Vikki
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Is There Major Problems At Cakewalk?
Well there seems to be a special offer running at Cakewalk on loyal customer Sonar upgrades....... http://www.store.cakewalk...ductid=16-CWSP8.50-2RC http://www.store.cakewalk...ductid=16-CWSr8.50-2RC So i thought i would contact Cakewalk and upgrade instead of buying Presonus S1. So yesterday i sent an email with all the required info to Cakewalkand you guessed it...nothing no response. I know its less than 24 hours but surely someone whos sitting waiting to order and hand over there cash, any business would jump on it. So whats going on, are there no staff to man the internet, is Cakewalk full of a load of people who just sit on their backsides drinking coffee, laughing and joking and can't be arsed, or is everything in such a mess that noone knows who's doing what, or is Cakewalk going to go bust in a few weeks? Well if you can't find an operator to purchase the product you certainly won't be getting any technical backup of any kind if you need it in the future, or perhaps Cakewalk don't like Limmeys so they just ignore them. Seems like a sunk company hanging on by the skin of its teeth Enough said no doubt someone here will put me straight! Vikki(uk) 
Once a bad apple, always a bad apple!
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twaddle
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Re:Is There Major Problems At Cakewalk?
2010/06/12 04:33:39
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Like I said in response to your earlier post "has presonus s1 sent sonar a knock out blow?" that you claimed to have taken on board [With regard to the difference between customer service and timely responses I guess the old addage, "a victim of ones own success" is as true as it ever was. I'm not saying this is the only reason Cakewalks customer service doesn't have the reputation it once had but I'm sure it plays a part. You have to ask your self, if Presonus had as wider user base and product range, would their customer service be any better? Smaller companies always have the luxury of being able to respond in a quicker and more personal manner. That's why I've always prefered to buy from them.] Don't you think your messgae headlines are perhaps a little sensationaist and melodramatic? you should write for the sun or the star. Just be patient Steve
post edited by twaddle - 2010/06/12 04:42:33
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lfm
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Re:Is There Major Problems At Cakewalk?
2010/06/12 04:50:18
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Well if you ordered friday and today is saturday it might be the reason nothing yet.
I don't know about these offers if they are boxed versions or download.
If download there should be no delay, one would think.
I know the feeling, you throw money at them and no response.
I doubt anybody here can fully answer your question.
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Searchfinger
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Re:Is There Major Problems At Cakewalk?
2010/06/12 06:00:56
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I know the feeling, you throw money at them and no response.
Yeah, that's kinda scary...  You should receive a reply come monday though
post edited by Searchfinger - 2010/06/12 06:03:23
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Vikki
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Re:Is There Major Problems At Cakewalk?
2010/06/12 06:49:36
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O.K. probably people here think I'm a silly little girl who's being over dramatic and can't wait to get my hands on the latest Sonar update, not true, it probably won't even run on the computer I have at the moment which is due for an update. It would be nice, however, to receive some kind of reply from Cakewalk, even an automatic response, saying that 'we had received your information and we will look into it as soon as we can'.....but nothing....silence (Z..z..z..z..z..z..). If the company I work for didn't respond quickly to inquiries then we would be out of busness in a matter of weeks. By the way, if you are trying to get attention write sensationalistic, dramatic headlines... Vikki
post edited by Vikki - 2010/06/12 06:53:15
Once a bad apple, always a bad apple!
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mudgel
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Re:Is There Major Problems At Cakewalk?
2010/06/12 07:03:56
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Vikki
Well there seems to be a special offer running at Cakewalk on loyal customer Sonar upgrades.......
http://www.store.cakewalk...ductid=16-CWSP8.50-2RC
http://www.store.cakewalk...ductid=16-CWSr8.50-2RC
So i thought i would contact Cakewalk and upgrade instead of buying Presonus S1. So yesterday i sent an email with all the required info to Cakewalkand you guessed it...nothing no response. I know its less than 24 hours but surely someone whos sitting waiting to order and hand over there cash, any business would jump on it.
So whats going on, are there no staff to man the internet, is Cakewalk full of a load of people who just sit on their backsides drinking coffee, laughing and joking and can't be arsed, or is everything in such a mess that noone knows who's doing what, or is Cakewalk going to go bust in a few weeks?
Well if you can't find an operator to purchase the product you certainly won't be getting any technical backup of any kind if you need it in the future, or perhaps Cakewalk don't like Limmeys so they just ignore them.
