the ten bucks, it's the principle. The company's slogan is, after all, "Musicians First".
Of course it is. I archive all of my libraries. You do have a point.
Sonar Platinum, W7 Pro 32GB Ram, Intel i7 4790, AsRock Z97 Pro 4, NVidia 750ti, AP2496 Sonar Platinum, W7 Pro, 16GB Ram, AMD FX 6300, Gigabyte GA 970 -UD3 P, nVidia 9800GT, Guitar Port, Terratec EWX 2496
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Fleer
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Re: IKM, you gotta be kidding...
2017/03/17 15:59:44
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Hit them up for support and PM the IK man. Peter will set things right.
"We're just two lost souls swimming in a fish bowl" (Wish You Were Here)
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Mesh
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Re: IKM, you gotta be kidding...
2017/03/17 16:12:41
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Seriously IK? charging $10 to download?
Although Peter and support are very helpful people, it shouldn't even get to this. The download should be available for free to all paid customers. It certainly portrays IK Multimedia as being a "money grabbing" company.
More like Money First, Musicians second.
Platinum Gaming DAW: AsRock Z77 Overclock FormulaI7 3770k @ 4.5GHz : 16GB RAM G.Skill Ripjaws X 250GB OS SSD : 3TB HDD : 1TB Sample HDDWin 10 Pro x 64 : NH-D14 CPU Cooler HIS IceQ 2GB HD 7870Focusrite Scarlett 2i4The_Forum_Monkeys
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BassDaddy
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Re: IKM, you gotta be kidding...
2017/03/17 16:36:56
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The reload fee and Waves wup are artifacts of a time gone by. They are revenue streams they don't want to give up in, what I like to call, the 21st century. Make great products, then offend your
customers. Great business model.
It's Bass, not Bass. i7 2700K, 16GB DDR3, 2 SSD sample drives and OS drive, HDD SATAIII for projects, 2 24" monitors Focusrite Saffire Pro 24, Focusrite VRM Box, LAVA Lamp, SONAR Platinum 64 bit, Mackie MCU and 1 MCU XT, Akai Advance 49, Windows 10, Komplete 9 Ultimate, Cakewalk, Toontrack, IK, AAS, XLN, UVI, Air Music Tech, Waves Factory, Sample Tek and Sonivox VSTi's. Overloud, T-Racks, Audio Damage, D16, Nomad Factory, Waves Gold FX
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cclarry
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Re: IKM, you gotta be kidding...
2017/03/17 17:29:57
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☄ Helpfulby Zargg 2017/03/18 11:37:01
This is one of my (long list of) business practice complaints
and I've stated it MANY times. You shouldn't be charged
to "re-download" something you've already purchased...EVER,
by ANYONE, ANYWHERE, ANYTIME. That's "extortion"...not
customer service....
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Starise
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Re: IKM, you gotta be kidding...
2017/03/17 17:45:06
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I think that they should set things straight for free. It isn't about the money. They can id you, they can tie that into your purchases. End of story.
Along similar lines. I am getting increasingly burned about re registering my IK plug-ins. I must have registered the same plugs on the same computer a half dozen times. The last time I went to load a plug in I gave up and loaded something else. I don't have the time to continually prove I bought their plug ins .
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clintmartin
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Re: IKM, you gotta be kidding...
2017/03/17 17:55:15
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Yep, I have Sample tank 2.5, and I believe there was a 3 or 6 month window to download everything. After that you have to pay.
I downloaded everything I wanted, put it on an external drive, and deleted the program. I'm not much of a synth user.
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BobF
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Re: IKM, you gotta be kidding...
2017/03/17 18:06:26
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All of my IKM stuff is downloaded/backed up in triplicate. I have $3,000USD invested in a fool-proof backup system to avoid the possibility of a $10USD charge at some point in the future.  IMO, this is a reasonable step on IKM's part to help alleviate their pipe costs. If the fee was higher, I might go along with a money grab opinion. Seems like it's just enough to get the majority to back up their stuff instead of relying on IKM to be the backup. I remember when I first bought TS Deluxe. It took days to download everything. When I grabbed TS Maxx, I opted for the USB stick version - which has been backed up as well.
Bob -- Angels are crying because truth has died ...Illegitimi non carborundum --Studio One Pro / i7-6700@3.80GHZ, 32GB Win 10 Pro x64 Roland FA06, LX61+, Fishman Tripleplay, FaderPort, US-16x08 + ARC2.5/Event PS8s Waves Gold/IKM Max/Nomad Factory IS3/K11U
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gmon72
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Re: IKM, you gotta be kidding...
2017/03/17 18:16:06
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I have more software (like many here) than any normal person should have and I can't think of one other company that charges to download the libraries after a set amount of time.
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ArcRex
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Re: IKM, you gotta be kidding...