Seems like a sunk company hanging on by the skin of its teeth
Enough said no doubt someone here will put me straight!
Vikki(uk)
So you didn't actually place an order through the e-store which would have been processed automatically. You just sent them an email, which requires a human response.
Mike V. (MUDGEL) STUDIO: Win 10 Pro x64, SPlat & CbB x64, PC: ASUS Z370-A, INTEL i7 8700k, 32GIG DDR4 2400, OC 4.7Ghz. Storage: 7 TB SATA III, 750GiG SSD & Samsung 500 Gig 960 EVO NVMe M.2. Monitors: Adam A7X, JBL 10” Sub. Audio I/O & DSP Server: DIGIGRID IOS & IOX. Screen: Raven MTi + 43" HD 4K TV Monitor. Keyboard Controller: Native Instruments Komplete Kontrol S88.
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Vikki
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Re:Is There Major Problems At Cakewalk?
2010/06/12 07:15:58
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I emailled customer services from the link provided on the page where you can order the product from; you need a promotional code from Cakewalk to purchase the item but it seems that even though I have a fully fledged version of Cakewalk Producer 5 they haven't emailled the offer to me as a loyal customer. I don't seem to get emails from them. All I want to do is take advantage of the offer but no response.
Vikki
UK
Once a bad apple, always a bad apple!
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mudgel
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Re:Is There Major Problems At Cakewalk?
2010/06/12 07:45:13
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As bad as Cakewalk's Customer Service is for one user you'll find another with a spectacularly successful story of how they were helped. Guess its the nature of support services.
It hasn't really changed in my long association with Cakewalk so it might be a bit early to proclaim that Cakewalk is just hanging on.
The page you linked to has to this to say regarding what constitutes eligibility for the loyal customer discount:
"This is a special offer for SONAR users who have been hand selected as Cakewalk's most loyal upgraders.
I got the email but I already had S 8.5. In your case I hardly think that not having upgraded for 4 versions would entitle you to be hand picked. If you didn't get the email perhaps you weren't picked.
Mike V. (MUDGEL) STUDIO: Win 10 Pro x64, SPlat & CbB x64, PC: ASUS Z370-A, INTEL i7 8700k, 32GIG DDR4 2400, OC 4.7Ghz. Storage: 7 TB SATA III, 750GiG SSD & Samsung 500 Gig 960 EVO NVMe M.2. Monitors: Adam A7X, JBL 10” Sub. Audio I/O & DSP Server: DIGIGRID IOS & IOX. Screen: Raven MTi + 43" HD 4K TV Monitor. Keyboard Controller: Native Instruments Komplete Kontrol S88.
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vrooom
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Re:Is There Major Problems At Cakewalk?
2010/06/12 08:04:43
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Vikki
O.K. probably people here think I'm a silly little girl who's being over dramatic and can't wait.
Vikki
Not silly, just a little impatient. Trust me, you have to wait a working day or so to get a response from them. Patience is a virtue, remember? We seem to live in a "I want it yesterday" society!!!
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lfm
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Re:Is There Major Problems At Cakewalk?
2010/06/12 08:12:09
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Vikki
I emailled customer services from the link provided on the page where you can order the product from; you need a promotional code from Cakewalk to purchase the item but it seems that even though I have a fully fledged version of Cakewalk Producer 5 they haven't emailled the offer to me as a loyal customer. I don't seem to get emails from them. All I want to do is take advantage of the offer but no response.
Vikki
UK
aha, then it might be as mudgel said. There is a difference between being a customer and being a loyal customer. I can imagine that a loyal customer has made at least one upgrade or more after buying full product. So figure out a link to this offer(which we now all can) does not entitle to that offer. Just a thought.
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Vikki
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Re:Is There Major Problems At Cakewalk?
2010/06/12 08:28:11
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"This is a special offer for SONAR users who have been hand selected as Cakewalk's most loyal upgraders. I got the email but I already had S 8.5. In your case I hardly think that not having upgraded for 4 versions would entitle you to be hand picked. If you didn't get the email perhaps you weren't picked. Well that counts me out then, i ain't spent enough brass with em  Just shows though if they are offering the upgrade to someone who already has a registered 8.5, theres something wrong with the registration and communication departments. Well at least theres other choices now, i'll have to do a bit of hand picking myself Thanks all. Vikki(uk) 
post edited by Vikki - 2010/06/12 08:51:48
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mudgel
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Re:Is There Major Problems At Cakewalk?
2010/06/12 08:39:44
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The email was also for 20% off anything in store so it did apply to me.
You seem to be really ticked off with Cakewalk.
Its a piece of software. They're always going to do their thing whatever they think is going to make them money to stay in business. If you like to keep using SONAR thats a good thing. Don't read too much personally into things.
Give it a few days. Their email responses aren't always that fast. In any case what I say doesn't really matter as I'm only one part of a vast user forum which really carries no weight with anything. We just try to help one another sort out the wrinkles in the software. There's plenty of scope for trying to be patient.
Mike V. (MUDGEL) STUDIO: Win 10 Pro x64, SPlat & CbB x64, PC: ASUS Z370-A, INTEL i7 8700k, 32GIG DDR4 2400, OC 4.7Ghz. Storage: 7 TB SATA III, 750GiG SSD & Samsung 500 Gig 960 EVO NVMe M.2. Monitors: Adam A7X, JBL 10” Sub. Audio I/O & DSP Server: DIGIGRID IOS & IOX. Screen: Raven MTi + 43" HD 4K TV Monitor. Keyboard Controller: Native Instruments Komplete Kontrol S88.
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Vikki
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Re:Is There Major Problems At Cakewalk?
2010/06/12 08:59:51
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Yes I am ticked off with it. The main reason I haven't upgraded is that when I bought Sonar 5 I didn't know about this forum. Then a week or so after buying it - Sonar 6 came out which I didn't know was coming out. The UK supplier would not give me any recourse or discount to upgrade to Sonar 6 even though I had only just bought Sonar 5. Maybe not Cakewalks fault but it did miff me as I had gone from Sonar 2 to 4 to 5!! Sorry for chucking all my toys outta the pram but this is how it has all made me feel. If there was a bit of communication from Cakewalk these things wouldn't happen. This is not the first time my inquiries have been ignored; there are still queries that haven't been responded to and I suppose if I am not one of the chosen few... Regards Vikki UK
post edited by Vikki - 2010/06/12 09:03:26
Once a bad apple, always a bad apple!
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mudgel
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Re:Is There Major Problems At Cakewalk?
2010/06/12 09:11:40
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We all need a good rant every now and then.
At this time of the year I wouldn't even consider upgrading. If Cakewalk follow their annual cycle then a new version will be due Sept/Oct and around July we'll start to get the upgrade to S8.5 with a free upgrade to the next full version type of offers.
Maybe at this stage its worth a wait.
Mike V. (MUDGEL) STUDIO: Win 10 Pro x64, SPlat & CbB x64, PC: ASUS Z370-A, INTEL i7 8700k, 32GIG DDR4 2400, OC 4.7Ghz. Storage: 7 TB SATA III, 750GiG SSD & Samsung 500 Gig 960 EVO NVMe M.2. Monitors: Adam A7X, JBL 10” Sub. Audio I/O & DSP Server: DIGIGRID IOS & IOX. Screen: Raven MTi + 43" HD 4K TV Monitor. Keyboard Controller: Native Instruments Komplete Kontrol S88.
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daveny5
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Re:Is There Major Problems At Cakewalk?
2010/06/12 09:49:20
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Make sure you check your spam folder because some email systems will flag responses from Cakewalk as spam. Put noreply@cakewalk.com in your contact list. They are not the quickest to respond to inquiries. Keep in mind, Cakewalk is a small company with a total of 65 employees.
Dave Computer: Intel i7, ASROCK H170M, 16GB/5TB+, Windows 10 Pro 64-bit, Sonar Platinum, TASCAM US-16x08, Cakewalk UM-3G MIDI I/F Instruments: SL-880 Keyboard controller, Korg 05R/W, Korg N1R, KORG Wavestation EX Axes: Fender Stratocaster, Line6 Variax 300, Ovation Acoustic, Takamine Nylon Acoustic, Behringer GX212 amp, Shure SM-58 mic, Rode NT1 condenser mic. Outboard: Mackie 1402-VLZ mixer, TC Helicon VoiceLive 2, Digitech Vocalist WS EX, PODXTLive, various stompboxes and stuff. Controllers: Korg nanoKONTROL, Wacom Bamboo Touchpad
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djjhart@aol.com
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Re:Is There Major Problems At Cakewalk?