2017/03/17 18:54:38
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They are not the only company to do something like it. I am stuck with IK with not being able to use Miroslav without pay the penalty. So I took Miroslav 2 off my bonus list and ended up getting Hollywood Orchestra instead which is better but more expensive. The other penalty company that I know is ilok. (Both of these issues came while upgrading a PC) I broke my ilok and they do a free replacement, but charge a hefty fee to recover your licences on the ilok. I am sure it very expensive to move the data from a file in their PC to another location, but the cost was going to be close to cost of buying a new ilok. Somewhere between $50-100 for the free replacement including licenses on it. I didn't use the antares license that were on it, so I did not do the RMA
But those companies are using bad form.
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kitekrazy1
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Re: IKM, you gotta be kidding...
2017/03/17 19:11:09
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BobF
All of my IKM stuff is downloaded/backed up in triplicate. I have $3,000USD invested in a fool-proof backup system to avoid the possibility of a $10USD charge at some point in the future.
IMO, this is a reasonable step on IKM's part to help alleviate their pipe costs. If the fee was higher, I might go along with a money grab opinion. Seems like it's just enough to get the majority to back up their stuff instead of relying on IKM to be the backup. I remember when I first bought TS Deluxe. It took days to download everything. When I grabbed TS Maxx, I opted for the USB stick version - which has been backed up as well.
I don't have to do that with other companies. When it comes to sounds archive everything. It's real convenient when doing new system builds.
Sonar Platinum, W7 Pro 32GB Ram, Intel i7 4790, AsRock Z97 Pro 4, NVidia 750ti, AP2496 Sonar Platinum, W7 Pro, 16GB Ram, AMD FX 6300, Gigabyte GA 970 -UD3 P, nVidia 9800GT, Guitar Port, Terratec EWX 2496
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Fleer
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Re: IKM, you gotta be kidding...
2017/03/17 19:25:32
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☄ Helpfulby cclarry 2017/05/27 01:18:26
Still, we should walk the walk as well as talk the talk on iLok transfer, IK reload and Waves WUP fees. To set an example. Burn at the stake. Then stand and smirk. Sneer and fleer. There, I said it.
"We're just two lost souls swimming in a fish bowl" (Wish You Were Here)
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JohnKenn
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Re: IKM, you gotta be kidding...
2017/03/17 19:45:05
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Multiple backups in different places here also. Alchemy and all the factory libraries included.
Hey Bit, if you lost Alchemy or your libraries in the theft, PM me.
John
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Slugbaby
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Re: IKM, you gotta be kidding...
2017/03/17 19:52:44
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BobF
IMO, this is a reasonable step on IKM's part to help alleviate their pipe costs.
Pipe costs are a joke these days. I doubt it would cost pennies for the bandwidth to download what he's pulling. If you went into Guitar Center to buy a guitar, and the salesman refused to lend you a pick, instead charging you a quarter to buy one just to try out the guitar, would you do it?
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Fleer
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Re: IKM, you gotta be kidding...
2017/03/17 20:06:44
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JohnKenn
Multiple backups in different places here also. Alchemy and all the factory libraries included.
Hey Bit, if you lost Alchemy or your libraries in the theft, PM me.
John
Same here, also for ST3.
"We're just two lost souls swimming in a fish bowl" (Wish You Were Here)
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BobF
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Re: IKM, you gotta be kidding...
2017/03/17 20:16:49
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Slugbaby
BobF
IMO, this is a reasonable step on IKM's part to help alleviate their pipe costs.
Pipe costs are a joke these days. I doubt it would cost pennies for the bandwidth to download what he's pulling.
If you went into Guitar Center to buy a guitar, and the salesman refused to lend you a pick, instead charging you a quarter to buy one just to try out the guitar, would you do it?
I would use the one I always have in my pocket when I go to Guitar Center
Bob -- Angels are crying because truth has died ...Illegitimi non carborundum --Studio One Pro / i7-6700@3.80GHZ, 32GB Win 10 Pro x64 Roland FA06, LX61+, Fishman Tripleplay, FaderPort, US-16x08 + ARC2.5/Event PS8s Waves Gold/IKM Max/Nomad Factory IS3/K11U
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cclarry
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Re: IKM, you gotta be kidding...
2017/03/17 20:27:46
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☄ Helpfulby Fleer 2017/03/17 20:34:55
I always have my downloads Archived...and I have the original Total Studio Disks...
and I keep 2 versions of EVERY installer and Program so that I can "revert" if necessary!
That's not the point. You shouldn't have to pay to "re-load" something you've already
purchased....PERIOD....EVER. It's "extortion" to "make MORE money"...and it's really
sad. And companies shouldn't have a "no-resale" on purchased products. That just
makes them "Poor Investments" as there is no way to recoup part of the initial cost.
If you bought a back hoe, used it, and then didn't need it, you could re-sell it....
that same principal should apply here...especially for "professionals"...
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kennywtelejazz
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Re: IKM, you gotta be kidding...
2017/03/17 20:47:32
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gmon72
I have more software (like many here) than any normal person should have and I can't think of one other company that charges to download the libraries after a set amount of time.