2010/06/12 10:20:31
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Cake must be busy or just dont care.. The last 3 times I called I spoke with very friendly people, that never followed up on anything that they told me they would, I spoke with someone called Matt, who was very friendly , and was to contact me back via email, I get all my emails there's no spam thing its a cake thing, Its called I dont wanna do my job.. My question was how do I obtain the Proprietary cable for the V console, and how much is it..
Its dose seem cake is suffering form good help.. I see that Kate is no longer with them.. Perhaps something is going on here at cakewalk.. being a small company has nothing to do with your customer service, They need to handle it in timely fashion. a simple email or automated response, would even be good,.. Obviously cake has gone through problems otherwise they would not need Roland, So what we know is nothing, Everybody has issues... I love Sonar and would never like to see them go anywhere , but we must conclude why do you pick up a partner such as Roland, 1 reason only ...Money Issues... How long will Roland continue to support them? Hope for ever!
Computer - Intel Q9550, Intel BX48bt2 MB, W8 64 bit. 8 gb Ram, SSD Hardware - Tascam Fw1884 Control surface only, Ni S49 Komplete Kontroll,Roland Quad Capture, Ni Machine,Kore, Focusrite A/D converter, Blue Mic, Roland Gaia, Akai Mpk49, Yamaha HS80 Monitors.Software - Sonar Platinum , Vengeance VPS bundle,Sugar Bytes Effectrix, Turnado, NI Komplete 10 Ultimate, Dune, Rob Papen Blade , Delay, Punch Evolved. http://soundcloud.com/johnhartson/tracks http://www.youtube.com/user/jhart1313
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windsurfer25x
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Re:Is There Major Problems At Cakewalk?
2010/06/12 10:47:02
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Call them via Skype or something. Calling is faster than e-mail, Talking to real people is good, if you can't wait for e-mail, do the old fashioned thing and call
post edited by windsurfer25x - 2010/06/12 10:48:22
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Middleman
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Re:Is There Major Problems At Cakewalk?
2010/06/12 10:51:09
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Vikki, you should write headlines for MSN.
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digimidi
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Re:Is There Major Problems At Cakewalk?
2010/06/12 12:38:17
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Vikki, Please hang in there and stay the course to get the software. It's worth the wait and bother. I must admit, it would be cool if someone from Cakewalk would pick up on this post and intervene on your behalf, but as it has been observed lately, CW does not seem to be monitoring the forum very much. In the past, I too have had problems with getting responses and have had to wait or call to get satisfaction. I understand, especially, living in the UK that it's not exactly cheap to call the US; that's where a proper and strong UK distributor/representative should come in and assist in these types of matters. Sonar is awesome software and I can't think of any alternative DAW that I would be comfortable with. Keep up the good fight and keep us informed of what happens in your dealings with CW - we'd all be very curious to know. One thought that stands out that was mentioned by a previous poster was the imminent arrival of Sonar 9 - certainly a consideration as to getting the most for the least when it comes out. Anyway, as an American, I want CW to put on its best face when servicing international customers and to satisfy their needs. Cheers
post edited by digimidi - 2010/06/12 12:44:56
I started out with nothing and I still have most of it left... http://daveowenmusic.com/http://fabulous52s.com/https://soundcloud.com/daveowenmusic Sonar Platinum Edition/Cakewalk by BandLab: Dell 8700 XPS i7 16GB RAM, Cyberpower laptop w/8GB RAM/i7/2GB NVidia card/Tascam US1641/Focusrite 18i6/Melodyne Studio 4/Waves Plugs (a lot)/Garritan/EWQL Symphony Silver & Fab 4 and a bunch of other stuff. Studio One 3/Magix Samplitude Pro X3 Suite/Mixcraft 8 Pro/Reaper/Acid Pro 8
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Guitarman1
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Re:Is There Major Problems At Cakewalk?
2010/06/12 13:06:36
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I don't think is is a matter of how much you have spent with cakewalk, to get that email offer. I have basically not spent anything on upgrades, except going from guitar tracks to sonar 6.0. I think it is more of a random grab of email addresses in their database. I did get the offer, but I know others that did not. I am glad I got it, because I was seriously thinking of upgrading to 8.5, the first email I got was for studio version.. I was really really tempted, but I said no, I have producer, even though it is an old one, I think it has more bells and whistles than studio.. then a week later, got the one for producer. I am glad I waited. But as I said, it can't be how much you have spent with them, cuz, my guitar tracks was free, so all I have spent was for sonar 6.0
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dontletmedrown
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Re:Is There Major Problems At Cakewalk?
2010/06/12 13:19:18
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Guitarman1
...I think it has more bells and whistles than studio.. .
It took me a while to realize, but "Studio" essentially means you're buying/upgrading the "engine" and "Producer" means you're getting the additional plug-ins. At this point I've got so many plug-ins, I think my next Sonar upgrade will be to the Studio version. To the OP- In 2010 in America, most business seem to close around 5pm Friday and don't reopen until Monday. In the future, when you're buying any product where you might possibly need company support, I recommend making those purchases on a Monday. If you can get in the habit of planning better, you can save yourself from a lot of heartache when the **** hits the fan.
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kitekrazy
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Re:Is There Major Problems At Cakewalk?
2010/06/12 15:34:48
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mudgel
As bad as Cakewalk's Customer Service is for one user you'll find another with a spectacularly successful story of how they were helped. Guess its the nature of support services.
It hasn't really changed in my long association with Cakewalk so it might be a bit early to proclaim that Cakewalk is just hanging on.
The page you linked to has to this to say regarding what constitutes eligibility for the loyal customer discount:
"This is a special offer for SONAR users who have been hand selected as Cakewalk's most loyal upgraders.
I got the email but I already had S 8.5. In your case I hardly think that not having upgraded for 4 versions would entitle you to be hand picked. If you didn't get the email perhaps you weren't picked.
I guess they wanted you to buy another copy.
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Vikki
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Re:Is There Major Problems At Cakewalk?
2010/06/15 15:31:56
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Still no response from Cakewalk.... (tuesday eve) Sent a mail from my other half too.......(no response) Hopeless case  V(uK)
post edited by Vikki - 2010/06/15 15:33:19
Once a bad apple, always a bad apple!
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derFunkenstein
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Re:Is There Major Problems At Cakewalk?
2010/06/15 15:36:35
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Sooooo you're using the forum as a pulpit to try and bully them into allowing you to upgrade for the "loyal customer" price that you weren't selected for in the first place? And you're mad that they haven't given in to your demands? I'm honestly all out of sympathy; I wasn't picked for it, either, but I sucked it up and spent the money on the software because I know I'll use it. Either you'll use it and it's worth the price they set or you won't and it's not.
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Vikki
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Re:Is There Major Problems At Cakewalk?
2010/06/15 16:04:57
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Hi sorry you are out of sympathy for me...... No i'm not trying to use the forum as a pulpit to preach, beg, get down on my hands and knees and try to get something cheap that i'm not entitled to, and i certainly don't want to bully anyone into anything. If this is the support you get for a product from a company its just a hopeless case........ Just a warning to others if you buy this product you're on your own Jack...... Gee what a set up! Vikki(uk)
Once a bad apple, always a bad apple!
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vrooom
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Re:Is There Major Problems At Cakewalk?
2010/06/15 16:07:10
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Stop trolling...it's getting rather dull now.
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Vikki
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Re:Is There Major Problems At Cakewalk?
2010/06/15 16:08:25
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Well don't worry i'm gone!
Once a bad apple, always a bad apple!
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windsurfer25x
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Re:Is There Major Problems At Cakewalk?
2010/06/15 16:09:20
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Why not just call them?
If you can't wait for e-mail call them, it's not hard!
... Trust me
Sonar X1 Expanded PE 64 bit
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chulaivet1966
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Re:Is There Major Problems At Cakewalk?
2010/06/15 16:22:14
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Howdy all....I'll chime in.
I did not get the 'email' being referred to here but I got a colorful little blurb in the mail regarding this upgrade.
IIRC the offer ends the end of this month.
I'm still using V5.00 PE so I'm still on the fence as to weather I should pull the trigger or not and if the extras are worthy for my purposes.
However, I am feeling fiscally weak at the moment with all this talk about it.
A good day to all.
Quaz
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Malibu1328
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Re:Is There Major Problems At Cakewalk?
2010/06/15 16:41:16
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Cakewalk moves at their own speed.
But I can assure you they will get to you.
No they don't have someone glued to a switchboard waiting for calls but their product is the best bang for the buck.
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