Off the top of my head Air Music Technology gives you ( I think a month ) to download your products . Then there is a fee to start an extended period of time / window for future downloads ( longer than a month ) Loop Loft also has a thing where if you exceed a certain number of downloads ... you may have to pay a fee to require products you had already purchased ... Kenny
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bitflipper
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Re: IKM, you gotta be kidding...
2017/03/17 21:07:05
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I appreciate all the advice about backing up libraries, LOL. I did back everything up! Diligently. Problem is, the thieves stole the external backup drive, too.
I had been preparing against hard drive failure, which I'd deemed the most likely threat. I never considering burglary as a possibility, but I do now! The new backup drive gets locked up separately and is never left connected to the computer.
All else is in doubt, so this is the truth I cling to. My Stuff
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cclarry
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Re: IKM, you gotta be kidding...
2017/03/17 21:09:04
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IF that's true then they should also "suffer the consequences"...
If I buy a pair of shoes...I don't get to "wear them for 90 days" and
then pay a fee if I wan't to continue to wear them...same with the
back hoe. I don't get to use for 90 days...and then pay an additional
fee to "keep using it" because I ALREADY BOUGHT IT!!!
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Leadfoot
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Re: IKM, you gotta be kidding...
2017/03/17 21:17:33
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For the past week I had been leaning towards a purchase of T-Racks Max. After hearing this BS, I've changed my mind.
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rtucker55
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Re: IKM, you gotta be kidding...
2017/03/17 21:39:39
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☄ Helpfulby cclarry 2017/03/17 21:46:41
I bet Peter will take care of you since you had backed it up and the back up was stolen also. I have no use for thieves, except as a Target Holder...
Purrrfect Audio DAW here. Wow!...
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gmon72
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Re: IKM, you gotta be kidding...
2017/03/17 21:42:57
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kennywtelejazz
gmon72
I have more software (like many here) than any normal person should have and I can't think of one other company that charges to download the libraries after a set amount of time.
Off the top of my head
Air Music Technology gives you ( I think a month ) to download your products . Then there is a fee to start an extended period of time / window for future downloads ( longer than a month )
Loop Loft also has a thing where if you exceed a certain number of downloads ... you may have to pay a fee to require products you had already purchased ...
Kenny
Looploft support always let me redownload upon request. Not sure if that changed.
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dmbaer
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Re: IKM, you gotta be kidding...
2017/03/17 21:49:12
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☄ Helpfulby BassDaddy 2017/03/17 22:32:15
I have encountered several companies who, upon purchase of a sound library or the like, offer an extra-cost (extra but not exorbitant) "insurance policy" that will allow you to download in the future at no cost. I have yet to pay the money, but I do back up things to DVD. The only problem (potentially) is that unlike my monthly full-disk backups, which I store at my neighbor's house (protecting against fire as well as theft), my DVDs are not so stored and are at risk - plus, DVDs do go bad (or so I've heard).
But what really annoys me is when the content provider's give you files that are too big to fit on a DVD. So far, I think Spectrasonics is the only company that's presented me with this problem.
I think asking 10 bucks for a refresh download is a little shabby, but really not enough to warrant never doing business with such a company. It's *nothing* like that company that sells Nexus (reFX, I think). Their synth comes with a dongle. Lose the dongle and your only option is to buy the product over again at full price. Needless to say, I chose to shop elsewhere the moment I learned of that policy!
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The Grim 
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Re: IKM, you gotta be kidding...
2017/03/17 21:52:49
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abacab
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Re: IKM, you gotta be kidding...
2017/03/17 21:55:37
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kennywtelejazz
Off the top of my head
Air Music Technology gives you ( I think a month ) to download your products . Then there is a fee to start an extended period of time / window for future downloads ( longer than a month )
I just checked the Air Music Tech links that I received from Plugin Boutique over 6 months ago, and they still seem to be active. But I have already downloaded everything and archived anyway. Don't really know how long to expect them to work. The links all point to various path names at "cdn.inmusicbrands.com/air/..."
DAW: CbB; Sonar Platinum, and others ...
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kennywtelejazz
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Re: IKM, you gotta be kidding...
2017/03/17 22:02:50
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gmon72
kennywtelejazz
gmon72
I have more software (like many here) than any normal person should have and I can't think of one other company that charges to download the libraries after a set amount of time.
Off the top of my head
Air Music Technology gives you ( I think a month ) to download your products . Then there is a fee to start an extended period of time / window for future downloads ( longer than a month )
Loop Loft also has a thing where if you exceed a certain number of downloads ... you may have to pay a fee to require products you had already purchased ...
Kenny
Looploft support always let me redownload upon request. Not sure if that changed.
Here's a typical receipt I have gotten from Loop Loft this will be edited by removing links and certain info Thanks again for purchasing from The Loop Loft! Use the link(s) below to download your items. The link(s) below are valid until forever or 5 downloads. Please ensure the entire URL is copied to your web browser. The fetch link was here .................................................... For answers to questions, please respond to this email. Please include your order number (XX69X) with your inquiry. It’s been a pleasure doing business with you! The Loop Loft Follow us on Facebook and Twitter for the latest news and products: The two social media site links were here ....................................... all the best, Kenny
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